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How Analytics Bring Organizations Closer to Their Customers
sponsored by IBM
WHITE PAPER: Analytics offer insight and can help you make better, smarter decisions - both of which can enable positive customer experiences. In today's wide-open business environment, customers have plenty to choose from. This paper explains why using analytics to your advantage is key to fostering successful customer relationships.
Posted: 19 Apr 2012 | Published: 19 Apr 2012

IBM

SearchBusinessAnalytics.com Tip Guide: Advanced analytics key component for ‘decision management systems’
sponsored by Sybase, an SAP company
EGUIDE: This tip guide offers an explanation from industry expert James Taylor as to why every customer should not be treated the same in today's ever-evolving business environment. Taylor details why decision management systems involving automation are essential to making successful strategic and operational decisions that please your customers.
Posted: 23 Mar 2012 | Published: 23 Mar 2012

Sybase, an SAP company

Customer Experience Exchange E-Zine: Issue 3
sponsored by SearchCRM
EZINE: In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Posted: 20 Mar 2012 | Published: 20 Mar 2012

SearchCRM

Process-Driven Master Data Management for Dummies
sponsored by Software AG
BOOK: This comprehensive guide covers topics from data governance and reference data to big data and cloud-enablement, uncovers MDM myths, and looks at new trends in MDM methodology.
Posted: 19 Mar 2012 | Published: 19 Mar 2012

Software AG

Is Your CRM Solution Keeping Up with the Times?
sponsored by Oracle Corporation
WHITE PAPER: In this white paper, IT Business Edge explains the key business and technology factors to consider in deciding whether and when to upgrade your CRM system, including the Software-as-a-Service (SaaS) factor.
Posted: 02 Mar 2012 | Published: 01 Dec 2011

Oracle Corporation

Deliver a Superior Cross-Channel Commerce Experience
sponsored by Oracle Corporation
WHITE PAPER: With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors.
Posted: 01 Mar 2012 | Published: 01 Mar 2012

Oracle Corporation

Powering the Cross-Channel Customer Experience with Oracle’s Complete Commerce
sponsored by Oracle Corporation
WHITE PAPER: Read this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers. Complete Commerce can help you unify your customer's experience, personalize their journey, maximize engagement and optimize the execution along the way.
Posted: 01 Mar 2012 | Published: 01 Mar 2012

Oracle Corporation

Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support
sponsored by Oracle Corporation
WHITE PAPER: Most customer service organizations have recently seen operational budgets cut by nearly 20%. In addition, the goal of maintaining quality customer service has become more difficult to achieve. Organizations must now deliver the same levels of service with fewer resources. Can it be done? Read on, and find out how.
Posted: 01 Mar 2012 | Published: 16 Nov 2011

Oracle Corporation

The Social-Powered Enterprise
sponsored by Salesforce.com
EBOOK: This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.
Posted: 07 Feb 2012 | Published: 06 Feb 2012

Salesforce.com

The Social Sales Revolution
sponsored by Salesforce.com
EBOOK: This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.
Posted: 07 Feb 2012 | Published: 06 Feb 2012

Salesforce.com

Optimizing Your Return on Customer Attention with Oracle RTD
sponsored by Oracle Corporation
WHITE PAPER: Read this white paper to learn how business intelligence (BI) can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction.
Posted: 01 Feb 2012 | Published: 01 Feb 2012

Oracle Corporation

Smarter Commerce Manufacturing Interactive Guide
sponsored by IBM
VIRTUAL SEMINAR: Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth.
Posted: 30 Jan 2012 | Premiered: 30 Jan 2012

IBM

Experts say CEM technology can build single view of customer
sponsored by Infor CRM
EGUIDE: This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem.
Posted: 24 Jan 2012 | Published: 24 Jan 2012

Infor CRM

How to retain customer loyalty in the competitive retail market
sponsored by Infor CRM
WHITE PAPER: Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.
Posted: 16 Jan 2012 | Published: 16 Jan 2012

Infor CRM

Tip Guide: Tips for making the business case for CRM analytics – and what can be gained
sponsored by SAP America, Inc.
EGUIDE: In this e-guide, readers will learn more about customer relationship management (CRM) analytics and what can be gained from having this in place.
Posted: 13 Dec 2011 | Published: 13 Dec 2011

SAP America, Inc.

