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Tip Guide-- DCM and analytics: Better together- and better for customers, too
sponsored by IBM
Posted:  18 Nov 2011
Published:  07 Nov 2011
Format:  PDF
Length:  6  Page(s)
Type:  eGuide
Language:  English
ABSTRACT:

In today's customer-centric environments, companies in a variety of industries increasingly use dynamic case management (DCM) to streamline workflow, enable collaboration and, ultimately, serve their customers and clients better and faster than ever before. In this Tip Guide, ebizQ.com contributor Alan Earls introduces the trend, and provides examples of how analytics can be used to enhance DCM.





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