Business Service Management Reports

A Computer Weekly buyer's guide to modern enterprise resource planning
sponsored by TechTarget ComputerWeekly.com
EBOOK: The use of modern enterprise resource planning can make a business more agile. In this 14-page buyer's guide, Computer Weekly looks at how to best prepare for modernisation, the opportunity to build sustainably and how to unshackle your firm from unplanned upgrade needs.
Posted: 19 Aug 2021 | Published: 19 Aug 2021

TechTarget ComputerWeekly.com

CW Innovation Awards: Sime Darby ups ante in service management
sponsored by TechTarget ComputerWeekly.com
EGUIDE: In this case study, learn how Sime Darby Industrial's inService Suite has returned more than 100,000 hours to the company in a digitisation initiative that has improved efficiency and customer engagement.
Posted: 10 May 2021 | Published: 10 May 2021

TechTarget ComputerWeekly.com

Billion Dollar Blindness
sponsored by TechTarget
WEBCAST: Access this webcast to learn how using the latest intent data and AI-driven technologies can transform their productivity and yields from a market, an ICP, or a set of named ABM accounts.
Posted: 08 Feb 2021 | Premiered: Feb 19, 2020

TechTarget

MicroScope – September 2019: Helping digital transformation
sponsored by MicroScope
EZINE: The channel is helping customers to digitally transform their businesses to keep up with trends and plan for the future
Posted: 08 Feb 2021 | Published: 06 Sep 2019

MicroScope

ITIL and ITSM: How IT is becoming more service-oriented
sponsored by TechTarget ComputerWeekly.com
EGUIDE: In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
Posted: 08 Feb 2021 | Published: 30 Apr 2019

TechTarget ComputerWeekly.com

Digital transformation: bridging the paper and digital gap
sponsored by TechTarget ComputerWeekly.com
ANALYST REPORT: Enterprises are increasingly turning to traditional managed print service providers to improve process efficiency across both paper and digital information, says this report from analyst group, Quocirca.
Posted: 08 Feb 2021 | Published: 30 Sep 2016

TechTarget ComputerWeekly.com

ITIL and ITSM: How IT is becoming more service-oriented
sponsored by TechTarget ComputerWeekly.com
EGUIDE: effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
Posted: 03 Jul 2020 | Published: 03 Jul 2020

TechTarget ComputerWeekly.com

What to Look for in VoIP
sponsored by TechTarget Unified Communications
EBOOK: This buyer's guide discusses the evolution of VoIP, its major use cases, and which features to consider before making a purchasing decision.
Posted: 08 Mar 2016 | Published: 07 Mar 2016

TechTarget Unified Communications

Health and Beauty Company Manages 2,000 Transactions per Minute
sponsored by Delego
CASE STUDY: Access this case study to find out how this $3 billion a year company found a platform that helps securely manage large volumes of transactions without hesitation.
Posted: 02 Dec 2014 | Published: 02 Dec 2014

Delego

Eyewear Company Settles 250,000 Transactions Annually With Payment Integration Suite
sponsored by Delego
CASE STUDY: One of the world's fastest growing manufacturers of fashion eyewear needed a scalable system to process over 250,000 transactions each year. Read this case study to discover how this eyewear company was able to anticipate a 50% increase in revenue while reducing risk of a credit card data breach.
Posted: 02 Dec 2014 | Published: 02 Dec 2014

Delego

TEB Ensures Real-Time Visibility of Banking Processes
sponsored by Hewlett Packard Enterprise
CASE STUDY: "We wanted to monitor the IT infrastructure through the eyes of the business, not the IT department," said Oguz Bayrakdar, IT project manager for TEB, a large Turkish bank. In this case study, discover how TSB implemented business service management (BSM) and application performance management (APM) software to achieve that goal.
Posted: 04 Jun 2014 | Published: 30 Apr 2013

Hewlett Packard Enterprise

Magic Quadrant for Worldwide Managed Print Services
sponsored by Insight and HP
RESOURCE: This resource hashes out the strengths and cautions of 10 different managed print services (MPS) providers, separating the leaders from the niche players and everyone in between.
Posted: 21 May 2014 | Published: 21 Oct 2013

Insight and HP

Reduce Cost and Increase IT Efficiencies
sponsored by AdvizeX Technologies
WHITE PAPER: In this informative white paper, learn why automated management of the virtual data center -- backed by business service automation (BSA) tools -- can help you reduce IT complexity, risk, and cost. Discover a variety of tools that will automate and simplify management processes.
Posted: 07 Mar 2014 | Published: 07 Mar 2014

