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Customer Data ManagementReports
176 - 200 of 339 Matches Previous Page  | Next Page
Transforming the Help Desk with Remote Support Services
sponsored by LogMeIn, Inc.
WHITE PAPER: This whitepaper looks at the challenges and solutions for providing technical support to customers. Learn about a support solution offering full support to customers remotely while tracking end-user feedback for start-ups to large organizations.
Posted: 27 Jul 2011 | Published: 27 Jul 2011

LogMeIn, Inc.

HP Business Data Warehouse appliance
sponsored by HP & Intel®
DATA SHEET: Access this brief resource for an informative overview of the HP's Business Data Warehouse Appliance.
Posted: 22 Jul 2011 | Published: 22 Jul 2011

HP & Intel®

5 Mistakes Auditing Virtual Environments (You Don't Want to Make)
sponsored by HyTrust
WHITE PAPER: Read this expert guide to ensure your virtual environment is in compliance with PCI DSS 2.0 and avoid common errors made in the auditing process.
Posted: 21 Jul 2011 | Published: 21 Jul 2011

HyTrust

Presentation Transcript: Virtualized Cardholder Data Environments Capitalizing on Updated PCI SSC Guidance
sponsored by HyTrust
PRESENTATION TRANSCRIPT: 2010 marked the release of the PCI's DSS 2.0 compliance standards, and among a variety of new standards, virtualization has made an appearance. Access this presentation transcript for expert analysis of the latest challenges of PCI compliance, including a detailed overview of concerns related to virtualization.
Posted: 07 Jul 2011 | Published: 07 Jul 2011

HyTrust

Decision Management Smarter Insurance Processes
sponsored by IBM
CASE STUDY: With varying compliance demands, change is the mainstay of the insurance industry. There are constant alterations to underwriting, rating, claims processing, fraud detection and billing. Read this case study of the Traveler's implementation of a business rules management system to effectively improve all of their processes.
Posted: 07 Jul 2011 | Published: 07 Jul 2011

IBM

Healthcare Case Study: How HealthNow Built a Streamlined Member Enrollment Process with Business Rules
sponsored by IBM
PRODUCT OVERVIEW: Like many organizations in the healthcare industry, HealthNow is confronting difficulties from multiple legacy systems, manual and disjointed processes and changing customer demands. Access this resource to learn how HealthNow turned their member enrollment system into an enhanced service oriented architecture.
Posted: 07 Jul 2011 | Published: 07 Jul 2011

IBM

Taking action on analytics: Using data for customer loyalty and retention
sponsored by SAP America, Inc.
EBOOK: During the recession, organizations have been forced to revisit customer retention tactics and define a clear strategy for customer loyalty. Yet many organizations lack the strong understanding of customer data that is the foundation of a successful customer loyalty program.  In this e-book, learn about trends in customer relationship management.
Posted: 05 Jul 2011 | Published: 05 Jul 2011

SAP America, Inc.

Knowledge Management is NOT an Add-on!
sponsored by Consona Corporation
WHITE PAPER: Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM.
Posted: 17 Jun 2011 | Published: 01 Oct 2010

Consona Corporation

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success
sponsored by Consona Corporation
WHITE PAPER: Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing.
Posted: 17 Jun 2011 | Published: 01 Oct 2009

Consona Corporation

Making Support Social: Turning Customer Engagement Into Customer Success
sponsored by Consona Corporation
WHITE PAPER: Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper.
Posted: 17 Jun 2011 | Published: 01 May 2010

Consona Corporation

Case Study-VMware Consona Knowledge Management
sponsored by Consona Corporation
CASE STUDY: Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.
Posted: 17 Jun 2011 | Published: 01 Jun 2010

Consona Corporation

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay
sponsored by Consona Corporation
WHITE PAPER: The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates.
Posted: 17 Jun 2011 | Published: 17 Jun 2011

Consona Corporation

Improving the Customer Experience
sponsored by Consona Corporation
EGUIDE: This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.
Posted: 14 Jun 2011 | Published: 14 Jun 2011

