Social Computing Reports

EGUIDE: There's no ignoring it - the role of the contact center is drastically changing, and your agents need the tools to keep up with increasing customer demands. In this expert e-guide, explore how you can modernize the tools in your contact center to empower agents to meet the constantly shifting demands of customers.

Posted: 28 Aug 2013 | Published: 28 Aug 2013

EGUIDE: In this expert e-guide, find out why integrating sales and marketing is essential for making the most of every customer contact in today's e-commerce landscape. Discover how a new way of approaching your revenue cycle, revenue performance management (RPM) can enhance customer interactions with this powerhouse combination.

Posted: 19 Aug 2013 | Published: 19 Aug 2013

EGUIDE: This expert E-Guide from SearchUnifiedCommunications.com explores why enterprise social networking tools need to be integrated with your everyday unified communications (UC) tools to be successful and unveils the benefits such an effort can provide.

Posted: 19 Apr 2013 | Published: 19 Apr 2013

EGUIDE: In this E-Guide from SearchUnifiedCommunications.com, we explore the evolving relationship between unified communications (UC) and collaboration and explain why UCC is a match that can benefit any organization.

Posted: 17 Apr 2013 | Published: 17 Apr 2013

EBOOK: Launching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM.

Posted: 29 Aug 2013 | Published: 29 Aug 2013

WHITE PAPER: The speed at which business moves today, along with the sheer volume of data created by the social world, demands new approaches to interpreting data. This ebook offers a guide to big data. Read now to find out how to stay competitive and better serve your customers.

Posted: 15 Aug 2013 | Published: 15 Aug 2013

EZINE: Enterprises committed to collaboration are building a social layer into their business apps and platforms. Learn how in this issue of CIO Decisions.

Posted: 09 Aug 2013 | Published: 09 Aug 2013

EGUIDE: In this expert e-guide from SearchCompliance.com, technology law expert Jeffrey Ritter discusses the complications and benefits that arise between data governance and compliance rules.

Posted: 05 Aug 2013 | Published: 05 Aug 2013

WHITE PAPER: How can your business become more social? View this resource to learn mroe about the best practices that have emerged and other social business patterns.

Posted: 17 Jul 2013 | Published: 17 Jul 2013

WHITE PAPER: Companies are investing in social business software to enhance knowledge exchange and sharing, streamline their operations and improve their response to evolving market demands. Consult this white paper to find out how to implement social business in the most effective way.

Posted: 17 Jul 2013 | Published: 17 Jul 2013

WHITE PAPER: When it comes to web experiences, customers have high expectations. Consult this resource to learn how you can provide innovative, high-value user experience solutions to satisfy your customers. It explains how to deliver resources that draw from user experience and knowledge.

Posted: 16 Jul 2013 | Published: 16 Jul 2013

WHITE PAPER: The way people interact and form relationships is changing, social business is the way of the future. This resource explains more about the opportunities that social business provides. It discusses how to go about adopting social media for both external and internal purposes, read on to learn more tips on transitioning to the social enterprise.

Posted: 16 Jul 2013 | Published: 16 Jul 2013

WEBCAST: With today's changing workforce dynamics and economic challenges, business leaders are turning their focus to their most valuable asset -- their people. View this webcast to find out how organizations who engage and motivate their people can achieve significant competitive differentiation and market leadership.

Posted: 15 Jul 2013 | Premiered: Jul 15, 2013

WHITE PAPER: Salesforce has been recognized by Gartner as a leader in this report for the 8th year in a row.In the age of the customer, nothing is more important than customer service. Service Cloud customers agree.

Posted: 08 Jul 2013 | Published: 13 May 2013

WHITE PAPER: To get the most value from the wealth of customer data available, businesses have to adapt to new technologies, processes, and strategies. In this helpful resource, discover how to leverage social intelligence to achieve profit-delivering customer management components, and how to integrate these new tools into your CRM environment.

Posted: 28 Jun 2013 | Published: 28 Feb 2013

CASE STUDY: Find out in this case study how a social business platform enabled T-mobile to consolidate and centralize information about products, services, pricing, policies and troubleshooting, enabling sales reps to better utilize their time.

Posted: 20 Jun 2013 | Published: 20 Jun 2013

WHITE PAPER: Customers want to use social media, video, instant messaging and more to contact you - and they want to do it quickly. In this resource, check out seven key trends that are driving effectiveness in the contact center.

Posted: 31 May 2013 | Published: 30 Apr 2013

WHITE PAPER: Today, all organisations are engaged in social media. Enterprises can no longer escape the need to monitor and analyse social media outlets such as Facebook, Twitter and other news outlets. Enterprise need to adjust to this change quickly or they risk falling behind.

Posted: 08 May 2013 | Published: 08 May 2013

WHITE PAPER: View this white paper to learn how Japan's largest blog service provider, CyberAgent, found a way to create a new level of engagement and loyalty among its blog readers. By developing an analytics framework that enabled a new kind of insight into blogging preferences and behavior.

Posted: 29 Apr 2013 | Published: 29 Apr 2013

WHITE PAPER: As cloud computing, mobile computing and social computing infiltrate the enterprise, an "identity explosion" is occurring – one which requires a new IAM strategy. This whitepaper explores the next steps in IAM and how to keep your enterprise safe.

Posted: 24 Apr 2013 | Published: 30 Nov 2012

WHITE PAPER: This resource details the methods used to assist social networking sites in identifying online predators and thwarting potentially serious attacks. View now to learn more!

Posted: 22 Apr 2013 | Published: 31 May 2012

VIDEO: This brief video discusses the latest Oracle cloud offerings. Discover the features and benefits of these innovative solutions that can enhance your social, CRM and database services while reducing costs and improving efficiency.

Posted: 15 Apr 2013 | Premiered: 15 Apr 2013

EGUIDE: In today's fast-paced tech environment, popular trends such as social media, cloud computing, and big data will all have a huge impact on MDM, and you need to be prepared for how to deal with the changes. Check out this expert e-guide to discover insights on leveraging MDM tools and strategies to tackle big data and other BI trends.

Posted: 10 Apr 2013 | Published: 10 Apr 2013

WHITE PAPER: Discover how integrating social software with communications is transforming the modern workplace, maximizing the potential of human capital, and generating value for businesses worldwide.

Posted: 09 Apr 2013 | Published: 02 Oct 2012

WHITE PAPER: View this white paper to learn more about how social business is growing. It is becoming a major component of business strategies and reflects the way businesses manage both customers and information. Learn how you can help your customers and employees with better social business by reading this resource now.

Posted: 09 Apr 2013 | Published: 09 Apr 2013