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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMReports
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2014 BYOD and Mobile Security Report
sponsored by Lumension
WHITE PAPER: This informative resource takes an in-depth look at the state of BYOD and mobile security, discussing how the landscape has changed over the past year.
Posted: 21 Apr 2014 | Published: 21 Apr 2014

Lumension

3-2-1 Contact: The Call Center in a Multichannel World
sponsored by SearchCRM
EBOOK: Learn how mobile apps are changing how agents interact with customers -- and how some companies are integrating mobile CRM with the contact center.
Posted: 17 Apr 2014 | Published: 18 Apr 2014

SearchCRM

Mobility and Bring-Your-Own-Device Insights for Mid-Market Enterprises
sponsored by Cisco
WHITE PAPER: This white paper examines the power of implementing unified communications infrastructure that enables full mobility suites in order to help mid-market enterprises realize the full benefits of mobility.
Posted: 02 Apr 2014 | Published: 31 Jul 2013

Cisco

Kick Start your Mobile App Strategy
sponsored by OutSystems
EBOOK: This eBook looks at how to kick start your mobile application strategy.
Posted: 02 Apr 2014 | Published: 02 Apr 2014

OutSystems

Cisco Bring Your Own Device - Device Freedom Without Compromising the IT Network
sponsored by Cisco
WHITE PAPER: This informative paper takes an in-depth look at BYOD, from its business drivers to the impact that it's having on markets and business processes, and discusses what tools and strategies you can use to wield its monumental power to your advantage.
Posted: 01 Apr 2014 | Published: 01 Apr 2014

Cisco

Top Unified Communications Trends for Midsize Businesses
sponsored by Cisco
WHITE PAPER: This insightful white paper summarizes research from Forrester regarding current usage trends and perceptions of unified communications among midsize organizations around the world.
Posted: 01 Apr 2014 | Published: 31 Jan 2014

Cisco

ENTERPRISE SERVICES BLOG: Top 10 Tips to Achieve Enterprise Mobility in Asia
sponsored by Hewlett-Packard Company
WHITE PAPER: Access this resource to unveil 10 industry recommendations on how to capitalize on Asia's tech-savvy population and implement enterprise mobility into the workplace.
Posted: 25 Mar 2014 | Published: 18 Feb 2014

Hewlett-Packard Company

Engaging Customers: New Lessons Around Customer Behavior
sponsored by IBM
EGUIDE: This expert e-guide lays out five CEM lessons learned from AMC's hit TV show Breaking Bad that can help you cook up better customer experiences. Also inside, find a case study that describes the success that doughnut store Krispy Kreme found with the right mobile engagement strategy.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM

Video: Workday's Mobile Solutions for iPad
sponsored by Workday
VIDEO: View the following video to uncover what a user-centric application solution looks like. Learn how with simplicity, usability, and of course, the right functions, you can enable your workforce to do their job more efficiently ultimately driving innovation and higher revenue.
Posted: 20 Mar 2014 | Premiered: 20 Mar 2014

Workday

Video: Enterprise Mobility: A New Way to Work
sponsored by Workday
VIDEO: View the following brief video to get a firsthand look at an all-inclusive solution to application mobility and how it can deliver the functionality and simplicity required in today's high-paced market.
Posted: 20 Mar 2014 | Premiered: 20 Mar 2014

Workday

Close the Omni-channel Customer Experience Gap
sponsored by IBM
WHITE PAPER: If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center.
Posted: 20 Mar 2014 | Published: 31 Aug 2013

IBM

Computer Weekly Buyer's Guide to Mobile Device Management
sponsored by TechTarget
RESOURCE: The trend for consumerisation and employees using their own devices for work comes as concerns over data security mount. In this 11-page buyer's guide, Computer Weekly examines how to formulate a strategic policy for mobile device management (MDM), and how to choose the right MDM approach and product portfolio for your organization.
Posted: 18 Mar 2014 | Published: 18 Mar 2014

TechTarget

True Stories of the Connected: Same Day Delivery
sponsored by Cisco Systems, Inc.
CASE STUDY: This brief but informative webcast examines how bike messengers on the streets of San Francisco are benefiting from the increased connectivity that mobile technology provides.
Posted: 14 Apr 2014 | Published: 14 Apr 2014

Cisco Systems, Inc.

