Tip Guide: Case History: How DCM helped one global company improve customer service everywhere

Tip Guide: Case History: How DCM helped one global company improve customer service everywhere

Cover

This tip guide continues ebizQ.com's exploration of best practices in architecture and other aspects of case management. Inside, learn how one global institution built a dynamic case management (DCM) architecture to better serve its customers all over the world.

Vendor:
IBM
Posted:
06 Dec 2011
Published:
05 Dec 2011
Format:
PDF
Length:
7 Page(s)
Type:
eGuide
Language:
English
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