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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM White Papers (View All Report Types)
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Gartner Predicts 2015: Nexus of Forces Enables Human Capital Management to Support the Digital Organization
sponsored by Workday
WHITE PAPER: This resource explores how mobile and analytic technologies are transforming outdated human capital management processes, enabling them to support the digital organization. Read on to learn how workforce analytics technologies can empower your organization to meet current and future business challenges.
Posted: 18 Aug 2015 | Published: 13 Nov 2014


Financial MDM: Bringing Secure BYOD to You
sponsored by IBM
WHITE PAPER: This white paper examines the growth of bring your own device (BYOD) culture in financial services, and outlines the host of security challenges IT finance departments face when implementing MDM. Click through to address your financial mobility concerns with a cloud-based solution.
Posted: 13 Aug 2015 | Published: 31 Dec 2014


Manufacturing Goes Mobile: Highlights in MDM and Application Security
sponsored by IBM
WHITE PAPER: This white paper surveys the use of mobile device management (MDM) in the manufacturing industry. Read on to learn how you can leverage MDM to improve operational efficiency and bottom-line benefits.
Posted: 12 Aug 2015 | Published: 31 Dec 2014


App Refactoring Update: Who's New to the Landscape?
sponsored by StarMobile
WHITE PAPER: In this e-guide, Gabe Knuth surveys the current app refactoring market, and examines how one company figures into the big picture. Click here to read on about app refactoring services today.
Posted: 12 Aug 2015 | Published: 12 Aug 2015


Healthcare's Now in the Cloud with MDM
sponsored by IBM
WHITE PAPER: This white paper outlines the risks associated with incorporating MDM in hospital environments, and examines an MDM solution specific unto healthcare organizations.
Posted: 11 Aug 2015 | Published: 11 Aug 2015


Mobilize Your Virtual Enterprise Applications with 4 Steps
sponsored by StarMobile
WHITE PAPER: It's time to capitalize on next-generation remote computing protocols. Access this resource to compare newer app mobilization protocols with traditional ones, and get details on design techniques that better suit mobile environments.
Posted: 07 Aug 2015 | Published: 07 Aug 2015


EEMM Strategy and Vendor Comparison: Who Makes the Grade?
sponsored by IBM
WHITE PAPER: Access this white paper to examine EMM and MDM vendors, and determine which products are most appropriate your enterprise needs.
Posted: 07 Aug 2015 | Published: 07 Aug 2015


Cloud-Based MDM Makes the Grade in Education
sponsored by IBM
WHITE PAPER: Colleges and K-12 school districts across the country are embracing mobility in education. This white paper examines several smart mobile and app management cloud-based practices that give schools and educational institutions the tools they need to set their students up for success in the new Mobile Age.
Posted: 07 Aug 2015 | Published: 07 Aug 2015


Bolstering Network Security in a BYOD World
sponsored by VSS Monitoring
WHITE PAPER: This white paper discusses how you can stop the threats introduced by BYOD trends by implementing comprehensively visibility into all network traffic.
Posted: 05 Aug 2015 | Published: 31 Dec 2014

VSS Monitoring

Data Agility Underpins Success for Financial Institutions in the Digital Economy
sponsored by Axway
WHITE PAPER: Organizations with data agility will be the winners; but how do you get there? In this white paper, IDC explains how financial institutions develop greater data agility, increasing revenue and demonstrating innovation. Click here to discover effective ways to use API technology to open new channels.
Posted: 30 Jul 2015 | Published: 31 Jul 2014


Shoppers Disrupted: Retailing Through the Noise
sponsored by IBM
WHITE PAPER: Continuing to put the transaction at the center of business - instead of the individual - will only work against you. This executive report lays the foundation for understanding the full potential of new technologies to enhance the customer experience.
Posted: 29 Jul 2015 | Published: 29 May 2015


What the Mobile Customer Service Experience Should be
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: In this white paper you will discover the key to excelling in customer service, with particular attention paid to reaching customers through mobile devices. Read now to devise your own mobile customer service strategy and uncover how to design an app that will add value to any customer relationship.
Posted: 24 Jul 2015 | Published: 24 Jul 2015

Interactive Intelligence, Inc.

