As a result of a citywide reorganization ten years ago, the City of San Diego's Street Services Division was faced with growing inefficiencies in its workforce management systems. By implementing an integrated geographic information system (GIS) and SAP solution, San Diego was able to remedy the issue. The initiative was so successful, the system has been expanded to several other San Diego public works departments.
This case study examines how the City of San Diego's Street Services Division integrated GIS with ERP, extended GIS to its customer base, and used GIS to go mobile to eliminate wasted trips and repeated work.
Continue reading to find out what applications the department used, and its overall effect on the City of San Diego.
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