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Contact Center Workforce Management

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ALSO CALLED: WFM, Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Multimedia (View All Report Types)
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Achieving Mobility for the SMB
sponsored by Dell Software
VIDEO: This brief video explores how investing in a hybrid cloud infrastructure can enable your employees to access work anywhere without putting any extra strain on your IT team or budget.
Posted: 07 Jul 2015 | Premiered: 21 Nov 2014

Dell Software

An Inside Look into CA Workload Automation
sponsored by CA Technologies.
VIDEO: This video and accompanying demonstration offer an inside look into a workload automation tool that allows you to manage business processes from a single point of control.
Posted: 13 Jul 2015 | Premiered: 13 Jul 2015

CA Technologies.

Applying the Top 20 Critical Security Controls to the Cloud
sponsored by CloudPassage
WEBCAST: This webcast discusses how enterprises can apply the 20 Critical Security Controls for Effective Cyber Defense, a list of best practices for IT security, to the new reality of cloud-based or virtualized infrastructures.
Posted: 06 Feb 2015 | Premiered: Feb 6, 2015

CloudPassage

ASG Capacity Planning and Modeling Management Solutions
sponsored by ASG
VIDEO: IT infrastructure tends to be complex and expensive. It's up to you to make the right buying decisions to help reduce both the complexity and cost of IT, so where can you turn? Tune into the following video to learn how ASG PERFMAN can help.
Posted: 26 Aug 2015 | Premiered: 26 Aug 2015

ASG

ASG- Perfman: Health Insurance Provider
sponsored by ASG
VIDEO: This video examines how a major healthcare provider was able to vastly improve their ability to analyze and react to short-term and historical data by deploying Perfman.
Posted: 21 Aug 2015 | Premiered: 21 Aug 2015

ASG

Avoiding the Headlines: 5 Critical Security Practices to Implement Now
sponsored by CloudPassage
VIDEO: Inside this webinar, join Adrian Sanabria, Senior Security Analyst at 451 Research, and Amrit Williams, CTO of CloudPassage to learn five best practices to put in place in order to avoid a security breach within your organization.
Posted: 24 Apr 2015 | Premiered: 24 Apr 2015

CloudPassage

Bolstering Your Mobile Mojo: The State of Enterprise Mobility
sponsored by IBM
WEBCAST: Are you struggling to keep up with your mobile users? This webcast will help you get connected with one enterprise cloud solution for your organization's mobile device management (MDM). Click here to see the benefits of your business working in the cloud.
Posted: 10 Aug 2015 | Premiered: Aug 10, 2015

IBM

Bridging the Gap between Facilities and IT with StruxureWare
sponsored by Schneider Electric
VIDEO: Keep your finger on the pulse on one or many data centres through StrxureWare from Schneider electric. Monitor the facilities and stay updated on the mechanical and electrical utilizations via an easy to navigate dashboard.
Posted: 05 Nov 2014 | Premiered: 03 Jul 2013

Schneider Electric

Building an IT Infrastructure for SAP HANA with Dell and Red Hat
sponsored by Red Hat, Dell and SAP
WEBCAST: This webcast discusses how you can retailor your IT infrastructure and architecture to meet the needs of SAP HANA and speed up your business.
Posted: 12 Aug 2015 | Premiered: Jul 31, 2015

Red Hat, Dell and SAP

Business Transformation is needed for the New Style of IT
sponsored by Hewlett-Packard Limited
WEBCAST: In this on-demand video, learn how you can embrace a new style of IT by transforming your business and its processes with the right technology partner.
Posted: 11 Feb 2014 | Premiered: Nov 18, 2013

Hewlett-Packard Limited

3 Tips for Planning Data Center Transformation
sponsored by HP
VIDEO: To embrace the new instant-on, mobile, interconnected business world, IT organizations need to transform their infrastructure and data centers to support agility. This video series features 10 expert tips for planning your IT transformation. Check out this brief video for tips 7-5.
Posted: 12 Oct 2011 | Premiered: 11 Oct 2011

HP

8 Common Mistakes of Windows 7 Migration
sponsored by Dell, Inc.
WEBCAST: Join this interactive webcast to learn more about:• Common mistakes that people make during the OS migration project • How Dell overcame mistakes we made during our migration • How Dell helped other companies overcome common mistakes • Goodness that came out of the migration program
Posted: 15 Apr 2011 | Premiered: Apr 27, 2011, 12:00 EDT (16:00 GMT)

Dell, Inc.

