LogMeIn Rescue

WHITE PAPER:Higher-ed IT desks have long relied on low-tech support tools to get the job done—tools that are often ill-equipped to handle today’s increased workloads. Jump into this article to learn the top four characteristics to look out for when evaluating new remote support tools.

Posted: 16 Nov 2020 | Published: 16 Nov 2020

WHITE PAPER:Help desks are now operating at the front lines of the remote work movement and may be ill-equipped to firefight and remain agile as a result. Dive into this paper to learn the four steps it takes to set up a successful IT help desk that can handle the remote work workload.

Posted: 03 Nov 2020 | Published: 03 Nov 2020

WEBCAST:Catch this webinar to learn how employee support services, such as those at North Carolina State University, have changed since the onset of the pandemic, and the tools they’re using to provide their employees with the services they need to remain productive.

Posted: 03 Nov 2020 | Premiered: Nov 3, 2020

PRODUCT OVERVIEW:High ticket volumes, long cycle times, and unhappy users are just some of the challenges IT support teams face – is your technology to blame? In this guide, learn why winning support teams use purpose-built tools.

Posted: 19 Aug 2020 | Published: 19 Aug 2020

EBOOK:How does IT resolve issues quickly while evolving the business’s capacity to succeed? This insightful guide walks you through the five foundational elements of frictionless support.

Posted: 19 May 2020 | Published: 19 May 2020

RESOURCE:In this "podcast on paper", discover how Southern New Hampshire University provides 24x7 technical support for nearly 300 campus-based and online programs – and uncover key lessons for achieving remote work success at your organization.

Posted: 05 Feb 2020 | Published: 05 Feb 2020

WHITE PAPER:Choosing the best remote support tool can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features. Download this buyer’s guide to help you select the best remote support tool for your organization.

Posted: 04 Feb 2020 | Published: 04 Feb 2020

EGUIDE:The rise of mobility has created myriad issues for the IT help desk. In this expert e-guide, learn how you can give your help desk the support it needs in the mobile era.

Posted: 09 Mar 2017 | Published: 06 Mar 2017

EGUIDE:New technology is shifting contact centers in a different direction – one that appeals more to current customer expectations. In this expert guide, discover new opportunities available for contact centers. Explore why infrastructure has become a major concern, new multichannel technology, and how one call center made social media work.

Posted: 09 Mar 2017 | Published: 06 Mar 2017

EBOOK:With the big push towards digitization happening right now, as well as supporting new technologies such as agile IT and BYOD, there are some major changes necessary in the ITSM role. Continue reading this expert guide for tips on remaining ahead of competition as an ITSM, with topics including the modern impact of Big Data, IoT, and DevOps support.

Posted: 07 Mar 2017 | Published: 07 Mar 2017

EBOOK:The road ahead for IT service managers is changing drastically as organizations become increasingly digital. Will you be able to keep up with rapid technology trends? Access this guide for tips on how to incorporate ITIL in your digital journey, and tips on how to become an IT service manager or CIO who is able to pivot easily with the times.

Posted: 06 Mar 2017 | Published: 06 Mar 2017