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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMWhite Papers (View All Report Types)
26 - 50 of 216 Matches Previous Page  | Next Page
Device Fingerprinting – Low-Friction, BYOD Authentication
sponsored by SecureAuth
WHITE PAPER: This white paper introduces SecureAuth's Device Fingerprinting, which features the flexibility, security, and convenience required to increase layers of authentication without creating high friction for users.
Posted: 20 Oct 2014 | Published: 20 Oct 2014

SecureAuth

WebRTC Rolls Out in Business Apps
sponsored by Twilio
WHITE PAPER: This white paper highlights WebRTC and its role online for mobile customer service. Read on to learn more.
Posted: 16 Oct 2014 | Published: 16 Oct 2014


Performance optimized 802.11ac/n Dual-Radio 3x3:3access point with internal antenna option
sponsored by Aerohive Networks
WHITE PAPER: This white paper details a network solution that was able to deliver rock solid connection even in the most high-density environments. Read on to learn more.
Posted: 16 Oct 2014 | Published: 16 Oct 2014

Aerohive Networks

How to Onboard Thousands of Devices only the Day after Software Implementation
sponsored by IBM
WHITE PAPER: This white paper details a mobile device management solution that was able to begin on-boarding devices by up to 200 a minute at peak, with 15,000 users on the first day. Read on to learn more.
Posted: 16 Oct 2014 | Published: 16 Oct 2014

IBM

EMA Research Report - Enabling Unified Endpoint and Service Management for a Mobile Workforce
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This exclusive research report gauges the importance of the mobile workforce and how networks can cater to them. Unified endpoint management (UEM) can help provide a common interface for performing administrative tasks on both PC and mobile devices.
Posted: 15 Oct 2014 | Published: 30 Sep 2014

FrontRange Solutions Inc.

4 Key factors in building a UC and Collaboration Infrastructure
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Virtual face time with customers theoretically means organizations can cut T&E budgets while keeping the wheels of commerce turning. But savvy IT decision makers know this is just half the story. The real power of UC&C isn't tactical; it's strategic.
Posted: 13 Oct 2014 | Published: 13 Oct 2014

Dell, Inc. and Intel®

School System Makes Move to 802.11ac Smart Wi-Fi
sponsored by Ruckus Wireless
WHITE PAPER: With advancements in mobile technology, it's become more important than ever to have a Wi-Fi network in place that can deal with the increase stress and traffic on the network.
Posted: 08 Oct 2014 | Published: 08 Oct 2014

Ruckus Wireless

Location: The New battlefield for Business & Digital Innovation
sponsored by Ruckus Wireless
WHITE PAPER: The shift from the physical world to the online (virtual) world has been emphasized with the emergence of mobile and social technologies.  Users are connected to the virtual world more than ever before, but at the same time still enjoy being 'offiline'.
Posted: 08 Oct 2014 | Published: 08 Oct 2014

Ruckus Wireless

Dealing with Density: The Move to Small-Cell Architectures
sponsored by Ruckus Wireless
WHITE PAPER: The expansion of mobile devices in the past decade relied heavily on innovations in the network.  The increase in traffic and stress on the network still proves to be a challenge for IT.
Posted: 08 Oct 2014 | Published: 08 Oct 2014

Ruckus Wireless

How Mobile Management Services Fill a Critical Security Need
sponsored by Global Knowledge
WHITE PAPER: For organizations considering Mobile Management Services (MMS), such an increase demonstrates why it's critical to address MMS adoption and deployment now, before unchecked proliferation can cause serious problems.
Posted: 02 Oct 2014 | Published: 02 Oct 2014

Global Knowledge

Evolving Toward the Next Phase of Email
sponsored by IBM
WHITE PAPER: This white paper explores current email usage in the workplace, as well as corporate email's anticipated future, including a more cohesive user experience with integrated application functionality, social capabilities, and transparent accessibility.
Posted: 01 Oct 2014 | Published: 30 Jun 2014

IBM

Leverage the Power of APIs to Turbocharge Your Mobile Strategy
sponsored by Intel® Services
WHITE PAPER: This guide examines how today's top organizations are handling API management, including a breakdown of the "seven steps" required to build a successful API program.
Posted: 26 Sep 2014 | Published: 26 Sep 2014

