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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMWhite Papers (View All Report Types)
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2014 WLAN Buyer’s Guide
sponsored by Aerohive Networks
WHITE PAPER: With today's enterprise being dominated by BYOD and the consumerization of IT, the barrier posed by cetralized architectures is becoming increasingly intolerable.  This has led organizations to start looking for a modernizaed plan.
Posted: 10 Sep 2014 | Published: 10 Sep 2014

Aerohive Networks

The Network Impact of 802.11ac
sponsored by Aerohive Networks
WHITE PAPER: Mobility is greatly affecting how wireless networks are designed.  The need for personalizing users' mobile experiences to deliver anytime, anywhere access without causing trouble for cost control and operations is a complex problem for IT.
Posted: 10 Sep 2014 | Published: 10 Sep 2014

Aerohive Networks

Mobile-First Enterprise: Easing The IT Burden
sponsored by Aerohive Networks
WHITE PAPER: Decisions made about access to enterprise resources today will affect how efficient and effective the IT organization is for years to come.  This, along with other challenges in mobility are daunting.  But the mobile-first enterprise is upon us.
Posted: 05 Sep 2014 | Published: 05 Sep 2014

Aerohive Networks

Mobility Affects Your Business: See if Your Architecture Is Up to the Task
sponsored by Hewlett-Packard Limited
WHITE PAPER: Your organisation's enterprise architecture is the key to mobility, contributing to your overall business success. Find out why, and learn how to adapt your enterprise architecture to deal with these trends.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

Hewlett-Packard Limited

Make Enterprise Mobility Simple
sponsored by Hewlett-Packard Limited
WHITE PAPER: HP Mobility Advisory Services can help your organisation develop a mobility strategy that transforms interactions with customers, employees and partners into revenue opportunities. Learn how.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

Hewlett-Packard Limited

Best Practices for Mobile Device Management
sponsored by IBM
WHITE PAPER: Are you ready to learn your ABCs? The ABCs of mobile device management (MDM), that is! View this whitepaper to find out more!
Posted: 04 Sep 2014 | Published: 05 Aug 2013

IBM

The Ten Principals of BYOD
sponsored by IBM
WHITE PAPER: Uncover the top ten Bring Your Own Device (BYOD) considerations to keep in mind when composing a BYOD policy to ensure a productive and secure environment which allows your employees to use their consumer-based devices to complete day to day tasks.
Posted: 03 Sep 2014 | Published: 28 May 2014

IBM

Setting a Strategic Agenda for the 'Upwardly Mobile' Enterprise
sponsored by IBM
WHITE PAPER: If your organization doesn't have a well-defined mobile strategy, you're not alone. Read this paper for tips from IBM.
Posted: 03 Sep 2014 | Published: 03 Sep 2014

IBM

IBM Mobile First
sponsored by IBM
WHITE PAPER: Learn how to develop, test, run and manage hybrid and native multiplatform, mobile apps in a security-rich environment.
Posted: 03 Sep 2014 | Published: 03 Sep 2014

IBM

Enabling devices and device management for your mobility/BYOD program
sponsored by Dell Software
WHITE PAPER: Read this white paper to learn how to support employees with the best devices to increase flexibility, productivity and job satisfaction. Get tips on how to reduce IT complexity as you manage a wider variety of devices, operating systems and user needs. Also, find out how Dell devices and Enterprise Mobility Management can help.
Posted: 29 Aug 2014 | Published: 29 Aug 2014

Dell Software

The 10 Principles of BYOD
sponsored by IBM
WHITE PAPER: The rapid proliferation of mobile devices entering the workplace feels like divine intervention to many IT leaders. There's no sense pretending it isn't happening or saying, "We don't let our employees do that."
Posted: 26 Aug 2014 | Published: 26 Aug 2014

IBM

MAP and Optimize Your Customer Journey
sponsored by IBM
WHITE PAPER: Uncover the 4 steps to identifying what your customer journey looks like today, pinpoint areas of struggle and develop a strategy for optimizing the customer journey in the future.
Posted: 26 Aug 2014 | Published: 31 Jan 2014

