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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMWhite Papers (View All Report Types)
26 - 50 of 216 Matches Previous Page  | Next Page
Mobility Customer Success Stories: BYOD and Mobility
sponsored by Cisco Systems, Inc.
WHITE PAPER: Let's face it; Employees bring their own devices into work and want to be able to connect to corporate networks. There are a lot of vendors in mind when deciding on a BYOD strategy, and the best fit depends on your company.
Posted: 26 Sep 2014 | Published: 26 Sep 2014

Cisco Systems, Inc.

Avoiding BYO Policy and Security Pitfalls
sponsored by Citrix
WHITE PAPER: When employees use their own technology for business purposes, they gain mobility and productivity but pose a new threat for IT security, as well as other policy pitfalls.
Posted: 26 Sep 2014 | Published: 26 Sep 2014

Citrix

How 4 Citrix Customers Solved the Enterprise Mobility Challenge
sponsored by Citrix
WHITE PAPER: For mobile workers to truly be productive, they need on-the-go access to apps and data, even on their personal devices.  Enterprises need a way to deliver these other types of apps on mobile devices now- but IT rarely has the time or budget to build mobile versions.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

Citrix

The Definitive Guide to Secure Enterprise Mobility
sponsored by Aruba Networks
WHITE PAPER: Enterprise organizations today are allowing a new generation of users - known as the mobile generation - to maximize productivity by relying on mobile devices for every aspect of work and personal communication.  However, networking security concerns are emerging.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

Aruba Networks

Lessons from the Leading Edge of Customer Experience Management
sponsored by SAS
WHITE PAPER: Find out what you should know about providing a high quality customer experience across all channels.
Posted: 23 Sep 2014 | Published: 23 Sep 2014

SAS

IDC White Paper: Using Digital Customer Experience for Business Growth and Innovation
sponsored by Genesys
WHITE PAPER: Get this white paper now and learn how to differentiate digital customer care, vital recommendations for designing your digital customer care strategy, and steps taken by leading-edge organizations to deliver exceptional digital customer experiences.
Posted: 16 Sep 2014 | Published: 31 May 2014

Genesys

Delivering a Seamless Experience Across Every Channel
sponsored by IBM
WHITE PAPER: This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels.
Posted: 16 Sep 2014 | Published: 31 May 2013

IBM

Securely Enabling Remote Workers at Lower Cost Than Traditional Approaches
sponsored by Imation Corp.
WHITE PAPER: Remote work is a growing trend, which is no surprise because of the great benefits it has.  However, what about the additional security risks that come along with it?
Posted: 15 Sep 2014 | Published: 15 Sep 2014

Imation Corp.

Top Five Ways to Differentiate Your Mobile Customer Experience
sponsored by Genesys
WHITE PAPER: Uncover the many ways you can enhance customer experience through common interactions involving both existing and planned mobile applications and websites.
Posted: 15 Sep 2014 | Published: 15 Sep 2014

Genesys

Wireless Architecture for Improving Onsite Customer Experiences and Business Insights
sponsored by Cisco
WHITE PAPER: When customers connect to your on-site Wi-Fi network, it's a huge opportunity for your business. In this white paper, learn about a platform that helps you deliver relevant content and services to your customers with real-time location statistics.
Posted: 12 Sep 2014 | Published: 30 Nov 2013

Cisco

The New Mobility: Astonishingly Simple and Powerful
sponsored by Aerohive Networks
WHITE PAPER: Mobility hasn't only changed the way we do business, it's completely redisgned network infrastructure.  In order to stay ahead of the game, you need to make sure your network is modernized.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

Aerohive Networks

Multi-Channel Customer Experience: The Next Battleground for Mid-Size Businesses
sponsored by Genesys
WHITE PAPER: This paper will discuss the changing nature of the customer experience; outline the need for and benefits of a multi-channel contact center; highlight the key drivers and challenges companies must consider as they embark on this approach; identify what to look for in a vendor partner; and offer best practices for success.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

Genesys

Economic Value Validation
sponsored by Aerohive Networks
WHITE PAPER: Mobility is greatly affecting how wireless networks are designed. The need for personalizing users' mobile experiences to deliver anytime, anywhere access without causing trouble for cost control and operations is a complex problem for IT.
Posted: 10 Sep 2014 | Published: 31 Mar 2014

