Top 7 contact center dos & don'ts (from an expert)

Top 7 Contact Center Dos & Don'ts

Cover

Customer service agents set the tone for a customer's interactions with a company.

So what happens if that interaction goes sour? It could spell disaster.

In this expert e-guide, Rick Merson, Global Operations Director at Atento, explains how to improve the experience with the top 7 contact center management dos and don'ts.

Vendor:
NICE
Posted:
31 Aug 2017
Published:
30 Aug 2017
Format:
PDF
Length:
12 Page(s)
Type:
eGuide
Language:
English
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