LogMeIn Rescue

VIDEO:Over 69% of employees use mobile devices at work – a figure that will continue to grow. So while your employees continue to emphasize mobility, it's crucial that your support strategy does, too. Tune in to learn the ins-and-outs of a mobile-first strategy and why it's especially important to the success of today's workforce.

Posted: 02 Aug 2018 | Premiered: 30 Jul 2018

VIDEO:Click to learn how organizations are re-approaching their support strategies to keep up with heightening customer demands, including new and emerging processes, technologies, and methodologies that can help.

Posted: 02 Aug 2018 | Premiered: 30 Jul 2018

WHITE PAPER:Discover 5 benefits of offering mobility support capabilities to your help desk services, such as increased employee satisfaction and loyalty, and more help for your remote workers.

Posted: 05 Feb 2018 | Published: 05 Feb 2018

CASE STUDY:Explore how 4 remote support teams improved their customers' mobile experience with the help of remote support software.

Posted: 02 Feb 2018 | Published: 02 Feb 2018

WHITE PAPER:57% of support organizations saw an increase ticket volume over the previous year, according to a 2016 HDI report, and that trend could be universal by 2020. In this toolkit, explore 4 ways that support centers can evolve to handle modern volume.

Posted: 30 Jan 2018 | Published: 30 Jan 2018

RESOURCE CENTER:It's traditional thinking to limit support to desktop computers and laptops. Here are 7 reasons why that line of thinking is outdated.

Posted: 30 Jan 2018 | Published: 31 Dec 2017

RESEARCH CONTENT:60% of users say that support teams provide unsatisfactory service. IDC found that many support teams are reactive rather than proactive, with nearly 30% of support providers valuing cost over customer satisfaction.

Posted: 29 Jan 2018 | Published: 29 Jan 2018

EGUIDE:The rise of mobility has created myriad issues for the IT help desk. In this expert e-guide, learn how you can give your help desk the support it needs in the mobile era.

Posted: 09 Mar 2017 | Published: 06 Mar 2017

EGUIDE:New technology is shifting contact centers in a different direction – one that appeals more to current customer expectations. In this expert guide, discover new opportunities available for contact centers. Explore why infrastructure has become a major concern, new multichannel technology, and how one call center made social media work.

Posted: 09 Mar 2017 | Published: 06 Mar 2017

EBOOK:With the big push towards digitization happening right now, as well as supporting new technologies such as agile IT and BYOD, there are some major changes necessary in the ITSM role. Continue reading this expert guide for tips on remaining ahead of competition as an ITSM, with topics including the modern impact of Big Data, IoT, and DevOps support.

Posted: 07 Mar 2017 | Published: 07 Mar 2017

EBOOK:The road ahead for IT service managers is changing drastically as organizations become increasingly digital. Will you be able to keep up with rapid technology trends? Access this guide for tips on how to incorporate ITIL in your digital journey, and tips on how to become an IT service manager or CIO who is able to pivot easily with the times.

Posted: 06 Mar 2017 | Published: 06 Mar 2017