Gartner predictions around Social CRM
| sponsored by Infor CRM
EGUIDE:This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. Posted: 08 Feb 2012 | Published: 08 Feb 2012
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Use effective call centers to build customer loyalty
| sponsored by Infor CRM
EGUIDE:This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. Posted: 08 Feb 2012 | Published: 08 Feb 2012
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Tread carefully with social media-based customer loyalty programs
| sponsored by Infor CRM
EGUIDE:Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0. Posted: 08 Feb 2012 | Published: 07 Feb 2012
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Social engagement tips from author Qualman
| sponsored by Infor CRM
EGUIDE:Read this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers. Posted: 08 Feb 2012 | Published: 07 Feb 2012
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Gartner: Social, mobile and analytics to push CRM through 2015
| sponsored by Infor CRM
EGUIDE:This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years. Posted: 08 Feb 2012 | Published: 07 Feb 2012
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Apply the power of CRM to build customer loyalty
| sponsored by Infor CRM
EGUIDE:This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. Posted: 08 Feb 2012 | Published: 07 Feb 2012
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CRM and Social Media: How a Blended Approach Means Good Business in the Hospitality Industry
| sponsored by Infor CRM
WHITE PAPER:This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation. Posted: 07 Feb 2012 | Published: 07 Feb 2012
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The power of Call Centers and Customer Loyalty
| sponsored by Infor CRM
EGUIDE:Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. Posted: 06 Feb 2012 | Published: 06 Feb 2012
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Social Media-based Customer Loyalty Programs
| sponsored by Infor CRM
EGUIDE:This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman. Posted: 06 Feb 2012 | Published: 06 Feb 2012
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Experts say CEM technology can build single view of customer
| sponsored by Infor CRM
EGUIDE:This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem. Posted: 24 Jan 2012 | Published: 24 Jan 2012
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Yahoo, Amex talk up different customer service approaches
| sponsored by Infor CRM
EGUIDE:Access this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets. Posted: 24 Jan 2012 | Published: 24 Jan 2012
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Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor
| sponsored by Infor CRM
VIDEO:Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty. Posted: 20 Jan 2012 | Premiered: 20 Jan 2012
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Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing
| sponsored by Infor CRM
VIDEO:This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns. Posted: 20 Jan 2012 | Premiered: 20 Jan 2012
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CRM Sheds Light on Tommy Bahama Customers
| sponsored by Infor CRM
WHITE PAPER:Read this brief article to discover how this growing retail chain of "island fashion" utilizes their loyal customers and their information to keep their business going through the recession and beyond. Posted: 17 Jan 2012 | Published: 16 Jan 2012
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How to retain customer loyalty in the competitive retail market
| sponsored by Infor CRM
WHITE PAPER:Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data. Posted: 16 Jan 2012 | Published: 16 Jan 2012
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A holistic view of customer analytics for maximizing selling opportunities
| sponsored by Infor CRM
ANALYST REPORT:This report explores how best-in-class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. Posted: 13 Jan 2012 | Published: 13 Jan 2012
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Building a Strong Customer Experience
| sponsored by Infor CRM
EGUIDE:Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology. Posted: 09 Jan 2012 | Published: 05 Jan 2012
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Address all your CRM needs with one system
| sponsored by Infor CRM
WHITE PAPER:Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs. Posted: 19 Dec 2011 | Published: 19 Dec 2011
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How to Enhance Customer Interactions
| sponsored by Infor CRM
WHITE PAPER:This white paper details tactics for improving your customer interaction efforts for more successful business. Posted: 19 Dec 2011 | Published: 19 Dec 2011
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Utilize analytics to drive customer satisfaction and retention
| sponsored by Infor CRM
WEBCAST:Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers. Posted: 19 Dec 2011 | Premiered: Dec 16, 2011
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