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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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3 Steps to IT Resilience
sponsored by Zerto
WEBCAST: Explore three steps you can take to support IT resilience across the enterprise and discover a virtual replication platform that takes DR to the next level with IT resilience across virtual environments and clouds to support increasingly aggressive business needs.
Posted: 24 Oct 2016 | Premiered: Sep 13, 2016

Zerto

A Leap Forward In Digital Education
sponsored by NetApp
WEBCAST: Learn how Western Oregon University supports 10 times the number of concurrent users in 95% less processing time.
Posted: 31 Oct 2016 | Premiered: Oct 28, 2016

TOPICS:  IT Management
NetApp

A Massively Scalable Approach to Network Security
sponsored by Dell EMC
WEBCAST: This tech brief offers a better approach: an innovative scale-out next-generation firewall architecture that can address today's needs by providing: Better performance Increased resiliency Lower total cost of ownership (TCO)
Posted: 01 Dec 2015 | Premiered: Dec 1, 2015

TOPICS:  IT Management
Dell EMC

Accelerate Database Applications
sponsored by NetApp
VIDEO: Discover how to maximize revenue generating transactions while reducing response times and total cost of ownership.
Posted: 26 Sep 2016 | Premiered: 26 Sep 2016

TOPICS:  IT Management
NetApp

Achieve Data Center Stability and Reliability with Red Hat Enterprise Linux
sponsored by Red Hat
VIDEO: Discover how to achieve total systems stability and reliability within your data center—without sacrificing advanced capabilities—with Red Hat Enterprise Linux. Tune into this video to invest in IT budget-friendly, open-source data center automation, leaving your admins to focus on value-added projects for your business.
Posted: 14 Jul 2016 | Premiered: 02 Jul 2014

Red Hat

Achieving the Highest Compute Potential from IoT Devices
sponsored by Intel
VIDEO: Watch this on-demand webinar to learn how to enhance traditional thin client platforms to meet cross-industry market demands for highly available IoT device performance. Additionally, discover how to improve IT operational efficiencies and create a richer customer experience by leveraging advanced remote IoT management.
Posted: 06 Oct 2016 | Premiered: 10 Aug 2016

Intel

APIs: Bridging the Bimodal IT Gap
sponsored by TIBCO Software Inc.
WEBCAST: This webcast explores the concept of bimodal IT examines how APIs can connect its two sides, aligning their different cultures, speeds, strategies, and governance. Discover how APIs help expose critical data and open up its availability, creating an interface for Agile development and IT services.
Posted: 18 Nov 2016 | Premiered: Nov 18, 2016

TIBCO Software Inc.

2014 Cost of Cyber Crime Study
sponsored by Hewlett-Packard Enterprise
WEBCAST: Cyber crime is growing more common and more costly. Read this survey to see the numbers on exactly what you're facing.
Posted: 13 Mar 2015 | Premiered: Mar 13, 2015

TOPICS:  IT Management
Hewlett-Packard Enterprise

3 Reasons Why Traditional Hyperconvergence Is a Risky Choice
sponsored by Riverbed Technology, Inc.
WEBCAST: Hyperconvergence is a hot trend, but many solutions don't measure up. Learn how the best solutions keep data safer.
Posted: 08 Mar 2016 | Premiered: Mar 9, 2016

TOPICS:  IT Management
Riverbed Technology, Inc.

3 Tips for Planning Data Center Transformation
sponsored by HP
VIDEO: To embrace the new instant-on, mobile, interconnected business world, IT organizations need to transform their infrastructure and data centers to support agility. This video series features 10 expert tips for planning your IT transformation. Check out this brief video for tips 7-5.
Posted: 12 Oct 2011 | Premiered: 11 Oct 2011

HP

5 Key Considerations for a Successful VDI Deployment
sponsored by Riverbed Technology, Inc.
WEBCAST: VDI's benefits are clear, but some companies jump in too fast. Learn the most common pitfalls on the journey to VDI.
Posted: 08 Mar 2016 | Premiered: Mar 9, 2016

TOPICS:  IT Management
Riverbed Technology, Inc.

7 Ways SteelFusion and Branch IT Resemble Your Smartphone
sponsored by Riverbed Technology, Inc.
WEBCAST: What do smartphones and HCI have in common? Find out how to rethink IT and keep it as simple and seamless as your phone.
Posted: 02 Dec 2015 | Premiered: Dec 2, 2015

TOPICS:  IT Management
Riverbed Technology, Inc.

