CRM White Papers

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Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense sponsored by Silverpop Systems Inc. an IBM Company WHITE PAPER: This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results. Posted: 08 Aug 2008 \| Published: 01 Jan 2007 TOPICS: CRM \| Customer Service \| Email Marketing \| Messaging Software \| Online Shopping \| Outsourcing \| Personalization \| Retail Trade Industry \| Sales \| Shopping Cart Software

Going Mobile: Developing an Application Mobilization Plan for Your Business sponsored by BlackBerry WHITE PAPER: The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems. Posted: 19 Jun 2008 \| Published: 01 Jun 2008 TOPICS: CRM \| Customer Service \| Handheld Devices \| Mobile Device Management \| Mobile Workers \| Remote Access Security \| TCO \| Wireless Computing \| Wireless Infrastructure \| Wireless Messaging \| Wireless Systems

IBM Information Management Software - The New Information Agenda sponsored by IBM WHITE PAPER: This white paper defines what an information agenda is, describes key considerations and best practices in creating and implementing an information agenda, and explains how IBM can help you to deliver trusted information enterprise wide. Posted: 29 May 2008 \| Published: 01 Jan 2008 TOPICS: Asset Management Services \| Best Practices \| Business Process Management \| CRM \| Enterprise \| Information Management \| Information Management Software \| Master Data Management \| Metadata

Moving beyond the Queue - Focusing on the Real-Time Customer sponsored by Inova Solutions WHITE PAPER: In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. Posted: 20 May 2008 \| Published: 19 May 2008 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Management Software \| CRM \| Workforce

Six Steps for Successfully Buying Customer and Service Management Software sponsored by High 5 Software WHITE PAPER: Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business. Posted: 19 May 2008 \| Published: 26 Nov 2007 TOPICS: Accounting \| CRM \| Customer Data Management \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Customers \| Field Force Automation

The New Information Agenda: Do You Have One? sponsored by IBM WHITE PAPER: This white paper defines the information agenda; describes key considerations and best practices in creating and implementing an information agenda. Posted: 14 May 2008 \| Published: 01 Jan 2008 TOPICS: Business Strategy \| CRM \| Email \| ERP \| Governance \| Middleware \| Security \| SOA \| Web Services

Get the Facts on Information Availability: Essential Data Protection, Recovery and Resiliency for Banks sponsored by Vision Solutions WHITE PAPER: The power of an information availability solution lies in its ability to transform any nonproductive, non-profitable downtime into the optimum level of value-producing business uptime. Posted: 09 May 2008 \| Published: 01 Jan 2007 TOPICS: Banking Industry \| Business Processes \| CRM \| Data Protection \| Data Recovery \| Downtime \| Gramm-Leach-Bliley Act \| High Availability \| Productivity \| Sarbanes-Oxley Compliance

IBM pureXML for SOA: Unlocking the Business Value of Information sponsored by IBM WHITE PAPER: XML has emerged as an important driver for SOA-enabled business agility and growth because it is not tied to any specific platform, language or system. Posted: 09 May 2008 \| Published: 01 Jun 2007 TOPICS: Business Process Management \| CRM \| Service Oriented Architecture \| XML

Leveraging Information for Innovation and Competitive Advantage sponsored by IBM WHITE PAPER: This paper by Hurwitz & Associates provides an overview of what is required to create an environment that leverages information dynamically in your enterprise. Posted: 23 Apr 2008 \| Published: 01 Jan 2007 TOPICS: Content Management Systems \| CRM \| Databases \| ERP Application \| SCM \| Security Systems

Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management sponsored by SpringCM WHITE PAPER: This white paper discusses the seven best practices in contract management. It's time for you to think about how to manage your contracts more effectively, close more deals, and get more cash. Learn how in this paper. Posted: 16 Apr 2008 \| Published: 11 Oct 2010 TOPICS: Best Practices \| Contract Management \| Contract Management Software \| CRM \| Customer Service \| ROI \| SMB \| Software

Strategies for Profitable Growth - Aerospace & Defense Manufacturing sponsored by SAP AG WHITE PAPER: Examine the comprehensive strategies, solutions, and best practices for the aerospace and defense (A&D) manufacturing industry based on technical and business expertise. Learn best practices and strategies for profitable growth in your business. Posted: 21 Feb 2008 \| Published: 01 Jan 2005 TOPICS: Business Processes \| CRM \| ERP \| Manufacturing Industry \| RFID \| Supply Chain Management