Achieving Actionable Insights from IT Operations Big Data
sponsored by IBM
VIDEO: IT operations faces a data deluge, at the same time as they're trying to keep up with a higher demand for service and a shrinking response window for when things go wrong. But with analytics for IT operations, you can turn terabytes of monitoring data into actionable insights that allow IT to take a proactive approach to application performance.
Posted: 20 Nov 2013 | Premiered: 20 Nov 2013

IBM

Active Administrator™, Version 5.6.1
sponsored by ScriptLogic Corporation
TRIAL SOFTWARE: Active Administrator™ is a comprehensive and proactive Active Directory management solution. Active Administrator provides four powerful integrated AD management features within one console, including centralized event auditing and reporting, back-up and recovery, Group Policy offline editing and rollback, and simplified delegation of AD rights.
Posted: 01 Jan 2011 | Premiered: 29 Dec 2010

ScriptLogic Corporation

Application Release Automation: An Introduction
sponsored by UC4 Software, Inc
VIDEO: Application release can be very complex and challenging due the manual efforts involved. Automating this process can free up IT staff, cut costs, and accelerate release cycles. This brief video introduces application release automation, a new technology that takes care of the whole package, including planning, deploying, monitoring and more.
Posted: 02 Apr 2012 | Premiered: 31 Jan 2012

UC4 Software, Inc

Applied Analytics — Turning Data into Answers
sponsored by Virtual Instruments
VIDEO: Watch this informative video now to find out how one industry-leading tool utilizes analytics to turn data into answers – all in real-time.
Posted: 10 Jun 2014 | Premiered: 10 Jun 2014

Virtual Instruments

AppSense DataNow
sponsored by AppSense
VIDEOCAST: Learn how your organization can provide instant access to work documents from mobile devices. This videocast presents a solution that extends your IT infrastructure out into the mobile world in minutes.
Posted: 19 Jun 2012 | Premiered: Jun 19, 2012

AppSense

Automating Resource Monitoring with Robot/CONSOLE
sponsored by Help/Systems
WEBCAST: Using Robot/CONSOLE, we’ll show you how you can streamline your run book, eliminate manual tasks, and make your operations team more responsive to your critical business processes. Watch this FREE 30-minute Webcast and learn how Robot/CONSOLE can solve the headaches of resource monitoring.
Posted: 28 Apr 2010 | Premiered: Apr 28, 2010

Help/Systems

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage
sponsored by IBM
VIRTUAL TRADESHOW: Access this resource to learn how to optimize operations, performance, analytics, automation and delivery of your IT services in today's complex on-premise, hybrid and cloud environments. You'll be able to select from a wide array of content in different media formats to help you make smarter decisions now and for your organization's future.
Posted: 27 Oct 2014 | Premiered: Oct 27, 2014

IBM

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage
sponsored by IBM
VIRTUAL ENVIRONMENT: Access this resource to learn how IBM can help you with the Operations, Performance, Analytics, Automation and Delivery of your IT services in today's complex on-prem, hybrid and cloud environments. You'll be access a wide array of content in different media format to help you make smarter decisions now and for your organization's future.
Posted: 28 Oct 2014 | Premiered: 28 Oct 2014

IBM

BMC Cloud Lifecycle Management
sponsored by BMC-Accenture
WEBCAST: Most cloud platforms are pretty good at one thing, but still try to do everything else. Access this exclusive resource to learn about an integrated, enterprise-class cloud environment that lets you deliver configurable cloud services from a service catalog and self-service portal, get more efficient administrative control, and much more!
Posted: 31 Aug 2011 | Premiered: Aug 31, 2011

BMC-Accenture

BSR Podcast: Obamacare, the Cloud's impact and more
sponsored by CA Technologies.
PODCAST: Today's businesses depend on IT to deliver competitive advantage and superior user experiences, and with business service reliability, you can do just that. But how do you leverage this concept to not only ensure application availability, but end-to-end service reliability? Tune in to this podcast and find out.
Posted: 09 Jan 2014 | Premiered: Nov 20, 2013

CA Technologies.

Build the Intelligent, Integrated Enterprise
sponsored by Red Hat
WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions.
Posted: 20 Apr 2012 | Premiered: Apr 20, 2012

Red Hat

Building Strong Client Relationships in North East Scotland and the UK
sponsored by Autotask Corporation
VIDEO: This brief video covers a solution that can integrate all of your internal systems and how that can help your business.
Posted: 30 Jan 2014 | Premiered: 30 Jan 2014

Autotask Corporation

Business Process Management and Enterprise Architecture for Better Business Outcomes
sponsored by IBM
WEBCAST: This webcast explores how WebSphere and IBM Rational work together to help businesses achieve strategic objectives with reduced risk and cost and also for translating business vision and strategy into architectural change.
Posted: 16 Jun 2010 | Premiered: Jun 24, 2010, 12:00 EDT (16:00 GMT)

IBM
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