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How Live Chat Helps Businesses And Consumers
sponsored by Zendesk
RESOURCE: Most customers now expect a live chat to be available to them when they come into contact with a brand's website. Read this resource to learn more about these 5 benefits and how you can implement live chat into your organization's customer support strategy.
Posted: 30 Oct 2018 | Published: 30 Oct 2018

Zendesk

Building A Best-In-Class Customer Self-Service Experience
sponsored by Zendesk
RESOURCE: Customers increasingly prefer self-service. Building a best-in-class customer self-service experience requires solid knowledge management practices. Read this resource to learn more about how to improve knowledge management practices within your organization.
Posted: 30 Oct 2018 | Published: 30 Oct 2018

Zendesk

Zendesk Customer Experience Guide
sponsored by Zendesk
RESOURCE: Companies used to model their customer service around a funnel and thought of their customer service processes as a very linear progression. However, today customer service is far more complicated and unpredictable. Read this resource for more information on how to provide the highest quality customer experience possible within your organization.
Posted: 29 Oct 2018 | Published: 29 Oct 2018

Zendesk

The ROI Case for Omnichannel Support
sponsored by Zendesk
WHITE PAPER: Customer expectations have never been higher, and by taking an omnichannel approach to support, businesses are aiming to meet these expectations. Inside, discover key findings about omnichannel support, and how companies can focus on customer needs and preferences, regardless of which channel they use to contact support.
Posted: 26 Oct 2018 | Published: 26 Oct 2018

Zendesk

How Fast-Growing Digital Natives Can Innovate and Scale
sponsored by Zendesk
WHITE PAPER: This guide can help support teams that have already mastered the digital landscape (digital natives) understand the best next steps based on their unique profiles and to help them benchmark against their peers. You can also explore top recommendations for improving how digital natives engage with customers.
Posted: 25 Oct 2018 | Published: 25 Oct 2018

Zendesk

Why Omnichannel Customer Support is No Fairytale
sponsored by Zendesk
WHITE PAPER: Omnichannel is how you can meet your customers where they are, wherever they are. In this white paper, explore 5 common misconceptions about omnichannel support, and find out why it's a must-have.
Posted: 25 Oct 2018 | Published: 25 Oct 2018

Zendesk

Beyond CRM: Rethinking Customer Service in a Connected, Digital Age
sponsored by ServiceNow
RESEARCH CONTENT: In this report, explore how forward-thinking business leaders are redefining the fundamentals of customer service by investing in new strategies, processes, and technology that help drive case volumes down & increase customer loyalty.
Posted: 25 Oct 2018 | Published: 25 Oct 2018

ServiceNow

Using AI for Better Self-Service
sponsored by Zendesk
RESOURCE: Everyone expects personalized interactions from businesses now. But how can you apply this to your support desk to provide employees with self-service? Read this resource for 5 areas where AI can be used to enhance your business' self-service offerings.
Posted: 23 Oct 2018 | Published: 23 Oct 2018

Zendesk

Report: Financial Results of using Service for Customer Service Management
sponsored by ServiceNow
RESEARCH CONTENT: To better understand the benefits, costs, and risks associated with an investment in ServiceNow Customer Service Management, Forrester interviewed Epicor Software about their experience using ServiceNow. Read this Forrester research report to discover all of the results that Forrester found.
Posted: 18 Oct 2018 | Published: 18 Oct 2018

ServiceNow

Connected Field Service with Microsoft: Transforming the Customer Experience
sponsored by Microsoft
EBOOK: In this e-book, learn about connected field service tools and find out how manufacturers can transform their products and services, while improving customer satisfaction. Explore how 5 organizations are transforming their field service and deepening customer loyalty with end-to-end field connected field service tools.
Posted: 17 Oct 2018 | Published: 17 Oct 2018

Microsoft

Reimagining Retail in the Digital Age
sponsored by Microsoft
WHITE PAPER: Retailers are facing challenges coming from a myriad of directions. In this white paper, explore the opportunities derived by digital transformation, and how retailers can reimagine their businesses and survey and thrive in today's competitive environment.
Posted: 16 Oct 2018 | Published: 16 Oct 2018

Microsoft

Modernizing Customer Service for the Digital Economy
sponsored by ServiceNow
WHITE PAPER: How does your business compare to your competitors in terms of delivering great customer service? Download this resource for a checklist of tips you should be following to deliver modern customer service, including how to provide an effortless service experience and use modern tech such as IoT devices.
Posted: 16 Oct 2018 | Published: 16 Oct 2018