Intel® Services

Avoiding BYO Policy and Security Pitfalls
sponsored by Citrix
WHITE PAPER: When employees use their own technology for business purposes, they gain mobility and productivity but pose a new threat for IT security, as well as other policy pitfalls.
Posted: 26 Sep 2014 | Published: 26 Sep 2014

Citrix

How 4 Citrix Customers Solved the Enterprise Mobility Challenge
sponsored by Citrix
WHITE PAPER: For mobile workers to truly be productive, they need on-the-go access to apps and data, even on their personal devices.  Enterprises need a way to deliver these other types of apps on mobile devices now- but IT rarely has the time or budget to build mobile versions.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

Citrix

The Definitive Guide to Secure Enterprise Mobility
sponsored by Aruba Networks
WHITE PAPER: Enterprise organizations today are allowing a new generation of users - known as the mobile generation - to maximize productivity by relying on mobile devices for every aspect of work and personal communication.  However, networking security concerns are emerging.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

Aruba Networks

Lessons from the Leading Edge of Customer Experience Management
sponsored by SAS
WHITE PAPER: Find out what you should know about providing a high quality customer experience across all channels.
Posted: 23 Sep 2014 | Published: 23 Sep 2014

SAS

IDC White Paper: Using Digital Customer Experience for Business Growth and Innovation
sponsored by Genesys
WHITE PAPER: Get this white paper now and learn how to differentiate digital customer care, vital recommendations for designing your digital customer care strategy, and steps taken by leading-edge organizations to deliver exceptional digital customer experiences.
Posted: 16 Sep 2014 | Published: 31 May 2014

Genesys

Delivering a Seamless Experience Across Every Channel
sponsored by IBM
WHITE PAPER: This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels.
Posted: 16 Sep 2014 | Published: 31 May 2013

IBM

Securely Enabling Remote Workers at Lower Cost Than Traditional Approaches
sponsored by Imation Corp.
WHITE PAPER: Remote work is a growing trend, which is no surprise because of the great benefits it has.  However, what about the additional security risks that come along with it?
Posted: 15 Sep 2014 | Published: 15 Sep 2014

Imation Corp.

Top Five Ways to Differentiate Your Mobile Customer Experience
sponsored by Genesys
WHITE PAPER: Uncover the many ways you can enhance customer experience through common interactions involving both existing and planned mobile applications and websites.
Posted: 15 Sep 2014 | Published: 15 Sep 2014

Genesys

The New Mobility: Astonishingly Simple and Powerful
sponsored by Aerohive Networks
WHITE PAPER: Mobility hasn't only changed the way we do business, it's completely redisgned network infrastructure.  In order to stay ahead of the game, you need to make sure your network is modernized.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

Aerohive Networks

Multi-Channel Customer Experience: The Next Battleground for Mid-Size Businesses
sponsored by Genesys
WHITE PAPER: This paper will discuss the changing nature of the customer experience; outline the need for and benefits of a multi-channel contact center; highlight the key drivers and challenges companies must consider as they embark on this approach; identify what to look for in a vendor partner; and offer best practices for success.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

Genesys

Economic Value Validation
sponsored by Aerohive Networks
WHITE PAPER: Mobility is greatly affecting how wireless networks are designed. The need for personalizing users' mobile experiences to deliver anytime, anywhere access without causing trouble for cost control and operations is a complex problem for IT.
Posted: 10 Sep 2014 | Published: 31 Mar 2014

Aerohive Networks

2014 WLAN Buyer’s Guide
sponsored by Aerohive Networks
WHITE PAPER: With today's enterprise being dominated by BYOD and the consumerization of IT, the barrier posed by cetralized architectures is becoming increasingly intolerable.  This has led organizations to start looking for a modernizaed plan.
Posted: 10 Sep 2014 | Published: 10 Sep 2014

Aerohive Networks

The Network Impact of 802.11ac
sponsored by Aerohive Networks
WHITE PAPER: Mobility is greatly affecting how wireless networks are designed.  The need for personalizing users' mobile experiences to deliver anytime, anywhere access without causing trouble for cost control and operations is a complex problem for IT.
Posted: 10 Sep 2014 | Published: 10 Sep 2014

Aerohive Networks
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