Modern contact centers: Multichannel tech, social media, and more

Explore the Changing Contact Center Landscape

Cover

New technology is shifting contact centers in a different direction – one that appeals more to current customer expectations.

In this expert guide, discover new opportunities available for contact centers, including:

  • Why infrastructure has become a major concern when looking to upgrade
  • New multichannel technology and communication strategies changing the outer face of call centers
  • How one call center made social media networks work for them 
Vendor:
LogMeIn Rescue
Posted:
09 Mar 2017
Published:
06 Mar 2017
Format:
PDF
Length:
21 Page(s)
Type:
eGuide
Language:
English
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