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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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Content Enabling the Mobile Workforce
sponsored by IBM
WHITE PAPER: The following white paper distinguishes the challenges that are presenting themselves within the business environment with the drive for mobile. Learn which technology is available to help overcome many of the various obstacles with mobile initiatives and more.
Posted: 27 Oct 2014 | Published: 27 Oct 2014

IBM

Beyond the Executive Suite: Video Conference Is Now Available To Virtually Everyone
sponsored by LifeSize
WHITE PAPER: This exclusive white paper takes a look at one executive suite that harnesses the power of video for all. Read on to learn more.
Posted: 27 Oct 2014 | Published: 27 Oct 2014

LifeSize

Comprehensive Enterprise Mobile Management for iOS 8
sponsored by Citrix
WHITE PAPER: This exclusive white paper offers a comprehensive enterprise mobile management guide for iOS 8 devices. You'll also discover the key differences between iOS 7 and 8 in regards to mobile management. Read on to learn more.
Posted: 27 Oct 2014 | Published: 27 Oct 2014

Citrix

Gartner Report: Best Practices for Choosing, Implementing and Using MDM and EMM
sponsored by Citrix
WHITE PAPER: This whitepaper looks at the best practices and provides a step-by-step approach for mobile and security specialists.
Posted: 24 Oct 2014 | Published: 24 Oct 2014

Citrix

The Forrester Wave™: Enterprise Mobile Management Q3 2014
sponsored by Citrix
WHITE PAPER: In this report, Forrester evaluates the 15 most significant EMM providers and details how each vendor fulfills the 27 evaluation criteria points.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

Citrix

ESG: Mobile Workspaces Deliver the Optimum User Experience While Enabling Mobility and Productivity
sponsored by Citrix
WHITE PAPER: This white paper offers a look at the momentum of mobility, as well as market trends and best practices for mobile workspaces. Read on to learn more.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

Citrix

Device Fingerprinting – Low-Friction, BYOD Authentication
sponsored by SecureAuth
WHITE PAPER: This white paper introduces SecureAuth's Device Fingerprinting, which features the flexibility, security, and convenience required to increase layers of authentication without creating high friction for users.
Posted: 20 Oct 2014 | Published: 16 Mar 2015

SecureAuth

EMA Research Report - Enabling Unified Endpoint and Service Management for a Mobile Workforce
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This exclusive research report gauges the importance of the mobile workforce and how networks can cater to them. Unified endpoint management (UEM) can help provide a common interface for performing administrative tasks on both PC and mobile devices.
Posted: 15 Oct 2014 | Published: 30 Sep 2014

FrontRange Solutions Inc.

Dell Higher Education Solutions Guide
sponsored by Dell, Inc. and Intel®
VIDEO: Accessing network data from remote locations anywhere is no longer a luxury, but an expectation. End-users expect to not only have the same experience from the network in a mobile setting, but also expect a fast and secure connection.
Posted: 14 Oct 2014 | Premiered: 22 Sep 2014

Dell, Inc. and Intel®

4 Steps to Building a Unified Communications and Collaboration Infrastructure
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Virtual face time with customers theoretically means organizations can cut T&E budgets while keeping the wheels of commerce turning. But savvy IT decision makers know this is just half the story. The real power of UC&C isn't tactical; it's strategic.
Posted: 13 Oct 2014 | Published: 13 Oct 2014

Dell, Inc. and Intel®

Adopt Social Cloud Capabilities to Drive Rapid Innovation and Accelerate Time-to-Value for Your Business
sponsored by IBM
WEBCAST: Mobile and social technologies have led us to change the way we work not only by ourselves, but with others.  Adopting a social cloud early can provide rapid innovation for your business.
Posted: 08 Oct 2014 | Premiered: Oct 8, 2014

IBM

How Mobile Management Services Fill a Critical Security Need
sponsored by Global Knowledge
WHITE PAPER: For organizations considering Mobile Management Services (MMS), such an increase demonstrates why it's critical to address MMS adoption and deployment now, before unchecked proliferation can cause serious problems.
Posted: 02 Oct 2014 | Published: 02 Oct 2014

