Business Service Management

CASE STUDY: This case study explores how Vodafone Ireland Implemented an integrated, end-to-end IT management solution framework to deliver and track measurable business services with quantifiable benefits. Learn how they improved their major incident root cause identification success rate by 50%.

Posted: 24 May 2013 | Published: 24 May 2013

CASE STUDY: This case study explores how SoftBank Mobile leveraged business service management software to enhance the capabilities of the infrastructure group that supports mobile internet services and automated the series of processes from failure detection to recovery.

Posted: 24 May 2013 | Published: 24 May 2013

WHITE PAPER: Explore this resource that examines the new opportunities and challenges arising from virtualization of business-critical services. Learn more about how to ensure business continuity across your physical and virtual infrastructures and gain a complete view of your service landscape.

Posted: 10 May 2013 | Published: 10 May 2013

WHITE PAPER: This white paper explores how CIOs can take advantage of a cloud-enabled, multi-vendor approach to IT service delivery, and offers guidance on how to buy and integrate these IT services to gain the most value for your business.

Posted: 08 May 2013 | Published: 31 Aug 2012

WHITE PAPER: If you're looking to improve your delivery of business services or core applications, you know that automation can help you achieve this goal. This informative white paper details how you can automate all necessary technologies to improve business services using a database and middleware automation (DMA) tool.

Posted: 06 May 2013 | Published: 28 Feb 2013

WHITE PAPER: In this resource, professional service firms will find key steps they can take in order to create more innovative delivery structures and improve decision-making related to projects, talent, and client profitability.

Posted: 22 Mar 2013 | Published: 31 Dec 2010

WHITE PAPER: Inside, examine the major issues and benefits of Accounts Payable transformation for government finance organisations as well as the top considerations for automating your AP processes. Learn more about industry-proven strategies for reducing costs, strengthening controls and enhancing service levels.

Posted: 25 Feb 2013 | Published: 25 Feb 2013

CASE STUDY: This white paper demonstrates how Audi-Volkswagen Middle East found a user-friendly, easy-to-use BPM system that did not require high levels of technical expertise from in-house staff. The solution they chose was able to meet their "no-coding" requirement while enhancing the performance of their existing IT systems.

Posted: 22 Feb 2013 | Published: 22 Feb 2013

EGUIDE: Read this expert e-guide to learn how BSM is forcing systems management to improve IT operations productivity by emphasizing integration, automation and more. Also, find out how building the right IT services and why a services foundation could make or break an enterprise ITSM strategy.

Posted: 26 Sep 2012 | Published: 18 Sep 2012

WHITE PAPER: This white paper takes and in-depth look at the importance of User Experience Management (UEM) as it relates to driving IT/business alignment. Learn how CIOs can gain a clearer understanding of their users' needs in the face of technologies like cloud computing.

Posted: 10 Sep 2012 | Published: 10 Sep 2012

IT BRIEFING: This 7-page report from Computer Weekly analyses the challenges facing Adobe, its financial performance, the services it offers, its place in the IT market and its future strategy.  

Posted: 01 Jun 2012 | Published: 01 Jun 2012

WHITE PAPER: Learn how developing a vendor management service offering can create a new revenue stream for your business and reduce complexity for your clients. This essential white paper provides seven steps to help you get started.

Posted: 25 Apr 2012 | Published: 24 Apr 2012

WHITE PAPER: In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.

Posted: 22 Dec 2011 | Published: 22 Dec 2011

WHITE PAPER: Read this paper to learn how Vodafone Ireland achieved a 300% ROI when it replaced its reactive, introspective, fragmented IT operations processes with a more effective, integrated, end-to-end IT management framework.

Posted: 20 Dec 2011 | Published: 14 Dec 2011

WHITE PAPER: Sterling Fax Conversion Services automate the processing of faxed and paper-based purchase orders and invoices, resulting in improved productivity and reduced headcount, while increasing data accuracy and reducing cycle times.

Posted: 21 Oct 2011 | Published: 04 Feb 2011

WHITE PAPER: In late 2010, Skillsoft asked KnowledgeAdvisors, the world's largest learning analytics firm, to conduct an independent study to determine the value that SkillSoft training provides to individuals and organizations. Check out this white paper to explore the results of this study and key findings.

Posted: 28 Aug 2012 | Published: 28 Feb 2011

WHITE PAPER: This white paper demonstrates how using JBoss Enterprise BRMS, business analysts, developers, and integrators can create and manage rules and events in a single product using a shared set of authoring tools.

Posted: 05 Jul 2012 | Published: 05 Jul 2012

WHITE PAPER: This white paper introduces Oracle's latest Business Process Management Suite and discusses how its next-generation features can help you optimize process efficiency and simplify management tasks.

Posted: 03 Jul 2012 | Published: 25 Jun 2012

WHITE PAPER: Banks today must reassess their business models and focus more on efficiency, data collection and risk management in order to stay competitive. Uncover a unique framework that can help meet your business objectives and allow for better data management in the highly regulated financial industry.

Posted: 13 Apr 2012 | Published: 13 Apr 2012

WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.

Posted: 04 Apr 2012 | Published: 04 Apr 2012

WHITE PAPER: Read this paper to learn about a service management solution that's optimized for IBM's System z, but compatible with other distributed systems, that provides the end-to-end visibility, control and automation for optimum business service delivery and IT infrastructure management.

Posted: 14 Feb 2012 | Published: 30 Apr 2008

WHITE PAPER: In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

WHITE PAPER: Access this white paper to learn about service assurance, the modern IT management solution designed to meet the requirements of a cloud-connected enterprise, whether it is leveraging infrastructure as a service (IaaS), platform as a service (PaaS), software as a service (SaaS), or a combination of the three.

Posted: 20 Jan 2012 | Published: 01 Sep 2011

EBOOK: Read this insightful e-book and learn how business and IT work together to build globally integrated enterprises, including how 1-800-FLOWERS.COM created an e-commerce platform for the future, or why CenterPoint Energy broke new ground in grid reliability through the power of automation, amongst more real-world stories.

Posted: 03 Jan 2012 | Published: 28 Dec 2011

EGUIDE: Check out this tip guide today to learn how dynamic case management (DCM) serves as a useful tool for a business approach to process management.

Posted: 21 Nov 2011 | Published: 21 Nov 2011