Contact center tech and automation tools you should know

Contact center software applications require a significant investment of resources, including integration into a company's technology stack and training and adoption by front-line staff. However, the software selection process does not take into account the detailed needs of the business.

In this e-guide, explore the considerations of cataloging your organization’s business requirements for call center technology purchasing decisions, and why automation is critical for customer interactions.

Uncover 5 automation tools you should know about, including:

Skill-based routing
Workforce management software
Self-service
And more

Vendor:: ConvergeOne
Posted:: Feb 8, 2021
Published:: May 14, 2018
Format:: PDF
Type:: eGuide

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