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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM White Papers (View All Report Types)
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Mobile Content, Collaboration, and the 3rd Platform: The Next Frontier for the Mobile Enterprise
sponsored by Box
WHITE PAPER: The following IDC white paper explores the next frontier for the mobile enterprise: mobile content and collaboration in the context of IDC's 3rd IT platform. Learn about the 4 important themes critical to the 3rd IT Platform and the future of the enterprise mobility market over the next 5 years.
Posted: 09 Jun 2014 | Published: 09 Jun 2014

Box

Enterprise Mobility Planning Guide: Increase Mobile Productivity
sponsored by Intel
WHITE PAPER: This crucial white paper examines how to build a mobile environment that will increase productivity across your business while delivering the added security you need to protect your sensitive information.
Posted: 19 May 2014 | Published: 19 May 2014

Intel

Mobile Computing Trends: Insight Into Today's Workforce
sponsored by Intel
WHITE PAPER: This exclusive paper takes a look at the latest enterprise mobility trends, focusing on the mobile workforce and what your organization can do to get the most value from your employees.
Posted: 15 May 2014 | Published: 15 May 2014

Intel

Mobility and Cloud Keys to Fulfilling Promise of Electronic Medical Records
sponsored by Citrix/IBM/Atlantis Computing
WHITE PAPER: This exclusive resource discusses the key role that mobility and cloud computing play in addressing the challenges healthcare organizations face today, providing helpful tips for which solutions are best for virtualizing EMR systems across a wide variety of desktops and mobile devices.
Posted: 03 Jul 2014 | Published: 03 Jul 2014

Citrix/IBM/Atlantis Computing

Transforming Customer Experience in the New Digital World
sponsored by Genesys
WHITE PAPER: This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.
Posted: 01 Jul 2014 | Published: 01 Jul 2014

Genesys

A New Style of IT: The Dawn of a New Normal
sponsored by Hewlett-Packard Company
WHITE PAPER: Uncover the key findings from research conducted by Gartner to expose what digital business means for companies, and how to enhance the customer experience to thrive in the digital era.
Posted: 01 Jul 2014 | Published: 01 Jul 2014

Hewlett-Packard Company

Leadership and Technology: Mobility and bring-your-own-device insights for Midsize Businesses
sponsored by Cisco Systems, Inc.
WHITE PAPER: This informative white paper examines the power of mobile computing as part of the midmarket enterprise's unified communications platform, analyzing how you can utilize enterprise mobility effectively without increasing the pressure on IT.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

Cisco Systems, Inc.

The Evolution of the Enterprise and Enterprise Security
sponsored by Fortinet, Inc.
WHITE PAPER: This informative paper examines how the enterprise has evolved and how your security needs to evolve with it. Read on to find out more about the current state of enterprise security.
Posted: 19 Jun 2014 | Published: 19 Jun 2014

Fortinet, Inc.

A Rugged Notebook for Extreme Conditions
sponsored by Dell, Inc.
WHITE PAPER: This exclusive paper examines a rugged notebook solution that is built to endure even the roughest of field conditions.
Posted: 18 Jun 2014 | Published: 13 Jun 2014

Dell, Inc.

Taking Mobile Delivery to the Next Level with NetScaler MobileStream
sponsored by Citrix
WHITE PAPER: This exclusive paper examines an enterprise mobility solution that combines a suite of multi-layer optimizations purpose-built to accelerate mobile service delivery with an essential collection of secure access and threat protection capabilities.
Posted: 17 Jun 2014 | Published: 17 Jun 2014

Citrix

The Time to Buy into the Mobile Experience is Now
sponsored by Toshiba
WHITE PAPER: Find out how to achieve a well-oiled mobile strategy that gives you the ability to engage with your customers, while enhancing their shopping experience.
Posted: 17 Jun 2014 | Published: 17 Jun 2014

Toshiba

Case Study: Staying connected in wind, rain and mud
sponsored by Dell, Inc.
WHITE PAPER: This exclusive resource examines how a government organization embraced a "rugged" notebook solution that is built to endure the rough conditions that your mobile workforce will face out in the field.
Posted: 12 Jun 2014 | Published: 12 Jun 2014

Dell, Inc.

