Contact Centers Evolve with Advanced Technologies

Contact Centers Evolve with Advanced Technologies


As technology has evolved, call centers have transformed into contact centers that must meet the demands of customers connected to the enterprise through an increasing number of touch points.  Modernization introduces several challenges, however, including legacy application integration and managing a growing amount of customer data from new channels.

Consult this exclusive e-guide to learn how to overcome the hurdle of legacy application integration with new systems, and how to create a realistic modernization roadmap. Also, discover what Donna Fluss, founder and president of DMG Consulting, says are the top four tools you can leverage to aid contact center agents, including:

  • Real-time speech analytics software
  • Real-time guidance applications
  • Predictive analytics
  • And 1 more
Vendor: (A Salesforce Company)
24 Mar 2014
24 Mar 2014
14 Page(s)
Already a Bitpipe member? Login here

Download this eGuide!

By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.

You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.

Safe Harbor