What's New in Document Capture?
sponsored by IBM
WHITE PAPER: This white paper explores how combining advanced document capture and advanced case management provides decision makers with the right content at the right time. Access now and discover 4 use cases of organizations enabling better business outcomes using these dynamic tools.
Posted: 21 Jul 2015 | Published: 31 Jan 2015


Rethinking Your Approach to Mobile Business
sponsored by Dell, Inc.
WHITE PAPER: Discover how to re-engineer your organization to embrace the mobile moments and help effectively serve your mobile customers.
Posted: 16 Jul 2015 | Published: 24 Jan 2014

Dell, Inc.

Cloud Customer Experience Management Datasheet
sponsored by
WHITE PAPER: Today's customers want faster, more responsive service across every channel, and on any device, and they want it now. Download this datasheet to gain a quick overview of the main capabilities that can help you select the right cloud-enabled customer service for your business.
Posted: 16 Jul 2015 | Published: 31 Dec 2014

Increasing Employee Satisfaction with Modern Unified Communications
sponsored by Vodafone/Cisco
WHITE PAPER: This white paper outlines a revolutionary cloud based system that enables fast, effortless unified collaboration (UC). Access this white paper to learn how a modern UC solution can provide benefits for both end users and departments like HR and operations.
Posted: 14 Jul 2015 | Published: 14 Jul 2015


Mobility: New Ways to Interact
sponsored by Hewlett-Packard Company
WHITE PAPER: Mobility is about more than just the device. Discover how mobility has created a new interaction model for customers, employees and partners.
Posted: 12 Jul 2015 | Published: 13 Jul 2015

Hewlett-Packard Company

How to Adapt and Thrive in the New Customer Service Paradigm
sponsored by
WHITE PAPER: In this e-book, Mike Milburn, Service Cloud's SVP and GM, discusses his views on how new technology will shape customer service, and how companies can successfully adapt and thrive in this new service paradigm.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

The 10 Principles of BYOD
sponsored by IBM
WHITE PAPER: Access this white paper to discover the 10 key principles you must keep in mind as you implement a successful BYOD program.
Posted: 06 Jul 2015 | Published: 26 Aug 2014


The Changing Face of Unified Communications
sponsored by NEC
WHITE PAPER: This white paper looks at the emerging technologies for UC as a result of the cloud and how that will impact your enterprise and your workforce.
Posted: 01 Jul 2015 | Published: 01 Jul 2015


Workplace Mobility, Consumerization, and Alternative IT Strategy Drive End-user Computing Transformation
sponsored by VMware
WHITE PAPER: Access this white paper to learn how to build a desktop transformation strategy that incorporates six application desktop delivery models, endpoint choice, and a safe and secure environment for IT.
Posted: 30 Jun 2015 | Published: 31 Dec 2013


How a Mobile CRM Makes You More Successful
sponsored by
WHITE PAPER: The best CRM solutions go beyond basic functionality and deliver cutting edge features that make the companies that use them more efficient, more effective, and more successful. Chief among these cutting edge features is mobile functionality.
Posted: 29 Jun 2015 | Published: 29 Jun 2015

A Quick Peek at the Salesforce App
sponsored by
WHITE PAPER: You've heard of Salesforce—but is it the right CRM solution for your organization? This resource provides an introduction to the benefits and capabilities of the Salesforce mobile app for those who are interested, but not quite ready for a free trial.
Posted: 03 Jun 2015 | Published: 03 Jun 2015

10 Advantages of a Mobile Sales Team
sponsored by
WHITE PAPER: In this informative resource, you'll uncover what today's sales teams actually look like. Read on to learn the top 10 advantages of a mobile sales team.
Posted: 28 May 2015 | Published: 31 Dec 2014

The Three Game Changers of Mobile Customer Experience
sponsored by Genesys
WHITE PAPER: This white paper examines three "game changing" mobile developments that today's businesses can't afford to ignore if they want to make the most of mobile technology and effectively engage their current and potential customers.
Posted: 05 May 2015 | Published: 05 May 2015

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