The CMI Model: Managing Inventory outside the Four Walls
| sponsored by Clear Spider Inc.
WHITE PAPER:
Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider's CMI technology.
Posted: 01 Sep 2008 | Published: 01 Sep 2008
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On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision
| sponsored by Sage (UK) Limited
WHITE PAPER:
This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
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Customer Relationship Management Sales Enablement: User Acceptance Means More Sales
| sponsored by Sage (UK) Limited
WHITE PAPER:
This paper will outlines how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
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Marketing Transformation - How to Lead the Revolution
| sponsored by Extraprise Group, Inc.
WHITE PAPER:
This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business.
Posted: 10 Aug 2008 | Published: 01 Jan 2004
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Improving Database Processing Performance
| sponsored by CA
WHITE PAPER:
This paper discusses CA's commitment to improving the business value of CA Datacom through continued investment to sustain the solution's performance and availability advantages.
Posted: 06 Aug 2008 | Published: 01 Mar 2008
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IDC on Top 10 Strategic Banking Initiatives
| sponsored by Actuate Corporation
WHITE PAPER:
The power of the CIO is increasing, as is the CIO's ability to command more of the IT budget for enterprise wide initiatives. This paper details some key initiatives for banks as they determine how to allocate their current and future IT budgets.
Posted: 21 Jul 2008 | Published: 01 Nov 2007
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Benefits and Advantages of Recording and Archiving Calls
| sponsored by Teleformix
WHITE PAPER:
This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO.
Posted: 11 Jul 2008 | Published: 01 Oct 2006
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The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions
| sponsored by Teleformix
WHITE PAPER:
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: 11 Jul 2008 | Published: 01 Jul 2007
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Product Management & the Functional Designer: 3 Reasons It's a "Must-Have" for Successful Products
| sponsored by ZIGZAG Marketing, Inc.
WHITE PAPER:
The most absent and overlooked role in the entire product delivery cycle is the functional designer. Ironically, it may have a greater impact on the success of a product than any other role.
Posted: 10 Jul 2008 | Published: 01 Jul 2008
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2008 Annual Report: IT Governance, Risk and Compliance - Improving Business Results and Mitigating Financial Risk Research Report
| sponsored by Symantec Corporation
WHITE PAPER:
The 2008 Annual Report reveals the IT GRC maturity profiles, business outcomes, capabilities and practices that are most responsible for influencing and impacting business rewards and risks.
Posted: 17 Jun 2008 | Published: 01 May 2008
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Business Value Analysis Study: Citizens Business Bank
| sponsored by Symantec Corporation
WHITE PAPER:
This value study for Citizens is a result of The Alchemy Solutions Group conducting a Total Operational and Economic Impact (TOEI) analysis.
Posted: 17 Jun 2008 | Published: 01 Dec 2007
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Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service
| sponsored by Avaya Inc.
WHITE PAPER:
Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.
Posted: 02 Jun 2008 | Published: 01 Mar 2008
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Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought
| sponsored by IBM
WHITE PAPER:
Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.
Posted: 14 May 2008 | Published: 01 Sep 2007
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Data Quality Considerations in Master Data Management Structures
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
In this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions.
Posted: 13 May 2008 | Published: 01 May 2008
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Master Data Management: A White Paper by Bloor Research
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
This paper offers valuable insights and considerations for corporations and other organizations seeking to implement a Master Data Management strategy.
Posted: 09 May 2008 | Published: 01 Jan 2008
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Tuning Your ERP Application
| sponsored by Quest Software
WHITE PAPER:
Despite the myth of "untouchability" there are many opportunities for tuning commercial packaged application performance. This whitepaper discusses opportunities for tuning commercially available packaged applications.
Posted: 31 Mar 2008 | Published: 01 Jan 2005
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Intelligent Merchandising: Creating a Unique Shopping Experience, Part 3
| sponsored by SAP America Inc
WHITE PAPER:
The amount of customer information available grows every day. Learn why it is critical for you to analyze and understand customer information in order to draw meaningful conclusions about consumer lifestyles, buying habits and shopping behaviors.
Posted: 24 Mar 2008 | Published: 01 Aug 2007
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Intelligent Merchandising: Creating a Unique Shopping Experience, Part 1
| sponsored by SAP America Inc
WHITE PAPER:
Learn how you can how you can hook customers with fresh, unusual and relevant shopping experiences. Drive customer loyalty by training, empowering and providing employees with the technical tools to capture the nuances of customer behavior.
Posted: 24 Mar 2008 | Published: 01 May 2007
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Intelligent Merchandising: Creating a Unique Shopping Experience, Part 2
| sponsored by SAP America Inc
WHITE PAPER:
Anticipating customer needs is a better predictor of success than just responding to what customers say they want. Read this white paper to learn how you can create a unique customer experience by anticipating customers' lifestyle needs and demands.
Posted: 24 Mar 2008 | Published: 01 Aug 2007
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The One-to-One Marketing Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey
| sponsored by Infor
WHITE PAPER:
This white paper will show how three core marketing strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one marketing future.
Posted: 11 Mar 2008 | Published: 01 Mar 2008
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Protect Your Customer Data for Peace of Mind
| sponsored by Cisco Systems, Inc.
WHITE PAPER:
When dealing with something as invaluable as customer data, think about creating a unified strategy that incorporates the network, people, and tools. Read this paper for advice on how to protect your customers data for piece of mind.
Posted: 22 Feb 2008 | Published: 01 Jan 2007
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Data Quality - The Foundation of Operational Effectiveness
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
Operational and analytical business processes rely on a solid, high-quality data foundation, but companies often neglect data quality until a major problem occurs that could've been avoided. Learn about the benefits and importance of da...
Posted: 18 Sep 2007 | Published: 01 Jan 2006
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Holistic Customer Strategies for the Enterprise: Peppers and Rogers Report on the Payoffs
| sponsored by Infor
WHITE PAPER:
A single view of the customer includes adoption and governance issues that help an enterprise act as a customer advocate, predict lifetime value, and effectively segment its customer base.
Posted: 01 Aug 2007 | Published: 01 Aug 2007
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Strategies for Customer Growth and Loyalty in the Enterprise
| sponsored by Infor
WHITE PAPER:
Customer-centric growth strategies are being developed and implemented by enterprises around the world with a goal to deepen relationships with customers and emphasize long-term satisfaction over short-term sales conversions.
Posted: 01 Aug 2007 | Published: 01 Aug 2007
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The Data Governance Maturity Model
| sponsored by DataFlux Corporation
WHITE PAPER:
The success of a business is increasingly tied to the quality of their information. Through the Data Governance Maturity Model, organizations can identify precisely how they can create an environment that can deliver and sustain high-quality information.
Posted: 05 Jul 2007 | Published: 01 Jul 2007
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