Business Service Management

WHITE PAPER: This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.

Posted: 13 Nov 2009 | Published: 13 Nov 2009

WEBCAST: In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.

Posted: 12 Nov 2009 | Premiered: 12 Nov 2009

WEBCAST: Join Brian Walker as he discusses emerging trends within B2B eCommerce for you to use in evolving your own B2B online experience.

Posted: 11 Nov 2009 | Premiered: 11 Nov 2009

ANALYST BRIEF: The SAP BusinessObjects Electronic Invoicing for Brazil (SAP BusinessObjects Nota Fiscal Eletronica) application helps companies that do business in Brazil meet digital invoice regulations. The application enables automated, certified, and secure communication with government systems at the state and federal level.

Posted: 05 Nov 2009 | Published: 05 Nov 2009

WHITE PAPER: To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.

Posted: 03 Nov 2009 | Published: 03 Nov 2009

ANALYST REPORT: Never has operational responsiveness, the pursuit of how continually and quickly to deliver maximum value to customers while deriving maximum profitability, been nearer the top of the business agenda. As this paper will demonstrate, harnessing business events, smart interpretation & fast response are definite objectives, and the need is immediate.

Posted: 26 Oct 2009 | Published: 26 Oct 2009

INFORMATION CENTER: Visit this information center and find out how smarter technology can result in gains in efficiency, business alignment and risk management strategies.

Posted: 05 Oct 2009 | Published: 05 Oct 2009

WHITE PAPER: By giving your people the tools and resources to work more effectively, you are giving your business the opportunity to operate more efficiently.

Posted: 05 Oct 2009 | Published: 05 Oct 2009

WHITE PAPER: IBM has developed a strategy for a dynamic infrastructure that will help organizations address higher service expectations, rising cost pressures and new risks and threats.

Posted: 02 Oct 2009 | Published: 02 Oct 2009

WEBCAST: Learn more about reducing costs through a more dynamic infrastructure.

Posted: 02 Oct 2009 | Premiered: 02 Oct 2009

WHITE PAPER: The purpose in this IBM Redpaper is to introduce you to the concepts used in the IBM BPM Enabled by SOA methodology. The IBM® Business Process Management (BPM) Enabled by SOA Method provides a structured process for developing an organization's cross-functional, customer-focused, end-to-end core business processes.

Posted: 29 Sep 2009 | Published: 29 Sep 2009

ANALYST BRIEF: This paper discusses the relevant criteria for evaluation of SaaS solutions targeting small-to-midsize businesses, and raises the key questions that should be asked.

Posted: 28 Sep 2009 | Published: 28 Sep 2009

VIRTUAL SEMINAR: Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.

Posted: 22 Sep 2009 | Published: 22 Sep 2009

EDITORIAL RESOURCE GUIDE: Businesses across the globe have adopted the concepts set forth in the IT Infrastructure Library (ITIL), a set of guidelines to help companies determine best practices to achieve quality service. This eGuide will answer the common questions that arise when considering implementation as well as introduce you to resources from Skillsoft on ITIL.

Posted: 15 Sep 2009 | Published: 15 Sep 2009

PRESENTATION TRANSCRIPT: Come learn best practices for getting started with enterprise mashups and lowering application costs in this information-packed presentation transcript.

Posted: 15 Sep 2009 | Published: 15 Sep 2009

WHITE PAPER: This white paper discusses the increased demand placed on financial services organizations to improve their straight-through processing (STP) levels across all business units.

Posted: 11 Sep 2009 | Published: 11 Sep 2009

WHITE PAPER: This paper gives tips on how CIOs and LOB executives can close the gap between them when it comes to an organization’s ability to most strategically utilize technology to optimally leverage the value and power of information for the success of the organization.

Posted: 11 Sep 2009 | Published: 11 Sep 2009

WHITE PAPER: Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider.

Posted: 11 Sep 2009 | Published: 11 Sep 2009

WHITE PAPER: There is no question that the successful implementation of Service-Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is this body of best practices that vendors, consultants, and customers have compiled.

Posted: 09 Sep 2009 | Published: 09 Sep 2009

WHITE PAPER: Successful execution of an SOA strategy, combined with the release of the business value contained in legacy systems, can bring five proven benefits to the enterprise. Functioning as both a software development environment and a delivery framework, SOA provides a mechanism for defining business services and operating models.

Posted: 09 Sep 2009 | Published: 09 Sep 2009

WHITE PAPER: The Sybase Analytic Appliance is revolutionizing the data warehouse appliance market by integrating the leading column-based analytic software with hardware from the industry's number one provider of UNIX systems. Read this paper for more.

Posted: 06 Aug 2009 | Published: 06 Aug 2009

WHITE PAPER: Download this white paper for an extensive summary of <i>The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance</i>, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.

Posted: 20 Jul 2009 | Published: 20 Jul 2009

WHITE PAPER: In a challenging economy, the price paid for bad decisions can be dire. Even average decisions can cost your organization dearly. See how information sweet spots and performance management can help you not only weather the storm, but be better prepared to steer your way with greater agility into the upturn.

Posted: 20 Jul 2009 | Published: 20 Jul 2009

WHITE PAPER: Today, the latest BI solutions put the power of advanced business intelligence into the hands of more people throughout the organization - improving the speed and accuracy of decision-making from top to bottom. Knowing your business, market, customers, and competition is critical for any organization. Read this for more...

Posted: 20 Jul 2009 | Published: 20 Jul 2009

WHITE PAPER: This white paper describes in depth the advantages of mail automation in a business world that still relies on paper-based transmissions such as faxing and mail distribution.

Posted: 17 Jul 2009 | Published: 17 Jul 2009