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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMReports
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How COOs are Making Their Operations More Customer-centric
sponsored by IBM
WHITE PAPER: This white paper dives deep into the importance of the COO becoming a true business partner in driving strategic change. See how these operations execs are differentiating their companies by providing customers with instant, seamless and insightful experiences.
Posted: 05 May 2014 | Published: 31 Oct 2013

IBM

10 Must Haves for Secure Enterprise Mobility
sponsored by Citrix
WHITE PAPER: This informative paper discusses what elements your mobile security solutions must have in order to ensure that your data is kept safe, providing a list of ten "must-haves" that your organization can use as a framework and a checklist for evaluating mobile vendors.
Posted: 05 May 2014 | Published: 05 May 2014

Citrix

10 Key Ingredients for Successful Omnichannel CEM
sponsored by Toshiba
WHITE PAPER: Today's customers expect a seamless brand experience throughout the buying process -- whether they're accessing your website, mobile app, or visiting your physical location. Access this helpful white paper to get advice on creating a seamless customer experience across every channel. Specifically, discover 10 helpful tips for omnichannel success
Posted: 01 May 2014 | Published: 01 May 2014

Toshiba

IDC Mobile Content and Collaboration
sponsored by Box
WHITE PAPER: This informative paper takes an in-depth look at how mobile content and collaboration is being positioned within big data and business analytics, discussing four important themes to keep in mind along with what the mobile market will look like over the next five years.
Posted: 30 Apr 2014 | Published: 30 Apr 2014

Box

Top Five Ways IT Teams Benefit from Box
sponsored by Box
WHITE PAPER: This informative white paper discusses a cloud solution that can help your organization deliver a highly mobile, collaborative and innovative workforce without sacrificing security, visibility or control.
Posted: 29 Apr 2014 | Published: 29 Apr 2014

Box

Analyzing the Dropbox effect:Market for mobile file sharing and sync heats up
sponsored by Box
WHITE PAPER: The following white paper explores the current state of file sharing on mobile devices and how organizations are adopting utilizing Dropbox and sync to handle their file sharing needs. Read on to learn more.
Posted: 29 Apr 2014 | Published: 29 Apr 2014

Box

On-Demand Seminar iOS7 for Business
sponsored by Apple Inc.
WEBCAST: Join us for a 30-minute online seminar with Apple Business Experts to learn about what’s new in iOS7 for business.
Posted: 29 Apr 2014 | Premiered: Apr 29, 2014

Apple Inc.

2014 BYOD and Mobile Security Report
sponsored by Lumension
WHITE PAPER: This informative resource takes an in-depth look at the state of BYOD and mobile security, discussing how the landscape has changed over the past year.
Posted: 21 Apr 2014 | Published: 21 Apr 2014

Lumension

UC to Go: Connect Your Teams with Unified Communications
sponsored by Windstream Communications
RESOURCE: This informative resource discusses how to build a unified communication (UC) strategy designed to take advantage of mobile computing and BYOD.
Posted: 02 Apr 2014 | Published: 02 Apr 2014

Windstream Communications

Mobility and Bring-Your-Own-Device Insights for Mid-Market Enterprises
sponsored by Cisco
WHITE PAPER: This white paper examines the power of implementing unified communications infrastructure that enables full mobility suites in order to help mid-market enterprises realize the full benefits of mobility.
Posted: 02 Apr 2014 | Published: 31 Jul 2013

Cisco

How to Improve the Management of your Enterprise Mobility Environment
sponsored by CA Technologies.
PRESENTATION TRANSCRIPT: This crucial presentation transcript thoroughly examines enterprise mobility management (EMM) and its central role in the BYOD age.
Posted: 02 Apr 2014 | Published: 02 Apr 2014

CA Technologies.

Transform your Business with Enterprise Mobility
sponsored by CA Technologies.
PRESENTATION TRANSCRIPT: In this exclusive transcript, industry expert Jack Madden takes an in-depth look at enterprise mobility to help you gain a comprehensive knowledge of the trend that is sweeping across the business world.
Posted: 02 Apr 2014 | Published: 02 Apr 2014

CA Technologies.

