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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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Keep End Users Happy With Mobile App Performance Visibility
sponsored by CA Technologies.
WHITE PAPER: View this informative white paper now to learn about one solution that helps provide your business analysts, app developers, IT operations and support teams with complete visibility into your mobile apps.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

CA Technologies.

ESG: Mobile Workspaces Deliver the Optimum User Experience While Enabling Mobility and Productivity
sponsored by Citrix
WHITE PAPER: This white paper offers a look at the momentum of mobility, as well as market trends and best practices for mobile workspaces. Read on to learn more.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

Citrix

Creating the Omnichannel Customer Experience
sponsored by [24]7
WHITE PAPER: Find out how leveraging big data, predictive analytics and real-time decision making can improve the customer experience in today's world of multi-platform, mobile and social consumers.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

[24]7

Optimize the Microsoft Lync 2013 user experience and improve return on investment
sponsored by Dell, Inc.
WHITE PAPER: This exclusive white paper addresses the opportunities and challenges of deploying UC&C, plus more.
Posted: 22 Oct 2014 | Published: 22 Oct 2014

Dell, Inc.

Augmented IVR – Second Life for Interactive Voice Response
sponsored by [24]7
WHITE PAPER: Find out how interactive voice response (IVR) and voice app infrastructures have brought both visual and voice resources into each customer's journey.
Posted: 22 Oct 2014 | Published: 30 Jun 2014

[24]7

Dell Higher Education Solutions Guide
sponsored by Dell, Inc. and Intel®
VIDEO: Accessing network data from remote locations anywhere is no longer a luxury, but an expectation. End-users expect to not only have the same experience from the network in a mobile setting, but also expect a fast and secure connection.
Posted: 14 Oct 2014 | Premiered: 22 Sep 2014

Dell, Inc. and Intel®

4 Key factors in building a UC and Collaboration Infrastructure
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Virtual face time with customers theoretically means organizations can cut T&E budgets while keeping the wheels of commerce turning. But savvy IT decision makers know this is just half the story. The real power of UC&C isn't tactical; it's strategic.
Posted: 13 Oct 2014 | Published: 13 Oct 2014

Dell, Inc. and Intel®

Video: Enterprise Mobility: A New Way to Work
sponsored by Workday
VIDEO: View the following brief video to get a firsthand look at an all-inclusive solution to application mobility and how it can deliver the functionality and simplicity required in today's high-paced market.
Posted: 07 Oct 2014 | Premiered: 19 Jun 2013

Workday

How Mobile Management Services Fill a Critical Security Need
sponsored by Global Knowledge
WHITE PAPER: For organizations considering Mobile Management Services (MMS), such an increase demonstrates why it's critical to address MMS adoption and deployment now, before unchecked proliferation can cause serious problems.
Posted: 02 Oct 2014 | Published: 02 Oct 2014

Global Knowledge

Evolving Toward the Next Phase of Email
sponsored by IBM
WHITE PAPER: This white paper explores current email usage in the workplace, as well as corporate email's anticipated future, including a more cohesive user experience with integrated application functionality, social capabilities, and transparent accessibility.
Posted: 01 Oct 2014 | Published: 30 Jun 2014

IBM

Avoiding BYO Policy and Security Pitfalls
sponsored by Citrix
WHITE PAPER: When employees use their own technology for business purposes, they gain mobility and productivity but pose a new threat for IT security, as well as other policy pitfalls.
Posted: 26 Sep 2014 | Published: 26 Sep 2014

Citrix

How 4 Citrix Customers Solved the Enterprise Mobility Challenge
sponsored by Citrix
WHITE PAPER: For mobile workers to truly be productive, they need on-the-go access to apps and data, even on their personal devices.  Enterprises need a way to deliver these other types of apps on mobile devices now- but IT rarely has the time or budget to build mobile versions.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

Citrix

Breaking BYOD: Exploring Mobile Alternatives
sponsored by SearchConsumerization.com
EBOOK: Enterprise mobility management (EMM) strategies encompass several challenging problems for IT.  From meeting the ever-increasing demands of end-users and the mobile devices they own, to security and threat risks, there is a lot to know about EMM.
Posted: 11 Sep 2014 | Published: 11 Sep 2014


