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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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Video: Workday's Mobile Solutions for iPad
sponsored by Workday
VIDEO: View the following video to uncover what a user-centric application solution looks like. Learn how with simplicity, usability, and of course, the right functions, you can enable your workforce to do their job more efficiently ultimately driving innovation and higher revenue.
Posted: 20 Mar 2014 | Premiered: 20 Mar 2014

Workday

Video: Enterprise Mobility: A New Way to Work
sponsored by Workday
VIDEO: View the following brief video to get a firsthand look at an all-inclusive solution to application mobility and how it can deliver the functionality and simplicity required in today's high-paced market.
Posted: 20 Mar 2014 | Premiered: 20 Mar 2014

Workday

The impact of Mobile Device Management
sponsored by TechTarget
RESOURCE: Mobile devices are now a part of enterprise infrastructure and a mobile device management system can provide the asset, configuration and security management functionality they require. Do you agree? Take our short survey and as a thank you, you will get immediate access to our exclusive report on 'Mobile Device Management'.
Posted: 18 Mar 2014 | Published: 18 Mar 2014

TechTarget

Enterprise Mobility University: Enterprise BYOD Management
sponsored by SearchMobileComputing
VIRTUAL ENVIRONMENT: This classroom discusses security, application management, authentication, and best practices for developing and implementing a workable BYOD strategy.
Posted: 17 Mar 2014 | Premiered: 13 Mar 2014

SearchMobileComputing

Ten Answers Regarding Mobile App Testing
sponsored by IBM
WHITE PAPER: In this collaborative white paper, experts explore the complexities of mobile test environments, the value of the mobile device cloud, the unique role crowd sourcing can play, and how teams can leverage automation to help deliver quality apps.
Posted: 10 Mar 2014 | Published: 10 Mar 2014

IBM

How to Greet the Mobile Unified Communications Future
sponsored by SearchUnifiedCommunications.com
EBOOK: Employees are deserting the desktop and going mobile, and unified communication strategies must keep up. This TechGuide shows IT managers how to adapt to a mobile UC world.
Posted: 06 Mar 2014 | Published: 06 Mar 2014

SearchUnifiedCommunications.com

Effectively Leveraging CRM Analytics
sponsored by MicroStrategy Incorporated
EGUIDE: This expert e-guide discusses how to measure success with mobile, social, and analytics with a new set of metrics. Also, discover Forrester Research Inc. analyst Mike Gualtieri's four steps to developing a customer data management strategy that allows you to successfully leverage analytics.
Posted: 21 Mar 2014 | Published: 21 Mar 2014

MicroStrategy Incorporated

Surface Pro 2
sponsored by Insight and Microsoft
WHITE PAPER: This exclusive paper discusses a tablet solution that can run your important applications like a laptop while still promoting mobility and anytime, anywhere access.
Posted: 20 Mar 2014 | Published: 05 Mar 2014

Insight and Microsoft

How to get more from BYOD
sponsored by Cisco
WHITE PAPER: This exclusive paper examines a set of mobile solutions designed to enable BYOD environments by combining best-of-class technology, validated designs, and end-to-end support.
Posted: 20 Mar 2014 | Published: 20 Mar 2014

Cisco

Close the Omni-channel Customer Experience Gap
sponsored by IBM
WHITE PAPER: If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center.
Posted: 20 Mar 2014 | Published: 31 Aug 2013

IBM

New Contact Center Metrics to Fit Busy New Customers
sponsored by Aspect
EGUIDE: View this exclusive e-guide to learn more from Fluss and other CRM experts as they explore the right and wrong way to leverage mobility to reach busy customers, as well as how to implement new contact center metrics to measure the effectiveness of new channels -- including email, chat, and social media.
Posted: 14 Mar 2014 | Published: 14 Mar 2014

Aspect

Speech Recognition Allows for Better Patient Care
sponsored by Nuance
EGUIDE: This expert guide from SearchHealthITExchange.com examines the advantages of speech recognition and how it can aid the patients. Read on to find out more.
Posted: 13 Mar 2014 | Published: 13 Mar 2014

Nuance

Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction
sponsored by Five9
EGUIDE: In this expert e-guide, explore the emergence of mobile contact center apps for creating a better customer experience.   You'll also discover best practices for cutting through copious contact center data with key performance indicators (KPI).
Posted: 13 Mar 2014 | Published: 13 Mar 2014

