Web Self-Service: The Cornerstone of Multi-Channel Customer Experience Management
sponsored by IntelliResponse
WHITE PAPER:
In today’s highly competitive economic climate, there is no margin for error when it comes to attracting and retaining customers. Businesses must now offer more channels of communication, more customer options, and faster responses than ever before.
Posted: 02 Dec 2009 | Published: 02 Dec 2009
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9 Critical Steps in Designing Enterprise-Wide Feedback Systems
sponsored by MarketTools, Inc.
WHITE PAPER:
This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade.
Posted: 25 Nov 2009 | Published: 25 Nov 2009
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Saving At-Risk Customers and Revenue Through Survey Action Management
sponsored by MarketTools, Inc.
WHITE PAPER:
Read this white paper to understand what Survey Action Management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.
Posted: 25 Nov 2009 | Published: 25 Nov 2009
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Increasing Competitiveness and Reducing Costs in Today's Economy
sponsored by Microsoft Corporation India Pvt Ltd
WHITE PAPER:
This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.
Posted: 24 Nov 2009 | Published: 24 Nov 2009
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Selling to the C-Level: How to Convince Company Leaders to Buy
sponsored by ZoomInfo
WHITE PAPER:
This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.
Posted: 09 Nov 2009 | Published: 09 Nov 2009
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A Guide to the Value of Reliable Data in Retail Banking
sponsored by DataFlux Corporation
WHITE PAPER:
Banks need to get smarter, attract the right customers, implement customer level risk management, and implement risk adjusted customer relationship pricing and all of this is dependent on trusted data. This paper examines the impact of unreliable data on retail banks. It then defines the requirements needed to guarantee data reliability in banking.
Posted: 04 Nov 2009 | Published: 04 Nov 2009
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The Total Economic Impact Of DMExpress
sponsored by Syncsort
WHITE PAPER:
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis.
Posted: 28 Oct 2009 | Published: 28 Oct 2009
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Streamline Your Business, Accelerate Your Growth: Using an Affordable Application Built for Small Businesses
sponsored by SAP AG
WHITE PAPER:
The SAP® Business One application offers a single, affordable way to manage your entire business – from sales and customer relationships to financials and operations. Designed specifically for small businesses, it helps you streamline processes, act on timely information, and accelerate profitable growth.
Posted: 26 Oct 2009 | Published: 26 Oct 2009
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Beyond Survival: Thriving Through the Turbulence: BI in the Retail Industry
sponsored by SAP America Inc
WHITE PAPER:
Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments.
Posted: 12 Oct 2009 | Published: 12 Oct 2009
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Make CRM Work the Way Salespeople Do
sponsored by Oracle Corporation
WHITE PAPER:
This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.
Posted: 08 Oct 2009 | Published: 08 Oct 2009
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Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees
sponsored by IBM
WHITE PAPER:
With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.
Posted: 01 Oct 2009 | Published: 01 Oct 2009
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Security in the Call Center: Verifying Customer Identities without the Inconvenience
sponsored by RSA, The Security Division of EMC
WHITE PAPER:
Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.
Posted: 25 Sep 2009 | Published: 25 Sep 2009
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Business Success in a Dark Market: An Inside Look at How the Fraud Underground Operates
sponsored by RSA, The Security Division of EMC
WHITE PAPER:
The fraud underground is a sophisticated criminal enterprise that operates much like a real-world business. This white paper examines how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve.
Posted: 25 Sep 2009 | Published: 25 Sep 2009
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How to write a RFP for Master Data Management: 10 Common Mistakes to Avoid
sponsored by Siperian, Inc.
WHITE PAPER:
Critical master data management (MDM) functionality can be easily overlooked when request for proposals (RFPs) are narrowly focused on a single business data type. Ensure success by avoiding 10 costly mistakes when writing your RFP.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
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The Flawed Vision of Customer Data Integration – How to Get it Right the First Time
sponsored by Siperian, Inc.
WHITE PAPER:
The initial goal of Customer Data Integration (CDI) was to create the most reliable customer data for the entire company. We now know that the golden opportunity for CDI lies within Master Data Management and the ability to uncover interactions and understand the relationships that companies have with their customers.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
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Customer Relationship Management: The Winning Strategy in a Challenging Economy
sponsored by Microsoft
WHITE PAPER:
In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
Posted: 15 Sep 2009 | Published: 15 Sep 2009
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The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success
sponsored by Microsoft
WHITE PAPER:
This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.
Posted: 14 Sep 2009 | Published: 14 Sep 2009
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Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional
sponsored by Microsoft
WHITE PAPER:
This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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Enhance Your Business Banking Client Relationships with RIA Technologies
sponsored by Actuate
WHITE PAPER:
Web 2.0 applications have forever changed the way that consumers interact with financial firms and those experiences have raised their expectations for online banking. Banks can now deliver Rich Internet Applications that automate business processes while providing a user experience that elicits real enthusiasm in the marketplace.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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Anatomy of a Siebel CRM Archiving Project
sponsored by IBM
WHITE PAPER:
The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.
Posted: 04 Sep 2009 | Published: 04 Sep 2009
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Wealth Management Firms Choose CRM to Improve Productivity and Client Service
sponsored by Microsoft
WHITE PAPER:
To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.
Posted: 25 Aug 2009 | Published: 25 Aug 2009
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A Guide To CRM ROI
sponsored by Relavis Corporation
WHITE PAPER:
The purpose of this paper is to provide a foundation for building, analyzing and interpreting a return on investment (ROI) model for your customer relationship management initiative.
Posted: 19 Aug 2009 | Published: 19 Aug 2009
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Microsoft Dynamics RoleTailored Business Productivity: "Software Designed for Your People"
sponsored by Microsoft
WHITE PAPER:
By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software.
Posted: 18 Aug 2009 | Published: 18 Aug 2009
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Increase Your Returns Using Event-Based Marketing
sponsored by Infor CRM
WHITE PAPER:
Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.
Posted: 22 Jul 2009 | Published: 22 Jul 2009
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Retaining Customers in Today's Economic Landscape: Improving SAP Order Management
sponsored by Esker Inc.
WHITE PAPER:
This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.
Posted: 10 Jul 2009 | Published: 10 Jul 2009
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