Aerohive Networks

2014 WLAN Buyer’s Guide
sponsored by Aerohive Networks
WHITE PAPER: With today's enterprise being dominated by BYOD and the consumerization of IT, the barrier posed by cetralized architectures is becoming increasingly intolerable.  This has led organizations to start looking for a modernizaed plan.
Posted: 10 Sep 2014 | Published: 10 Sep 2014

Aerohive Networks

The Network Impact of 802.11ac
sponsored by Aerohive Networks
WHITE PAPER: Mobility is greatly affecting how wireless networks are designed.  The need for personalizing users' mobile experiences to deliver anytime, anywhere access without causing trouble for cost control and operations is a complex problem for IT.
Posted: 10 Sep 2014 | Published: 10 Sep 2014

Aerohive Networks

Mobile-First Enterprise: Easing The IT Burden
sponsored by Aerohive Networks
WHITE PAPER: Decisions made about access to enterprise resources today will affect how efficient and effective the IT organization is for years to come.  This, along with other challenges in mobility are daunting.  But the mobile-first enterprise is upon us.
Posted: 05 Sep 2014 | Published: 05 Sep 2014

Aerohive Networks

An Introduction to the Mobile World
sponsored by CA Technologies.
WHITE PAPER: As enterprise mobility gains traction in the business world, there are a lot of questions IT professionals are asking.
Posted: 05 Sep 2014 | Published: 05 Sep 2014

CA Technologies.

Understand Mobile Operating Systems
sponsored by CA Technologies.
WHITE PAPER: As organizations make the switch to BYOD and other mobility strategies, making sure IT knows the ins and outs of iOS and Android operating systems is key.
Posted: 05 Sep 2014 | Published: 05 Sep 2014

CA Technologies.

Mobility Affects Your Business: See if Your Architecture Is Up to the Task
sponsored by Hewlett-Packard Limited
WHITE PAPER: Your organisation's enterprise architecture is the key to mobility, contributing to your overall business success. Find out why, and learn how to adapt your enterprise architecture to deal with these trends.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

Hewlett-Packard Limited

Make Enterprise Mobility Simple
sponsored by Hewlett-Packard Limited
WHITE PAPER: HP Mobility Advisory Services can help your organisation develop a mobility strategy that transforms interactions with customers, employees and partners into revenue opportunities. Learn how.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

Hewlett-Packard Limited

Setting a Strategic Agenda for the 'Upwardly Mobile' Enterprise
sponsored by IBM
WHITE PAPER: If your organization doesn't have a well-defined mobile strategy, you're not alone. Read this paper for tips from IBM.
Posted: 03 Sep 2014 | Published: 03 Sep 2014

IBM

IBM Mobile First
sponsored by IBM
WHITE PAPER: Learn how to develop, test, run and manage hybrid and native multiplatform, mobile apps in a security-rich environment.
Posted: 03 Sep 2014 | Published: 03 Sep 2014

IBM

Best Practices for Building a Mobility Strategy
sponsored by Cisco Systems, Inc.
WHITE PAPER: As mobility continues to mature, computing will become location independent. Workers will look to perform any task or access any content from any location over any network.  This impacts IT in a number of ways.
Posted: 02 Sep 2014 | Published: 02 Sep 2014

Cisco Systems, Inc.

Mobility Solutions Overview For Large and Midsize Organizations
sponsored by Cisco Systems, Inc.
WHITE PAPER: Mobile technologies are having a dramatic effect on the way we live, work, learn, and play. While organizations recognize that the impact of mobility could be as great as that of the web, many are struggling with what exactly to do about it.
Posted: 02 Sep 2014 | Published: 02 Sep 2014

Cisco Systems, Inc.

iPad in Action: Cresent Construction
sponsored by Apple Inc.
WHITE PAPER: Businesses today know the importance of being able to rapidly collect information and transmit data from job to job, which is what can make mobile device management so complex. Join Apple Business experts for a free short on-demand seminar to learn more.
Posted: 29 Aug 2014 | Published: 29 Aug 2014

Apple Inc.
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