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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMWhite Papers (View All Report Types)
51 - 75 of 195 Matches Previous Page  | Next Page
Boosting Customer Loyalty and Bottom Line Results - Putting Customer Experience First in Your Contact Centre
sponsored by Genesys
WHITE PAPER: Customer experience management (CEM) is coming to the forefront as one of the best ways to differentiate your organization. This white paper explores key elements of the customer experience (CX) and how to achieve better CEM while improving operational effectiveness and driving down costs.
Posted: 30 May 2014 | Published: 30 May 2014

Genesys

Trusted Access:Mobile
sponsored by Raytheon Trusted Computer Solutions
WHITE PAPER: This exclusive paper discusses a mobile access solution that provides secure, reliable, and efficient access to critical data and applications from any mobile device.
Posted: 30 May 2014 | Published: 30 May 2014

Raytheon Trusted Computer Solutions

Leveraging Mobility: Creating Unprecedented Performance and Business Transformation
sponsored by Newgen Software
WHITE PAPER: The following white paper explores the importance of mobile applications when it comes to enabling self-service claims architecture. Gain insight on technology recommendations to make this goal a reality, use cases associated, and more.
Posted: 29 May 2014 | Published: 29 May 2014

Newgen Software

Newgen Mobility Platform for Claims Management - ZapIn
sponsored by Newgen Software
WHITE PAPER: The following white paper explores the current need for self-service claims architecture for the insurance claims industry and how mobile applications offer a promising way to reach this goal.
Posted: 29 May 2014 | Published: 29 May 2014

Newgen Software

2014 Trends to Watch: Ovum Enterprise Mobility
sponsored by CA Technologies.
WHITE PAPER: This exclusive paper takes a look at the state of enterprise mobility today and examines what to look out for as businesses adapt to increasing consumerization and extend the range of tools and applications available to employees on all devices.
Posted: 28 May 2014 | Published: 28 May 2014

CA Technologies.

Newgen Mobility Article
sponsored by Newgen Software
WHITE PAPER: The following white paper provides readers with key applications of mobility platforms for banking and insurance industries.
Posted: 28 May 2014 | Published: 28 May 2014

Newgen Software

An Innovative, Software-Based Mobile Video Conferencing Solution
sponsored by Vidyo, Inc.
WHITE PAPER: This informative paper examines the move toward mobile video conferencing and discusses the limitations of traditional solutions when it comes to supporting mobile users, examining how your organization can overcome these issues.
Posted: 27 May 2014 | Published: 27 May 2014

Vidyo, Inc.

Vidyo Enabled Insurance Services
sponsored by Vidyo, Inc.
WHITE PAPER: This exclusive resource examines how videoconferencing solutions are being embraced by customer service organizations and how they can drive collaboration and innovation.
Posted: 27 May 2014 | Published: 27 May 2014

Vidyo, Inc.

Secure Access to Sensitive Information on Mobile Devices
sponsored by Raytheon Trusted Computer Solutions
WHITE PAPER: This exclusive resource discusses the impact that the rise of BYOD has had on enterprise security, how the industry is responding, and what your organization can do to avoid the common pitfalls.
Posted: 27 May 2014 | Published: 27 May 2014

Raytheon Trusted Computer Solutions

Mobile IAM™: The “BYOD Done Right™” Solution
sponsored by Extreme Networks
WHITE PAPER: This exclusive resource examines a comprehensive BYOD solution that provides security, full IT control, and reliable network experience for all users.
Posted: 22 May 2014 | Published: 22 May 2014

Extreme Networks

The Dynamic Sales Team: Transforming the Way Organizations Sell
sponsored by Microsoft India
WHITE PAPER: In this white paper, learn how to maintain a consistent, compelling relationship with your customers by transforming the way you approach marketing, sales, and service. Explore how trends such as cloud, mobile social, big data, and analytics are impacting sales, and learn how to achieve the four key characteristics of a dynamic sales team
Posted: 20 May 2014 | Published: 31 Dec 2012

Microsoft India

Microsoft Dynamics CRM Release Preview Guide
sponsored by Microsoft India
WHITE PAPER: In this resource, learn about a family of CRM applications that can help you deliver engaging, differentiating customer experiences with marketing, sales, and service capabilities.
Posted: 20 May 2014 | Published: 30 Apr 2014

