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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMWhite Papers (View All Report Types)
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Case Study: Staying connected in wind, rain and mud
sponsored by Dell, Inc.
WHITE PAPER: This exclusive resource examines how a government organization embraced a "rugged" notebook solution that is built to endure the rough conditions that your mobile workforce will face out in the field.
Posted: 12 Jun 2014 | Published: 12 Jun 2014

Dell, Inc.

What is this 'File Sync' Thing and Why Should I Care About It
sponsored by Dropbox for Business
WHITE PAPER: This exclusive paper discusses the importance of file sync technology in the mobile era, examining how your organization can significantly increase collaboration, communications, and productivity.
Posted: 12 Jun 2014 | Published: 12 Jun 2014

Dropbox for Business

A Quick-Start Guide to Deploy an SMS Strategy for Business
sponsored by StrikeIron
WHITE PAPER: SMS is emerging as one of the most effective means of communication -- short, digestible messages sent rapidly to the right users. In this white paper, you'll find a 4-step guide to deploying an SMS strategy for customer relationship management (CRM) and marketing.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

StrikeIron

An Inside Look at Successful Mobile Management
sponsored by CA Technologies.
WHITE PAPER: This exclusive paper examines a mobile management solution that provides the management, security, and scalability your organization needs to empower your mobile workforce while preparing for the future.
Posted: 04 Jun 2014 | Published: 04 Jun 2014

CA Technologies.

Smart enterprise mobility solutions are powered by Smart Containerization™
sponsored by CA Technologies.
WHITE PAPER: This informative white paper examines a technique called containerization, which allows you to keep enterprise data segregated in its own "container" so that you can apply security policies without affecting any data that isn't work related.
Posted: 04 Jun 2014 | Published: 04 Jun 2014

CA Technologies.

3 Crucial Elements of Enterprise Mobility Management
sponsored by CA Technologies.
WHITE PAPER: This exclusive paper examines a management solution for mobility that allows you to accelerate innovation, transform challenges into opportunities, drive productivity, and accelerate the development of new applications.
Posted: 04 Jun 2014 | Published: 04 Jun 2014

CA Technologies.

Re-Engineer Your Business For Mobile Moments
sponsored by CA Technologies.
WHITE PAPER: This exclusive resource discusses the impact of the mobility shift and how you can identify the mobile moments in your organization where mobility optimization can help drive innovation and increase revenue.
Posted: 03 Jun 2014 | Published: 03 Jun 2014

CA Technologies.

Improve Your Customer Experience and Call Center with Mobile Applications
sponsored by Genesys
WHITE PAPER: Many organizations still treat mobile channels the same as traditional channels. As a result, they have yet to reap the full benefits of mobility. Ensure that doesn't happen to your company by reading this informative white paper on integrating mobile applications into your customer service and contact center operations.
Posted: 02 Jun 2014 | Published: 02 Jun 2014

Genesys

Seven Ways to Create an Unbeatable Enterprise Mobility Strategy
sponsored by CA Technologies.
WHITE PAPER: This informative resource takes an in-depth look at what your organization can do today to ensure a bright mobile future. Read on to learn seven crucial tips for creating an unbeatable mobile strategy.
Posted: 02 Jun 2014 | Published: 02 Jun 2014

CA Technologies.

Maximize ROI on Mobility with the Right Mobility Center
sponsored by CA Technologies.
WHITE PAPER: This exclusive resource discusses how establishing a mobility center of excellence can help your organization create a second-generation mobility strategy that improves time to benefit in midsized and large companies.
Posted: 02 Jun 2014 | Published: 02 Jun 2014

CA Technologies.

Boosting Customer Loyalty and Bottom Line Results - Putting Customer Experience First in Your Contact Centre
sponsored by Genesys
WHITE PAPER: Customer experience management (CEM) is coming to the forefront as one of the best ways to differentiate your organization. This white paper explores key elements of the customer experience (CX) and how to achieve better CEM while improving operational effectiveness and driving down costs.
Posted: 30 May 2014 | Published: 30 May 2014

Genesys

2014 Trends to Watch: Ovum Enterprise Mobility
sponsored by CA Technologies.
WHITE PAPER: This exclusive paper takes a look at the state of enterprise mobility today and examines what to look out for as businesses adapt to increasing consumerization and extend the range of tools and applications available to employees on all devices.
Posted: 28 May 2014 | Published: 28 May 2014

CA Technologies.

