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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMReports
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Tips To Improve The Mobile App Experience Over Wi-Fi
sponsored by Aruba Networks
WHITE PAPER: This informative white paper discusses how, with a little upfront planning and some smart technology, you can significantly improve the quality of your users' mobile application experience on corporate Wi-Fi networks.
Posted: 17 Apr 2014 | Published: 16 Apr 2014

Aruba Networks

Create A Rock-Solid Wi-Fi Foundation For #GenMobile
sponsored by Aruba Networks
WHITE PAPER: This informative paper examines the steps your business can take to build your wireless network into an enterprise asset for the mobile workforce.
Posted: 16 Apr 2014 | Published: 16 Apr 2014

Aruba Networks

What Your Customers REALLY Think
sponsored by SDL
WHITE PAPER: Today, thanks to an explosion of new communication channels -- including mobile applications and social media -- more of customers' information is available to businesses than ever before. In this infographic, learn what customers really think about marketing data and privacy.
Posted: 10 Apr 2014 | Published: 10 Apr 2014

SDL

UC to Go: Connect Your Teams with Unified Communications
sponsored by Windstream Communications
RESOURCE: This informative resource discusses how to build a unified communication (UC) strategy designed to take advantage of mobile computing and BYOD.
Posted: 02 Apr 2014 | Published: 02 Apr 2014

Windstream Communications

How to Improve the Management of your Enterprise Mobility Environment
sponsored by CA Technologies.
PRESENTATION TRANSCRIPT: This crucial presentation transcript thoroughly examines enterprise mobility management (EMM) and its central role in the BYOD age.
Posted: 02 Apr 2014 | Published: 02 Apr 2014

CA Technologies.

Transform your Business with Enterprise Mobility
sponsored by CA Technologies.
PRESENTATION TRANSCRIPT: In this exclusive transcript, industry expert Jack Madden takes an in-depth look at enterprise mobility to help you gain a comprehensive knowledge of the trend that is sweeping across the business world.
Posted: 02 Apr 2014 | Published: 02 Apr 2014

CA Technologies.

Kick Start your Mobile App Strategy
sponsored by OutSystems
EBOOK: This eBook looks at how to kick start your mobile application strategy.
Posted: 02 Apr 2014 | Published: 02 Apr 2014

OutSystems

How to Better Manage Enterprise Mobility for Improved Performance
sponsored by CA Technologies.
PODCAST: This crucial podcast thoroughly examines enterprise mobility management (EMM) and its central role in the BYOD age.
Posted: 01 Apr 2014 | Premiered: Mar 24, 2014

CA Technologies.

The Future of Mobile Computing: Enterprise Mobility
sponsored by CA Technologies.
PODCAST: In this exclusive podcast, industry expert Jack Madden takes an in-depth look at enterprise mobility to help you gain a comprehensive knowledge of the trend that is sweeping across the business world.
Posted: 01 Apr 2014 | Premiered: Mar 24, 2014

CA Technologies.

Top Unified Communications Trends For Midsize Businesses
sponsored by Cisco
WHITE PAPER: This guide explores some top trends in UC for midsized businesses and outlines what these organizations are doing to further support workplace mobility and BYOD.
Posted: 01 Apr 2014 | Published: 31 Jan 2014

Cisco

Kofax Mobile Capture - Features and Benefits of Real-Time Mobile Engagement
sponsored by Kofax, Inc.
WEBCAST: In this video, learn about Kofax Mobile Capture, which allows you to take a photo, and that information is instantly inserted into the appropriate business process. Discover how this innovative technology ensures the highest quality faster and at a lower cost, and extracts more valuable data so customer engagement is also enhanced.
Posted: 31 Mar 2014 | Premiered: Oct 7, 2013

Kofax, Inc.

Enterprise Mobility Management: Create a Successful Mobile Environment
sponsored by CA Technologies.
WEBCAST: This expert webcast thoroughly examines enterprise mobility management (EMM) and its central role in the BYOD age. Join expert Jack Madden as he discusses the ins-and-outs of effective management and what you can do to ensure a successful, efficient, and productive mobile environment.
Posted: 27 Mar 2014 | Premiered: Mar 24, 2014

CA Technologies.

