sponsored by ShoreTel
Posted:  08 Jun 2012
Published:  30 Jun 2010
Format:  PDF
Length:  12  Page(s)
Type:  White Paper
Language:  English

Although unified communications (UC) brings many benefits to your employees, it is vital to consider another group that greatly affects your business: Your customers. It is important to note that while internal communications are vastly important, your external communications to your customers and clients must be considered equally as important.

Uncover how integrating UC into your contact centers can greatly increase the effectiveness of communication between your business and your clients. Also discover the impact that ineffective communications will have on your organization and why certain UC tools can help you solve this issue, better your communications, and ultimately increase customer satisfaction.

Collaboration | Contact Center Management | Contact Center Software | Contact Centers | Contact Management | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Instant Messaging | Teleconferences | Unified Messaging | Unified Messaging Systems | Videoconferences

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