Global Knowledge

Evolving Toward the Next Phase of Email
sponsored by IBM
WHITE PAPER: This white paper explores current email usage in the workplace, as well as corporate email's anticipated future, including a more cohesive user experience with integrated application functionality, social capabilities, and transparent accessibility.
Posted: 01 Oct 2014 | Published: 30 Jun 2014

IBM

Avoiding BYO Policy and Security Pitfalls
sponsored by Citrix
WHITE PAPER: When employees use their own technology for business purposes, they gain mobility and productivity but pose a new threat for IT security, as well as other policy pitfalls.
Posted: 26 Sep 2014 | Published: 26 Sep 2014

Citrix

How 4 Citrix Customers Solved the Enterprise Mobility Challenge
sponsored by Citrix
WHITE PAPER: For mobile workers to truly be productive, they need on-the-go access to apps and data, even on their personal devices.  Enterprises need a way to deliver these other types of apps on mobile devices now- but IT rarely has the time or budget to build mobile versions.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

Citrix

Wi-Fi Enabled Healthcare
sponsored by Extreme Networks
WHITE PAPER: Rapid advancements in wireless technologies are transforming how business services are delivered, extending access to critical data anywhere, anytime.  This leaves businesses with a host of opportunities and challanges inside and outside company walls.
Posted: 23 Sep 2014 | Published: 23 Sep 2014

Extreme Networks

Breaking BYOD: Exploring Mobile Alternatives
sponsored by SearchConsumerization.com
EBOOK: Enterprise mobility management (EMM) strategies encompass several challenging problems for IT.  From meeting the ever-increasing demands of end-users and the mobile devices they own, to security and threat risks, there is a lot to know about EMM.
Posted: 11 Sep 2014 | Published: 11 Sep 2014


Going Digital: How to Develop Technology to Attract and Retain Digital Customers
sponsored by Hewlett-Packard Limited
WEBCAST: Bryan Glick, Editor in Chief of Computer Weekly, sits down with Barry Maybank, Client Principal of the Digital Customer Experience at HP Enterprise Services, to discuss the drivers of going digital and how to take advantage of your customers becoming increasingly tech savvy.
Posted: 05 Sep 2014 | Premiered: Sep 5, 2014

Hewlett-Packard Limited

The 10 Principles of BYOD
sponsored by IBM
WHITE PAPER: The rapid proliferation of mobile devices entering the workplace feels like divine intervention to many IT leaders. There's no sense pretending it isn't happening or saying, "We don't let our employees do that."
Posted: 26 Aug 2014 | Published: 26 Aug 2014

IBM

Infographic: New Expectations for Customer Service Workers
sponsored by IBM
RESOURCE: This infographic offers insight into the new expectations for customer service representatives and retail workers in order to better connect with customers and provide richer experiences.
Posted: 08 Aug 2014 | Published: 08 Aug 2014

IBM

Balancing wireless LAN troubleshooting strategies for BYOD
sponsored by Extreme Networks
EGUIDE: This expert E-Guide highlights the variety of tools available for proactive and responsive BYOD troubleshooting.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

Extreme Networks

Take Advantage of Multi-Channel to Improve CEM
sponsored by Five9
EGUIDE: In this expert e-guide, explore the benefits and business drivers of integrating your data across all channels. Discover what tools and strategies you'll need to achieve a truly integrated, cross-channel customer experience.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

Five9

Best Approaches to BYOD and Mobile Security
sponsored by Citrix
EGUIDE: This exclusive e-guide offers advice on developing a strong mobile security plan and examines how some modern corporations approach BYOD and security.
Posted: 02 Oct 2014 | Published: 02 Oct 2014

Citrix

Wi-Fi Buyers Guide
sponsored by Extreme Networks
WHITE PAPER: The huge growth of mobile and BYOD is driving user's demands to rise, while networks become more dense and harder to manage.  How can a balance be found between the two?
Posted: 23 Sep 2014 | Published: 23 Sep 2014

Extreme Networks

Everything You Need to Know about Enterprise Mobility Management
sponsored by CA Technologies.
EBOOK: Enterprise mobility management (EMM) strategies encompass several challenging problems for IT. From meeting the ever-increasing demands of end-users and the mobile devices they own, to security and threat risks, there is a lot to know about EMM.
Posted: 18 Sep 2014 | Published: 11 Sep 2014

CA Technologies.
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