Pros and cons of WFM in the call center

Pros and cons of WFM in the call center

Cover

The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. Find out:

  • Why call centers use WFM
  • How WFO is different from WFM
  • How to build a business case for workforce optimization (WFO)
  • And pitfalls to avoid when implementing WFO.
Vendor:
Infor WFM Workbrain
Posted:
09 Jan 2012
Published:
05 Jan 2012
Format:
PDF
Length:
11 Page(s)
Type:
eGuide
Language:
English
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