Tip Guide-- DCM and analytics: Better together- and better for customers, too
sponsored by IBM
EGUIDE: Companies in a variety of industries increasingly use dynamic case management (DCM) to streamline workflow, enable collaboration and, ultimately, serve their customers and clients better and faster than ever before. This Tip Guide introduces the trend, and provides examples of how analytics can be used to enhance DCM.
Posted: 18 Nov 2011 | Published: 07 Nov 2011

IBM

DCM and analytics: Guidelines for linking the two for maximum impact
sponsored by IBM
EGUIDE: Many organizations are taking their dynamic case management (DCM) efforts to the next level by applying analytics technology. In this Tip Guide, readers will learn where the combination is likely to work best, where business process management (BPM) fits into the picture, and how to avoid pitfalls and problems in implementation.
Posted: 18 Nov 2011 | Published: 07 Nov 2011

IBM

Capturing Value from Patient-Centered Care
sponsored by IBM
WHITE PAPER: This white paper examines the leading practices employed by healthcare systems worldwide and proposes a patient-centered care approach for IT investment that combines a series of capabilities to improve quality care, reduce operating costs and optimize revenue.
Posted: 18 Nov 2011 | Published: 18 Nov 2011

IBM

eGuide: Strategies for building the best advanced case-management architecture - Part 2
sponsored by IBM
EGUIDE: Dynamic case management (DCM) can provide companies with significant benefits, but its architecture creates plenty of challenges as well. Read this e-guide to learn how to use communication and flexibility to create an effective DCM architecture with consistent, on-going maintenance, and get tips for building a business case.
Posted: 11 Nov 2011 | Published: 07 Nov 2011

IBM

Inside the Midmarket: A 2011 Perspective - An environment like no other - IBM Worldwide Study
sponsored by IBM
WHITE PAPER: In our increasingly intelligent, instrumented, and interconnected world, midsize businesses are finding new ways to use information and technology to be smarter about how they work, where they invest, and the way they interact with their customers.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

IBM

eGuide: Storage virtualization for data migration, consolidation
sponsored by IBM
EGUIDE: Data migration is a major challenge for customers upgrading their storage hardware. Fortunately, virtualization can help to streamline this process. This expert e-guide, brought to you by SearchSystemschannel.com, explores the fundamentals of storage virtualization and points out the new revenue opportunities that accompany it.
Posted: 17 Oct 2011 | Published: 17 Oct 2011

IBM

Effectively Balancing Speed, Quality and Cost Metrics
sponsored by Citrix Online- GoToAssist
WHITE PAPER: Read this white paper to gain insight to new ways to leverage remote support platforms to create effective dashboards for customer and technical support. Along with recommendations for what to include in service dashboards.
Posted: 10 Oct 2011 | Published: 10 Oct 2011

Citrix Online- GoToAssist

Delivering exceptional web experiences - IBM Web Content Manager
sponsored by IBM
WHITE PAPER: Learn how your organization can more easily create content, target individuals with relevant content and optimize content devliery on your website and more!
Posted: 04 Oct 2011 | Published: 04 Oct 2011

IBM

Customer data analytics best practices from top performers
sponsored by IBM
EGUIDE: In this expert e-guide, gain insight into some of the best practices from the top performer's.
Posted: 30 Sep 2011 | Published: 30 Sep 2011

IBM

Corporate-wide customer analytics strategy doesn’t start with data, tools
sponsored by IBM
EGUIDE: In this expert e-guide you'll learn best practices to better understand what data is right for your analytics projects and tips to start a successful customer analytics strategy.
Posted: 29 Sep 2011 | Published: 29 Sep 2011

IBM
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