Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction

Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction

Cover

As 56% of all American adults are now smartphone users, the number of potential customers and customer interactions via mobile is exploding.  "Mobile represents a cultural shift in our society, and contact centers need to engage their customers in a way that recognizes this shift," says Eric Camulli, vice president of marketing at technology vendor Virtual Hold Technology.

In this exclusive e-guide, learn more from Camulli and other experts from Forrester Research, Inc. and Ovum as they discuss the emergence of mobile contact center apps for creating a better customer experience.   You'll also discover best practices for cutting through copious contact center data with key performance indicators (KPI) to measure:

  • Performance
  • Quality
  • Customer satisfaction
  • And more
Vendor:
Five9
Posted:
13 Mar 2014
Published
13 Mar 2014
Format:
PDF
Length:
13 Page(s)
Type:
eGuide
Language:
English
Already a Bitpipe member? Login here

Download this eGuide!

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy