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| Nov 23, 2009 |
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Legacy Tools: Not Built for Today's Helpdesk
sponsored by LogMeIn, Inc.
WHITE PAPER:
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
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Integrating the Cisco® Unified Presence Server in Your Unified Communications Network
sponsored by Global Knowledge
WHITE PAPER:
Presence can be defined as the indication, based on user-provided information, on whether co-workers are available and how they prefer to be reached. We will discuss an option that will allow our users to see availability status information of other users in the network via the Cisco Unified Presence Solution version 7.0. (CUPS).
Posted: 27 Aug 2009 | Published: 27 Aug 2009
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Improving Employee Productivity with Cisco® Unified Mobility
sponsored by Global Knowledge
WHITE PAPER:
This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to.
Posted: 27 Aug 2009 | Published: 27 Aug 2009
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Unlock the Hidden IT Opportunities in Troubled Economic Times
sponsored by BMC Software, Inc
WHITE PAPER:
IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today's financial challenges. Learn how with the right approach, processes, and...
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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Ride the Express Lane in the Journey to Speed ITIL® Adoption
sponsored by BMC Software, Inc
WHITE PAPER:
The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through...
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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7 Tactics For Smart Businesses to Increase Revenues and Decrease Expenses in Any Economy
sponsored by SAP BusinessObjects
WHITE PAPER:
Every organization faces its own unique challenges in getting the job done. But at the end of the day, it all comes down to increasing revenue while decreasing expenses. See how Business Objects reporting solutions allow you to do just that.
Posted: 17 Jun 2009 | Published: 17 Jun 2009
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Visibility Through The Funnel: Integrating Advanced Analytics with Salesforce for Greater Insight in the Business
sponsored by SAP BusinessObjects
WHITE PAPER:
This Beagle Research Group Profile examines how analytics solutions such as OnDemand solutions by Business Objects can help Salesforce users to strategically leverage sales and other data.
Posted: 17 Jun 2009 | Published: 17 Jun 2009
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How to Ensure That Your Employees Will Want to Use CRM
sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER:
This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
Posted: 20 Feb 2009 | Published: 20 Feb 2009
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