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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMReports
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ENTERPRISE SERVICES BLOG: Top 10 Tips to Achieve Enterprise Mobility in Asia
sponsored by Hewlett-Packard Company
WHITE PAPER: Access this resource to unveil 10 industry recommendations on how to capitalize on Asia's tech-savvy population and implement enterprise mobility into the workplace.
Posted: 25 Mar 2014 | Published: 18 Feb 2014

Hewlett-Packard Company

Engaging Customers: New Lessons Around Customer Behavior
sponsored by IBM
EGUIDE: This expert e-guide lays out five CEM lessons learned from AMC's hit TV show Breaking Bad that can help you cook up better customer experiences. Also inside, find a case study that describes the success that doughnut store Krispy Kreme found with the right mobile engagement strategy.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM

Video: Workday's Mobile Solutions for iPad
sponsored by Workday
VIDEO: View the following video to uncover what a user-centric application solution looks like. Learn how with simplicity, usability, and of course, the right functions, you can enable your workforce to do their job more efficiently ultimately driving innovation and higher revenue.
Posted: 20 Mar 2014 | Premiered: 20 Mar 2014

Workday

Video: Enterprise Mobility: A New Way to Work
sponsored by Workday
VIDEO: View the following brief video to get a firsthand look at an all-inclusive solution to application mobility and how it can deliver the functionality and simplicity required in today's high-paced market.
Posted: 20 Mar 2014 | Premiered: 20 Mar 2014

Workday

Close the Omni-channel Customer Experience Gap
sponsored by IBM
WHITE PAPER: If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center.
Posted: 20 Mar 2014 | Published: 31 Aug 2013

IBM

New Devices, Same Management
sponsored by TechTarget
RESOURCE: The use of mobile devices in business is causing a rise in security issues. Computer Weekly Buyer's Guide to MDM advises how to approach these concerns. Please complete our Mobile Device Management Survey to access this download. Thank you.
Posted: 18 Mar 2014 | Published: 18 Mar 2014

TechTarget

Top 10 Reasons you want to Refresh
sponsored by Insight
WHITE PAPER: This exclusive resource discusses the top reasons why you should consider moving your organization from desktops to notebooks and mobile devices. Read on to learn more.
Posted: 17 Mar 2014 | Published: 17 Mar 2014

Insight

Enterprise Mobility University: Enterprise BYOD Management
sponsored by SearchConsumerization.com
VIRTUAL ENVIRONMENT: This classroom discusses security, application management, authentication, and best practices for developing and implementing a workable BYOD strategy.
Posted: 17 Mar 2014 | Premiered: 13 Mar 2014


Mobile Connect
sponsored by Dell Software
WHITE PAPER: Discover how to give your employees safe, easy access to the data and resources they need to be productive from a range of devices (including iOS, Mac OS X, Android™ ,Kindle Fire and Windows 8.1) while protecting your corporate network from mobile security threats.
Posted: 11 Mar 2014 | Published: 11 Mar 2014

Dell Software

Mobile Security: How to Protect the Enterprise in the Mobile Era
sponsored by Dell Software
WHITE PAPER: Find out about the three pillars of mobile security that give users the flexibility and access they need, and provide a strong foundation to protect your data.
Posted: 11 Mar 2014 | Published: 11 Mar 2014

Dell Software

Ten Answers Regarding Mobile App Testing
sponsored by IBM
WHITE PAPER: In this collaborative white paper, experts explore the complexities of mobile test environments, the value of the mobile device cloud, the unique role crowd sourcing can play, and how teams can leverage automation to help deliver quality apps.
Posted: 10 Mar 2014 | Published: 10 Mar 2014

IBM

Kofax Mobile Capture - Features and Benefits of Real-Time Mobile Engagement
sponsored by Kofax, Inc.
WEBCAST: In this video, learn about Kofax Mobile Capture, which allows you to take a photo, and that information is instantly inserted into the appropriate business process. Discover how this innovative technology ensures the highest quality faster and at a lower cost, and extracts more valuable data so customer engagement is also enhanced.
Posted: 31 Mar 2014 | Premiered: Oct 7, 2013

Kofax, Inc.

Advanced Technologies Key to Next-Gen Contact Centers
sponsored by LogMeIn, Inc.
EGUIDE: Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools
Posted: 27 Mar 2014 | Published: 27 Mar 2014

LogMeIn, Inc.

