Contact center tech and automation tools you should know

Contact Center Technology and Automation Tools You Should Know

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Contact center software applications require a significant investment of resources, including integration into a company's technology stack and training and adoption by front-line staff. However, the software selection process does not take into account the detailed needs of the business.

In this e-guide, explore the considerations of cataloging your organization’s business requirements for call center technology purchasing decisions, and why automation is critical for customer interactions.

Uncover 5 automation tools you should know about, including:

  • Skill-based routing
  • Workforce management software
  • Self-service
  • And more
Vendor:
ConvergeOne
Posted:
14 May 2018
Published:
14 May 2018
Format:
PDF
Length:
15 Page(s)
Type:
eGuide
Language:
English
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