Why organizations are shifting to Contact Center as a Service (CCaS)
Contact Centers: How Gartner's Criteria Shook Up Vendor Rankings
According to Gartner, organizations are shifting to cloud-based contact centers as part of their unified communications deployment. Here are just some of their items on their check list:
- Cloud-based products
- Customer-relationship management
- Workforce optimization
- And more
So, how does this impact Gartner's Magic Quadrant ranking of top vendors?
In this e-guide, uncover more reasons why organizations are shifting to a contact center as a service (CCaS) to replace their current infrastructure and how this affects the market.