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Case Study: How ITIL Literally Keeps the Lights On
sponsored by ServiceNow
CASE STUDY: As a major electricity supplier, TransAlta relies heavily on its IT capabilities. With more than 2,300 employees, TransAlta also needs to ensure that its business services and desktop infrastructure effectively supports its ongoing operations. Download this eBook to learn how TransAlta powers IT Service management and IT Operations with ServiceNow.
Posted: 23 Jan 2018 | Published: 01 Jul 2016

ServiceNow

Case Study: Monitoring System for Containers
sponsored by Sysdig
CASE STUDY: You know that performance issues impact how your audience perceives your organization. You need a monitoring system in place so that you can act proactively, rather than reactively, and keep performance high. Read this case study to learn about a company that had two open source projects that focus on containers.
Posted: 16 Jan 2018 | Published: 16 Jan 2018

Sysdig

Case Study: Container Monitoring and Security
sponsored by Sysdig
EBOOK: Moving Docker into production is still equal parts art and science. Once your applications are in production you need to secure them. This case study shows how adopting Kubernetes and Docker will have a significant impact on your monitoring and security approach.
Posted: 16 Jan 2018 | Published: 16 Jan 2018

Sysdig

Case Study: Transitioning from VM-based Architecture to Container Model
sponsored by Sysdig
CASE STUDY: In transitioning from a VM-based architecture to a container-based model, one company needed a way to monitor servers, containers, and metrics. Learn about the challenges they faced during this transition, the platform they adopted to ease the transition, and the benefits they realized.
Posted: 15 Jan 2018 | Published: 15 Jan 2018

Sysdig

Case Study: Container Visibility and Monitoring
sponsored by Sysdig
CASE STUDY: You need to monitor your environment from a holistic standpoint to ensure that applications and services are performing as optimally. This case study analyzes how one company implemented a monitoring system enabled them to understand how their containers interacted with the rest of their infrastructure.
Posted: 15 Jan 2018 | Published: 15 Jan 2018

Sysdig

Focusing on SIEM Integration: A 6 Point SIEM Solution Evaluation Checklist
sponsored by SearchSecurity.com
EGUIDE: Organizations should take careful consideration before implementing a SIEM solution. This expert e-guide will cover six points to consider before selecting a solution and explore the benefits it can bring to your business.
Posted: 07 Dec 2012 | Published: 07 Dec 2012

SearchSecurity.com

Overcoming the insight deficit
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.
Posted: 01 Feb 2012 | Published: 05 Sep 2011

ComputerWeekly.com

How to Scale your SaaS with Public Cloud Analytics
sponsored by VMware
EBOOK: Every organization is at a different stage in their cloud journey, but no matter how far along you are, how you monitor applications running on both public and private cloud infrastructures is critical. In this e-book, gain insight into how to use metrics-driven analytics to address these new monitoring demands, cut cloud costs, and more.
Posted: 20 Nov 2017 | Published: 20 Nov 2017

VMware

Metrics Monitoring and Approaches
sponsored by VMware
EBOOK: A fact of modern business is that data-driven enterprises have a competitive advantage. While there may be many tools that generate metrics, a truly metrics-driven approach to cloud applications monitoring is quite different compared to many traditional monitoring approaches. This e-book explores the value of metrics-driven analytics.
Posted: 03 Nov 2017 | Published: 03 Nov 2017

VMware

Container Monitoring at Scale
sponsored by VMware
WHITE PAPER: Containers are on the rise for a host of reasons, but those same reasons are difficult to monitor. This e-book provides insight into the challenges and solutions for container monitoring. You will see the unique value of a new approach to monitoring containerized applications, based on metric-driven analytics.
Posted: 03 Nov 2017 | Published: 03 Nov 2017

VMware

Metric or Log Analytics: A Quick Guide to Cloud Applications Monitoring
sponsored by VMware
WHITE PAPER: In this e-book, you will learn the differences between metric and log analytics for cloud application monitoring to help you decide which to use in various use cases. You will also see a short case study of a major European energy company, which includes a deployment example for deriving metrics from logs.
Posted: 02 Nov 2017 | Published: 02 Nov 2017

