Business Service Management

WHITE PAPER: This IDC ExpertROI business value study puts the spotlight on benefits companies derive from deploying HP Business Service Automation (BSA) solutions. IDC research showed that companies that deployed the HP BSA solution were able to realize $4.82 in benefits for every $1.00 invested. Read on the learn more.

Posted: 22 Jul 2010 | Published: 22 Jul 2010

WHITE PAPER: Today’s IT organization needs an integrated approach to BSM that combines a top down and bottom up approach to monitoring and spans both physical and virtual infrastructure. The goal is to manage every element of the service via the cloud.

Posted: 21 Jul 2010 | Published: 21 Jul 2010

WHITE PAPER: This report presents a comparative analysis on the performance, effectiveness and usability of seven security solutions from some of the world’s largest security vendors. Read on to learn more.

Posted: 16 Jun 2010 | Published: 16 Jun 2010

ANALYST BRIEF: In this executive brief, you’ll read about case management and how its traditional approach is no longer meeting the needs of organizations faced with today’s challenges. It will also explain the concept of advanced case management and address the IBM strategy for using it to optimize case outcomes.

Posted: 27 May 2010 | Published: 27 May 2010

PODCAST: This podcast discusses current data center management challenges and provides guidelines for effectively addressing them.  Discover key performance and availability trends that can improve the efficiency and availability of your infrastructure.

Posted: 24 May 2010 | Premiered: 24 May 2010

WHITE PAPER: This report examines the challenges of and strategies for reconciling network management and operations with broader service management initiatives. Access the resource now to learn more.

Posted: 07 May 2010 | Published: 07 May 2010

WHITE PAPER: Many data centers are using the cloud to host applications and data storage but typically aren’t using the cloud to process effective batch computing workloads. Enterprise workload automation tools can give businesses a chance to take a much greater advantage of cloud computing. Read this whitepaper to learn how.

Posted: 06 Apr 2010 | Published: 06 Apr 2010

WEBCAST: Join EMA Research Director Julie Craig and ASG Sr. Director of Solutions Management Ian Rowlands for this informative one-hour Webinar to learn about DDM and how it enables IT to build on existing technology investments.

Posted: 10 Mar 2010 | Premiered: 10 Mar 2010

WHITE PAPER: This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.

Posted: 23 Feb 2010 | Published: 23 Feb 2010

WHITE PAPER: This white paper presents IT2020, a new performance management paradigm for helping reach long-term business goals while also addressing immediate performance needs.

Posted: 23 Feb 2010 | Published: 23 Feb 2010

WHITE PAPER: This white paper examines BSM essentials that are often overlooked but nevertheless must be present for IT to deliver business value.

Posted: 22 Feb 2010 | Published: 22 Feb 2010

WHITE PAPER: This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.

Posted: 22 Feb 2010 | Published: 22 Feb 2010

WHITE PAPER: Read this paper to learn how organizations have improved service delivery, and at the same time they have also turned their focus to presenting business value more positively.

Posted: 22 Feb 2010 | Published: 22 Feb 2010

WHITE PAPER: Read this paper to learn how a challenging business climate can create an opportunity for many enterprises to revisit how IT supports the need for improved business productivity. Better, more efficient IT is often required. This streamlining of IT demands better and more accurate IT management processes in order to reduce waste.

Posted: 08 Feb 2010 | Published: 08 Feb 2010

WHITE PAPER: ITSM is an IT management approach focused on end-to-end services rather than individual technology components. It is more aligned with the customer view of IT than the technology view. Read this paper to learn how business service management takes ITSM to the next level.

Posted: 08 Feb 2010 | Published: 08 Feb 2010

WHITE PAPER: There is no question that the successful implementation of Service Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is this body of best practices that vendors, consultants, and customers have compiled.

Posted: 09 Sep 2009 | Published: 09 Sep 2009

WHITE PAPER: Successful execution of an SOA strategy, combined with the release of the business value contained in legacy systems, can bring five proven benefits to the enterprise. Functioning as both a software development environment and a delivery framework, SOA provides a mechanism for defining business services and operating models.

Posted: 09 Sep 2009 | Published: 09 Sep 2009

WHITE PAPER: Download this white paper for an extensive summary of The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.

Posted: 20 Jul 2009 | Published: 20 Jul 2009

WHITE PAPER: This white paper explores how today's advanced business intelligence solutions can put powerful, informative BI information into the hands of more users.

Posted: 20 Jul 2009 | Published: 20 Jul 2009

WHITE PAPER: This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).

Posted: 10 Dec 2008 | Published: 10 Dec 2008

WHITE PAPER: The purpose of this business training white paper is to explain what BSM is and what it isn't and it will also describe BSM benefits.

Posted: 10 Dec 2008 | Published: 10 Dec 2008

WHITE PAPER: A business process is defined as a set of related activities that produce either a service or a product, the idea behind BPM is to line up these processes with the goals of a department or company.

Posted: 12 Nov 2008 | Published: 12 Nov 2008