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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMWhite Papers (View All Report Types)
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Enterprise Data Access on Mobile Devices
sponsored by Dell Software
WHITE PAPER: Discover how to build on the capabilities of Exchange ActiveSync, and boost employee productivity, enhance manageability and increase security. Read this white paper to learn about an evolutionary solution that meets the demands of today's mobile computing world.
Posted: 24 Oct 2014 | Published: 24 Oct 2014

Dell Software

Staying Compliant with BYOD Programs
sponsored by Dell Software
WHITE PAPER: Find out how to implement a BYOD program, and protect your data, networks and employees – all while controlling administrative complexity and meeting government compliance requirements. Read the white paper.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

Dell Software

Developing New User BYOD Agreements
sponsored by Dell Software
WHITE PAPER: Implementing a BYOD program? You may to need to modify existing policies, or create new user agreements that help obtain employee acceptance of those new policies. Learn about several best practices that can help you construct an effective, practical user agreement.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

Dell Software

Secure Mobile Communications in the Healthcare Industry: Supporting New Healthcare Delivery Models
sponsored by Dell Software
WHITE PAPER: This exclusive white paper takes an in-depth look at the importance of secure mobile communications. Read on to learn more.
Posted: 23 Oct 2014 | Published: 25 Nov 2014

Dell Software

The Forrester Wave™: Enterprise Mobile Management Q3 2014
sponsored by Citrix
WHITE PAPER: In this report, Forrester evaluates the 15 most significant EMM providers and details how each vendor fulfills the 27 evaluation criteria points.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

Citrix

Keep End Users Happy With Mobile App Performance Visibility
sponsored by CA Technologies.
WHITE PAPER: View this informative white paper now to learn about one solution that helps provide your business analysts, app developers, IT operations and support teams with complete visibility into your mobile apps.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

CA Technologies.

Creating the Omnichannel Customer Experience
sponsored by [24]7
WHITE PAPER: Find out how leveraging big data, predictive analytics and real-time decision making can improve the customer experience in today's world of multi-platform, mobile and social consumers.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

[24]7

Optimize the Microsoft Lync 2013 user experience and improve return on investment
sponsored by Dell, Inc.
WHITE PAPER: This exclusive white paper addresses the opportunities and challenges of deploying UC&C, plus more.
Posted: 22 Oct 2014 | Published: 22 Oct 2014

Dell, Inc.

Augmented IVR – Second Life for Interactive Voice Response
sponsored by [24]7
WHITE PAPER: Find out how interactive voice response (IVR) and voice app infrastructures have brought both visual and voice resources into each customer's journey.
Posted: 22 Oct 2014 | Published: 30 Jun 2014

[24]7

Device Fingerprinting – Low-Friction, BYOD Authentication
sponsored by SecureAuth
WHITE PAPER: This white paper introduces SecureAuth's Device Fingerprinting, which features the flexibility, security, and convenience required to increase layers of authentication without creating high friction for users.
Posted: 20 Oct 2014 | Published: 20 Oct 2014

SecureAuth

Performance optimized 802.11ac/n Dual-Radio 3x3:3access point with internal antenna option
sponsored by Aerohive Networks
WHITE PAPER: This white paper details a network solution that was able to deliver rock solid connection even in the most high-density environments. Read on to learn more.
Posted: 16 Oct 2014 | Published: 16 Oct 2014

Aerohive Networks

4 Key factors in building a UC and Collaboration Infrastructure
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Virtual face time with customers theoretically means organizations can cut T&E budgets while keeping the wheels of commerce turning. But savvy IT decision makers know this is just half the story. The real power of UC&C isn't tactical; it's strategic.
Posted: 13 Oct 2014 | Published: 13 Oct 2014

Dell, Inc. and Intel®

Evolving Toward the Next Phase of Email
sponsored by IBM
WHITE PAPER: This white paper explores current email usage in the workplace, as well as corporate email's anticipated future, including a more cohesive user experience with integrated application functionality, social capabilities, and transparent accessibility.
Posted: 01 Oct 2014 | Published: 30 Jun 2014

