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Help Desk Management

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ALSO CALLED: Helpdesk, Service Desk Management
DEFINITION: This function supports end users in desktop productivity and enterprise applications. This activity is typically internal to an organization.
Help Desk Management Multimedia (View All Report Types)
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Delivering Identity Management Results in 30 Days
sponsored by Oracle Corporation
PODCAST: Learn how organizations like yours are leveraging identity management solutions and designing implementations to accelerate their time to value and achieve their security, compliance and IT cost savings goals today.
Posted: 29 Sep 2009 | Premiered: 29 Sep 2009


Virtual Desktop Management: Reducing Infrastructure Costs
sponsored by HP, Vmware and AMD
WEBCAST: This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent.
Posted: 17 Sep 2009 | Premiered: 17 Sep 2009


Numara Track It! - Change Management Webinar
sponsored by Numara Software
WEBCAST: The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
Posted: 08 Jun 2009 | Premiered: 08 Jun 2009


Numara Software Webinar - Track It!
sponsored by Numara Software
WEBCAST: Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.
Posted: 08 Jun 2009 | Premiered: 08 Jun 2009


Numara® FootPrints Change Management: Solutions for Automating and Managing Change
sponsored by Numara Software
WEBCAST: View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
Posted: 28 Mar 2008 | Premiered: 28 Mar 2008

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