Mobile CRM White Papers

WHITE PAPER: The mobilisation of Web 2.0 is fostering new partnerships and rivalries throughout the value chain.

Posted: 21 Oct 2011 | Published: 08 Dec 2010

WHITE PAPER: This brief resource provides tips for deploying mobility in the workplace.

Posted: 18 Apr 2012 | Published: 18 Apr 2012

WHITE PAPER: Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry.

Posted: 28 Mar 2012 | Published: 14 Feb 2011

WHITE PAPER: This informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers.

Posted: 20 Mar 2012 | Published: 20 Mar 2012

WHITE PAPER: Access this whitepaper to discover the latest MDM tools available from vendors, along with real-world advice to get the most from the solutions for your organization.

Posted: 23 Dec 2011 | Published: 23 Dec 2011

WHITE PAPER: Mobile applications are radically altering the way businesses operate and how they interact with their employees and customers. Read this paper to learn performance management techniques that will allow you to confidently provide the same high level of service for mobile applications that your legacy applications now deliver.

Posted: 22 Dec 2011 | Published: 31 Oct 2011

WHITE PAPER: As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper.

Posted: 18 Nov 2011 | Published: 18 Nov 2011

WHITE PAPER: As businesses embrace the digital revolution, they're rethinking what customers value most and creating operating models that take advantage of what’s newly possible for competitive differentiation. This report is designed to provide senior executives with analysis and insight on how fast and how far to go on the path to digital transformation.

Posted: 17 Nov 2011 | Published: 17 Nov 2011

WHITE PAPER: This white paper examines a new mobile barcode solution for consumer engagement, which is helping to connect the offline world with the online world.

Posted: 02 Nov 2011 | Published: 02 Nov 2011

WHITE PAPER: This brief white paper examines the business benefits associated with promotional marketing campaigns aimed at barcode scanning via consumer mobile devices.

Posted: 02 Nov 2011 | Published: 02 Nov 2011

WHITE PAPER: Mobile apps and tablets are transforming enterprises across the globe right now. How can you be sure you're staying ahead of the curve while increasing productivity and enhancing customer satisfaction? Get the The Enterprise Mobility Guide 2011.

Posted: 27 May 2011 | Published: 27 May 2011

WHITE PAPER: Explore the latest thinking on use of mobile technology to deliver business value by enabling sales and service processes – and transform processes across the enterprise. Business software vendors can best support their customers by collaborating with strategic partners to co-innovate and foster a mobile ecosystem.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

WHITE PAPER: Companies are reaping the benefits from mobile CRM, field service and sales force automation processes with the latest Research In Motion (RIM) offerings. Read this white paper to learn more!

Posted: 18 Feb 2010 | Published: 18 Feb 2010

WHITE PAPER: To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.

Posted: 26 Jan 2010 | Published: 26 Jan 2010

WHITE PAPER: This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.

Posted: 21 Oct 2009 | Published: 21 Oct 2009

WHITE PAPER: Mobile communication technologies are evolving quickly and new customer demands arise almost every day. At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets.

Posted: 16 Sep 2009 | Published: 01 Sep 2009

WHITE PAPER: This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices.

Posted: 06 Aug 2009 | Published: 06 Aug 2009

WHITE PAPER: This paper compares the TCO of Oracle11g and Sybase ASE 15 databases, and demonstrates Sybase as the clear winner. Read this paper to learn why enterprises choose Sybase ASE on Linux for mission-critical applications that demand lightning-fast performance.

Posted: 19 Jun 2009 | Published: 19 Jun 2009

WHITE PAPER: Read this white paper to learn how a lightweight mobile CRM application - more task - than system-focused - can actually provide useful information and encourage salespeople to utilize it.

Posted: 10 Jun 2009 | Published: 10 Jun 2009

WHITE PAPER: Read this paper to learn that virtually every organization with a mobile workforce can benefit from Afaria. This powerful and proven technology that is capable of handling large data transfers to and from mobile devices is already delivering notable business benefits to many organizations.

Posted: 08 May 2009 | Published: 08 May 2009

WHITE PAPER: Experts have been predicting an explosion in the mobile workforce trend for years, to learn more about this trend Citrix Online and the Work Design Collaborative joined forces to conduct a survey about trends in flexible work policies and technology.

Posted: 13 Nov 2008 | Published: 13 Nov 2008

WHITE PAPER: Remote access and virtualization on the smartphone is a secure and efficient way to provide the mobile workforce access to robust applications and desktop features.

Posted: 30 Oct 2008 | Published: 29 Aug 2008

WHITE PAPER: The REDFLY Mobile Companion is a smartphone terminal that allows the smartphone to be used like a laptop when connected to REDFLY, its 80-key keyboard and 8-inch display allow users to interact with Word Mobile just like any word processor.

Posted: 30 Oct 2008 | Published: 29 Aug 2008

WHITE PAPER: This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.

Posted: 19 Sep 2008 | Published: 19 Sep 2008