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The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk
Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Their reasons for moving to SaaS from traditional software include greater efficiency, scalability, and reliability/availability; minimal startup costs; a low-cost monthly subscription; and automatic updates.
As the business environments they are supporting become more complex and dynamic, IT teams will need ever-simpler solutions for doing things better, faster, and more efficiently. SaaS and the cloud can meet these needs for the IT help desk in many businesses, just as has been done so effectively for customer relationship management (CRM), the IT infrastructure, human resources, and other functions.