Help Desk Management Multimedia

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May 18, 2013

IT Management > Systems Operations > Systems Management >
Help Desk Management
ALSO CALLED: Helpdesk, Service Desk Management DEFINITION: This function supports end users in desktop productivity and enterprise applications. This activity is typically internal to an organization.
Help Desk Management Multimedia (View All Report Types)
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Tip #10 Be Ready with Answers Before Users Call sponsored by ORSYP WEBCAST: Access this exclusive webcast to learn how you can take advantage of embedded event escalation so that when your users encounter a problem, they can submit a ticket detailing exactly what is wrong, providing the information IT needs to quickly fix it. Posted: 22 Mar 2013 \| Premiered: Mar 22, 2013 TOPICS: Application Monitoring \| Application Performance Management \| Applications Management \| Data Center Infrastructure Efficiency \| Data Center Management \| Help Desk Management

What is Intel Core vPro Technology sponsored by Intel VIDEO: This short video examines a hardware-assisted approach to PC management. Find out more about this technique and how it can help you properly manage your desktop environment, regardless of system states. Posted: 15 Jun 2012 \| Premiered: 15 Jun 2012 TOPICS: Desktop Computer Support \| Desktop Management \| Hardware \| Help Desk Management \| Help Desk Management Services \| Help Desks \| Systems Management

Simplified Solutions to Common IT Scenarios sponsored by SmartDeploy WEBCAST: Discover how you can simplify common IT scenarios such as provisioning hardware for new employees or accelerating break-fix processes with a computer imaging solution. Posted: 29 Mar 2012 \| Premiered: Mar 28, 2012 TOPICS: Change Management \| Desktop Applications Management \| Desktop Computer Support \| Desktop Management \| Help Desk Management \| Troubleshooting

Deployment Tool Analysis: Ghost, MDT, Snap Deploy, and SmartDeploy sponsored by SmartDeploy WEBCAST: Compare the following tools from Ghost, MDT, Snap Deploy and SmartDeploy that help businesses accelerate PC deployment and ease desktop support challenges. Find out how each performs in terms of simplifying and accelerating deployment of new computers, and gain an overview of the pros and cons of each solution. Posted: 29 Mar 2012 \| Premiered: Mar 28, 2012 TOPICS: Change Management \| Desktop Applications Management \| Desktop Computer Support \| Desktop Management \| Help Desk Management \| Vendor Selection

Numara Software Webinar - Track It! sponsored by Numara Software WEBCAST: Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices. Posted: 08 Jun 2009 \| Premiered: Jun 8, 2009 TOPICS: Compliance (Systems Operations) \| Cost Benefit Analysis \| Desktop Management \| Help Desk Management \| Help Desk Management Services \| Help Desks \| IT Asset Management Software \| IT Best Practices \| IT Service Management

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