ServiceNow

CRM as a CX Enabler
sponsored by Avtex
WHITE PAPER: CX, at its core, is more effective when tailored to a customer's unique needs and preferences. In this white paper, learn how CRM impacts the success of CX programs in many ways. Continue reading to explore more strategies to maximize your CRM's support of CX initiatives.
Posted: 16 Oct 2018 | Published: 16 Oct 2018

Avtex

Make your CX smarter
sponsored by Oracle Cloud
EBOOK: Inside, Jay Baer takes you through the process of revitalizing your organization's existing structures, covering data strategy, personalization and managing customer expectations.
Posted: 02 Oct 2018 | Published: 02 Oct 2018

Oracle Cloud

Cisco's Digital Marketing Transformation
sponsored by Domo Technologies
CASE STUDY: In this case study, learn how Cisco conceptualizes its marketing technology landscape and how a business intelligence platform enables Cisco's drive to create best-in-class experiences.
Posted: 02 Oct 2018 | Published: 02 Oct 2018

Domo Technologies

Uncover the True Value of Your Customer Support Organization
sponsored by Zendesk
RESOURCE: Inside, find out how your organization can build a high-quality, effective customer support center that helps you build relationships that are more meaningful, personal, and productive.
Posted: 05 Sep 2018 | Published: 05 Sep 2018

Zendesk

What Are Your Most Important Customer Service Objectives?
sponsored by Zendesk
RESOURCE: In this resource, uncover insight from experts in the customer service field about what goals customer service attempts to achieve, and how those goals contribute to the larger company mission.
Posted: 05 Sep 2018 | Published: 28 Mar 2018

Zendesk

State of the Connected Customer
sponsored by Salesforce
RESEARCH CONTENT: For businesses, there's more focus than ever on going beyond the expected product or service, to deliver a customer experience that truly differentiates. This report examines the evolution of these expectations, the technology that's driving them, and the balance of trust between customers and companies.
Posted: 05 Sep 2018 | Published: 05 Sep 2018

Salesforce

3 of the Best Knowledge Management Examples
sponsored by Zendesk
RESOURCE: Most customers want to be able to help themselves. You could have the best self-service information available, but it's not very useful if your customers (or your employees) can't find it. In this resource, learn about 3 knowledge management examples to make your customers' lives easier, and reduce overall support costs by 25%.
Posted: 04 Sep 2018 | Published: 18 Jul 2017

Zendesk

Your Roadmap to Intelligent Assisted Support
sponsored by Coveo
WHITE PAPER: This e-book highlights the foundation to delivering more effortless and efficient support experiences that leverage your company's collective knowledge. You can explore a practical guide for customer support, knowledge management and customer experience leaders to create a roadmap toward intelligence assisted support.
Posted: 09 Oct 2018 | Published: 09 Oct 2018

Coveo

Everything You Need to Know to Change E-Commerce Platforms
sponsored by ChannelAdvisor
RESOURCE: If your current e-commerce platform is failing to follow through with the tools and support you need to dominate the competition, it may be time to make a move. In this resource find out what it takes to replatform successfully by connecting to more customers, optimize operations, and grow sales channels.
Posted: 04 Oct 2018 | Published: 04 Oct 2018

ChannelAdvisor

Owning the Amazon Search Results Page: How to Get Your Products to Rank Well
sponsored by ChannelAdvisor
WHITE PAPER: In this e-book, explore a breakdown of the essential components you need to address to get your products ready to compete for page one search results. Find out how you can use marketplace management platforms to unlock your full selling potential on any e-commerce marketplace and connect with more customers.
Posted: 04 Oct 2018 | Published: 04 Oct 2018

ChannelAdvisor

Seth Godin Keynote: Customer Service in the Age of AI
sponsored by IBM
VIDEO: In this webcast, Seth Godin discusses the importance of delivering excellent customer service and highlights how firms can embrace AI as they transform their call centers.
Posted: 14 Sep 2018 | Premiered: 14 Sep 2018

IBM

Call Center, Meet AI: What You Need to Know About How AI is Transforming Call Centers
sponsored by IBM
VIDEO: In this webcast, Brian Cantor talks with Dario Gil about how AI has the potential to strike a balance between cost containment and customer experience. Continue watching to uncover how to use technology to better connect with customers to prevent them from going to your competition.
Posted: 11 Sep 2018 | Premiered: 11 Sep 2018

IBM

Panel Discussion: The Future of Call Centers
sponsored by IBM
VIDEO: In this webcast, Michelle Peluso discusses with a panel of customer service executives the challenge of building and maintaining long-lasting client relationships, and best practices to engage and nurture them successfully.
Posted: 06 Sep 2018 | Premiered: 06 Sep 2018

IBM
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