How voice can still play a role in an omnichannel contact center
Coca-Cola Co. had a problem with its on-premises contact center configuration, which was unwieldy, difficult to update, and expensive to maintain. The beverage company made its move: a cloud contact center.
That’s the kind of choice many companies face now as they decide the future of their contact centers. The cloud is 1 potentially appealing option, but businesses can also consider a hybrid set-up – and there’s also the omnichannel factor.
Tap into this expert guide to see how real companies choose between on-premises, cloud and hybrid contact centers, and explore how omnichannel contact centers can still include voice capabilities.