Citrix XenMobile Technology Overview
sponsored by Citrix
WHITE PAPER: This exclusive paper discusses a mobile management solution that allows your business to centrally and effectively manage the devices, applications, networks and security tools within your environment.
Posted: 20 May 2014 | Published: 20 May 2014

Citrix

The Ten Commandments of BYOD
sponsored by IBM
WHITE PAPER: This exclusive paper examines what you need to include to ensure that your BYOD program is a success, discussing ten critical considerations you need to keep in mind.
Posted: 19 May 2014 | Published: 19 May 2014

IBM

Mobile Device Management (MDM) Policies Best Practices Guide
sponsored by IBM
WHITE PAPER: This informative resource discusses how to create the most effective MDM policies by providing helpful best practices that have worked for numerous other successful organizations.
Posted: 15 May 2014 | Published: 15 May 2014

IBM

Enterprise File Sync & Share Checklist
sponsored by Code42
WHITE PAPER: This informative whitepaper explores some key strategies for choosing your mobile collaboration and file transfer platform.
Posted: 06 Jun 2014 | Published: 06 Jun 2014

Code42

Tips for Working with "The Business"
sponsored by Code42
WHITE PAPER: This whitepaper explores the future of IT and explains why it belongs to people who are able to translate business visions into technical realities.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

Code42

Infographic: The Effects of Mobile on the Enterprise
sponsored by Accellion, Inc.
WHITE PAPER: This exclusive resource takes a look at how mobility has impacted organizations today, examining both the benefits and the drawbacks of the trend.
Posted: 02 Jun 2014 | Published: 02 Jun 2014

Accellion, Inc.

How End User Experience Management Adds Value to Mobile Device Management
sponsored by Aternity
WHITE PAPER: This exclusive resource discusses a mobile management solution that augments the domain-specific metrics and analytics provided by mobile device management and mobile application management vendors with the business context of the enterprise end user to measure productivity.
Posted: 02 Jun 2014 | Published: 14 May 2014

Aternity

Newgen Mobility Article
sponsored by Newgen Software
WHITE PAPER: The following white paper provides readers with key applications of mobility platforms for banking and insurance industries.
Posted: 28 May 2014 | Published: 28 May 2014

Newgen Software

Mobile IAM™: The “BYOD Done Right™” Solution
sponsored by Extreme Networks
WHITE PAPER: This exclusive resource examines a comprehensive BYOD solution that provides security, full IT control, and reliable network experience for all users.
Posted: 22 May 2014 | Published: 22 May 2014

Extreme Networks

Microsoft Dynamics CRM Release Preview Guide
sponsored by Microsoft India
WHITE PAPER: In this resource, learn about a family of CRM applications that can help you deliver engaging, differentiating customer experiences with marketing, sales, and service capabilities.
Posted: 20 May 2014 | Published: 30 Apr 2014

Microsoft India

Enterprise Mobility Planning Guide: Increase Mobile Productivity
sponsored by Intel
WHITE PAPER: This crucial white paper examines how to build a mobile environment that will increase productivity across your business while delivering the added security you need to protect your sensitive information.
Posted: 19 May 2014 | Published: 19 May 2014

Intel

Mobile Computing Trends: Insight Into Today's Workforce
sponsored by Intel
WHITE PAPER: This exclusive paper takes a look at the latest enterprise mobility trends, focusing on the mobile workforce and what your organization can do to get the most value from your employees.
Posted: 15 May 2014 | Published: 15 May 2014

Intel

How to make SharePoint Mobile
sponsored by bigtincan information
WHITE PAPER: This exclusive resource discusses a mobile content enablement solution that allows your business to organize and securely distribute content to any mobile device with all the productivity tools mobile users need to interact with content and share.
Posted: 14 May 2014 | Published: 14 May 2014

bigtincan information
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