Business Service Management

WHITE PAPER: This EMA white paper investigates these issues in more depth and provides an overview of how ASG is bringing together technologies for ECM and BSM to address business-aligned content management initiatives across the enterprise.

Posted: 08 Feb 2010 | Published: 08 Feb 2010

WHITE PAPER: Read this paper to learn the challenging business climate is an opportunity for many enterprises to revisit how IT supports the need for improved business productivity. Better, more efficient IT is often required. This streamlining of IT demands better and more accurate IT management processes in order to reduce waste.

Posted: 08 Feb 2010 | Published: 08 Feb 2010

WHITE PAPER: Read this paper to learn it's ITIL v3 incarnation, ITSM is an IT management approach focused on end-to-end services rather than individual technology components. It is more aligned with the cus¬tomer view of IT than the technology view.

Posted: 08 Feb 2010 | Published: 08 Feb 2010

EBOOK: The intent of this guide is to assist the smart enterprise with understanding virtualization’s fit into the rest of the IT environment.

Posted: 05 Feb 2010 | Published: 05 Feb 2010

WEBCAST: Business services with virtualized components are more complex to discover, monitor, manage, automate and troubleshoot. This webcast explores a new management technology that can help your organization overcome the monitoring challenges of virtualized business services.

Posted: 01 Feb 2010 | Premieres: 01 Feb 2010

PODCAST: Download this podcast to find out how IT workload automation can help you improve the efficiency of your overall operations and help your business deliver new applications more quickly.

Posted: 26 Jan 2010 | Premiered: 26 Jan 2010

WHITE PAPER: The business environment is complex and highly dynamic. It requires an IT infrastructure that is agile and can act in sync with the fast-moving business environment. This paper will examine the data center's transition from a model that is static and dedicated, to one that is dynamic and shared.

Posted: 26 Jan 2010 | Published: 26 Jan 2010

ASSESSMENT TOOL: Upgrading the function and speed of your JD Edwards applications creates business value. How can you estimate the ROI for your specifications? This tool makes the first steps very easy.

Posted: 16 Dec 2009 | Published: 16 Dec 2009

WHITE PAPER: Read this paper to learn how businesses can quickly respond to new challenges by harnessing existing business logic and reusing business rules.

Posted: 07 Dec 2009 | Published: 07 Dec 2009

WHITE PAPER: Managing the virtual infrastructure end-to-end is becoming more challenging as virtual environments continue to grow and more data center elements meld into the "cloud". This whitepaper will discuss the push for continued virtualization and the "cloud", and present you with questions that will help you create the best organizational strategy.

Posted: 23 Nov 2009 | Published: 23 Nov 2009

WEBCAST: Join Brian Walker as he discusses emerging trends within B2B eCommerce for you to use in evolving your own B2B online experience.

Posted: 11 Nov 2009 | Premiered: 11 Nov 2009

WHITE PAPER: To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.

Posted: 03 Nov 2009 | Published: 03 Nov 2009

ANALYST REPORT: Never has operational responsiveness, the pursuit of how continually and quickly to deliver maximum value to customers while deriving maximum profitability, been nearer the top of the business agenda. As this paper will demonstrate, harnessing business events, smart interpretation & fast response are definite objectives, and the need is immediate.

Posted: 26 Oct 2009 | Published: 26 Oct 2009

ANALYST BRIEF: This paper discusses the relevant criteria for evaluation of SaaS solutions targeting small-to-midsize businesses, and raises the key questions that should be asked.

Posted: 28 Sep 2009 | Published: 28 Sep 2009

VIRTUAL SEMINAR: Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.

Posted: 22 Sep 2009 | Published: 22 Sep 2009

WHITE PAPER: There is no question that the successful implementation of Service-Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is this body of best practices that vendors, consultants, and customers have compiled.

Posted: 09 Sep 2009 | Published: 09 Sep 2009

WHITE PAPER: Successful execution of an SOA strategy, combined with the release of the business value contained in legacy systems, can bring five proven benefits to the enterprise. Functioning as both a software development environment and a delivery framework, SOA provides a mechanism for defining business services and operating models.

Posted: 09 Sep 2009 | Published: 09 Sep 2009

WHITE PAPER: The Sybase Analytic Appliance is revolutionizing the data warehouse appliance market by integrating the leading column-based analytic software with hardware from the industry's number one provider of UNIX systems. Read this paper for more.

Posted: 06 Aug 2009 | Published: 06 Aug 2009

WHITE PAPER: The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through...

Posted: 18 Jun 2009 | Published: 18 Jun 2009

WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”

Posted: 17 Jun 2009 | Published: 17 Jun 2009

WHITE PAPER: Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.

Posted: 15 Jun 2009 | Published: 15 Jun 2009

WEBCAST: BMC Capacity Trending Advisor saves time and money, reduces the skills required for capacity planning, and delivers precision results that give you the data you need to procure the right resources to support business services. Learn more today.

Posted: 24 Apr 2009 | Premiered: 24 Apr 2009

CASE STUDY: This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom.

Posted: 20 Feb 2009 | Published: 20 Feb 2009

BROCHURE: The current economic downturn requires a strategic approach to cutting IT costs, high-performance businesses successfully reduce overall costs sharply and for the long term, shifting spend toward IT capability and business growth.

Posted: 18 Feb 2009 | Published: 18 Feb 2009

WHITE PAPER: Process-centric IT is, first and foremost, a way for the IT organization to build applications that will deliver greater flexibility and agility to the business-enabling high performance.

Posted: 18 Feb 2009 | Published: 18 Feb 2009