Business Communications

WHITE PAPER: Creating a superior workflow in your office requires the collaboration of many projects, not the least of which is efficient document routing. Check out this brief resource to learn about a document routing technology that sends, receives, centrally controls, and secures business critical content within your organization.

Posted: 26 Mar 2013 | Published: 31 Dec 2012

ANALYST REPORT: While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM.

Posted: 20 Mar 2013 | Published: 31 Oct 2012

CASE STUDY: This case study explores an automation tool that one organization utilised as a SharePoint connector to simplify the process of transitioning to Microsoft SharePoint to enhance their correspondence tracking system. Learn more about the results they achieved and how you could benefit from a similar strategy.

Posted: 25 Feb 2013 | Published: 25 Feb 2013

BOOK: Learn how to make your presentation stand out from the crowd and make 'death by slide presentation' a thing of the past with this book extract especially written for IT professionals.

Posted: 09 Nov 2012 | Published: 09 Nov 2012

EGUIDE: In this e-guide, learn how your organization can develop a solid records management policy to stay compliant while reaping social networking benefits.

Posted: 21 Sep 2012 | Published: 21 Sep 2012

WHITE PAPER: Accurate decision making is key to your company's survival. Read this paper to learn how collaborative business intelligence (BI) can help streamline the decision making process. Learn to optimize efficiency and business transparency by creating a collaborative BI framework that connects BI information and decisions to business outcomes.

Posted: 15 Aug 2012 | Published: 01 May 2012

ANALYST BRIEF: This article by Gartner analysts provides CIOs with a checklist of guidelines and questions to help businesses make the most out of the next generation mobile technology.

Posted: 31 Jul 2012 | Published: 31 Jul 2012

WHITE PAPER: In March 2010, Microsoft commissioned Forrester Consulting to examine the total economic impact that enterprises may realize by upgrading from Microsoft Office 2007 to Microsoft Office 2010.

Posted: 25 Oct 2011 | Published: 17 May 2010

WHITE PAPER: Microsoft Dynamics CRM enables organizations to improve customer service, effectively manage marketing and communications, and increase sales productivity, ultimately driving increased profits and reduced costs.

Posted: 21 Oct 2011 | Published: 11 Feb 2011

WHITE PAPER: Social Media is rapidly emerging as the next big frontier for customer engagement and interactions. This is projected to grow exponentially over the next 5-6 years as the usage and number of active users of Social Media sites and forums continues to grow.

Posted: 21 Oct 2011 | Published: 25 Feb 2011

WHITE PAPER: Competition has never been so strong and retail organisations are finding they cannot afford to stand still.

Posted: 20 Oct 2011 | Published: 24 Mar 2011

WHITE PAPER: This paper highlights the results of a study commissioned to derive what business execution practices are actually driving shareholder value. Read this now and learn why companies that aligned its goals, rated users on the achievement of them and leveraged business execution software to increase their execution achieved elevated stock returns.

Posted: 09 Oct 2012 | Published: 27 Apr 2012

WHITE PAPER: Virtual meetings are becoming the standard communication platform for businesses but they require careful consideration and planning to offset issues that result from the distance.  Take a look at this brief resource to discover five easy tips to enhance your virtual meeting.

Posted: 01 Oct 2011 | Published: 01 Oct 2011

EBOOK: With the emergence of worldwide competition in the contact center business, working from a defined methodology is becoming increasingly important. This guide provides an approach to the different methodologies you can use, with information not only on running contact centers, but also on implementing contact center technology in a profitable way.

Posted: 15 Jul 2011 | Published: 15 Jul 2011

WHITE PAPER: This brief provides insights through real life customer examples on how to optimize your business processes and decisions to transform your business; leverage rapid integration for an interconnected world; deliver applications that maximize investments; accelerate agility with an intelligent and flexible application infrastructure.

Posted: 07 Jul 2011 | Published: 07 Jul 2011

EGUIDE: In this e-Guide, you will learn the steps for defining a successful business model and how you can foster future development and profit within the cloud.

Posted: 24 Jun 2011 | Published: 24 Jun 2011

WHITE PAPER: Cloud computing and platform-as-a-service (PaaS) have now made it possible to create a fast and flexible IS that can adapt to your needs. This white paper reveals how the cloud has altered and enhanced the role of technology in business, and explains how enterprise IT buyers can optimize these processes by maximizing automation in the IS.

Posted: 04 May 2011 | Published: 04 May 2011

WEBCAST: Mark your calendar for May 18 at 10 a.m. EDT/7 a.m. PDT for this global web event.  Sign up for a reminder so you don’t miss a word.

Posted: 21 Apr 2011 | Premiered: May 18, 2011, 10:00 EDT (14:00 GMT)

WHITE PAPER: This white paper reveals the primary considerations for social networking, such as: business value and strategic relevance, adoption trends and concerns, and strategic considerations for ESS deployment.

Posted: 20 Apr 2011 | Published: 01 Jun 2010

WHITE PAPER: Ready to integrate 4G into your wireless communications strategy? 4G technologies operate on licensed spectrum allowing greater control over spectrum use and access. 4G also provides capacity and speed similar to Wi-Fi to enable demanding applications.

Posted: 13 Apr 2011 | Published: 13 Apr 2011

EGUIDE: This e-guide discusses best practices to develop plans and policies for video conferencing, ensuring you not only meet user demands and improve collaboration, but also deliver measurable ROI.

Posted: 18 Mar 2011 | Published: 18 Mar 2011

WHITE PAPER: As a midsize company, you need to be faster and more focused than your bigger competitors. The SAP BusinessObjects Edge Strategy Management application helps you develop the business agility to quickly align resources and execute changing strategies to drive efficiency and profitability.

Posted: 09 Mar 2011 | Published: 09 Mar 2011

WHITE PAPER: How similar are IP Centrex and hosted Unified Communications? Service providers that may be considering investing in hosted IP PBX  solutions - or expanding what they already offer - would benefit from comparing the two hosted approaches on several key business and technology dimensions. Continue reading to learn about the comparisons.

Posted: 08 Mar 2011 | Published: 08 Mar 2011

TECHNICAL ARTICLE: WatchGuard XCS SecureMail Email Encryption (XCS SecureMail) technology, powered by Voltage, provides easy-to-use, business-class encryption to enable organizations to securely transmit and receive private and sensitive data.

Posted: 24 Feb 2011 | Published: 24 Feb 2011

WHITE PAPER: Learn how Microsoft and Polycom deliver a complete and interoperable end-to-end UC solution that addresses key business challenges like total cost of ownership (TCO), productivity, efficiency, and team collaboration.

Posted: 15 Feb 2011 | Published: 15 Feb 2011