Contact Center Workforce Management Multimedia

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Jun 20, 2013

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Contact Center Workforce Management
ALSO CALLED: WFM, Job Scheduling DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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Applications Management Service sponsored by Hewlett-Packard Limited VIDEO: With the most optimal cost and value in managing applications, HP can help you run your IT like a business and get the most return on your investments. Access this video to find out more of the benefits that HP can provide your IT organization today. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Management \| Data Centers \| IT Asset Management \| IT Asset Management Software \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Applications Rationalization: Take Control of your Applications with HP sponsored by Hewlett-Packard Limited VIDEO: One of IT's biggest struggles today is trying to map resource utilization amidst a complex, sprawling portfolio of disjointed, often redundant applications. View this brief video to discover strategies that can help you take control of your applications, so you can respond faster to threats and opportunities, simplify your IT, and reduce costs. Posted: 22 Jan 2013 \| Premiered: 22 Jan 2013 TOPICS: Application Infrastructure \| Application Performance Management \| Application Portfolio Management \| Applications Management \| Applications Management Software \| IT Governance \| IT Infrastructure \| IT Management

Applications Rationalization: Take Control of your Applications with HP sponsored by Hewlett-Packard Company VIDEO: One of IT's biggest struggles today is trying to map resource utilization amidst a complex, sprawling portfolio of disjointed, often redundant applications. View this brief video to discover strategies that can help you take control of your applications, so you can respond faster to threats and opportunities, simplify your IT, and reduce costs. Posted: 01 Apr 2013 \| Premiered: 01 Apr 2013 TOPICS: Application Infrastructure \| Application Performance Management \| Application Portfolio Management \| Applications Management \| Applications Management Software \| IT Governance \| IT Infrastructure \| IT Management

Applications Transformation and Modernization sponsored by Hewlett-Packard Limited WEBCAST: Access this webcast to gain insight into the challenges CIOs and other IT leaders are facing around transforming and modernizing their applications. Posted: 02 Jul 2012 \| Premiered: Jun 1, 2012 TOPICS: Application Deployment \| Application Integration \| Application Monitoring \| Applications Management \| Business IT Alignment \| Business Process Management \| IT Management

Changing Role of the CIO sponsored by Hewlett-Packard Limited WEBCAST: Watch this brief webcast and gain insight into how the role of the CIO has evolved in the face of business relevancy. Learn the top challenges CIOs face, how to balance managing legacy IT operations with the new expectations of driving business change, and much more. Posted: 03 Jul 2012 \| Premiered: Jul 1, 2012 TOPICS: Business IT Alignment \| CIOs \| IT Departments \| IT Management \| IT Managers \| Training

Changing the Role of the CIO sponsored by Hewlett-Packard Company WEBCAST: Watch this brief webcast and gain insight into how the role of the CIO has evolved in the face of business relevancy. Learn the top challenges CIOs face, how to balance managing legacy IT operations with the new expectations of driving business change, and much more. Posted: 01 Apr 2013 \| Premiered: Apr 1, 2013 TOPICS: Business IT Alignment \| CIOs \| IT Departments \| IT Management \| Training

Customers Choose Oracle for Extreme Data Center Performance sponsored by Oracle Corporation UK Ltd VIDEOCAST: In this brief video, five real-world IT professionals explain why their organizations use Oracle SPARC SuperCluster T4 and Oracle Solaris platform. Watch now to see if your business can achieve the same benefits as your peers. Posted: 13 Dec 2012 \| Premiered: Dec 13, 2012 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| Oracle (Product) \| Server Hardware \| Server Management \| Systems Management

Data Center Modernization sponsored by Hewlett-Packard Limited VIDEO: Access this short, but informative, video to learn how modernizing your data center will help you increase savings on top of improved efficiency. Posted: 19 Nov 2012 \| Premiered: 19 Nov 2012 TOPICS: Data Center Consolidation \| Data Center Construction \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Management

