Four Steps Toward Virtualising Your Contact Centre

Four steps toward virtualising your contact centre

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In a world where nearly all products and services are commoditised, customer service is a key differentiator in your company’s strategy. The first step to wowing customers is an organised and efficient contact centre – but how can a business overcome legacy infrastructures to support customers?

View this whitepaper now to learn about virtual contact centres, their benefits, and 4 essential steps to streamline your customer experience, including:

  • Transform to a centralised architecture
  • Identify optimum skills to resource model
  • And two more
Vendor:
Genesys
Posted:
Feb 8, 2021
Published:
Aug 13, 2014
Format:
PDF
Type:
White Paper
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