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Workforce Management Software

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ALSO CALLED: WFM Software, Workforce Scheduling Software
DEFINITION: Software that allows managers to effectively balance work factors, such as optimal staff levels, anticipated workloads, resource availability and technological capability, all while considering elements such as employee preferences and unexpected absences.
Workforce Management SoftwareWhite Papers (View All Report Types)
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A Day in the Life of an IAM Program Manager
sponsored by EMC Corporation
WHITE PAPER: This brief resource breaks down the challenges of identity and access management and highlights how one solution can help automate certain aspects of the work to save time and improve efficiency.
Posted: 10 Apr 2014 | Published: 10 Apr 2014

EMC Corporation

Revolutionizing the WFO Industry with a Superior User Experience
sponsored by Aspect
WHITE PAPER: This informative white paper explains the negative effects of a poor workforce optimization (WFO) user experience, and provides a look at some of the trends impacting good user experience today. Also, discover a WFO application that leverages best practices of user experience to revolutionize the contact center agent's experience.
Posted: 10 Apr 2014 | Published: 31 Mar 2014

Aspect

The Time Is Now: Workforce Optimization Becomes Reality for the Small-to-Medium Sized Contact Center
sponsored by Calabrio, Inc.
WHITE PAPER: This resource describes how workforce optimization (WFO) technologies are transforming contact centers in small to midsize businesses (SMBs).
Posted: 08 Apr 2014 | Published: 31 Jul 2013

Calabrio, Inc.

Human capital management in the 21st century
sponsored by IBM
WHITE PAPER: Access the following white paper to explore how analytics can drastically improve the effectiveness of HR processes. Lean how by leveraging analytics, the HR department can take the guesswork out of distinguishing prospective candidates and ultimately driving greater business success.
Posted: 04 Apr 2014 | Published: 04 Apr 2014

IBM

The mining supply chain suite
sponsored by Quintiq
WHITE PAPER: This resource introduces a mining supply chain suite designed to optimize your organization's planning capability while providing the operational visibility and efficiency you need.
Posted: 02 Apr 2014 | Published: 02 Apr 2014

Quintiq

Modern HR in the Cloud: Social Job Distribution
sponsored by Oracle Corporation
WHITE PAPER: In this brief, find best practices for automating your recruiting via social media channels so that you can access new audiences on Facebook and Twitter, and better understand the ways of the modern HR world.
Posted: 01 Apr 2014 | Published: 01 Apr 2014

Oracle Corporation

Optimize Your Workforce: Why Scheduling is the Key to Profitability
sponsored by Quintiq
WHITE PAPER: This resource explores how the right scheduling tool can give you the power to optimize your workforce and achieve increased revenue, employee satisfaction, and more.
Posted: 01 Apr 2014 | Published: 01 Apr 2014

Quintiq

How effective is your workforce planning and scheduling?
sponsored by Quintiq
WHITE PAPER: This informative resource lays out seven questions that you need to ask in order to achieve best practice workforce scheduling.
Posted: 28 Mar 2014 | Published: 28 Mar 2014

Quintiq

Modern Workforce Management: Impacting the Bottom Line
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: In this white paper, better understand the importance of a well-crafted workforce management strategy that empowers HR leaders to optimally manage their human capital.
Posted: 28 Mar 2014 | Published: 31 Dec 2013

Oracle Corporation UK Ltd

Best Practices for Recruiting the Best Talent
sponsored by Oracle Corporation
WHITE PAPER: This executive paper examines best practices in recruiting and the technology behind these practices. It gives tips to help reduce time to hire by up to 50 percent, reduce cost per hire by up to 70 percent, and improve recruiter efficiency while finding quality talent needed for driving business results.
Posted: 27 Mar 2014 | Published: 31 Oct 2013

Oracle Corporation

Delivering Value
sponsored by Workday
WHITE PAPER: More often than not, HR struggles to deliver the right information or service to the right person at the right time. This brief explains why, and introduces a unified Human Capital Management (HCM) solution equipped to help you achieve your objectives.
Posted: 24 Mar 2014 | Published: 31 Dec 2012

