How voice can still play a role in an omnichannel contact center

Coca-Cola Co. had a problem with its on-premises contact center configuration, which was unwieldy, difficult to update, and expensive to maintain. The beverage company made its move: a cloud contact center.

That’s the kind of choice many companies face now as they decide the future of their contact centers. The cloud is 1 potentially appealing option, but businesses can also consider a hybrid set-up – and there’s also the omnichannel factor.

Tap into this expert guide to see how real companies choose between on-premises, cloud and hybrid contact centers, and explore how omnichannel contact centers can still include voice capabilities.

Vendor:: ConvergeOne
Posted:: Feb 8, 2021
Published:: May 7, 2018
Format:: PDF
Type:: eGuide

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