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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMReports
151 - 175 of 264 Matches Previous Page  | Next Page
Managers Know More with Oracle Sales Cloud
sponsored by Oracle Corporation
VIDEO: Oracle Sales Cloud is Smarter SFA that helps Managers know more. Hit your target with no surprises. Act on opportunities and threats faster. Manage more effectively anywhere, using any device.
Posted: 03 Apr 2013 | Premiered: 31 Jul 2012

Oracle Corporation

Five reasons why mobilizing Windows applications is simpler than you think
sponsored by Citrix
WHITE PAPER: In this white paper, uncover five myths about Windows application development and learn how your company can go mobile with relative ease.
Posted: 11 Mar 2013 | Published: 11 Mar 2013

Citrix

Handbook: Making Mobile BI Work: Real World Advice and Strategies
sponsored by SearchBusinessAnalytics
WHITE PAPER: This informative white paper offers a three-part series of advice on building and deploying mobile BI apps from consultants and IT managers who have already been through the process. It discusses what you need to do to provide fast mobile BI performance among other helpful tips.
Posted: 26 Feb 2013 | Published: 26 Feb 2013

SearchBusinessAnalytics

A special issue covering the opportunities in mobility market
sponsored by MicroScope
EZINE: A special issue covering the opportunities for resellers selling mobility hardware, supporting infrastructure and management tools
Posted: 08 Feb 2013 | Published: 11 Feb 2013

MicroScope

Mobile NFC in Retail
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This report from the GSMA explains the opportunities for NFC Mobile communications in retail.
Posted: 09 Nov 2012 | Published: 01 Nov 2012

ComputerWeekly.com

Mobile Data Offload and Onload
sponsored by ComputerWeekly.com
ANALYST REPORT: Consumer traffic demand continues to outstrip network planning capacity putting pressure on operator's networks. There are several solutions to this problem says analysts Juniper Research.
Posted: 12 Oct 2012 | Published: 12 Oct 2012

ComputerWeekly.com

Ensuring the security of your mobile business intelligence
sponsored by IBM
WHITE PAPER: Organizations need to know that when their employees access BI applications from their mobile devices, whether from a native application or the web, that security measures are in place to ensure their BI data is protected and safe from hackers or if a device is ever lost or stolen. Read to find strategies on how to best secure BI on mobile devices.
Posted: 24 Sep 2012 | Published: 24 Sep 2012

IBM

CW Buyer's Guide: Healthcare in IT
sponsored by ComputerWeekly.com
ANALYST REPORT: This 7 page buyer's guide looks at the future of electronic healthcare records, healthcare technology and the use of mobile technology.
Posted: 21 Sep 2012 | Published: 21 Sep 2012

ComputerWeekly.com

MOBILE OPTIMIZATION: How Testing on Smartphones and Tablets Lifts Conversion
sponsored by WebTrends
WHITE PAPER: In this white paper, discover a new set of best practices for optimizing and monetizing mobile development, focusing on CRM, layout, and usability. Read on for more information and best practices on testing and optimization, segmentation and targeting, case studies of successful mobile migrations, and more.
Posted: 16 Apr 2013 | Published: 16 Apr 2013

WebTrends

The A to Z of Mobile Workforce Scheduling Optimization
sponsored by ClickSoftware
WHITE PAPER: This resource offers key advice and recommendations for strategically choosing and implementing an effective mobile workforce scheduling optimization strategy. Continue reading to learn all you need to know to realize workforce scheduling success today.
Posted: 04 Apr 2013 | Published: 31 Dec 2011

ClickSoftware

The secrets of effective Web content management: Best (and worst) practices
sponsored by SearchContentManagement
EBOOK: For WCM deployments to be effective, companies need to plan carefully and manage implementations properly. Access this expert handbook to dig into the key  issues involved in setting up, developing and managing effective WCM initiatives.
Posted: 03 Apr 2013 | Published: 03 Apr 2013

SearchContentManagement

Challenges Around Developing Mobile Enterprise Applications
sponsored by Hewlett-Packard Company
PRESENTATION TRANSCRIPT: This presentation transcript examines the key drivers behind the mobile trend from an enterprise perspective and looks to how it will evolve in the next few years. Access this resource to examine the challenges surrounding the development of mobile enterprise applications.
Posted: 02 Apr 2013 | Published: 02 Apr 2013

Hewlett-Packard Company

Mobile apps reach the busy customer
sponsored by SearchCRM
EZINE: In this expert e-zine, discover two key areas of app development in today's mobile climate: delivering quality mobile customer service, and uniting front-end and back-end functionality. Also included is a case study of a mobile app that delivered user-oriented, ultra-simple service with outstanding results.
Posted: 19 Mar 2013 | Published: 19 Mar 2013

