| All resources sponsored by: |
 |
LogMeIn Rescue |
|
 |
| 7 Matches |
Buyer's Guide to Choosing The Right Remote Support Tool
| sponsored by LogMeIn Rescue
WHITE PAPER:This buyer's guide can help you select the remote support tool that will work best for your organization. Inside, explore five critical purchase considerations you should focus on before you make a final decision. Posted: 01 May 2019 | Published: 01 May 2019
|
|
|
Prioritize Support Services to Rise Above the Competition
| sponsored by LogMeIn Rescue
RESEARCH CONTENT:60% of users say that support teams provide unsatisfactory service. IDC found that many support teams are reactive rather than proactive, with nearly 30% of support providers valuing cost over customer satisfaction. Posted: 29 Jan 2018 | Published: 29 Jan 2018
|
|
|
The Importance of Remote Customer Support in a Shift-Left World
| sponsored by LogMeIn Rescue
WHITE PAPER:More companies are using a "shift-left" approach to customer support – that is, to lower levels of support – and moving repetitive work to self-service. But how can the work be shifted smoothly without adversely impacting customers? Learn how remote support can meet evolving support needs in a shift-left world. Posted: 29 Aug 2017 | Published: 29 Aug 2017
|
|
|
How User Experience Monitoring Can Benefit Help Desks
| sponsored by LogMeIn Rescue
EGUIDE:The rise of mobility has created myriad issues for the IT help desk. In this expert e-guide, learn how you can give your help desk the support it needs in the mobile era. Posted: 09 Mar 2017 | Published: 06 Mar 2017
|
|
|
Explore the Changing Contact Center Landscape
| sponsored by LogMeIn Rescue
EGUIDE:New technology is shifting contact centers in a different direction – one that appeals more to current customer expectations. In this expert guide, discover new opportunities available for contact centers. Explore why infrastructure has become a major concern, new multichannel technology, and how one call center made social media work. Posted: 09 Mar 2017 | Published: 06 Mar 2017
|
|
|
The changing role of ITSM in the Digital Age
| sponsored by LogMeIn Rescue
EBOOK:With the big push towards digitization happening right now, as well as supporting new technologies such as agile IT and BYOD, there are some major changes necessary in the ITSM role. Continue reading this expert guide for tips on remaining ahead of competition as an ITSM, with topics including the modern impact of Big Data, IoT, and DevOps support. Posted: 07 Mar 2017 | Published: 07 Mar 2017
|
|
|
How to keep up with technology trends as a modern CIO
| sponsored by LogMeIn Rescue
EBOOK:The road ahead for IT service managers is changing drastically as organizations become increasingly digital. Will you be able to keep up with rapid technology trends? Access this guide for tips on how to incorporate ITIL in your digital journey, and tips on how to become an IT service manager or CIO who is able to pivot easily with the times. Posted: 06 Mar 2017 | Published: 06 Mar 2017
|
|
|
7 Matches | |
|