Meeting Customers Where They Are With Dynamic, Real-Time Mobile Engagement
sponsored by Kofax, Inc.
WHITE PAPER: This white paper to highlights a mobile engagement and analytics platform equipped with all the necessities to provide comprehensive, real-time self-service capabilities, ensure a top-notch customer experience.
Posted: 03 Apr 2014 | Published: 31 Jan 2014

Kofax, Inc.

Tips to take your mobility strategy to the next level
sponsored by CA Technologies.
WHITE PAPER: This informative resource takes an in-depth look at how your organization can make the latest mobility push work for you by working proactively with business and IT to deliver applications that solve real business problems and generate revenue.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

CA Technologies.

Seven Ways To Create An Unbeatable Enterprise Mobility Strategy
sponsored by CA Technologies.
WHITE PAPER: This informative resource discusses seven ways in which you can build a mobile strategy for your organization that will help you improve productivity, efficiency and collaboration.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

CA Technologies.

Mobile BI: A Must Have in the New Mobile-First World
sponsored by MicroStrategy Incorporated
EGUIDE: "Anyone that uses BI has the need for mobile BI," said BI analyst Howard Dresner, president at Dresner Advisory Services. In this exclusive e-guide, learn more from Dresner and other mobile experts about why mobile BI is a must-have for forward-thinking businesses, and get advice on best practices for developing a mobile plan.
Posted: 02 Apr 2014 | Published: 02 Apr 2014

MicroStrategy Incorporated

BYOD and UC: Get more value from both
sponsored by Cisco
WHITE PAPER: This informative resource takes an in-depth look at the role mobility can play as part of a midmarket enterprise's UC platform and how your organization can streamline management to reap the benefits of BYOD.
Posted: 02 Apr 2014 | Published: 02 Apr 2014

Cisco

IT is Fully Charged and Ready to Roam
sponsored by CA Technologies.
WHITE PAPER: This informative resource examines a survey of 1,300 senior IT decision makers concerning how they are taking charge of their organizations' mobile projects.
Posted: 01 Apr 2014 | Published: 01 Apr 2014

CA Technologies.

Kofax Mobile Capture - Features and Benefits of Real-Time Mobile Engagement
sponsored by Kofax, Inc.
WEBCAST: In this video, learn about Kofax Mobile Capture, which allows you to take a photo, and that information is instantly inserted into the appropriate business process. Discover how this innovative technology ensures the highest quality faster and at a lower cost, and extracts more valuable data so customer engagement is also enhanced.
Posted: 31 Mar 2014 | Premiered: Oct 7, 2013

Kofax, Inc.

Advanced Technologies Key to Next-Gen Contact Centers
sponsored by LogMeIn, Inc.
EGUIDE: Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools
Posted: 27 Mar 2014 | Published: 27 Mar 2014

LogMeIn, Inc.

Social CRM guide: GNC analyzes social data for better marketing
sponsored by IBM
EGUIDE: In this exclusive Solution Spotlight, discover how nutritional products retailer GNC successfully leveraged social channels  to grow their customer base and created "a net increase in the discussions about GNC,'' according to Chris James, director of social media at GNC.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM

Analysts on CRM: How mobile, social, analytics are reshaping strategies
sponsored by IBM
EGUIDE: In this e-guide, get advice from experts including Gartner research vice president Gene Alvarez, on how businesses can prepare for the evolving CRM market and address changing customer experience needs. Don't get left behind by relying on legacy processes and technology -- find out how to get ahead of the pack by reading now.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM

Effectively Leveraging CRM Analytics
sponsored by MicroStrategy Incorporated
EGUIDE: This expert e-guide discusses how to measure success with mobile, social, and analytics with a new set of metrics. Also, discover Forrester Research Inc. analyst Mike Gualtieri's four steps to developing a customer data management strategy that allows you to successfully leverage analytics.
Posted: 21 Mar 2014 | Published: 21 Mar 2014

MicroStrategy Incorporated

How to get more from BYOD
sponsored by Cisco
WHITE PAPER: This exclusive paper examines a set of mobile solutions designed to enable BYOD environments by combining best-of-class technology, validated designs, and end-to-end support.
Posted: 20 Mar 2014 | Published: 20 Mar 2014

Cisco
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