SearchCRM

Using Social Media to Win Over Customers
sponsored by SearchCRM
EBOOK: While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.
Posted: 12 Mar 2013 | Published: 12 Mar 2013

SearchCRM

Essential strategies for mobile application testing and development
sponsored by Neotys
EGUIDE: Mobile application development creates a set of challenges for developers and testers. In this E-guide, you can find out some of the key challenges and strategies associated with mobile applications. It outlines insights into mobile texts, collaboration and other processes.
Posted: 06 Mar 2013 | Published: 06 Mar 2013

Neotys

Personalization Driving E-Commerce
sponsored by Limelight Networks, Inc.
EGUIDE: Gartner analysts predict that mobile apps and Web 2.0 will be a deciding factor in 50% of your sales by 2015. In order to keep pace, your e-commerce processes need to evolve to include CRM technologies. Read on to learn what 6 factors are essential for an effective e-commerce/CRM merger.
Posted: 28 Jan 2013 | Published: 28 Jan 2013

Limelight Networks, Inc.

Mobile cloud computing vs. cloud computing in building or hosting mobile apps
sponsored by SAP America, Inc.
EGUIDE: Read this expert e-guide for explanations of some of the key differences between mobile and regular cloud computing, including the need for additional testing capabilities, the need to allow for disconnected operation, the need to be mindful of limited energy available on mobile devices, and more.
Posted: 06 Dec 2012 | Published: 06 Dec 2012

SAP America, Inc.

Challenges Around Developing Mobile Enterprise Applications
sponsored by Hewlett-Packard Limited
PRESENTATION TRANSCRIPT: This presentation transcript examines the key drivers behind the mobile trend from an enterprise perspective and looks to how it will evolve in the next few years. Access this resource to examine the challenges surrounding the development of mobile enterprise applications.
Posted: 27 Nov 2012 | Published: 27 Nov 2012

Hewlett-Packard Limited

Best Practices for SAP Mobility
sponsored by CSC
EGUIDE: Read this expert e-guide to learn about the programs and applications SAP has recently launched to spur mobile application development, including SAP Enterprise Performance Management (EPM) on-demand applications, free unlimited developer licenses for the Sybase Unwired Platform (SUP), and more!
Posted: 27 Nov 2012 | Published: 15 Nov 2012

CSC

Expert Tips for SAP Mobility Initiatives
sponsored by CSC
EGUIDE: In the still-young mobile market space, SAP shops lack best practices and go-to strategies that they can turn to when implementing enterprise mobility. Read this SearchSAP.com expert e-guide to check out four case studies of companies large and small that have seen success in their unique and varied approaches to SAP mobility.
Posted: 27 Nov 2012 | Published: 14 Nov 2012

CSC

Customer Experience Exchange, Issue 7
sponsored by SearchCRM
EZINE: This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more.
Posted: 13 Nov 2012 | Published: 13 Nov 2012

SearchCRM

Secrets of Effective Web Content Management
sponsored by Limelight Networks, Inc.
ESSENTIAL GUIDE: Your Web presence is vital to future success, but what was once considered a well-designed website is a thing of the past. Read this essential guide to learn how mobility and customer relationship management (CRM) are impacting web content management (WCM) best practices and find out how to select the right WCM system.
Posted: 07 Nov 2012 | Published: 07 Nov 2012

Limelight Networks, Inc.

How Mobile Devices are Driving Innovations in Contact Centers
sponsored by Avaya
WHITE PAPER: Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service.
Posted: 29 Oct 2012 | Published: 29 Oct 2012

Avaya

Cisco IBSG Global Research Reveals New Ways for Banks To Prosper in an Omnichannel World
sponsored by Cisco Systems, Inc.
WHITE PAPER: Banking customers worldwide are ready for an omnichannel experience – are you ready to give it to them? This resource describes the concept of omnichannel banking, why your customers need it, and why you shouldn't wait to offer it to them.
Posted: 17 Aug 2012 | Published: 17 Aug 2012

Cisco Systems, Inc.

4 Steps to Transforming Your Customer Relationships Using Mobile
sponsored by Appcelerator
WHITE PAPER: Mobility has fundamentally changed the business world, particularly customer relationships. It has not only changed consumer expectations, but also provides a chance to drastically improve the customer experience. Read on to learn 4 simple steps to improving your customer's experience with mobility.
Posted: 15 Aug 2012 | Published: 01 Aug 2012

Appcelerator
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