Workday

Configure or Customize?
sponsored by Workday
WHITE PAPER: In this paper, we examine the high cost of making and supporting customizations to client/server-based applications as well as the differences between configuration and customization.
Posted: 19 Mar 2014 | Published: 31 Dec 2012

Workday

The Future of Work: Organizations are Changing How Work is Managed to Meet the Needs of Today's Customers
sponsored by Genesys
WHITE PAPER: To keep up with increasing customer demands for service delivery, organizations are rethinking the way they interact with customers and how they accomplish work in the enterprise. Smart organizations are looking into workload management systems improve service efficiency and satisfy more customers.
Posted: 13 Mar 2014 | Published: 31 Jan 2013

Genesys

Eight Ways to Boost Workforce Efficiency and Quality with Continuous Workforce Optimization
sponsored by Genesys
WHITE PAPER: To ensure high quality, engaging customer interactions, continuity between front office, back office, and other supporting divisions is key. Many organizations are turning to workforce optimization (WFO) tools to optimize efficiency, and savvy companies are looking to integrated solutions to deliver the most benefits.
Posted: 12 Mar 2014 | Published: 12 Mar 2014

Genesys

It’s Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: In this report from DMG consulting, discover a framework and methodology for transforming your back-office operations to drive higher quality and lower costs. You'll learn how workforce optimization (WFO) tools can improve the productivity and visibility of your operations, as well as tackle six common back-office challenges.
Posted: 07 Mar 2014 | Published: 30 Sep 2013

Aspect

Hire the Right Talent to Succeed at the Right Time
sponsored by Salesforce
WHITE PAPER: "One of the single largest challenges in growing your business, is learning how to hire the right people at the right time," says Edward Hess, Professor of Business Administration at The University of Virginia. But how do you make those important hiring decisions?
Posted: 06 Mar 2014 | Published: 06 Mar 2014

Salesforce

Putting the contact center at the center of the customer experience
sponsored by Aspect
WHITE PAPER: Today's customers have more control of the conversation than ever before -- and your contact center must be equipped to deliver seamless interactions across a variety of channels, lest your customers take their business somewhere else. To do this, you need a comprehensive platform that enables anywhere, anytime service.
Posted: 04 Mar 2014 | Published: 31 Mar 2013

Aspect

Improving Employee Productivity with Social Tools
sponsored by SuccessFactors
WHITE PAPER: This resource examines today's changing workforce, and describes how social tools are becoming the key to better employee productivity, satisfaction, and profitability.
Posted: 04 Mar 2014 | Published: 04 Mar 2014

SuccessFactors

Core HR Kit: Cut costs, engage your people, and ensure compliance
sponsored by SuccessFactors
WHITE PAPER: This resource offers insight to help you choose an effective core HR system. Read on to discover key benefits of the right tool and learn how you can get started today.
Posted: 04 Mar 2014 | Published: 04 Mar 2014

SuccessFactors

Employee engagement: How common-sense principles drive uncommon business benefits
sponsored by SuccessFactors
WHITE PAPER: This resource describes the benefits of improved employee engagement and offers recommendations to help you get there.
Posted: 04 Mar 2014 | Published: 04 Mar 2014

SuccessFactors

Best Practices: Eight recommendations for turning engagement measurement into results
sponsored by SuccessFactors
WHITE PAPER: This white paper provides eight recommendations to help you turn employee engagement measurement into business results.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

SuccessFactors

Seven quick tips managers can use to improve employee engagement
sponsored by SuccessFactors
WHITE PAPER: This quick resource counts down seven tips to help you improve employee engagement.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

SuccessFactors

Five tactics for compensation managers to shift the business
sponsored by SuccessFactors
WHITE PAPER: This resource counts down five smart moves that compensation managers should make in order to build solid compensation processes and ensure employee satisfaction.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

SuccessFactors

Pay, Performance, and Productivity
sponsored by SuccessFactors
WHITE PAPER: This resource describes how you can use compensation to encourage high performance and ensure talent retention. Read on to learn how to design an effective compensation strategy, uncover the top five myths of compensation management, and more.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

SuccessFactors

Taking care of your Company's future: 3 Best Practices for Succession Planning
sponsored by SuccessFactors
WHITE PAPER: This resource counts down three best practices for effectively approaching succession planning.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

SuccessFactors
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