Transforming Customer Experience: The Convergence of Social, Mobile and Business Process Management

Transforming Customer Experience: The Convergence of Social, Mobile and Business Process Management

Cover

To stay ahead in today’s rapidly changing business environment, organizations need agile business processes that allow them to adapt quickly to evolving markets, customer needs, policies, regulations, and business models. The convergence of a trio of technologies and business practices – social computing, mobile computing and business process management (BPM) – is opening up interesting avenues for business.

In order to take advantage of the convergence of Social, Mobile and BPM to become more innovative, nimble, and adaptive to change, we must first understand how these technology-based solutions work independently of one another. The following subsections provide a brief description of each domain; the rest of the white paper considers their convergence.

Vendor:
Oracle Corporation
Posted:
25 Oct 2013
Published:
31 Jan 2013
Format:
PDF
Length:
12 Page(s)
Type:
White Paper
Language:
English
Already a Bitpipe member? Login here

Download this White Paper!

By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.

You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.

Safe Harbor