8 Common Mistakes of Windows 7 Migration
sponsored by Dell, Inc.
WEBCAST: Join this interactive webcast to learn more about:• Common mistakes that people make during the OS migration project • How Dell overcame mistakes we made during our migration • How Dell helped other companies overcome common mistakes • Goodness that came out of the migration program
Posted: 15 Apr 2011 | Premiered: Apr 27, 2011, 12:00 EDT (16:00 GMT)

Dell, Inc.

Accenture: Case Study: Bacardi's Hybrid System Architecture
sponsored by Microsoft
WEBCAST: Learn how high-performance analytics allowed Bacardi to improve reporting performance and reduce data load latency.
Posted: 02 May 2016 | Premiered: May 2, 2016

TOPICS:  IT Management
Microsoft

Accenture: How a New Partnership Enables Digital Transformation
sponsored by Microsoft
WEBCAST: Learn how three respected enterprises teamed up to help other organizations create better solutions for the digital age.
Posted: 02 May 2016 | Premiered: May 2, 2016

TOPICS:  IT Management
Microsoft

Accenture: How Leading Enterprises Are Reimagining ERP
sponsored by Microsoft
WEBCAST: Traditional ERP is no longer enough. Learn how to shift to New IT to boost agility and responsiveness.
Posted: 02 May 2016 | Premiered: May 2, 2016

TOPICS:  IT Management
Microsoft

Accenture: How Vodafone Transformed Its ERP and Its Business
sponsored by Microsoft
WEBCAST: Access this case study to hear Vodafone's GlobalHead of Business Intelligence discuss using HANA to unlock value.
Posted: 02 May 2016 | Premiered: May 2, 2016

TOPICS:  IT Management
Microsoft

Accenture: SAP HANA: Solution Overview
sponsored by Microsoft
WEBCAST: Discover how SAP HANA allows you to transform your business by conducting transactions and analysis in real time,
Posted: 02 May 2016 | Premiered: May 2, 2016

TOPICS:  IT Management
Microsoft

Accenture: The Best Path to SAP S/4HANA Migration
sponsored by Microsoft
WEBCAST: Real-time responsiveness is now required. Learn why S/4HANA is the only answer, and how to migrate without interruption.
Posted: 02 May 2016 | Premiered: May 2, 2016

TOPICS:  IT Management
Microsoft

Accenture: Unlocking the Potential of SAP S/4HANA
sponsored by Microsoft
WEBCAST: In today's world, only high-velocity enterprises survive. Learn to drive digital advantage by leveraging SAP S/4HANA.
Posted: 02 May 2016 | Premiered: May 2, 2016

TOPICS:  IT Management
Microsoft

Achieving Actionable Insights from IT Operations Big Data
sponsored by IBM
VIDEO: IT operations faces a data deluge, at the same time as they're trying to keep up with a higher demand for service and a shrinking response window for when things go wrong. But with analytics for IT operations, you can turn terabytes of monitoring data into actionable insights that allow IT to take a proactive approach to application performance.
Posted: 20 Nov 2013 | Premiered: 20 Nov 2013

IBM

Active Administrator™, Version 5.6.1
sponsored by ScriptLogic Corporation
TRIAL SOFTWARE: Active Administrator™ is a comprehensive and proactive Active Directory management solution. Active Administrator provides four powerful integrated AD management features within one console, including centralized event auditing and reporting, back-up and recovery, Group Policy offline editing and rollback, and simplified delegation of AD rights.
Posted: 01 Jan 2011 | Premiered: 29 Dec 2010

ScriptLogic Corporation

Application Release Automation: An Introduction
sponsored by UC4 Software, Inc
VIDEO: Application release can be very complex and challenging due the manual efforts involved. Automating this process can free up IT staff, cut costs, and accelerate release cycles. This brief video introduces application release automation, a new technology that takes care of the whole package, including planning, deploying, monitoring and more.
Posted: 02 Apr 2012 | Premiered: 31 Jan 2012

UC4 Software, Inc

Applied Analytics — Turning Data into Answers
sponsored by Virtual Instruments
VIDEO: Watch this informative video now to find out how one industry-leading tool utilizes analytics to turn data into answers – all in real-time.
Posted: 10 Jun 2014 | Premiered: 10 Jun 2014

Virtual Instruments

AppSense DataNow
sponsored by AppSense
VIDEOCAST: Learn how your organization can provide instant access to work documents from mobile devices. This videocast presents a solution that extends your IT infrastructure out into the mobile world in minutes.
Posted: 19 Jun 2012 | Premiered: Jun 19, 2012

AppSense
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