Kick Start your Mobile App Strategy
sponsored by OutSystems
EBOOK: This eBook looks at how to kick start your mobile application strategy.
Posted: 02 Apr 2014 | Published: 02 Apr 2014

OutSystems

Cisco Bring Your Own Device - Device Freedom Without Compromising the IT Network
sponsored by Cisco
WHITE PAPER: This informative paper takes an in-depth look at BYOD, from its business drivers to the impact that it's having on markets and business processes, and discusses what tools and strategies you can use to wield its monumental power to your advantage.
Posted: 01 Apr 2014 | Published: 01 Apr 2014

Cisco

How to Handle the Mobile Revolution
sponsored by bigtincan information
WHITE PAPER: This exclusive paper discusses a mobile tool that allows you to distribute secure, relevant content, documents and information to a vast number of users on smart mobile devices, HTML5 capable web browsers, and traditional desktop or laptop computers.
Posted: 02 May 2014 | Published: 02 May 2014

bigtincan information

BYOD & Your Business: Managing the challenges with Unified Communications
sponsored by Windstream Communications
WEBCAST: This informative webcast discusses how a managed unified communication strategy can help your organization overcome the security, performance, and management challenges that come with BYOD, and discusses how your organization can keep your mobile workforce productive and collaborative.
Posted: 01 May 2014 | Premiered: May 1, 2014

Windstream Communications

CYOD: Hassle Free BYOD
sponsored by Insight
WHITE PAPER: This informative resource discusses a new approach to BYOD where employees choose their own device from a menu of pre-approved devices and plans, helping ease the burden of management for IT and allowing for improved efficiency.
Posted: 24 Apr 2014 | Published: 24 Apr 2014

Insight

3-2-1 Contact: The Call Center in a Multichannel World
sponsored by SearchCRM
EBOOK: Learn how mobile apps are changing how agents interact with customers -- and how some companies are integrating mobile CRM with the contact center.
Posted: 17 Apr 2014 | Published: 18 Apr 2014

SearchCRM

True Stories of the Connected: Same Day Delivery
sponsored by Cisco Systems, Inc.
CASE STUDY: This brief but informative webcast examines how bike messengers on the streets of San Francisco are benefiting from the increased connectivity that mobile technology provides.
Posted: 14 Apr 2014 | Published: 14 Apr 2014

Cisco Systems, Inc.

Meeting Customers Where They Are With Dynamic, Real-Time Mobile Engagement
sponsored by Kofax, Inc.
WHITE PAPER: This white paper to highlights a mobile engagement and analytics platform equipped with all the necessities to provide comprehensive, real-time self-service capabilities, ensure a top-notch customer experience.
Posted: 03 Apr 2014 | Published: 31 Jan 2014

Kofax, Inc.

Tips to take your mobility strategy to the next level
sponsored by CA Technologies.
WHITE PAPER: This informative resource takes an in-depth look at how your organization can make the latest mobility push work for you by working proactively with business and IT to deliver applications that solve real business problems and generate revenue.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

CA Technologies.

Seven Ways To Create An Unbeatable Enterprise Mobility Strategy
sponsored by CA Technologies.
WHITE PAPER: This informative resource discusses seven ways in which you can build a mobile strategy for your organization that will help you improve productivity, efficiency and collaboration.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

CA Technologies.

Mobile BI: A Must Have in the New Mobile-First World
sponsored by MicroStrategy Incorporated
EGUIDE: "Anyone that uses BI has the need for mobile BI," said BI analyst Howard Dresner, president at Dresner Advisory Services. In this exclusive e-guide, learn more from Dresner and other mobile experts about why mobile BI is a must-have for forward-thinking businesses, and get advice on best practices for developing a mobile plan.
Posted: 02 Apr 2014 | Published: 02 Apr 2014

MicroStrategy Incorporated

BYOD and UC: Get more value from both
sponsored by Cisco
WHITE PAPER: This informative resource takes an in-depth look at the role mobility can play as part of a midmarket enterprise's UC platform and how your organization can streamline management to reap the benefits of BYOD.
Posted: 02 Apr 2014 | Published: 02 Apr 2014

Cisco

IT is Fully Charged and Ready to Roam
sponsored by CA Technologies.
WHITE PAPER: This informative resource examines a survey of 1,300 senior IT decision makers concerning how they are taking charge of their organizations' mobile projects.
Posted: 01 Apr 2014 | Published: 01 Apr 2014

CA Technologies.
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