LogMeIn Rescue

WHITE PAPER:According to Gartner, 89% of companies now compete primarily on the basis of customer experience. But many organizations still rely on proprietary systems to provide real-time support. A new approach to remote support can cut costs and reduce site visits and call times. Read this white paper to learn to overcome remote support challenges.

Posted: 31 Aug 2020 | Published: 31 Aug 2020

WHITE PAPER:Explore key customer support challenges companies are facing today, and how a modern contact center can help you solve them in this eBook.

Posted: 28 Aug 2020 | Published: 28 Aug 2020

RESOURCE:Visual engagement (video, screen share, etc) is becoming an increasingly popular way to meet customers’ demands. In fact, 89% of CX professionals say they plan on investing in visual engagement technology in the next year. Learn more about this technology and its use cases in this infographic.

Posted: 28 Aug 2020 | Published: 28 Aug 2020

WHITE PAPER:Download this white paper for a look at the 3 main customer types and the different approaches and technologies you can use to accommodate them.

Posted: 28 Aug 2020 | Published: 28 Aug 2020

PRODUCT OVERVIEW:Resolving your customers’ issues would be a lot easier if you had access to their web browser. Fortunately, with LogMeIn’s Rescue Live Guide, you can collaboratively view and interact with their web browsers in real-time. Learn more about the solution and its benefits in this product overview.

Posted: 28 Aug 2020 | Published: 28 Aug 2020

RESOURCE:Open this resource to learn how to improve your contact center customer experience, with technological advancements like remote-access technologies, real-time customer call monitoring intervention, progress measurement, and much more.

Posted: 21 Aug 2020 | Published: 21 Aug 2020

WHITE PAPER:Choosing the best remote support tool can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features. Download this buyer’s guide to help you select the best remote support tool for your organization.

Posted: 04 Feb 2020 | Published: 04 Feb 2020

WHITE PAPER:Discover 5 benefits of offering mobility support capabilities to your help desk services, such as increased employee satisfaction and loyalty, and more help for your remote workers.

Posted: 05 Feb 2018 | Published: 05 Feb 2018

WHITE PAPER:Explore survey results of IT decision makers across the US using remote support tools. Discover what 6 features and functionalities matter most in their remote support software.

Posted: 24 May 2016 | Published: 31 Dec 2015

EGUIDE:The rise of mobility has created myriad issues for the IT help desk. In this expert e-guide, learn how you can give your help desk the support it needs in the mobile era.

Posted: 09 Mar 2017 | Published: 06 Mar 2017

EGUIDE:New technology is shifting contact centers in a different direction – one that appeals more to current customer expectations. In this expert guide, discover new opportunities available for contact centers. Explore why infrastructure has become a major concern, new multichannel technology, and how one call center made social media work.

Posted: 09 Mar 2017 | Published: 06 Mar 2017

EBOOK:With the big push towards digitization happening right now, as well as supporting new technologies such as agile IT and BYOD, there are some major changes necessary in the ITSM role. Continue reading this expert guide for tips on remaining ahead of competition as an ITSM, with topics including the modern impact of Big Data, IoT, and DevOps support.

Posted: 07 Mar 2017 | Published: 07 Mar 2017

EBOOK:The road ahead for IT service managers is changing drastically as organizations become increasingly digital. Will you be able to keep up with rapid technology trends? Access this guide for tips on how to incorporate ITIL in your digital journey, and tips on how to become an IT service manager or CIO who is able to pivot easily with the times.

Posted: 06 Mar 2017 | Published: 06 Mar 2017