Data Center Services from HP Enterprise Services sponsored by Hewlett-Packard Limited VIDEO: HP offers solutions that scale services to meet your business needs. Access this video to find out how HP can help you and your data center increase flexibility and lower operating costs today. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services

3 Tips for Planning Data Center Transformation sponsored by HP VIDEO: To embrace the new instant-on, mobile, interconnected business world, IT organizations need to transform their infrastructure and data centers to support agility. This video series features 10 expert tips for planning your IT transformation. Check out this brief video for tips 7-5. Posted: 12 Oct 2011 \| Premiered: 11 Oct 2011 TOPICS: Application Infrastructure \| Data Center Infrastructure Efficiency \| Data Center Management \| Infrastructure Management \| Infrastructure Services \| IT Infrastructure \| IT Management

8 Common Mistakes of Windows 7 Migration sponsored by Dell, Inc. WEBCAST: Join this interactive webcast to learn more about:• Common mistakes that people make during the OS migration project • How Dell overcame mistakes we made during our migration • How Dell helped other companies overcome common mistakes • Goodness that came out of the migration program Posted: 15 Apr 2011 \| Premiered: Apr 27, 2011, 12:00 EDT (16:00 GMT) TOPICS: Architectures \| Best Practices \| Cost Benefit Analysis \| Desktop Management \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Systems \| Operating Systems \| Windows 7

Active Administrator™, Version 5.6.1 sponsored by ScriptLogic Corporation TRIAL SOFTWARE: Active Administrator™ is a comprehensive and proactive Active Directory management solution. Active Administrator provides four powerful integrated AD management features within one console, including centralized event auditing and reporting, back-up and recovery, Group Policy offline editing and rollback, and simplified delegation of AD rights. Posted: 01 Jan 2011 \| Premiered: 29 Dec 2010 TOPICS: Active Directory \| Audit Trails \| Backup Software \| Disaster Recovery \| IT Management \| Network Management Software \| Network Security \| Reporting Software \| Windows 2000

Application Release Automation: An Introduction sponsored by UC4 Software, Inc VIDEO: Application release can be very complex and challenging due the manual efforts involved. Automating this process can free up IT staff, cut costs, and accelerate release cycles. This brief video introduces application release automation, a new technology that takes care of the whole package, including planning, deploying, monitoring and more. Posted: 02 Apr 2012 \| Premiered: 31 Jan 2012 TOPICS: Application Deployment \| Application Development \| Application Life-Cycle Management \| Application Security \| Applications Management \| IT Management \| IT Service Management

AppSense DataNow sponsored by AppSense VIDEOCAST: Learn how your organization can provide instant access to work documents from mobile devices. This videocast presents a solution that extends your IT infrastructure out into the mobile world in minutes. Posted: 19 Jun 2012 \| Premiered: Jun 19, 2012 TOPICS: Data Centers \| Data Management \| Data Security \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers \| Security \| Security Best Practices \| Systems Management

Automating Resource Monitoring with Robot/CONSOLE sponsored by Help/Systems WEBCAST: Using Robot/CONSOLE, we’ll show you how you can streamline your run book, eliminate manual tasks, and make your operations team more responsive to your critical business processes. Watch this FREE 30-minute Webcast and learn how Robot/CONSOLE can solve the headaches of resource monitoring. Posted: 28 Apr 2010 \| Premiered: Apr 28, 2010 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| OS/400 \| Quality Control \| SLA \| Systems Management \| Systems Management Services \| Systems Management Software \| Systems Operations

BMC Cloud Lifecycle Management sponsored by BMC-Accenture WEBCAST: Most cloud platforms are pretty good at one thing, but still try to do everything else. Access this exclusive resource to learn about an integrated, enterprise-class cloud environment that lets you deliver configurable cloud services from a service catalog and self-service portal, get more efficient administrative control, and much more! Posted: 31 Aug 2011 \| Premiered: Aug 31, 2011 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage Services \| Data Center Management \| ITIL \| Systems Management \| Systems Management Services

Build the Intelligent, Integrated Enterprise sponsored by Red Hat WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions. Posted: 20 Apr 2012 \| Premiered: Apr 20, 2012 TOPICS: Business Environment \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| Service Level Management \| SOA

