sponsored by Salesforce.com
Posted:  23 Jul 2012
Published:  01 Jul 2012
Format:  PDF
Length:  18  Page(s)
Type:  White Paper
Language:  English

Social media has fundamentally changed the world of customer service and businesses today are presented with significant challenges and new opportunities.

Successfully implementing social customer service can lead to reduced service and support costs, however mishandling it can lead to devastating consequences. Review this social customer service guide to ensure your implementation is a success. Discover:

  • 4 areas of customer service that are vital to social customer service success
  • The importance of adopting new ways of listening to customers
  • Why actively engaging with customers is imperative
  • And more.

Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Social Networking | Web 2.0

View All Resources sponsored by Salesforce.com

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