sponsored by BMC Software, Inc.
Posted:  18 Jun 2009
Published:  15 Jun 2009
Format:  PDF
Length:  4  Page(s)
Type:  White Paper
Language:  English

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. For your IT organization, which supports internal customers, quality service drives up employee productivity by ensuring that problems are resolved, questions are answered, and requests are filled promptly. Having a solid service desk, where agents can quickly prioritize issues based on business impact, also helps you prevent or minimize outages of business critical services and the associated lost revenues.

Customer Satisfaction | Customer Service Best Practices | Customer Support Software | Help Desk Management | Help Desk Management Services | Help Desk Software | IT Best Practices | Service Level Management

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