Consona Corporation

The Instant-On Enterprise: Business and Government white paper
sponsored by Hewlett-Packard Company
RESOURCE CENTER: Tomorrow’s leaders will be organizations that leverage technology to capitalize on rather than simply adapt to changing customer expectations.Access this white paper and find the three major business intelligence trends that are shaping the next generation of successful enterprises.
Posted: 27 May 2011 | Published: 27 May 2011

Hewlett-Packard Company

SAP In-Memory Computing Video
sponsored by SAP America, Inc.
WEBCAST: Ever wondered how information can be accessed before a customer even leaves the store? With “real” real-time computing companies can make smarter, faster decisions every minute of the day. View now to see how in-memory technology can work for you.
Posted: 20 May 2011 | Premiered: May 18, 2011

SAP America, Inc.

True Profiles: A Contemporary Method for Managing Customer Data
sponsored by Unica Corporation - An IBM Company
WHITE PAPER: As the internet changes the way of traditional marketing and communication, discover a “True Profile” as a means of understanding customer behavior, actions and preferences using analytics. Learn the 4 key components of True Profiles and the business benefits included.
Posted: 04 May 2011 | Published: 04 May 2011

Unica Corporation - An IBM Company

E-Guide: Developing a Strategy for and Implementing Real-time BI and Analytics
sponsored by Tableau Software
EGUIDE: Many organizations are realizing the interesting and paradoxical pattern that exists with BI applications: the more you use them, the more new and different requirements keep pouring in. Read this E-Guide and learn to gain a stronger understanding of your customers and business as well as to excel in today’s competitive market with real-time BI.
Posted: 15 Apr 2011 | Published: 15 Apr 2011

Tableau Software

Case Study: Mandarin Oriental
sponsored by SDL Web Content Management Solutions Division
VIDEO: This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.
Posted: 11 Apr 2011 | Premiered: 11 Apr 2011

SDL Web Content Management Solutions Division

Smarter Data Management - Controlling Data Growth
sponsored by IBM
VIDEO: Data growth is one of the most significant challenges – and opportunities - facing organizations today. New forms of data, the retention of additional detail for analysis, increasing pressure for high availability of more of the data, regulatory and security.
Posted: 06 Apr 2011 | Premiered: 06 Apr 2011

IBM

Unlock Hidden Profits Using Effective Pricing Strategies
sponsored by SAP America, Inc.
WHITE PAPER: Learn how to use smart, sound pricing strategies to increase revenues while protecting margins. Enterprise-wide visibility into the many drivers that come into play can help with identifying opportunities, negotiating deals properly, and adjusting with agility to changing conditions.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

The Importance of Real-Time Executive Dashboards
sponsored by ASG Software Solutions
PRESENTATION TRANSCRIPT: According to a recent study by an independent research firm, "90 percent of IT executives surveyed think that a real-time, customized dashboard will improve service levels and problem remediation."
Posted: 23 Mar 2011 | Published: 23 Mar 2011

ASG Software Solutions

Optimizing Your Return on Customer Attention with Oracle RTD
sponsored by Oracle Corporation
WHITE PAPER: Read this white paper to learn how BI can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction.
Posted: 22 Mar 2011 | Published: 01 Apr 2010

Oracle Corporation

Optimize Data Management for Smarter Banking and Financial Markets E-Book
sponsored by IBM
EBOOK: This e-book explains how smarter banks can anticipate customer needs and deliver innovative products faster, more consistently and more nimbly than the competition. They have full visibility of their risk position and customer needs. And they respond quickly to both challenges and opportunities. Read on to learn how to become a smarter bank.
Posted: 18 Mar 2011 | Published: 18 Mar 2011

IBM

Optimize Your Data Management for Smarter Telecommunications eBook
sponsored by IBM
EBOOK: To grow their business, telcos must overcome obstacles presented by legacy systems and thinking and simplify complex processes and infrastructure. IBM data management solutions can help telcos improve operational efficiency and find innovative ways to differentiate the customer experience.
Posted: 17 Mar 2011 | Published: 17 Mar 2011

IBM

IBM Smart Analytics System Demo
sponsored by IBM
PRODUCT DEMO: This demo helps customers learn about IBM Smart Analytics System product offerings and benefits. 
Posted: 17 Mar 2011 | Premiered: 17 Mar 2011

IBM
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