ALSO CALLED: Helpdesk and Service Desk Management DEFINITION: This function supports end users in desktop productivity and enterprise applications. This activity is typically internal to an organization.
WHITE PAPER: Posted: 23 Apr 2008 | Published: 01 Jan 2007
SUMMARY:
This report examines a platform solution for helping your organization to better its problem management processes, reduce operational costs, improve end-user experiences, and meet business goals.
WHITE PAPER: Posted: 08 Oct 2007 | Published: 01 Oct 2007
SUMMARY:
The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...
WHITE PAPER: Posted: 20 Sep 2007 | Published: 01 Jan 2007
SUMMARY:
This Enterprise Management Associates (EMA) white paper compares the KBOX family of appliances from KACE with leading competitors Altiris, LANDesk, and Microsoft, explaining key best practices in lifecycle management.
WHITE PAPER: Posted: 18 Sep 2007 | Published: 01 Aug 2007
SUMMARY:
This white paper explores how to implement effective end-user transaction monitoring and management to attain greater visibility into the user experience.
WHITE PAPER: Posted: 06 Dec 2006 | Published: 01 Jul 2008
SUMMARY:
Desktop support systems can increase desktop availability and performance and provide the end-to-end stability needed to maintain business processes. Read this paper to learn how to reduce desktop management costs and gain control of your desktops.
WHITE PAPER: Posted: 31 May 2006 | Published: 01 Feb 2006
SUMMARY:
Increased compliance needs, rise in security threats and the growing number of desktops and remote workers within organizations make it crucial to provide solid desktop management. Read this white paper for more on achieving efficient desktop management.
WHITE PAPER: Posted: 19 May 2006 | Published: 01 May 2006
SUMMARY:
There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...
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