Workforce Management Software Reports

EGUIDE: Workforce management (WFM) helps manufacturers improve operational efficiency and enable them to establish control over their enterprise. This e-guide offers an expert definition of WFM software and divulges best practice tips for deployment.

Posted: 07 Feb 2012 | Published: 07 Feb 2012

WHITE PAPER: This Economist Intelligence Unit report features results of a survey taken by 587 global market CEOs, CFOs, and CIOs on the shortage of talent for the demanding workforce.

Posted: 02 Feb 2012 | Published: 27 Jan 2012

WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.

Posted: 31 Jan 2012 | Published: 24 Jan 2012

EGUIDE: This guide details how workforce management (WFM) software companies are incorporating support for mobile devices into their products and offering the application as software-as-a-service (SaaS). Read more to uncover the employee benefits associated with this strategy.

Posted: 24 Jan 2012 | Published: 24 Jan 2012

WHITE PAPER: Read this white paper to learn the fundamentals and benefits of business process management (BPM), and how BPM systems work so well the mobile workforce management industry.

Posted: 23 Jan 2012 | Published: 23 Jan 2012

EGUIDE: The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.

Posted: 09 Jan 2012 | Published: 05 Jan 2012

EGUIDE: Explore this expertly-compiled e-guide to find out how support for mobile devices and Software as a Service (SaaS) WFM could expand the use of  workforce management (WFM) software and help position it as a core enterprise platform.

Posted: 09 Jan 2012 | Published: 05 Jan 2012

EGUIDE: This tip guide continues ebizQ.com's exploration of best practices in architecture and other aspects of case management. Inside, learn how one global institution built a dynamic case management (DCM) architecture to better serve its customers all over the world.

Posted: 06 Dec 2011 | Published: 05 Dec 2011

EGUIDE: Read this expert eGuide to gain exclusive insight on how to better streamline your business process management (BPM).

Posted: 16 Sep 2011 | Published: 16 Sep 2011

EGUIDE: Read this exclusive, eGuide to gain insight to the four different types of business process management (BPM).

Posted: 16 Sep 2011 | Published: 16 Sep 2011

EGUIDE: This SearchCRM.com expert E-Guide explores effective strategies for helping establish sales management processes before deploying new CRM tools.

Posted: 11 Aug 2011 | Published: 11 Aug 2011

EBOOK: Workforce management software can help manufacturers improve operational efficiency and reduce costs by streamlining scheduling, budgeting, and labor planning. Thanks to the web and mobile platforms, it is now more accessible outside the office. Learn the benefits of automating workforce management and get expert advice on getting started.

Posted: 11 Feb 2011 | Published: 11 Feb 2011

CASE STUDY: As a result of a citywide reorganization ten years ago, the City of San Diego's Street Services Division was faced with growing inefficiencies in its workforce management systems. This case study examines how San Diego was able to remedy the issue using an integrated geographic information system (GIS) and SAP solution. Read more and discover how.

Posted: 09 Feb 2011 | Published: 09 Feb 2011

CASE STUDY: This case study details how the company wanted a solution that provides flexibility, implementation support, and value and selected the Kronos® Workforce Central® suite. Continue reading to learn how America Woodmark leveraged Kronos to reduce absenteeism, control labor cost, and improve leave compliance.

Posted: 15 Oct 2010 | Published: 15 Oct 2010

WHITE PAPER: Think an ERP is the solution for your workforce management needs? Stop and consider how hard you would have to work, to make your ERP work for you. This paper presents seven signs that will tell you that it’s time to go with Kronos.

Posted: 10 Jun 2010 | Published: 10 Jun 2010

PRESENTATION TRANSCRIPT: Many organizations find it difficult to effectively handle their workforce management (WFM) processes. This presentation transcript covers a set of WFM best practices to help organizations with this challenge and discusses how best-of-breed solutions can help reduce error rates, improve productivity and deliver immediate bottom-line returns.

Posted: 06 Apr 2010 | Published: 06 Apr 2010

DATA SHEET: In most organizations, employee compensation and related expenses are the largest line items in the budget. Having control over these expenses is critical to meeting corporate performance objectives. Check out this data sheet to learn more.

Posted: 14 Sep 2009 | Published: 01 Dec 2008

CASE STUDY: Geiger upgraded from a paper timecard system that required manual processing - a significant challenge for an organization with a weekly payroll cycle. The system could handle some of Geiger's unique pay features, but they had no way to track this information historically. Read on to learn how Geiger overcame this and other challenges.

Posted: 17 Jun 2009 | Published: 17 Jun 2009

WHITE PAPER: Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.

Posted: 27 Apr 2009 | Published: 27 Apr 2009

WHITE PAPER: Flexing the workforce is an efficient way to maintain labor effectiveness when there is changing demand. But when it's used ineffectively, it can act as a buffer that masks inefficiency.

Posted: 25 Mar 2009 | Published: 25 Mar 2009

WHITE PAPER: Virtualization can significantly improve the utilization of computing resources. In this white paper learn how virtualization can assign unused resources to workloads in other parts of an organization that can benefit from them.

Posted: 16 Oct 2008 | Published: 16 Oct 2008

WHITE PAPER: This white paper explains the effect of Internet abuse on employee productivity, which is huge and not fully appreciated.

Posted: 05 Sep 2008 | Published: 05 Sep 2008

CASE STUDY: Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management.

Posted: 28 Mar 2008 | Published: 01 Sep 2007

WHITE PAPER: This white paper reviews the productivity issues facing midsize businesses and discusses how Oracle Application Express (APEX) improves employee productivity and enhances development efficiencies.

Posted: 17 Mar 2008 | Published: 01 Nov 2007