Social CRM guide: GNC analyzes social data for better marketing
sponsored by IBM
EGUIDE: In this exclusive Solution Spotlight, discover how nutritional products retailer GNC successfully leveraged social channels  to grow their customer base and created "a net increase in the discussions about GNC,'' according to Chris James, director of social media at GNC.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM

Analysts on CRM: How mobile, social, analytics are reshaping strategies
sponsored by IBM
EGUIDE: In this e-guide, get advice from experts including Gartner research vice president Gene Alvarez, on how businesses can prepare for the evolving CRM market and address changing customer experience needs. Don't get left behind by relying on legacy processes and technology -- find out how to get ahead of the pack by reading now.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM

Effectively Leveraging CRM Analytics
sponsored by MicroStrategy Incorporated
EGUIDE: This expert e-guide discusses how to measure success with mobile, social, and analytics with a new set of metrics. Also, discover Forrester Research Inc. analyst Mike Gualtieri's four steps to developing a customer data management strategy that allows you to successfully leverage analytics.
Posted: 21 Mar 2014 | Published: 21 Mar 2014

MicroStrategy Incorporated

How to get more from BYOD
sponsored by Cisco
WHITE PAPER: This exclusive paper examines a set of mobile solutions designed to enable BYOD environments by combining best-of-class technology, validated designs, and end-to-end support.
Posted: 20 Mar 2014 | Published: 20 Mar 2014

Cisco

New Contact Center Metrics to Fit Busy New Customers
sponsored by Aspect
EGUIDE: View this exclusive e-guide to learn more from Fluss and other CRM experts as they explore the right and wrong way to leverage mobility to reach busy customers, as well as how to implement new contact center metrics to measure the effectiveness of new channels -- including email, chat, and social media.
Posted: 14 Mar 2014 | Published: 14 Mar 2014

Aspect

Speech Recognition Allows for Better Patient Care
sponsored by Nuance
EGUIDE: This expert guide from SearchHealthITExchange.com examines the advantages of speech recognition and how it can aid the patients. Read on to find out more.
Posted: 13 Mar 2014 | Published: 13 Mar 2014

Nuance

Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction
sponsored by Five9
EGUIDE: In this expert e-guide, explore the emergence of mobile contact center apps for creating a better customer experience.   You'll also discover best practices for cutting through copious contact center data with key performance indicators (KPI).
Posted: 13 Mar 2014 | Published: 13 Mar 2014

Five9

KLA-Tencor Corporaton
sponsored by Citrix
WEBCAST: This exclusive webcast discusses how a semiconductor equipment manufacturer was able to utilize a mobile networking solution that allowed them to significantly boost collaboration and productivity, which increased operational efficiency and helped to drive innovation.
Posted: 12 Mar 2014 | Premiered: Mar 12, 2014

Citrix

Taking Your Enterprise Mobile: The Executive Checklist
sponsored by Citrix
WHITE PAPER: This informative paper discusses what steps your company should take to ensure that your mobile initiatives are secure, providing a helpful checklist you can use to navigate the mobile seas to success.
Posted: 12 Mar 2014 | Published: 12 Mar 2014

Citrix

New Networking Solutions for the Mobile Workforce
sponsored by Dell, Inc.
PRESENTATION TRANSCRIPT: This expert resource discusses a series of network solutions designed specifically to provide the high-performing resources that your mobile workforce needs to dramatically increase productivity and drive innovation.
Posted: 10 Mar 2014 | Published: 10 Mar 2014

Dell, Inc.

Podcast: Dell Campus Networking – New Solutions for Mobility
sponsored by Dell, Inc.
PODCAST: This expert resource discusses a series of network solutions designed specifically to provide the high-performing resources that your mobile workforce needs to dramatically increase productivity and drive innovation.
Posted: 10 Mar 2014 | Premiered: Mar 10, 2014

Dell, Inc.

Dell Campus Networking – New Solutions for Mobility
sponsored by Dell, Inc.
WEBCAST: This expert resource discusses a series of network solutions designed specifically to provide the high-performing resources that your mobile workforce needs to dramatically increase productivity and drive innovation.
Posted: 10 Mar 2014 | Premiered: Mar 3, 2014

Dell, Inc.
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