Business Service Management

WHITE PAPER: Looking to implement a hybrid management strategy for your cloud, virtualized and physical business services? This white paper discusses the five key capabilities that IT professionals must have in order to effectively operate and manage hybrid environments. In addition, learn about common fatal mistakes and how to avoid making them.

Posted: 23 Jan 2012 | Published: 23 Jan 2012

WHITE PAPER: In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

WHITE PAPER: Access this white paper to learn about service assurance, the modern IT management solution designed to meet the requirements of a cloud-connected enterprise, whether it is leveraging infrastructure as a service (IaaS), platform as a service (PaaS), software as a service (SaaS), or a combination of the three.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

WHITE PAPER: Whether you are trying to reduce costs, manage risks, decrease capital expenditures, or expand your business, you must make sure to select the right service that offers the experience and expertise to help you achieve your goals. Access this resource to learn how to leverage your vital strategic resources while transforming your credit services.

Posted: 09 Jan 2012 | Published: 09 Jan 2012

EBOOK: Read this insightful e-book and learn how business and IT work together to build globally integrated enterprises, including how 1-800-FLOWERS.COM created an e-commerce platform for the future, or why CenterPoint Energy broke new ground in grid reliability through the power of automation, amongst more real-world stories.

Posted: 03 Jan 2012 | Published: 03 Jan 2012

WHITE PAPER: This resource explores practical tips on how to avoid common pitfalls in order to ensure a successful Business Service Management (BSM) implementation.

Posted: 16 Dec 2011 | Published: 16 Dec 2011

WHITE PAPER: Read this case study to find out how Blue Cross and Blue Shield of Florida combined application lifecycle management (ALM) best practices with performance management software to drive improvements in the performance and availability of their business-critical services.

Posted: 30 Nov 2011 | Published: 30 Nov 2011

WEBCAST: Today's IT teams are tasked with solving business critical availability issues and maximizing flexibility to meet their company's global demands in real-time. This resource presents how you can successfully handle these challenges by turning to a business service management approach to manage IT from the perspective of the business.

Posted: 22 Nov 2011 | Premiered: 22 Nov 2011

CASE STUDY: Learn how WIND Hellas, a Greek telecommunications service provider, uses HP Operations Manager as a ‘single pane-of-glass’ for their entire IT environment, where many issues that were originally sent out to various IT teams for resolution are now taken care of by first-line support personnel.

Posted: 25 Oct 2011 | Published: 25 Oct 2011

WHITE PAPER: Sterling Fax Conversion Services automate the processing of faxed and paper-based purchase orders and invoices, resulting in improved productivity and reduced headcount, while increasing data accuracy and reducing cycle times.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: Most companies have pay rule environments with some complexity, such as multiple states and shift differentials or collective bargaining agreements.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: When IBM Cognos users complement their deployments with formal training services, end users become more productive, report building costs are reduced, and more end users adopt IBM Cognos tools such as BI and PM.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: IT is moving from being a point of differentiation for an organisation towards becoming a point of constraint.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: In recent years C-level executives in many of the world's largest and most successful organizations have been forced to introduce a wide range of cost-cutting measures as macroeconomic forces continue to create a challenging and uncertain trading environment.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: While businesses are seeing the value of becoming more open through social collaboration, there is a tightening of regulations impacting corporate governance and, subsequently, IT governance.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: Access this resource to discover how HP Business Decision Appliance can empower your business users with self-service analytics that deliver business insights at a fast speed. Learn how this system can provide data to a wider set of users, easily access and manipulate information for business decisions and speed response to ad-hoc requests.

Posted: 26 May 2011 | Published: 26 May 2011

BROCHURE: With Integrated Service Management, organizations gain visibility, control and automation across organizational and infrastructure boundaries, making it possible to have an end-to-end view of a business service, effectively manage risk and compliance, and fundamentally change the economics of service delivery—all in support of business objectives.

Posted: 03 Dec 2010 | Published: 03 Dec 2010

WHITE PAPER: This white paper will get you up to speed on all aspects of cloud computing. It will help you examine cloud opportunities, review potential issues, and consider where and how specific information should be processed in your organization. Check out this white paper to learn more.

Posted: 17 Nov 2010 | Published: 17 Nov 2010

WHITE PAPER: There is no question that the successful implementation of Service Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is this body of best practices that vendors, consultants, and customers have compiled.

Posted: 09 Sep 2009 | Published: 09 Sep 2009

WHITE PAPER: Successful execution of an SOA strategy, combined with the release of the business value contained in legacy systems, can bring five proven benefits to the enterprise. Functioning as both a software development environment and a delivery framework, SOA provides a mechanism for defining business services and operating models.

Posted: 09 Sep 2009 | Published: 09 Sep 2009

WHITE PAPER: As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.

Posted: 27 May 2009 | Published: 27 May 2009