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Business Service Management

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ALSO CALLED: BSM
DEFINITION: A strategy and an approach for linking key IT components to the goals of the business. It enables you to understand and predict how technology impacts the business and how business impacts the IT infrastructure.
Business Service Management Reports
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Free Trial: HEAT Service Management
sponsored by FrontRange Solutions Inc.
TRIAL SOFTWARE: HEAT Service Management allows organization to start quickly with SaaS and then migrate to on-premises, cloud or hybrid solutions to align with changing business needs. Access this free trial to test HEAT Service Management's flexible, scalable, and powerful features.
Posted: 17 Apr 2015 | Premiered: 17 Apr 2015

FrontRange Solutions Inc.

2015 Managed Services Pricing Guide
sponsored by N-able Technologies
WHITE PAPER: This brief, clear white paper gives an overview of tips for pricing, sales growth and more
Posted: 19 Mar 2015 | Published: 01 Jan 2015

N-able Technologies

Unify and Simplify: A Practical and Proven Approach to Cutting Data Center Costs and Complexity
sponsored by CA Technologies.
WHITE PAPER: In this white paper, learn how Data Center Infrastructure Management systems (DCIM) bridge the operational gap of data centers by providing organizations with access to centralized information and processes.
Posted: 10 Mar 2015 | Published: 10 Mar 2015

CA Technologies.

Manage, Deliver and Secure APIs With a Next-Generation Platform
sponsored by Axway
WHITE PAPER: Find out how application architecture is evolving in order to handle the rapid delivery of business services via APIs.
Posted: 25 Feb 2015 | Published: 31 Dec 2013

Axway

Merge Business Processes and Business Rules
sponsored by Progress
WHITE PAPER: Health & Human Services agencies are looking for ways to replace legacy systems and reengineer and automate current legacy and paper-based Enrollment and Eligibility management systems.They are doing this in order to support the mission of guiding citizens and providers to what they need, when they need it.
Posted: 30 Jan 2015 | Published: 31 May 2014

Progress

Driving Business with Continuous Operational Intelligence
sponsored by ExtraHop
WHITE PAPER: In this white paper, discover the true meaning of operational intelligence, including what it is, which data types/sets can be used as a basis for it, and how to use it.
Posted: 02 Dec 2014 | Published: 02 Dec 2014

ExtraHop

Customer Video: Yahoo!
sponsored by Workday
VIDEO: This video details the solution Yahoo! HR chose in order to replace their legacy system, speed up data analytics and become a strategic business partner.
Posted: 14 Oct 2014 | Premiered: 04 Apr 2012

Workday

6 Strategies for Gaining Cost-Effective Efficiency with Private Clouds
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This guide outlines six strategies for gaining cost-effective efficiency while utlizing private clouds. These may be helpful for other organizations that are transitioning to a private cloud. Read on to understand how these strategies can help a company to improve their service delivery while changing to a private cloud.
Posted: 02 Oct 2014 | Published: 31 Dec 2011

Dell, Inc. and Intel®

Building a Stronger Business with Sales Performance Management
sponsored by IBM
WHITE PAPER: Explore this resource to discover a solution that helps you align selling resources with your business priorities, and automates the calculation, reporting, and analysis of key sales operations processes. Read on now to find out more, and discover how you can leverage such a solution to take your business to the next level.
Posted: 30 Jul 2014 | Published: 30 Jul 2014

IBM

Supporting Workforce Mobility: Best Practices in Enterprise Mobility Management
sponsored by FrontRange Solutions Inc.
WHITE PAPER: In this white paper, explore several best practises that should be implemented to support workforce mobility.
Posted: 24 Jul 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

Customer Video: Yahoo!
sponsored by Workday
VIDEO: This video details the solution Yahoo! HR chose in order to replace their legacy system, speed up data analytics and become a strategic business partner.
Posted: 27 Mar 2014 | Premiered: 04 Apr 2012

Workday

Customer Video: Chiquita CIO
sponsored by Workday
VIDEO: This video covers the solution Chiquita went with to solve some of their business problems and get relevant data on the value of every worker in the company.
Posted: 27 Mar 2014 | Premiered: 09 Oct 2013

Workday

Special Report on Adobe
sponsored by ComputerWeekly.com
IT BRIEFING: This special 7-page report from Computer Weekly, updated for 2014, analyses the challenges facing Adobe, its financial performance, the services and products it offers, its place in the IT market and its future strategy.
Posted: 24 Feb 2014 | Published: 24 Feb 2014

