How to prepare for multi-channel customer service

The new multi-channel mandate for call centers is giving businesses a wake-up call as agents must be more knowledgeable and use a more diverse array of sources than ever before to meet customer demands.

In this e-guide, get tips on moving to a multi-channel contact center. Ensure your agents are fully prepared for any customer request, with tools such as customer listening posts, so that they can provide satisfying customer service.

Vendor:: Zendesk
Posted:: Feb 8, 2021
Published:: Feb 26, 2016
Format:: PDF
Type:: eGuide

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