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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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Your Complete CRM Handbook: Everything You Need to Know to Get Started
sponsored by
EBOOK: Is it time for your organization to invest in a CRM solution? The contents of this e-book will help you to answer that question and provide you with the information you need to get started.
Posted: 03 Jun 2015 | Published: 03 Jun 2015

A Quick Peek at the Salesforce App
sponsored by
WHITE PAPER: You've heard of Salesforce—but is it the right CRM solution for your organization? This resource provides an introduction to the benefits and capabilities of the Salesforce mobile app for those who are interested, but not quite ready for a free trial.
Posted: 03 Jun 2015 | Published: 03 Jun 2015

Take Advantage of Multi-Channel to Improve CEM
sponsored by Microsoft
EGUIDE: In this expert e-guide, explore the benefits and business drivers of integrating your data across all channels. Discover what tools and strategies you'll need to achieve a truly integrated, cross-channel customer experience.
Posted: 29 May 2015 | Published: 10 Oct 2014


Real-time Geospatial Analytics and the Connected Car
sponsored by IBM
WEBCAST: Access this exclusive video to learn how real-time geospatial analytics can help your organization by tracking and monitoring your mobile workforce with the help of the connected car. Discover the benefits of greater visibility in all of your mobile business processes enabled by the proper data infrastructures.
Posted: 28 May 2015 | Premiered: May 28, 2015


The Multichannel Mandate Chapter 2 Title: Make Mobile, Social Channels Work
sponsored by SearchCRM
EBOOK: Companies won't reap the benefits of a multichannel business if they don't marry their technology wish lists with a strategy that works for them.
Posted: 28 May 2015 | Published: 28 May 2015


10 Advantages of a Mobile Sales Team
sponsored by
WHITE PAPER: In this informative resource, you'll uncover what today's sales teams actually look like. Read on to learn the top 10 advantages of a mobile sales team.
Posted: 28 May 2015 | Published: 31 Dec 2014

Rethinking Your Approach to Mobile Business
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Access this white paper to learn about the IDEA cycle approach to embracing a mobile mindset.
Posted: 26 May 2015 | Published: 24 Jan 2014

Dell, Inc. and Intel®

HIPAA Compliance Checklist for Mobility
sponsored by MobileIron
WHITE PAPER: Access this white paper to learn the best practices for creating a HIPAA compliance program capable of handling device loss, rogue apps, risky user actions and more.
Posted: 06 May 2015 | Published: 06 Mar 2015


The Three Game Changers of Mobile Customer Experience
sponsored by Genesys
WHITE PAPER: This white paper examines three "game changing" mobile developments that today's businesses can't afford to ignore if they want to make the most of mobile technology and effectively engage their current and potential customers.
Posted: 05 May 2015 | Published: 05 May 2015


Measuring Mobile: How to Quantify the Success of Your Mobile Initiative
sponsored by Kony
WHITE PAPER: In this white paper, find formulas for deriving the ROI of your mobile programs both in terms of customer engagement and operational efficiency.
Posted: 29 Apr 2015 | Published: 29 Apr 2015


How to Achieve Complete Mobile Security without Sacrificing User Experience
sponsored by BlackBerry
WHITE PAPER: This exclusive white paper takes an in-depth look at dealing with the difficult security challenges associated with mobility adoption. Read on to learn more.
Posted: 22 Apr 2015 | Published: 18 Dec 2014


How BlackBerry Addresses BYOD Security Issues
sponsored by BlackBerry
WHITE PAPER: This white paper examines how the BlackBerry® platform aims to resolve the security issues inherent in accessing sensitive enterprise data on consumer devices.
Posted: 22 Apr 2015 | Published: 04 Dec 2014


Customer Experience: An Enterprise Driver in the New Style of IT
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This brief white paper explains learn how tools developed in the consumer space are being adapted to create organizations that are more collaborative, interaction-oriented, and user-centric than ever before.
Posted: 15 Apr 2015 | Published: 30 Apr 2014

