Contact Management

WHITE PAPER: Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.

Posted: 04 Feb 2008 | Published: 04 Feb 2008

WHITE PAPER: This paper illustrates the ability to reduce the data growth challenge seen with EMC’s Oracle Applications CRM implementation via a Proof of Concept (POC) sponsored by the EMC IT organization.

Posted: 20 Nov 2009 | Published: 20 Nov 2009

WHITE PAPER: Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!

Posted: 20 Oct 2009 | Published: 20 Oct 2009

WHITE PAPER: Every organization faces its own unique challenges in getting the job done. But at the end of the day, it all comes down to increasing revenue while decreasing expenses. See how Business Objects reporting solutions allow you to do just that.

Posted: 17 Jun 2009 | Published: 17 Jun 2009

WHITE PAPER: In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.

Posted: 20 Oct 2009 | Published: 20 Oct 2009

WHITE PAPER: This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade.

Posted: 25 Nov 2009 | Published: 25 Nov 2009

WHITE PAPER: This new white paper examines Webinar effectiveness at driving lead generation and outlines 9 best practices for using Webinars in a cohesive lead-generation campaign.

Posted: 21 Aug 2009 | Published: 21 Aug 2009

WHITE PAPER: Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..

Posted: 21 Apr 2009 | Published: 21 Apr 2009

WHITE PAPER: The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.

Posted: 04 Sep 2009 | Published: 04 Sep 2009

WHITE PAPER: MarketingProfs recently conducted an in-depth study on perceptions, behaviors and lead generation performance. Download the MarketingProfs Report to read the study's full findings and to learn how you can effectively calculate and leverage lead generation ROI within your own organization.

Posted: 21 Aug 2009 | Published: 21 Aug 2009

WHITE PAPER: Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.

Posted: 27 Apr 2009 | Published: 27 Apr 2009

WHITE PAPER: Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments.

Posted: 12 Oct 2009 | Published: 12 Oct 2009

WHITE PAPER: This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.

Posted: 11 Nov 2009 | Published: 11 Nov 2009

WHITE PAPER: This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.

Posted: 15 Sep 2009 | Published: 15 Sep 2009

WHITE PAPER: Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.

Posted: 26 Sep 2007 | Published: 26 Sep 2007

WHITE PAPER: According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.

Posted: 02 Oct 2009 | Published: 02 Oct 2009

WHITE PAPER: This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster.

Posted: 20 Feb 2009 | Published: 20 Feb 2009

WHITE PAPER: A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.

Posted: 16 Sep 2009 | Published: 16 Sep 2009

WHITE PAPER: Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.

Posted: 10 Jun 2009 | Published: 10 Jun 2009

WHITE PAPER: As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.

Posted: 14 Sep 2009 | Published: 14 Sep 2009

WHITE PAPER: This paper explores core principles companies can use to help them select a CRM system.

Posted: 20 Feb 2009 | Published: 20 Feb 2009

WHITE PAPER: This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.

Posted: 11 Nov 2009 | Published: 11 Nov 2009

WHITE PAPER: How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them.

Posted: 23 Jul 2009 | Published: 23 Jul 2009

WHITE PAPER: This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.

Posted: 20 Feb 2009 | Published: 20 Feb 2009

WHITE PAPER: This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences.

Posted: 30 Nov 2009 | Published: 30 Nov 2009