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Business Service Management

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ALSO CALLED: BSM
DEFINITION: A strategy and an approach for linking key IT components to the goals of the business. It enables you to understand and predict how technology impacts the business and how business impacts the IT infrastructure.
Business Service ManagementReports
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University Gives Veeam an A+ for Deep VMware Monitoring and Management
sponsored by Veeam Software
WHITE PAPER: The Microsoft Server team at the University of Melbourne wanted a solution that would fully integrate with Microsoft System Center and provide a single view of its virtual and physical installations.This whitepaper looks at the VMware monitoring and management tool the university selected.
Posted: 29 Oct 2014 | Published: 18 Aug 2014

Veeam Software

Customer Video: Yahoo!
sponsored by Workday
VIDEO: This video details the solution Yahoo! HR chose in order to replace their legacy system, speed up data analytics and become a strategic business partner.
Posted: 14 Oct 2014 | Premiered: 04 Apr 2012

Workday

6 Strategies for Gaining Cost-Effective Efficiency with Private Clouds
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This guide outlines six strategies for gaining cost-effective efficiency while utlizing private clouds. These may be helpful for other organizations that are transitioning to a private cloud. Read on to understand how these strategies can help a company to improve their service delivery while changing to a private cloud.
Posted: 02 Oct 2014 | Published: 31 Dec 2011

Dell, Inc. and Intel®

7 Key Considerations for Implementing Managed File Transfers
sponsored by Automic
WHITE PAPER: In this informative resource, discover the 7 key components to look for in a managed file transfer solution, including file governance and control, visibility, and end-to-end management.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

Automic

Case Study: Latham & Watkins Optimize Their Workflow Management
sponsored by ServiceNow
WEBCAST: In this informative case study, discover how Latham & Watkins was able to optimize their business operations with new workflow management solutions.
Posted: 05 Sep 2014 | Premiered: Jul 30, 2014

ServiceNow

Case Study: RedHat Implements Automated Payroll Services Application
sponsored by ServiceNow
WEBCAST: In this case study, discover how RedHat Software was able to implement a payroll service management solution that created an automated and scalable payroll system.
Posted: 04 Sep 2014 | Premiered: Jul 30, 2014

ServiceNow

Building a Stronger Business with Sales Performance Management
sponsored by IBM
WHITE PAPER: Explore this resource to discover a solution that helps you align selling resources with your business priorities, and automates the calculation, reporting, and analysis of key sales operations processes. Read on now to find out more, and discover how you can leverage such a solution to take your business to the next level.
Posted: 30 Jul 2014 | Published: 30 Jul 2014

IBM

Supporting Workforce Mobility: Best Practices in Enterprise Mobility Management
sponsored by FrontRange Solutions Inc.
WHITE PAPER: In this white paper, explore several best practises that should be implemented to support workforce mobility.
Posted: 24 Jul 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

Site visit programs fuel outsourcing success
sponsored by Hewlett-Packard Limited
WEBCAST: Site visit programs play a critical role in any successful outsourcing initiative. This on-demand webcast describes key features of an effective site visit program.
Posted: 11 Mar 2014 | Premiered: Oct 25, 2013

Hewlett-Packard Limited

HP's Industry Leading Offshore Capability
sponsored by Hewlett-Packard Limited
WEBCAST: This on-demand webcast introduces an industry-leading offshore capability designed with a new age of people and applications in mind.
Posted: 10 Mar 2014 | Premiered: Oct 25, 2013

Hewlett-Packard Limited

Special Report on Adobe
sponsored by ComputerWeekly.com
IT BRIEFING: This special 7-page report from Computer Weekly, updated for 2014, analyses the challenges facing Adobe, its financial performance, the services and products it offers, its place in the IT market and its future strategy.
Posted: 24 Feb 2014 | Published: 24 Feb 2014

ComputerWeekly.com

Three Capabilities to Fuel Today’s Dynamic Planning, Analysis and Forecasting
sponsored by IBM
WHITE PAPER: This whitepaper reviews the three main capabilities that organizations need to focus on in order to make intelligent business choices and steer their organization in the right direction.
Posted: 07 Nov 2013 | Published: 07 Nov 2013

IBM

Business Plan Blueprint: Turn Your Dreams Into Actionable Goals
sponsored by ConnectWise
WHITE PAPER: This eBook and planning worksheet will walk your through the steps to creating a winning business plan and change the way you look at your business immediately!
Posted: 19 Jul 2013 | Published: 19 Jul 2013