Hewlett-Packard Enterprise

Security case study: Improving your network visibility
sponsored by Gigamon
VIDEO: This case study introduces a new security approach used by the University of Glasgow, a renowned academic institution, which improves network visibility and security without adding on expensive appliances. View now to learn how to detect and remedy infected endpoints, among other solutions.
Posted: 13 Apr 2015 | Premiered: 25 Feb 2015


Enabling Comprehensive Visibility and Real-Time Threat Protection
sponsored by Gigamon
WHITE PAPER: This white paper explains how one potential security solution is capable of providing comprehensive visibility, protecting you from malware and more.
Posted: 13 Apr 2015 | Published: 25 Jul 2014


Eight Ways to Generate New Revenue With Business Intelligence and Analytics
sponsored by Information Builders
WHITE PAPER: Access this white paper and understand how to turn buzzwords, like "predictive analytics," into benefits. Learn how to support new growth strategies and drive new revenue using eight important technologies, such as master data management.
Posted: 08 Apr 2015 | Published: 30 Apr 2012

Information Builders

Accelerate your Journey with Real-Time Computing Solutions
sponsored by Hewlett-Packard Enterprise
VIDEO: Watch this brief feature to gain an understanding of real-time data's value. Learn why data's worth declines over time, and the benefits of real-time data management, including personalized marketing campaigns.
Posted: 06 Apr 2015 | Premiered: 06 Apr 2015

Hewlett-Packard Enterprise

Improve your customer experience
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Learn how your customers respond to communications you send and validate your ability to deliver favorable customer experiences in this insightful white paper.
Posted: 03 Apr 2015 | Published: 30 Apr 2014

Hewlett-Packard Enterprise

Rise to the Next Level of Consumer Intelligence
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Access this rich white paper to understand how social media and mobile applications engage and influence consumer behaviors. Read on and learn best practices for advancing in these areas.
Posted: 02 Apr 2015 | Published: 30 Jun 2014

Hewlett-Packard Enterprise

eBook: 5 Steps to Building a Customer Experience-Driven Contact Center
sponsored by Genesys
EBOOK: Download this eBook to learn how to orchestrate service delivery for important customer journeys, how you can empower agents with a 360 degree view of the customer across multiple channels, and find a simple and cost-effective route to delivering effortless omnichannel customer experiences.
Posted: 27 Mar 2015 | Published: 12 Nov 2014


Omni-Channel Digital Experiences Made Easy
sponsored by IBM
WHITE PAPER: Learn how your organization can capitalize on the popularity of mobile devices by delivering multichannel web experiences to any smartphone or tablet. Access this exclusive white paper to discover how you can identify devices and direct web experience, and build responsive multichannel mobile experiences, with one software platform.
Posted: 24 Mar 2015 | Published: 31 Oct 2012


The New Connected Mobile Workforce
sponsored by Oracle Corporation
WHITE PAPER: Today, it is essential to give your workforce the ability to perform its tasks from anywhere and from any device. This white paper explores the past trends that have led to the enablement of the connected workforce and provides insights into how a highly functioning, connected workforce can operate with today's available technology.
Posted: 19 Mar 2015 | Published: 19 Mar 2015

Oracle Corporation

Next-Generation Security in a Mobile Era
sponsored by
EBOOK: In this handbook, learn how enterprise mobility management and next-generation security tools can help your enterprise mitigate an ever-growing number of mobile risks.
Posted: 13 Mar 2015 | Published: 13 Mar 2015

Differentiating Between Personal and Enterprise Unified Communications
sponsored by ThinkingPhones
WHITE PAPER: Access this white paper to learn how you can regain control of business communications while providing the features users want.
Posted: 12 Mar 2015 | Published: 12 Mar 2015


What You Should Know About File Sync-And-Share Workloads
sponsored by Commvault
WHITE PAPER: This exclusive white paper takes an in-depth look at how endpoint security and data backup should be handled with the rise of enterprise mobility and BYOD. Read on to learn more.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

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