Customer Data Management Reports

EGUIDE: In this expert e-guide, gain insight into some of the best practices from the top performer's.

Posted: 30 Sep 2011 | Published: 30 Sep 2011

EGUIDE: In this expert e-guide you'll learn best practices to better understand what data is right for your analytics projects and tips to start a successful customer analytics strategy.

Posted: 29 Sep 2011 | Published: 29 Sep 2011

WHITE PAPER: Access this white paper to learn nine essentials to online opinion marketing.

Posted: 26 Sep 2011 | Published: 26 Sep 2011

WHITE PAPER: This ebook by sales strategy expert Rich Berkman outlines four ways to leverage the unique data insights that interactive sales playbooks provide.

Posted: 04 Aug 2011 | Published: 04 Aug 2011

WHITE PAPER: In this case study, Bouygues Telecom uses an analysis platform to help it proactively uncover online and in-store fraud by consumers, dealers and organized crime groups, and prevent the subsequent loss of products and revenue.

Posted: 28 Jul 2011 | Published: 28 Jul 2011

DATA SHEET: Access this brief resource for an informative overview of the HP's Business Data Warehouse Appliance.

Posted: 22 Jul 2011 | Published: 22 Jul 2011

WHITE PAPER: Read this expert guide to ensure your virtual environment is in compliance with PCI DSS 2.0 and avoid common errors made in the auditing process.

Posted: 21 Jul 2011 | Published: 21 Jul 2011

PRESENTATION TRANSCRIPT: 2010 marked the release of the PCI's DSS 2.0 compliance standards, and among a variety of new standards, virtualization has made an appearance. Access this presentation transcript for expert analysis of the latest challenges of PCI compliance, including a detailed overview of concerns related to virtualization.

Posted: 07 Jul 2011 | Published: 07 Jul 2011

CASE STUDY: With varying compliance demands, change is the mainstay of the insurance industry. There are constant alterations to underwriting, rating, claims processing, fraud detection and billing. Read this case study of the Traveler's implementation of a business rules management system to effectively improve all of their processes.

Posted: 07 Jul 2011 | Published: 07 Jul 2011

EBOOK: During the recession, organizations have been forced to revisit customer retention tactics and define a clear strategy for customer loyalty. Yet many organizations lack the strong understanding of customer data that is the foundation of a successful customer loyalty program.  In this e-book, learn about trends in customer relationship management.

Posted: 05 Jul 2011 | Published: 05 Jul 2011

CASE STUDY: Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.

Posted: 17 Jun 2011 | Published: 01 Jun 2010

EGUIDE: This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.

Posted: 14 Jun 2011 | Published: 14 Jun 2011

WHITE PAPER: As the internet changes the way of traditional marketing and communication, discover a “True Profile” as a means of understanding customer behavior, actions and preferences using analytics. Learn the 4 key components of True Profiles and the business benefits included.

Posted: 04 May 2011 | Published: 04 May 2011

EGUIDE: Many organizations are realizing the interesting and paradoxical pattern that exists with BI applications: the more you use them, the more new and different requirements keep pouring in. Read this E-Guide and learn to gain a stronger understanding of your customers and business as well as to excel in today’s competitive market with real-time BI.

Posted: 15 Apr 2011 | Published: 15 Apr 2011

VIDEO: This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.

Posted: 11 Apr 2011 | Premiered: 11 Apr 2011

VIDEO: Data growth is one of the most significant challenges – and opportunities - facing organizations today. New forms of data, the retention of additional detail for analysis, increasing pressure for high availability of more of the data, regulatory and security.

Posted: 06 Apr 2011 | Premiered: 06 Apr 2011

WHITE PAPER: Read this white paper to learn how BI can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction.

Posted: 22 Mar 2011 | Published: 01 Apr 2010

EBOOK: This e-book explains how smarter banks can anticipate customer needs and deliver innovative products faster, more consistently and more nimbly than the competition. They have full visibility of their risk position and customer needs. And they respond quickly to both challenges and opportunities. Read on to learn how to become a smarter bank.

Posted: 18 Mar 2011 | Published: 18 Mar 2011

EBOOK: To grow their business, telcos must overcome obstacles presented by legacy systems and thinking and simplify complex processes and infrastructure. IBM data management solutions can help telcos improve operational efficiency and find innovative ways to differentiate the customer experience.

Posted: 17 Mar 2011 | Published: 17 Mar 2011

PRODUCT DEMO: This demo helps customers learn about IBM Smart Analytics System product offerings and benefits. 

Posted: 17 Mar 2011 | Premiered: 17 Mar 2011

EGUIDE: This expert Q & A session explores the challenges retailers face as they increase data collection to combat fraudulent returns and policy abuse in today’s struggling economy. Find strategic advice on how retailers can cut down on fraud and determine the necessary tools and processes that must be in place to protect customer identities.

Posted: 07 Mar 2011 | Published: 07 Mar 2011

CASE STUDY: A leading UK-based music licensing company works with DataFlux and Deloitte to verify and validate millions of data records from multiple sources.

Posted: 28 Feb 2011 | Published: 28 Feb 2011

CASE STUDY: Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings.

Posted: 28 Feb 2011 | Published: 28 Feb 2011

CASE STUDY: The Miami Herald Media Company used the DataFlux data quality and data integration platform to improve and enhance the data that drives its Database Marketing division.

Posted: 28 Feb 2011 | Published: 28 Feb 2011

EBOOK: This practical 20-minute guide for UK SMEs shows you where to spend your time and effort to prepare for the recovery, and fully unlock your potential for profitable growth.

Posted: 21 Feb 2011 | Published: 21 Feb 2011