All resources sponsored by:

Interactive Intelligence, Inc.

15 Matches
Embracing Digital Technology to Deliver Better Business Outcomes
sponsored by Interactive Intelligence, Inc.
WHITE PAPER:This report invites you to build a business case for your organization's transformation to a digitized customer experience. Uncover methodologies that will initiate a personalized approach to your audience's journey.
Posted: 27 Aug 2015 | Published: 27 Aug 2015
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The Best Cloud Architecture for Your Contact Center
sponsored by Interactive Intelligence, Inc.
WHITE PAPER:This resource will help your organization to better understand the options available to you as you enhance or replace your existing contact center capabilities. Read on to explore the pros and cons of each type of cloud architecture; their impact on customer engagement; and more.
Posted: 25 Aug 2015 | Published: 31 Dec 2014
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Infographic: The Best Cloud Architecture for your Contact Center
sponsored by Interactive Intelligence, Inc.
RESOURCE:Which cloud architecture best fits your contact center's unique needs? This helpful resource will tell you the three questions you should ask about each of the four options—private, public, distributed, or hybrid—in order to make the right decision.
Posted: 25 Aug 2015 | Published: 31 Dec 2014
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The Customer Experience: the Journey from Good to Great
sponsored by Interactive Intelligence, Inc.
WHITE PAPER:In this paper we pose and respond to a series of questions to guide you through the journey of providing a better customer experience.
Posted: 17 Aug 2015 | Published: 17 Aug 2015
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The Gap Between what Customers Want & What Businesses are Doing
sponsored by Interactive Intelligence, Inc.
WHITE PAPER:There is a gap between what customers want and what businesses are doing. Continue on to access this infographic and learn about several common misconceptions and how businesses can learn to more accurately address customer concerns.
Posted: 17 Aug 2015 | Published: 17 Aug 2015
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Evaluate the Contact Center Cloud like a Pro
sponsored by Interactive Intelligence, Inc.
WHITE PAPER:This white paper discusses the benefits of putting your contact center in the cloud and helps you evaluate the best way of doing so.
Posted: 28 Jul 2015 | Published: 31 Dec 2014
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A New Definition of Workforce Management
sponsored by Interactive Intelligence, Inc.
WHITE PAPER:The following white paper provides readers with a practical guide on how to improve your strategic workforce planning. Access now and learn how to utilize data capture and storage to promote a more effective WFM approach, how to properly address forecasting, staff planning, and more.
Posted: 27 Jul 2015 | Published: 27 Jul 2015
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A Customer Engagement Strategy for Today's Multi-Channel Marketplace
sponsored by Interactive Intelligence, Inc.
WHITE PAPER:This resource explains why putting your customers at the heart of your contact center operations is essential in today's multi-channel marketplace. Read on to learn 5 values by which contact centers can begin to deliver next-generation engagement and drive tangible value for the business as a whole.
Posted: 24 Jul 2015 | Published: 24 Jul 2015
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How the Cloud Impacts Risk and TCO
sponsored by Interactive Intelligence, Inc.
WHITE PAPER:The following white paper examines the peculiar instance of calculating the TCO for cloud. Access now and learn why cloud is so difficult to determine the TCO for, and most importantly, discover how to do so.
Posted: 24 Jul 2015 | Published: 24 Jul 2015
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What the Mobile Customer Service Experience Should be
sponsored by Interactive Intelligence, Inc.
WHITE PAPER:In this white paper you will discover the key to excelling in customer service, with particular attention paid to reaching customers through mobile devices. Read now to devise your own mobile customer service strategy and uncover how to design an app that will add value to any customer relationship.
Posted: 24 Jul 2015 | Published: 24 Jul 2015
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How Omnichannel is Delivering on the Promise of Multichannel
sponsored by Interactive Intelligence, Inc.
WHITE PAPER:This report describes the handful of benefits an omnichannel approach provides in the call center versus that of multichannel. Access now to break down the definition of omnichannel as it is applied across various elements of contact center operation.
Posted: 23 Jul 2015 | Published: 15 Apr 2015
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Customer Experience Design: Optimising Systems for More Effective Customer Experience
sponsored by Interactive Intelligence, Inc.
WHITE PAPER:This research clearly identifies several opportunities for improvement in areas where the actual service experience for insurance customers is misaligned with their expectations. Access this white paper now to learn how you can make adjustments to cater to customer's actual experiences rather than perceived performance.
Posted: 23 Jul 2015 | Published: 31 Dec 2014
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Workforce Optimization and the Stellar Customer Experience
sponsored by Interactive Intelligence, Inc.
WHITE PAPER:Studies show that 57% of your peers can relate improved customer experience to revenue/profit growth. This white paper is designed to help you understand what your customers expect from their experience, so read on and discover how leveraging workforce optimization tools can help deliver a positively memorable event for your audience.
Posted: 22 Jul 2015 | Published: 15 Apr 2015
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Mobile Devices: Changing the Way You'll Service Your Customers
sponsored by Interactive Intelligence, Inc.
PRESENTATION TRANSCRIPT:Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users.
Posted: 15 Aug 2012 | Published: 15 Aug 2012
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Benefits of Cloud-Based Communications
sponsored by Interactive Intelligence, Inc.
PRESENTATION TRANSCRIPT:This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.
Posted: 10 May 2012 | Published: 24 Apr 2012
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