ConnectWise

TEB Ensures Real-Time Visibility of Banking Processes
sponsored by Hewlett-Packard Company
CASE STUDY: "We wanted to monitor the IT infrastructure through the eyes of the business, not the IT department," said Oguz Bayrakdar, IT project manager for TEB, a large Turkish bank. In this case study, discover how TSB implemented business service management (BSM) and application performance management (APM) software to achieve that goal.
Posted: 04 Jun 2014 | Published: 30 Apr 2013

Hewlett-Packard Company

Magic Quadrant for Worldwide Managed Print Services
sponsored by Insight and HP
RESOURCE: This resource hashes out the strengths and cautions of 10 different managed print services (MPS) providers, separating the leaders from the niche players and everyone in between.
Posted: 21 May 2014 | Published: 21 Oct 2013

Insight and HP

Reduce Cost and Increase IT Efficiencies
sponsored by AdvizeX Technologies
WHITE PAPER: In this informative white paper, learn why automated management of the virtual data center -- backed by business service automation (BSA) tools -- can help you reduce IT complexity, risk, and cost. Discover a variety of tools that will automate and simplify management processes.
Posted: 07 Mar 2014 | Published: 07 Mar 2014

AdvizeX Technologies

Core HR: The Foundation for Business Alignment
sponsored by SuccessFactors
WHITE PAPER: This research brief examines the challenges facing HR, and details how to lay the technology foundation to support successful core HR service delivery.
Posted: 25 Feb 2014 | Published: 30 Jun 2013

SuccessFactors

A Brazilian company adopts IBM System z to handle rapid business growth
sponsored by IBM
WEBCAST: This on-demand video case study explains how Sicoob, Brazil's largest cooperative credit system, achieved high performance and scalability by investing in the right server platform, allowing the company to accommodate business growth.
Posted: 21 Feb 2014 | Premiered: May 29, 2013

IBM

Change the Way IT Delivers Value to the Business
sponsored by CA Technologies.
WEBCAST: In this comprehensive webcast, learn how you can measure, manage, and consistently deliver reliable services to your customers. Hear from a panel of six IT experts as they discuss how the increased focus on improving customer experience is impacting IT, as well as best practices and challenges to overcome in the transformation.
Posted: 14 Jan 2014 | Premiered: Jan 14, 2014

CA Technologies.

BSR Podcast: Obamacare, the Cloud's impact and more
sponsored by CA Technologies.
PODCAST: Today's businesses depend on IT to deliver competitive advantage and superior user experiences, and with business service reliability, you can do just that. But how do you leverage this concept to not only ensure application availability, but end-to-end service reliability? Tune in to this podcast and find out.
Posted: 09 Jan 2014 | Premiered: Nov 20, 2013

CA Technologies.

The Ways BSM has Improved Systems Management Initiatives
sponsored by Hewlett-Packard Limited
EGUIDE: This expert e-guide covers the benefits business service management can have on your organization and also looks at the role of big data in operational decision making.
Posted: 26 Dec 2013 | Published: 26 Dec 2013

Hewlett-Packard Limited

Case Study: Peet's Coffee & Tea Sets Direction for Growth with Outstanding Quality
sponsored by Junction Solutions
CASE STUDY: In this case study, discover how Peet's Coffee & Tea leveraged a unified business management technology to overcome the challenges of a legacy business management system.
Posted: 16 Sep 2013 | Published: 31 Dec 2010

Junction Solutions

ERP Software Selection Criteria for Midsized Businesses
sponsored by Sage Software
EGUIDE: In this E-Guide, you will gain practical advice and best practices for choosing an ERP system from Jim Shepherd, senior vice president of research for AMR Research.
Posted: 24 Jul 2013 | Published: 24 Jul 2013

Sage Software

CIO Insights: Fortifying ITIL and Change Management Strategies for Business Benefit
sponsored by FrontRange Solutions Inc.
EGUIDE: This expert e-guide provides tips and tactics to help you fortify your IT Infrastructure Library (ITIL) framework in order to achieve significant IT and business benefits. Also inside, count down four ways that you can improve your change management strategy.
Posted: 08 Jul 2013 | Published: 08 Jul 2013

FrontRange Solutions Inc.

CIO Tips for Seeing the ITIL Light
sponsored by FrontRange Solutions Inc.
EGUIDE: CIOs often struggle to understand how the IT Infrastructure Library (ITIL) framework can be beneficial to their organization. This expert e-guide will help make the business case for ITIL adoption, providing an overview of the monetary benefits of ITIL as well as tips for viewing ITIL technology in a friendlier light.
Posted: 08 Jul 2013 | Published: 08 Jul 2013

FrontRange Solutions Inc.
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