sponsored by Oracle Corporation
Posted:  01 Feb 2012
Published:  01 Feb 2012
Format:  PDF
Length:  16  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:

Both you and your customers need and want to maximize the effectiveness of your interactions. Customers want to interact with customer-contact applications that make the best possible use of their information and tailor the experience to their needs. A business intelligence (BI) solution that facilitates real-time decisions (RTD) adds significant new capabilities to all your customer-contact applications, allowing you to decisively increase your return on customer attention (ROCA).

Read this white paper to learn how BI can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction.






BROWSE RELATED RESOURCES
Business Intelligence | Business Intelligence Software | CRM | Customer Data Management | Customer Interaction Services | Customer Service | Oracle (Product) | Real-time Analytical Software | Real-time Analytics

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