Business Process Management and Enterprise Architecture for Better Business Outcomes sponsored by IBM WEBCAST: This webcast explores how WebSphere and IBM Rational work together to help businesses achieve strategic objectives with reduced risk and cost and also for translating business vision and strategy into architectural change. Posted: 16 Jun 2010 \| Premiered: Jun 24, 2010, 12:00 EDT (16:00 GMT) TOPICS: Business IT Alignment \| Business Management \| Business Process Automation \| Business Process Management \| Enterprise Architectures \| IT Management \| Strategic Planning

CA Clarity Project and Portfolio Management sponsored by CA Technologies. PRODUCT DEMO: Watch this in-depth product demo to learn how CA Clarity works. This project and portfolio management solution enables users to view all projects, programs, services, assets, and applications in a collection of portfolios. Posted: 31 Mar 2010 \| Premiered: 30 Mar 2010 TOPICS: Business IT Alignment \| IT Governance \| IT Management \| Project Management \| Project Management Software \| Project Portfolio Management

CA eHealth Performance Manager Demo sponsored by CA Technologies. PRODUCT DEMO: Download this demo to learn how you can proactively monitor performance of data and voice networks, physical and virtual systems, environmentals, databases and client/server applications across IT, all from one interface, before your business is negatively impacted. Posted: 23 Nov 2009 \| Premiered: 23 Oct 2009 TOPICS: Dashboards \| Database Management \| Enterprise Resource Management \| Enterprise Systems \| IT Infrastructure \| IT Management \| IT Service Management \| Performance Testing

Centrify Express 2010.1 sponsored by Centrify Corporation SOFTWARE DOWNLOAD: Centrify Express is the #1 choice of IT professionals for Active Directory-based single sign-on to Linux and Mac systems. It is a free solution with more functionality, tools, and upgrade options than alternative offerings. Posted: 06 Aug 2010 \| Premiered: 06 Aug 2010 TOPICS: Active Directory \| Integration Server Hardware \| IT Management \| IT Managers \| Linux \| Mac OS \| Systems Implementation \| Systems Integration \| Windows

Cisco Connected World Technology Report sponsored by Cisco Systems, Inc. VIDEOCAST: Access this videocast for a panel discussion investigating the findings of the 2011 Cisco Connected World Technology Report, which provides insight into the mindset, expectations, and behavior of the world’s next generation of workers. Posted: 07 Feb 2012 \| Premiered: Feb 6, 2012 TOPICS: Communications Networks \| IT Management \| Mobile Workers \| Network Management \| Network Managers \| Network Security \| Security \| Security Management

Compucom and Intel vPro Out of the Box Innovation sponsored by Intel VIDEO: Compucom, provider of IT solutions to Fortune 1000 companies, describes how Intel innovation has taken Compucoms business to another level. Posted: 03 Dec 2009 \| Premiered: 14 Sep 2009 TOPICS: IT Management \| IT Services \| Notebook Computers \| Personal Computers \| Remote Control Software \| Security Management

Course Catalog: Simpana Training Services and Programs sponsored by CommVault Systems, Inc. VIRTUAL TRADESHOW: Simpana Training Services Course Catalog January-June 2012. Posted: 29 Feb 2012 \| Premiered: Feb 29, 2012 TOPICS: Content Management \| IT Infrastructure \| IT Management \| Storage Infrastructure \| Storage Management \| Storage Security \| Training

Delivering Value through Best Practice for Systems Engineering sponsored by IBM WEBCAST: View this webcast to learn how to ensure that stakeholder requirements are met effectively and efficiently; how to achieve early verification through systems model execution; how to ensure effective hand-off to design and implementation activities and much more. Posted: 17 Aug 2010 \| Premiered: Feb 25, 2010 TOPICS: Application Life-Cycle Management \| Application Life-Cycle Management Software \| Software Quality Assurance \| Systems Design and Development \| Systems Development Life-cycles \| Systems Integration \| Systems Management

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