Contact Management White Papers

WHITE PAPER: Access this whitepaper to discover the 3 main funnel points for a successful sales strategy. Read on to find out how to calculate your campaign for success, and how to measure your call center metrics appropriately.

Posted: 01 Dec 2014 | Published: 01 Dec 2014

WHITE PAPER: Building a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base.

Posted: 26 Jun 2014 | Published: 26 Jun 2014

WHITE PAPER: Monitoring and collecting Web data at high volumes and frequencies can be a complex challenge. Take a look at this white paper to learn about why you should use built-in management support to conquer this obstacle.

Posted: 26 Nov 2013 | Published: 26 Nov 2013

WHITE PAPER: This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions.

Posted: 11 Nov 2013 | Published: 11 Nov 2013

WHITE PAPER: These top case studies highlight three UK insurance providers and their networking challenges with enhancing customer experience and increasing customer loyalty through better communication and end-user engagement, and how they found a solution that streamlined contact management and more.

Posted: 02 Oct 2013 | Published: 02 Oct 2013

WHITE PAPER: This resource highlights the consequences rapid content growth is having on SharePoint storage and performance and highlights two strategies organizations can implement to overcome these challenges, including remote BLOB storage (RBS). Read on to gain practical methods that will help you dramatically reduce your SharePoint costs.

Posted: 28 Jun 2013 | Published: 28 Jun 2013

WHITE PAPER: In this whitepaper, discover how using unified communications (UC) in your contact center can help you increase effective communications between employees and clients, which will improve your customer satisfaction, retention, and loyalty rates.

Posted: 08 Jun 2012 | Published: 30 Jun 2010

WHITE PAPER: Learn how to help your organization position themselves for success with electronic forms and process automation.

Posted: 04 Oct 2011 | Published: 04 Oct 2011

WHITE PAPER: This paper explores the strategies needed to capture and transform all incoming documents, including mailroom paper, fazes, electronic forms, and electronic data interchange (EDI).

Posted: 27 Sep 2011 | Published: 27 Sep 2011

WHITE PAPER: This white paper outlines five things you need to know before developing an email management solution. It also seeks to dispel myths about SharePoint and Exchange.

Posted: 18 May 2011 | Published: 18 May 2011

WHITE PAPER: The Total Data Quality Integration Toolkit is an affordable, full-featured enterprise data integration platform and rich development environment for creating and managing data assets that can be leveraged specifically for MDM applications. TDQ-IT leverages SSIS to provide a flexible, effective solution for data quality and MDM initiatives.

Posted: 20 Apr 2010 | Published: 20 Apr 2010

WHITE PAPER: Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database.

Posted: 20 Apr 2010 | Published: 20 Apr 2010

WHITE PAPER: This white paper discusses the advantages and benefits of implementing a distributed scanning and capture solution. Learn how to improve document management and better meet compliance requirements.

Posted: 10 Sep 2007 | Published: 01 Jan 2006