AdvizeX Technologies

A Brazilian company adopts IBM System z to handle rapid business growth
sponsored by IBM
WEBCAST: This on-demand video case study explains how Sicoob, Brazil's largest cooperative credit system, achieved high performance and scalability by investing in the right server platform, allowing the company to accommodate business growth.
Posted: 21 Feb 2014 | Premiered: May 29, 2013

IBM

Cloud Provisioning: Provision. Orchestrate. Innovate.
sponsored by OpenText
WHITE PAPER: In this white paper, learn about a cloud provisioning technology with a workflow-enabled framework, allowing you to create, provision, and orchestrate virtual "bundles" of on-premise and cloud capabilities that make up a new product, service, or application.
Posted: 14 Feb 2014 | Published: 31 Dec 2013

OpenText

The Ways BSM has Improved Systems Management Initiatives
sponsored by Hewlett-Packard Enterprise
EGUIDE: This expert e-guide covers the benefits business service management can have on your organization and also looks at the role of big data in operational decision making.
Posted: 26 Dec 2013 | Published: 26 Dec 2013

Hewlett-Packard Enterprise

Three Capabilities to Fuel Today’s Dynamic Planning, Analysis and Forecasting
sponsored by IBM
WHITE PAPER: This whitepaper reviews the three main capabilities that organizations need to focus on in order to make intelligent business choices and steer their organization in the right direction.
Posted: 07 Nov 2013 | Published: 07 Nov 2013

IBM

Case Study: Peet's Coffee & Tea Sets Direction for Growth with Outstanding Quality
sponsored by Junction Solutions
CASE STUDY: In this case study, discover how Peet's Coffee & Tea leveraged a unified business management technology to overcome the challenges of a legacy business management system.
Posted: 16 Sep 2013 | Published: 31 Dec 2010

Junction Solutions

ERP Software Selection Criteria for Midsized Businesses
sponsored by Sage Software
EGUIDE: In this E-Guide, you will gain practical advice and best practices for choosing an ERP system from Jim Shepherd, senior vice president of research for AMR Research.
Posted: 24 Jul 2013 | Published: 24 Jul 2013

Sage Software

CIO Insights: Fortifying ITIL and Change Management Strategies for Business Benefit
sponsored by FrontRange Solutions Inc.
EGUIDE: This expert e-guide provides tips and tactics to help you fortify your IT Infrastructure Library (ITIL) framework in order to achieve significant IT and business benefits. Also inside, count down four ways that you can improve your change management strategy.
Posted: 08 Jul 2013 | Published: 08 Jul 2013

FrontRange Solutions Inc.

CIO Tips for Seeing the ITIL Light
sponsored by FrontRange Solutions Inc.
EGUIDE: CIOs often struggle to understand how the IT Infrastructure Library (ITIL) framework can be beneficial to their organization. This expert e-guide will help make the business case for ITIL adoption, providing an overview of the monetary benefits of ITIL as well as tips for viewing ITIL technology in a friendlier light.
Posted: 08 Jul 2013 | Published: 08 Jul 2013

FrontRange Solutions Inc.

Hybrid IT Service Management
sponsored by FrontRange Solutions Inc.
VIDEO: This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more.
Posted: 28 Jun 2013 | Premiered: 28 Jun 2013

FrontRange Solutions Inc.

EMA Radar™ for Advanced Performance Analytics (APA) Use Cases: Q4 2012
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This EMA Radar Report details how a suite of advanced performance analytics (APA) solutions combines predictive analytics with a dynamic service model to provide an intelligent framework around alerts, help you achieve faster MTTR, proactively manage application performance, and much more.
Posted: 28 Jun 2013 | Published: 31 Dec 2012

Hewlett-Packard Enterprise

IT Services: A Management model for CIOs
sponsored by CenterBeam
EGUIDE: This expert e-guide explains how IT services and managed service providers (MSPs) deliver strategic value to the organizations that use them, and offers tips for choosing the right MSP. Also inside, learn why savvy CIOs are flocking to cloud computing.
Posted: 26 Jun 2013 | Published: 26 Jun 2013

CenterBeam

Expanding Active Decision-Making: The Power of Integrating Business Rules and Events
sponsored by Red Hat and JBoss
WHITE PAPER: This white paper demonstrates how using JBoss Enterprise BRMS, business analysts, developers, and integrators can create and manage rules and events in a single product using a shared set of authoring tools.
Posted: 05 Jul 2012 | Published: 05 Jul 2012

Red Hat and JBoss