What is this 'File Sync' Thing and Why Should I Care About It
sponsored by Dropbox for Business
WHITE PAPER: This exclusive paper discusses the importance of file sync technology in the mobile era, examining how your organization can significantly increase collaboration, communications, and productivity.
Posted: 12 Jun 2014 | Published: 12 Jun 2014

Dropbox for Business

Enterprise File Sync & Share Checklist
sponsored by Code42
WHITE PAPER: This informative whitepaper explores some key strategies for choosing your mobile collaboration and file transfer platform.
Posted: 06 Jun 2014 | Published: 06 Jun 2014

Code42

Tips for Working with "The Business"
sponsored by Code42
WHITE PAPER: This whitepaper explores the future of IT and explains why it belongs to people who are able to translate business visions into technical realities.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

Code42

A Quick-Start Guide to Deploy an SMS Strategy for Business
sponsored by StrikeIron
WHITE PAPER: SMS is emerging as one of the most effective means of communication -- short, digestible messages sent rapidly to the right users. In this white paper, you'll find a 4-step guide to deploying an SMS strategy for customer relationship management (CRM) and marketing.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

StrikeIron

An Inside Look at Successful Mobile Management
sponsored by CA Technologies.
WHITE PAPER: This exclusive paper examines a mobile management solution that provides the management, security, and scalability your organization needs to empower your mobile workforce while preparing for the future.
Posted: 04 Jun 2014 | Published: 04 Jun 2014

CA Technologies.

Smart enterprise mobility solutions are powered by Smart Containerization™
sponsored by CA Technologies.
WHITE PAPER: This informative white paper examines a technique called containerization, which allows you to keep enterprise data segregated in its own "container" so that you can apply security policies without affecting any data that isn't work related.
Posted: 04 Jun 2014 | Published: 04 Jun 2014

CA Technologies.

Infographic: The Effects of Mobile on the Enterprise
sponsored by Accellion, Inc.
WHITE PAPER: This exclusive resource takes a look at how mobility has impacted organizations today, examining both the benefits and the drawbacks of the trend.
Posted: 02 Jun 2014 | Published: 02 Jun 2014

Accellion, Inc.

How End User Experience Management Adds Value to Mobile Device Management
sponsored by Aternity
WHITE PAPER: This exclusive resource discusses a mobile management solution that augments the domain-specific metrics and analytics provided by mobile device management and mobile application management vendors with the business context of the enterprise end user to measure productivity.
Posted: 02 Jun 2014 | Published: 14 May 2014

Aternity

Newgen Mobility Article
sponsored by Newgen Software
WHITE PAPER: The following white paper provides readers with key applications of mobility platforms for banking and insurance industries.
Posted: 28 May 2014 | Published: 28 May 2014

Newgen Software

Mobile IAM™: The “BYOD Done Right™” Solution
sponsored by Extreme Networks
WHITE PAPER: This exclusive resource examines a comprehensive BYOD solution that provides security, full IT control, and reliable network experience for all users.
Posted: 22 May 2014 | Published: 22 May 2014

Extreme Networks

Microsoft Dynamics CRM Release Preview Guide
sponsored by Microsoft India
WHITE PAPER: In this resource, learn about a family of CRM applications that can help you deliver engaging, differentiating customer experiences with marketing, sales, and service capabilities.
Posted: 20 May 2014 | Published: 30 Apr 2014

Microsoft India

Citrix XenMobile Technology Overview
sponsored by Citrix
WHITE PAPER: This exclusive paper discusses a mobile management solution that allows your business to centrally and effectively manage the devices, applications, networks and security tools within your environment.
Posted: 20 May 2014 | Published: 20 May 2014

Citrix

How to make SharePoint Mobile
sponsored by bigtincan information
WHITE PAPER: This exclusive resource discusses a mobile content enablement solution that allows your business to organize and securely distribute content to any mobile device with all the productivity tools mobile users need to interact with content and share.
Posted: 14 May 2014 | Published: 14 May 2014

bigtincan information
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