Best Practices for Delivering a Personalized Customer Experience
sponsored by Genesys
WHITE PAPER: This paper will discuss the changing nature of the customer experience; outline the need for and benefits of a multi-channel contact center; highlight the key drivers and challenges companies must consider as they embark on this approach; identify what to look for in a vendor partner; and offer best practices for success.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

Genesys

Going Digital: How to Develop Technology to Attract and Retain Digital Customers
sponsored by Hewlett-Packard Limited
WEBCAST: Bryan Glick, Editor in Chief of Computer Weekly, sits down with Barry Maybank, Client Principal of the Digital Customer Experience at HP Enterprise Services, to discuss the drivers of going digital and how to take advantage of your customers becoming increasingly tech savvy.
Posted: 05 Sep 2014 | Premiered: Sep 5, 2014

Hewlett-Packard Limited

Mobility Affects Your Business: See if Your Architecture Is Up to the Task
sponsored by Hewlett-Packard Limited
WHITE PAPER: Your organisation's enterprise architecture is the key to mobility, contributing to your overall business success. Find out why, and learn how to adapt your enterprise architecture to deal with these trends.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

Hewlett-Packard Limited

Make Enterprise Mobility Simple
sponsored by Hewlett-Packard Limited
WHITE PAPER: HP Mobility Advisory Services can help your organisation develop a mobility strategy that transforms interactions with customers, employees and partners into revenue opportunities. Learn how.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

Hewlett-Packard Limited

Mitigate Mobiltiy Risks with Simple Management Platform
sponsored by Fiberlink
WEBCAST: Worforce mobility has a lot of great benefits, but there are plenty of pitfalls to go along with it.  Security risks, regulatory compliance and support on multiple platforms are just a few things that make it hard for businesses to deploy.
Posted: 29 Aug 2014 | Premiered: Aug 29, 2014

Fiberlink

Key Insights for Mobile Device Management
sponsored by Fiberlink
WEBCAST: Plenty of organizations like schools and governments rely on iOS devices everyday, but not all can manage them.  However, with the right tools iPhone, iPad and iPod touch devices can be linked seamlessly to the corporate network.
Posted: 29 Aug 2014 | Premiered: Aug 29, 2014

Fiberlink

Mobile Management and Security Essentials
sponsored by Fiberlink
WEBCAST: Smartphones and applications were at first targeted to the consumer - games, videos, and other entertainment flooded the app market.  However, these devices were quickly adopted by businesses to help further advance processes.
Posted: 29 Aug 2014 | Premiered: Aug 29, 2014

Fiberlink

Unified Windows Device Management
sponsored by Fiberlink
WEBCAST: Each entireprise is unique, so you need a flexible yet simple platform to manage your mobile environment. Enterprise IT is in the middle of a shift in how they provide support and do business, and enterprise management needs to do the same.
Posted: 29 Aug 2014 | Premiered: Aug 29, 2014

Fiberlink

Balancing wireless LAN troubleshooting strategies for BYOD
sponsored by Extreme Networks
EGUIDE: This expert E-Guide highlights the variety of tools available for proactive and responsive BYOD troubleshooting.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

Extreme Networks

Take Advantage of Multi-Channel to Improve CEM
sponsored by Five9
EGUIDE: In this expert e-guide, explore the benefits and business drivers of integrating your data across all channels. Discover what tools and strategies you'll need to achieve a truly integrated, cross-channel customer experience.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

Five9

Best Approaches to BYOD and Mobile Security
sponsored by Citrix
EGUIDE: This exclusive e-guide offers advice on developing a strong mobile security plan and examines how some modern corporations approach BYOD and security.
Posted: 02 Oct 2014 | Published: 02 Oct 2014

Citrix

Everything You Need to Know about Enterprise Mobility Management
sponsored by CA Technologies.
EBOOK: Enterprise mobility management (EMM) strategies encompass several challenging problems for IT. From meeting the ever-increasing demands of end-users and the mobile devices they own, to security and threat risks, there is a lot to know about EMM.
Posted: 18 Sep 2014 | Published: 11 Sep 2014

CA Technologies.
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