Five9

KLA-Tencor Corporaton
sponsored by Citrix
WEBCAST: This exclusive webcast discusses how a semiconductor equipment manufacturer was able to utilize a mobile networking solution that allowed them to significantly boost collaboration and productivity, which increased operational efficiency and helped to drive innovation.
Posted: 12 Mar 2014 | Premiered: Mar 12, 2014

Citrix

Taking Your Enterprise Mobile: The Executive Checklist
sponsored by Citrix
WHITE PAPER: This informative paper discusses what steps your company should take to ensure that your mobile initiatives are secure, providing a helpful checklist you can use to navigate the mobile seas to success.
Posted: 12 Mar 2014 | Published: 12 Mar 2014

Citrix

Secure Mobile Devices with a Next Generation Firewall
sponsored by Dell Software
WHITE PAPER: This white paper provides one suggestion for securing your mobile devices with a next generation firewall.
Posted: 11 Mar 2014 | Published: 11 Mar 2014

Dell Software

New Networking Solutions for the Mobile Workforce
sponsored by Dell, Inc.
PRESENTATION TRANSCRIPT: This expert resource discusses a series of network solutions designed specifically to provide the high-performing resources that your mobile workforce needs to dramatically increase productivity and drive innovation.
Posted: 10 Mar 2014 | Published: 10 Mar 2014

Dell, Inc.

Podcast: Dell Campus Networking – New Solutions for Mobility
sponsored by Dell, Inc.
PODCAST: This expert resource discusses a series of network solutions designed specifically to provide the high-performing resources that your mobile workforce needs to dramatically increase productivity and drive innovation.
Posted: 10 Mar 2014 | Premiered: Mar 10, 2014

Dell, Inc.

Dell Campus Networking – New Solutions for Mobility
sponsored by Dell, Inc.
WEBCAST: This expert resource discusses a series of network solutions designed specifically to provide the high-performing resources that your mobile workforce needs to dramatically increase productivity and drive innovation.
Posted: 10 Mar 2014 | Premiered: Mar 3, 2014

Dell, Inc.

Enable "Have it Your Way" Enterprise Mobility
sponsored by Hewlett-Packard Limited
EBOOK: In this SearchCIO handbook, expert contributor Harvey Koeppel explains that workforce mobility has existed since the word "peddler" was coined, but CIOs must embrace new strategies in order to aim these devices at business needs.
Posted: 07 Mar 2014 | Published: 12 Mar 2014

Hewlett-Packard Limited

ToughPad BiFold
sponsored by Insight and Panasonic
WHITE PAPER: A successful mobile workforce needs the right hardware coupled with the right software in order to increase productivity and operational efficiency. This exclusive resource examines a tablet solution that boasts features that can adapt to meet your needs along with the latest mobile operating system.
Posted: 06 Mar 2014 | Published: 06 Mar 2014

Insight and Panasonic

Need a Rugged, Secure and Fearless Way to get the Job Done?
sponsored by Insight and Panasonic
WHITE PAPER: Check out this informative resource to find out about a tablet solution that is designed to meet the unique needs of your business while providing more robust set of features than other options. Read on to compare it with the other leading tablet solutions on the market.
Posted: 06 Mar 2014 | Published: 06 Mar 2014

Insight and Panasonic

Mobility and the Channel
sponsored by SearchITChannel.com
EBOOK: This Handbook explores opportunities for IT solution providers in the mobile market, delving into detail on those with the greatest potential return for value-added resellers (VARs), systems integrators and IT consultants.
Posted: 06 Mar 2014 | Published: 07 Mar 2014

SearchITChannel.com

Protection Plus
sponsored by Insight and Panasonic
WHITE PAPER: This exclusive paper discusses an extended warranty that comes complimentary with a number of mobile hardware solutions. Read on to learn how this warrantee can enhance your workers' productivity and help maintain your budget.
Posted: 06 Mar 2014 | Published: 06 Mar 2014

Insight and Panasonic

Panasonic Tablet Solutions
sponsored by Insight and Panasonic
WHITE PAPER: This exclusive resource discusses a series of touchscreen mobile devices engineered with enterprise-grade security, seamless connectivity and along legacy of reliable computing to empower your workforce with the capabilities they need to be productive and efficient.
Posted: 06 Mar 2014 | Published: 06 Mar 2014

Insight and Panasonic
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