Microsoft India

Citrix XenMobile Technology Overview
sponsored by Citrix
WHITE PAPER: This exclusive paper discusses a mobile management solution that allows your business to centrally and effectively manage the devices, applications, networks and security tools within your environment.
Posted: 20 May 2014 | Published: 20 May 2014

Citrix

CRM in the World of Buyer 2.0 - Professional selling has never been more challenging
sponsored by Microsoft India
WHITE PAPER: This white paper explains why the sales environment is more complex than ever before. It also explains how adopting a CRM solution that can support sales process enablement, sales agility and sales mobility is critical to driving competitive advantage.
Posted: 19 May 2014 | Published: 19 May 2014

Microsoft India

The Ten Commandments of BOYD
sponsored by IBM
WHITE PAPER: This exclusive paper examines what you need to include to ensure that your BYOD program is a success, discussing ten critical considerations you need to keep in mind.
Posted: 19 May 2014 | Published: 19 May 2014

IBM

Justifying a new Mobile Content Management Solution
sponsored by bigtincan information
WHITE PAPER: This exclusive resource discusses how your organization can calculate the ROI of a mobile content enablement solution so that you can see first-hand the impact such a solution can have on your business. Read on to learn more.
Posted: 15 May 2014 | Published: 15 May 2014

bigtincan information

Mobile Device Management (MDM) Policies Best Practices Guide
sponsored by IBM
WHITE PAPER: This informative resource discusses how to create the most effective MDM policies by providing helpful best practices that have worked for numerous other successful organizations.
Posted: 15 May 2014 | Published: 15 May 2014

IBM

How to make SharePoint Mobile
sponsored by bigtincan information
WHITE PAPER: This exclusive resource discusses a mobile content enablement solution that allows your business to organize and securely distribute content to any mobile device with all the productivity tools mobile users need to interact with content and share.
Posted: 14 May 2014 | Published: 14 May 2014

bigtincan information

The New Face of Mobile Content Management
sponsored by bigtincan information
WHITE PAPER: This exclusive resource discusses a mobile content enablement solution that allows your employees to securely access the critical mobile data they need without getting lost in unnecessary complexity.
Posted: 13 May 2014 | Published: 13 May 2014

bigtincan information

10 Steps to Mobile Recovery and Continuity
sponsored by IBM
WHITE PAPER: This crucial paper examines what your organization can do to ensure that your mobile environment is ready in the event your mobile vendor becomes unreliable, providing ten important steps to mobile recovery and continuity.
Posted: 13 May 2014 | Published: 13 May 2014

IBM

Taking Stock: How to Secure Merchandise in a Mobile World
sponsored by Toshiba
WHITE PAPER: While mobile self-scanning technology helps retailers improve the shopping experience, many businesses worry about the impact mobility will have on shrink. In this informative white paper, learn how to combine technical, operational, and psychological deterrents to reap the benefits of mobile shopping while also minimizing shrink concerns.
Posted: 13 May 2014 | Published: 13 May 2014

Toshiba

9 Steps to Migrating to a Modern Store POS Infrastructure
sponsored by Toshiba
WHITE PAPER: Legacy point of sale (POS) systems were designed to handleone type of customer interaction at a time -- they're not built for today's world of cross-channel communication. As you adapt to mobile, social, and online transactions, it's time for you to upgrade your POS system as well.
Posted: 12 May 2014 | Published: 12 May 2014

Toshiba

How End User Experience Management Adds Value to Mobile Device Management
sponsored by Aternity
WHITE PAPER: This exclusive resource discusses a mobile management solution that augments the domain-specific metrics and analytics provided by mobile device management and mobile application management vendors with the business context of the enterprise end user to measure productivity.
Posted: 02 Jun 2014 | Published: 14 May 2014

Aternity

Overcoming the Challenges of Mobile APM
sponsored by Aternity
WHITE PAPER: This informative whitepaper explores a unique mobile application performance management solution and outlines its core benefits.
Posted: 13 May 2014 | Published: 13 May 2014

Aternity

5 Easy steps to adopting an enterprise app store
sponsored by Citrix
WHITE PAPER: This exclusive white paper examines five easy steps that your organization can take to adopt a secure and effective enterprise app store that will help you empower your workers and reap the benefits of enterprise mobility.
Posted: 12 May 2014 | Published: 12 May 2014

Citrix
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