Tip Guide-- DCM and analytics: Better together- and better for customers, too

Tip Guide-- DCM and analytics: Better together- and better for customers, too

Cover

In today's customer-centric environments, companies in a variety of industries increasingly use dynamic case management (DCM) to streamline workflow, enable collaboration and, ultimately, serve their customers and clients better and faster than ever before. In this Tip Guide, ebizQ.com contributor Alan Earls introduces the trend, and provides examples of how analytics can be used to enhance DCM.

Vendor:
IBM
Posted:
18 Nov 2011
Published
07 Nov 2011
Format:
PDF
Length:
6 Page(s)
Type:
eGuide
Language:
English
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