IBM

Vendor Comparison for Enterprise Mobility Management Suites
sponsored by IBM
WHITE PAPER: EMM is growing quickly, and the vendor landscape has changed significantly, which will impact IT leaders' choices.
Posted: 25 Aug 2014 | Published: 25 Aug 2014

IBM

Enterprise Mobility Management: The Big Bang Theory
sponsored by IBM
WHITE PAPER: This informative resource discusses what it takes to build a successful enterprise mobility management strategy, examining how IT can best identify and support the business drivers that demand mobility.
Posted: 25 Aug 2014 | Published: 17 Jul 2014

IBM

Multi-Channel Marketing – Delivering Big on Next-Gen Customer Experience
sponsored by Infor
WHITE PAPER: Learn about the multi-channel marketing approach and how it can help your business deliver a top-notch next-gen customer experience.
Posted: 07 Aug 2014 | Published: 07 Aug 2014

Infor

Omni-Channel Customer Care: The Essentials
sponsored by Infor
WHITE PAPER: Learn how an omni-channel customer experience management (CEM) program can help your company accommodate changing buyer needs.
Posted: 04 Aug 2014 | Published: 31 Oct 2013

Infor

Application Delivery Controller Meets Demands of Today
sponsored by Citrix
WHITE PAPER: This exclusive resource discusses an application delivery controller that is optimized for the intense new demands of today's network infrastructures, allowing your organization to provide workers with the resources they need.
Posted: 18 Jul 2014 | Published: 18 Jul 2014

Citrix

11 Best Practices for Mobily Device Management
sponsored by IBM
WHITE PAPER: This informative resource examines how to construct an effective MDM plan, outlining 11 best practices that can help guarantee success.
Posted: 18 Jul 2014 | Published: 18 Jul 2014

IBM

Enterprise Mobility Management The Big Bang Theory
sponsored by IBM
WHITE PAPER: This informative resource discusses what it takes to build a successful enterprise mobility management strategy, examining how IT can best identify and support the business drivers that demand mobility.
Posted: 17 Jul 2014 | Published: 17 Jul 2014

IBM

Acronis® access uniting content and the mobile device
sponsored by Acronis
WHITE PAPER: The following white paper explores the importance of having the right content management solution in place to enable access to the content that was typically reserved for conventional computing. Learn how by implementing the right solution, workers can instantly access, sync, and share content across all devices within the enterprise.
Posted: 14 Jul 2014 | Published: 14 Jul 2014

Acronis

Survey: Anytime/anywhere access with tablet adoption
sponsored by NComputing
WHITE PAPER: This exclusive survey takes an in-depth look at the current trends a challenges that small and mid-sized businesses face when adopting tablets into the enterprise, discussing best practices, how to overcome common issues, and much more.
Posted: 08 Jul 2014 | Published: 07 Jul 2014

NComputing

Enterprise Mobility 101: How to Achieve Safe and Secure Data Access
sponsored by Dell, Inc.
WHITE PAPER: This exclusive white paper examines how healthcare organizations can fit mobile devices into their environment effectively so that they can reap the benefits of BYOD without compromising any IT requirements.
Posted: 07 Jul 2014 | Published: 07 Jul 2014

Dell, Inc.

Are You Asking the Right Questions?
sponsored by Hewlett-Packard Company
WHITE PAPER: Make sure you're asking your IT staff the right questions about the latest data management, analytics, big data and cloud technologies.
Posted: 03 Jul 2014 | Published: 03 Jul 2014

Hewlett-Packard Company

BPS Edge: CEM The New Style of Customer Engagement Management
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out about the most recent customer engagement management innovations.
Posted: 03 Jul 2014 | Published: 31 Mar 2014

Hewlett-Packard Company

Mobility and Cloud Keys to Fulfilling Promise of Electronic Medical Records
sponsored by Citrix/IBM/Atlantis Computing
WHITE PAPER: This exclusive resource discusses the key role that mobility and cloud computing play in addressing the challenges healthcare organizations face today, providing helpful tips for which solutions are best for virtualizing EMR systems across a wide variety of desktops and mobile devices.
Posted: 03 Jul 2014 | Published: 03 Jul 2014

Citrix/IBM/Atlantis Computing
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