IBM

Best Practices for Delivering a Personalized Customer Experience
sponsored by Genesys
WHITE PAPER: This paper will discuss the changing nature of the customer experience; outline the need for and benefits of a multi-channel contact center; highlight the key drivers and challenges companies must consider as they embark on this approach; identify what to look for in a vendor partner; and offer best practices for success.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

Genesys

Mobility Affects Your Business: See if Your Architecture Is Up to the Task
sponsored by Hewlett-Packard Limited
WHITE PAPER: Your organisation's enterprise architecture is the key to mobility, contributing to your overall business success. Find out why, and learn how to adapt your enterprise architecture to deal with these trends.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

Hewlett-Packard Limited

Make Enterprise Mobility Simple
sponsored by Hewlett-Packard Limited
WHITE PAPER: HP Mobility Advisory Services can help your organisation develop a mobility strategy that transforms interactions with customers, employees and partners into revenue opportunities. Learn how.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

Hewlett-Packard Limited

Best Practices for Mobile Device Management
sponsored by IBM
WHITE PAPER: Are you ready to learn your ABCs? The ABCs of mobile device management (MDM), that is! View this whitepaper to find out more!
Posted: 04 Sep 2014 | Published: 05 Aug 2013

IBM

The Ten Principals of BYOD
sponsored by IBM
WHITE PAPER: Uncover the top ten Bring Your Own Device (BYOD) considerations to keep in mind when composing a BYOD policy to ensure a productive and secure environment which allows your employees to use their consumer-based devices to complete day to day tasks.
Posted: 03 Sep 2014 | Published: 28 May 2014

IBM

Setting a Strategic Agenda for the 'Upwardly Mobile' Enterprise
sponsored by IBM
WHITE PAPER: If your organization doesn't have a well-defined mobile strategy, you're not alone. Read this paper for tips from IBM.
Posted: 03 Sep 2014 | Published: 03 Sep 2014

IBM

IBM Mobile First
sponsored by IBM
WHITE PAPER: Learn how to develop, test, run and manage hybrid and native multiplatform, mobile apps in a security-rich environment.
Posted: 03 Sep 2014 | Published: 03 Sep 2014

IBM

Enabling devices and device management for your mobility/BYOD program
sponsored by Dell Software
WHITE PAPER: Read this white paper to learn how to support employees with the best devices to increase flexibility, productivity and job satisfaction. Get tips on how to reduce IT complexity as you manage a wider variety of devices, operating systems and user needs. Also, find out how Dell devices and Enterprise Mobility Management can help.
Posted: 29 Aug 2014 | Published: 29 Aug 2014

Dell Software

Vendor Comparison for Enterprise Mobility Management Suites
sponsored by IBM
WHITE PAPER: EMM is growing quickly, and the vendor landscape has changed significantly, which will impact IT leaders' choices.
Posted: 25 Aug 2014 | Published: 25 Aug 2014

IBM

Enterprise Mobility Management: The Big Bang Theory
sponsored by IBM
WHITE PAPER: This informative resource discusses what it takes to build a successful enterprise mobility management strategy, examining how IT can best identify and support the business drivers that demand mobility.
Posted: 25 Aug 2014 | Published: 17 Jul 2014

IBM

Multi-Channel Marketing – Delivering Big on Next-Gen Customer Experience
sponsored by Infor
WHITE PAPER: Learn about the multi-channel marketing approach and how it can help your business deliver a top-notch next-gen customer experience.
Posted: 07 Aug 2014 | Published: 07 Aug 2014

Infor

Omni-Channel Customer Care: The Essentials
sponsored by Infor
WHITE PAPER: Learn how an omni-channel customer experience management (CEM) program can help your company accommodate changing buyer needs.
Posted: 04 Aug 2014 | Published: 31 Oct 2013

Infor
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