Gartner Magic Quadrant reveals fragmented social CRM market
| sponsored by Infor CRM
EGUIDE:This tip guide provides you with Gartner's expert insights into this fragmented social CRM market and predictions for the future of social CRM from their 2011 Magic Quadrant for Social CRM. Posted: 07 Jul 2012 | Published: 08 Feb 2012
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Gartner predictions around Social CRM
| sponsored by Infor CRM
EGUIDE:This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. Posted: 08 Feb 2012 | Published: 08 Feb 2012
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Use effective call centers to build customer loyalty
| sponsored by Infor CRM
EGUIDE:This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. Posted: 08 Feb 2012 | Published: 08 Feb 2012
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Tread carefully with social media-based customer loyalty programs
| sponsored by Infor CRM
EGUIDE:Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0. Posted: 08 Feb 2012 | Published: 07 Feb 2012
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Gartner: Social, mobile and analytics to push CRM through 2015
| sponsored by Infor CRM
EGUIDE:This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years. Posted: 08 Feb 2012 | Published: 07 Feb 2012
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Apply the power of CRM to build customer loyalty
| sponsored by Infor CRM
EGUIDE:This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. Posted: 08 Feb 2012 | Published: 07 Feb 2012
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The power of Call Centers and Customer Loyalty
| sponsored by Infor CRM
EGUIDE:Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. Posted: 06 Feb 2012 | Published: 06 Feb 2012
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Social Media-based Customer Loyalty Programs
| sponsored by Infor CRM
EGUIDE:This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman. Posted: 06 Feb 2012 | Published: 06 Feb 2012
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Experts say CEM technology can build single view of customer
| sponsored by Infor CRM
EGUIDE:This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem. Posted: 24 Jan 2012 | Published: 24 Jan 2012
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Yahoo, Amex talk up different customer service approaches
| sponsored by Infor CRM
EGUIDE:Access this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets. Posted: 24 Jan 2012 | Published: 24 Jan 2012
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Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor
| sponsored by Infor CRM
VIDEO:Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty. Posted: 20 Jan 2012 | Premiered: 20 Jan 2012
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Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing
| sponsored by Infor CRM
VIDEO:This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns. Posted: 20 Jan 2012 | Premiered: 20 Jan 2012
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How to retain customer loyalty in the competitive retail market
| sponsored by Infor CRM
WHITE PAPER:Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data. Posted: 16 Jan 2012 | Published: 16 Jan 2012
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Building a Strong Customer Experience
| sponsored by Infor CRM
EGUIDE:Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology. Posted: 09 Jan 2012 | Published: 05 Jan 2012
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E-Book: An Executive’s Guide to Customer Data Analytics and Customer Intelligence: How to Get More Out of Customer Data with Analytics Technology
| sponsored by Infor CRM
EBOOK:The challenge facing many organizations is exactly how to deploy analytics to unlock insight from customer data. This e-book offers an executive overview of customer data analytics and customer intelligence, with deployment advice and best practices from top performers. Posted: 15 Apr 2010 | Published: 15 Apr 2010
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A Silver Lining for Communications, Media, and Entertainment Companies
| sponsored by Infor CRM
WHITE PAPER:This paper discusses how a cross-channel approach can help CME companies increase customer retention and loyalty, streamline marketing processes, and overcome the numerous technical, organizational, and logistical barriers to an effective multichannel environment. Posted: 03 Apr 2010 | Published: 02 Apr 2010
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E-Book: Taking Action on Analytics - Using Data for Customer Loyalty and Retention
| sponsored by Infor CRM
EBOOK:In this E-Book, hear from analysts and experts about recent trends in customer data and learn how winning organizations are truly taking action on analytics. Learn about the challenges that many organizations face when establishing and maintaining customer data management and retention programs and how to meet those challenges head on. Posted: 09 Sep 2009 | Published: 09 Sep 2009
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Infor CRM Epiphany for Insurance
| sponsored by Infor CRM
BROCHURE:The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business. Posted: 28 Jul 2009 | Published: 01 Jul 2009
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Infor CRM Epiphany for Hospitality
| sponsored by Infor CRM
BROCHURE:Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point. Posted: 28 Jul 2009 | Published: 01 Jul 2009
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Infor CRM Epiphany For Consumer Products
| sponsored by Infor CRM
BROCHURE:Infor CRM Epiphany helps you make the most of customer interactions and improve your sales, marketing, and service operations in order to increase loyalty, enhance brand preference, and boost profitability. Posted: 28 Jul 2009 | Published: 01 Jul 2009
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Infor CRM Interaction Advisor
| sponsored by Infor CRM
PRODUCT DEMO:Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems. Posted: 22 Jul 2009 | Premiered: 22 Jul 2009
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The One-to-One Future: Are We There Yet?
| sponsored by Infor CRM
WHITE PAPER:The need for one-to-one marketing has never been more urgent. This white paper shows how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future. Posted: 05 Dec 2008 | Published: 05 Dec 2008
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