ComputerWeekly.com

HP Digital Customer Experience Solution Brief
sponsored by Hewlett-Packard Limited
WHITE PAPER: This brief resource reveals how you can meet customers' rising digital expectations with the right mix of digital capabilities and business services. Learn how to deliver personalized, seamless customer experiences by reading on now.
Posted: 19 Dec 2013 | Published: 30 Sep 2013

Hewlett-Packard Limited

Health and Beauty Company Manages 2,000 Transactions per Minute
sponsored by Delego
CASE STUDY: Access this case study to find out how this $3 billion a year company found a platform that helps securely manage large volumes of transactions without hesitation.
Posted: 02 Dec 2014 | Published: 02 Dec 2014

Delego

Eyewear Company Settles 250,000 Transactions Annually With Payment Integration Suite
sponsored by Delego
CASE STUDY: One of the world's fastest growing manufacturers of fashion eyewear needed a scalable system to process over 250,000 transactions each year. Read this case study to discover how this eyewear company was able to anticipate a 50% increase in revenue while reducing risk of a credit card data breach.
Posted: 02 Dec 2014 | Published: 02 Dec 2014

Delego

TEB Ensures Real-Time Visibility of Banking Processes
sponsored by Hewlett-Packard Company
CASE STUDY: "We wanted to monitor the IT infrastructure through the eyes of the business, not the IT department," said Oguz Bayrakdar, IT project manager for TEB, a large Turkish bank. In this case study, discover how TSB implemented business service management (BSM) and application performance management (APM) software to achieve that goal.
Posted: 04 Jun 2014 | Published: 30 Apr 2013

Hewlett-Packard Company

Magic Quadrant for Worldwide Managed Print Services
sponsored by Insight and HP
RESOURCE: This resource hashes out the strengths and cautions of 10 different managed print services (MPS) providers, separating the leaders from the niche players and everyone in between.
Posted: 21 May 2014 | Published: 21 Oct 2013

Insight and HP

Reduce Cost and Increase IT Efficiencies
sponsored by AdvizeX Technologies
WHITE PAPER: In this informative white paper, learn why automated management of the virtual data center -- backed by business service automation (BSA) tools -- can help you reduce IT complexity, risk, and cost. Discover a variety of tools that will automate and simplify management processes.
Posted: 07 Mar 2014 | Published: 07 Mar 2014

AdvizeX Technologies

Core HR: The Foundation for Business Alignment
sponsored by SuccessFactors
WHITE PAPER: This research brief examines the challenges facing HR, and details how to lay the technology foundation to support successful core HR service delivery.
Posted: 25 Feb 2014 | Published: 30 Jun 2013

SuccessFactors

A Brazilian company adopts IBM System z to handle rapid business growth
sponsored by IBM
WEBCAST: This on-demand video case study explains how Sicoob, Brazil's largest cooperative credit system, achieved high performance and scalability by investing in the right server platform, allowing the company to accommodate business growth.
Posted: 21 Feb 2014 | Premiered: May 29, 2013

IBM

Achieve Effective BPM with Cloud Provisioning
sponsored by OpenText
WHITE PAPER: In this white paper, learn about a cloud provisioning technology with a workflow-enabled framework, allowing you to create, provision, and orchestrate virtual "bundles" of on-premise and cloud capabilities that make up a new product, service, or application.
Posted: 14 Feb 2014 | Published: 31 Dec 2013

OpenText

Change the Way IT Delivers Value to the Business
sponsored by CA Technologies.
WEBCAST: In this comprehensive webcast, learn how you can measure, manage, and consistently deliver reliable services to your customers. Hear from a panel of six IT experts as they discuss how the increased focus on improving customer experience is impacting IT, as well as best practices and challenges to overcome in the transformation.
Posted: 14 Jan 2014 | Premiered: Jan 14, 2014

CA Technologies.

BSR Podcast: Obamacare, the Cloud's impact and more
sponsored by CA Technologies.
PODCAST: Today's businesses depend on IT to deliver competitive advantage and superior user experiences, and with business service reliability, you can do just that. But how do you leverage this concept to not only ensure application availability, but end-to-end service reliability? Tune in to this podcast and find out.
Posted: 09 Jan 2014 | Premiered: Nov 20, 2013

CA Technologies.

The Ways BSM has Improved Systems Management Initiatives
sponsored by Hewlett-Packard Limited
EGUIDE: This expert e-guide covers the benefits business service management can have on your organization and also looks at the role of big data in operational decision making.
Posted: 26 Dec 2013 | Published: 26 Dec 2013

Hewlett-Packard Limited
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