Enterprise Mobility: Strategies and Solutions
sponsored by CA Technologies.
WEBCAST: In this expert webcast, mobility expert Jack Madden takes and in-depth look at mobile management, discussing the critical role management plays in all aspects of the mobile environment and examining some of the most effective strategies and solutions are available to you.
Posted: 27 Mar 2014 | Premiered: Mar 24, 2014

CA Technologies.

ENTERPRISE SERVICES BLOG: Top 10 Tips to Achieve Enterprise Mobility in Asia
sponsored by Hewlett-Packard Company
WHITE PAPER: Access this resource to unveil 10 industry recommendations on how to capitalize on Asia's tech-savvy population and implement enterprise mobility into the workplace.
Posted: 25 Mar 2014 | Published: 18 Feb 2014

Hewlett-Packard Company

3-2-1 Contact: The Call Center in a Multichannel World
sponsored by SearchCRM
EBOOK: Learn how mobile apps are changing how agents interact with customers -- and how some companies are integrating mobile CRM with the contact center.
Posted: 17 Apr 2014 | Published: 18 Apr 2014

SearchCRM

True Stories of the Connected: Same Day Delivery
sponsored by Cisco Systems, Inc.
CASE STUDY: This brief but informative webcast examines how bike messengers on the streets of San Francisco are benefiting from the increased connectivity that mobile technology provides.
Posted: 14 Apr 2014 | Published: 14 Apr 2014

Cisco Systems, Inc.

Meeting Customers Where They Are With Dynamic, Real-Time Mobile Engagement
sponsored by Kofax, Inc.
WHITE PAPER: This white paper to highlights a mobile engagement and analytics platform equipped with all the necessities to provide comprehensive, real-time self-service capabilities, ensure a top-notch customer experience.
Posted: 03 Apr 2014 | Published: 31 Jan 2014

Kofax, Inc.

Tips to take your mobility strategy to the next level
sponsored by CA Technologies.
WHITE PAPER: This informative resource takes an in-depth look at how your organization can make the latest mobility push work for you by working proactively with business and IT to deliver applications that solve real business problems and generate revenue.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

CA Technologies.

Seven Ways To Create An Unbeatable Enterprise Mobility Strategy
sponsored by CA Technologies.
WHITE PAPER: This informative resource discusses seven ways in which you can build a mobile strategy for your organization that will help you improve productivity, efficiency and collaboration.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

CA Technologies.

Mobile BI: A Must Have in the New Mobile-First World
sponsored by MicroStrategy Incorporated
EGUIDE: "Anyone that uses BI has the need for mobile BI," said BI analyst Howard Dresner, president at Dresner Advisory Services. In this exclusive e-guide, learn more from Dresner and other mobile experts about why mobile BI is a must-have for forward-thinking businesses, and get advice on best practices for developing a mobile plan.
Posted: 02 Apr 2014 | Published: 02 Apr 2014

MicroStrategy Incorporated

BYOD and UC: Get more value from both
sponsored by Cisco
WHITE PAPER: This informative resource takes an in-depth look at the role mobility can play as part of a midmarket enterprise's UC platform and how your organization can streamline management to reap the benefits of BYOD.
Posted: 02 Apr 2014 | Published: 02 Apr 2014

Cisco

IT is Fully Charged and Ready to Roam
sponsored by CA Technologies.
WHITE PAPER: This informative resource examines a survey of 1,300 senior IT decision makers concerning how they are taking charge of their organizations' mobile projects.
Posted: 01 Apr 2014 | Published: 01 Apr 2014

CA Technologies.

Advanced Technologies Key to Next-Gen Contact Centers
sponsored by LogMeIn, Inc.
EGUIDE: Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools
Posted: 27 Mar 2014 | Published: 27 Mar 2014

LogMeIn, Inc.

Engaging Customers: New Lessons Around Customer Behavior
sponsored by IBM
EGUIDE: This expert e-guide lays out five CEM lessons learned from AMC's hit TV show Breaking Bad that can help you cook up better customer experiences. Also inside, find a case study that describes the success that doughnut store Krispy Kreme found with the right mobile engagement strategy.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM

Social CRM guide: GNC analyzes social data for better marketing
sponsored by IBM
EGUIDE: In this exclusive Solution Spotlight, discover how nutritional products retailer GNC successfully leveraged social channels  to grow their customer base and created "a net increase in the discussions about GNC,'' according to Chris James, director of social media at GNC.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM
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