VMware

Time to Update Your Data Center Metrics
sponsored by Nlyte Software
EGUIDE: IT teams have to evolve their data center facilities management strategies. The same old data center metrics won't cut the mustard anymore. Access this e-guide to learn about the new metrics to optimize your data center efficiency.
Posted: 22 Jun 2017 | Published: 19 Jun 2017

Nlyte Software

Putting the Ops Back in DevOps
sponsored by Cherwell
ESSENTIAL GUIDE: During the transition to DevOps, IT operations specialists risk becoming irrelevant. This e-guide discusses how IT ops specialists can make the DevOps transition by putting metrics and data to use.
Posted: 14 Jun 2017 | Published: 12 Jun 2017

Cherwell

Meeting Tomorrow's Internet Performance Requirements
sponsored by Keynote Systems
WHITE PAPER: Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience ...
Posted: 24 Jul 2014 | Published: 01 Mar 2007

Keynote Systems

Multichannel Contact Centers: Metrics and Realities
sponsored by Five9
EGUIDE: This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside.
Posted: 03 Jun 2014 | Published: 03 Jun 2014

Five9

Contact Center Metrics and Performance Management
sponsored by Five9
EGUIDE: This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results.
Posted: 21 May 2014 | Published: 21 May 2014

Five9

Consult the new dictionary for customer experience KPIs
sponsored by Oracle Corporation
WHITE PAPER: This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
Posted: 27 Mar 2014 | Published: 30 Sep 2012

Oracle Corporation

Contact Center Metrics for Customer Experience Success
sponsored by Desk.com (A Salesforce Company)
EGUIDE: In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

Desk.com (A Salesforce Company)

Workforce Data in the Boardroom - Communicating Metrics to Boards of Directors
sponsored by SuccessFactors
WHITE PAPER: This resource offers insight to help you communicate workforce performance and productivity data to senior executives using the right human capital metrics.
Posted: 26 Feb 2014 | Published: 30 Sep 2011

SuccessFactors

Best Practices: 10 must-have metrics and benchmarks for better recruiting
sponsored by SuccessFactors
WHITE PAPER: To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting.
Posted: 25 Feb 2014 | Published: 25 Feb 2014

SuccessFactors

Metrics That Matter: An Intelligent Approach for IT Service Providers
sponsored by Autotask Corporation
WHITE PAPER: This whitepaper details the growth in business analytics and how data can be leveraged to get a leg up on the competition.
Posted: 24 Jan 2014 | Published: 24 Jan 2014

Autotask Corporation

Mobile, Social, Analytics Offer Promise but Demand New Metrics
sponsored by IBM
EGUIDE: A successful social media analytics endeavor involves changing your business practices and metrics in order to adapt to these new technologies.  This expert e-guide explains how your organization should rethink metrics in order to maximize the value of social technologies, analytics, and mobile devices.
Posted: 15 Mar 2013 | Published: 15 Mar 2013

IBM

The New CRM Metrics: Putting Them to Work
sponsored by SearchCRM
WHITE PAPER: There is added pressure for modern contact center agents, with customers armed to the teeth with devices to connect with businesses—from tweets to texts to phone calls. But with proper metrics to gauge performance and lead to instructive training, some of that pressure can be alleviated.
Posted: 25 Jan 2013 | Published: 25 Jan 2013

SearchCRM

Building a Tangible ROI for Data Quality
sponsored by Harte-Hanks Trillium Software
WHITE PAPER: This white paper covers common issues and recommendations on building a business case for data quality initiatives.
Posted: 13 Mar 2012 | Published: 13 Mar 2012

Harte-Hanks Trillium Software

Accelerate Performance in Human Resources
sponsored by SAP America, Inc.
WHITE PAPER: This white paper addresses HR challenges and metrics solutions for improving operations.
Posted: 02 Feb 2012 | Published: 27 Jan 2012

SAP America, Inc.
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