5 Ways IT Equipment Rentals Can Save Your Neck sponsored by Canvas Systems WHITE PAPER: Find out how renting pre-owned IT equipment can help your business succeed in completing projects. Posted: 14 Dec 2007 \| Published: 01 Dec 2007 TOPICS: Capacity Planning \| CRM \| Disaster Recovery \| IT Spending \| Software

Not Business as Usual. The Changing Channels in Consumer Electronics sponsored by IBM Line of Business WHITE PAPER: IBM explores how the impact of innovative business models for "how to sell" are now as important as the innovative products themselves - CE manufacturers need to skillfully manage their mix of sales channels for future success. Posted: 29 Nov 2007 \| Published: 01 Nov 2007 TOPICS: Channel Management \| Competition \| Consumer Electronics Industry \| CRM \| Sales Channels

The Customer Focused Enterprise sponsored by IBM Line of Business WHITE PAPER: The growing bifurcation of the marketplace between the two extremes of product commodity and customer needs-based solutions will make rapid losers and winners across different industries. Posted: 29 Nov 2007 \| Published: 01 Apr 2006 TOPICS: Business Processes \| CRM

Taking On-Demand CRM Integration to the Next Level sponsored by Oracle Corporation WHITE PAPER: This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand. Posted: 08 Nov 2007 \| Published: 01 Sep 2007 TOPICS: Application Integration \| Business Process Management \| CRM \| CRM Software \| Customer Satisfaction \| Marketing \| Oracle (Product) \| Productivity \| ROI \| Sales \| Software as a Service \| User Experience

Choosing the Best CRM for Your Organization sponsored by Oracle Corporation WHITE PAPER: Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves. Posted: 26 Sep 2007 \| Published: 01 Sep 2007 TOPICS: Application Deployment \| Application Integration \| Business Performance Management \| CRM \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Oracle (Product) \| Sales \| Software as a Service \| Software Selection

Maximizing Data Quality to Build Profitable Customer Relationships sponsored by Pitney Bowes Group 1 Software WHITE PAPER: This white paper will help you understand the role of data quality in developing profitable customer relationships. Gain insight into the strategies and technologies that can help you get the most from your customer-facing systems. Posted: 18 Sep 2007 \| Published: 01 Jan 2003 TOPICS: CRM \| Customer Data Integration \| Customer Data Management \| Customer Profiles \| Data Quality \| Data Warehouse Software \| ROI \| Software Selection \| TCO

The Third Stakeholder: The End-User's Impact on CRM ROI sponsored by Knoa Software WHITE PAPER: CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management. Posted: 07 Sep 2007 \| Published: 07 Sep 2007 TOPICS: Application Monitoring \| Application Monitoring Software \| Application Performance Management \| Best Practices \| Business Performance Management \| Business Performance Management Software \| Business Process Automation \| Business Process Automation Software \| CIOs \| CRM \| User Experience \| Workflow Software

Delivering on the Promise of eLearning sponsored by Adobe WHITE PAPER: This white paper considers some of the reasons that institutions and enterprises are turning to eLearning to engage learners with ideas and information. It also gives suggestions for creating digital learning experiences that engage learners. Posted: 19 Jul 2007 \| Published: 01 May 2007 TOPICS: CRM \| Distance Learning \| Education Industry \| eLearning \| eLearning Software \| LMS \| PDF \| Telecommunications Industry

Turning Shoppers into Advocates: The Customer Focused Retail Enterprise sponsored by IBM Line of Business WHITE PAPER: While retailers are heeding the daily drumbeat of pundits on the importance of focusing on the customer experience, a gap remains between what retailers are delivering and what shoppers expect. Posted: 18 Jul 2007 \| Published: 01 Dec 2006 TOPICS: Channel Management \| CRM \| Customer Satisfaction \| Market Segments \| Marketing \| Retail Trade Industry \| User Experience

Taking the CRM Call: Should You Roll Out Enterprise CRM? sponsored by Infosys Technologies Limited WHITE PAPER: Implementing a CRM solution can be difficult for organizations that have multiple business units. Read this paper to learn how your organization can benefit from a CRM strategy that provides an understanding and guidelines for reaching long term goals. Posted: 14 May 2007 \| Published: 01 Sep 2006 TOPICS: Business Performance Management \| Business Process Management \| CRM \| CRM Best Practices \| CRM Services \| Customer Service \| Customer Service Best Practices \| Systems Integration

Production Fax and Electronic Document Delivery: A Guide to Saving Time & Money by Automating Document Delivery from Back-office Applications sponsored by Instant InfoSystems WHITE PAPER: Business applications generate lot of information in the form of documents. Download this guide to learn how production fax and electronic document delivery solutions are key tools for speeding business transactions to improve efficiency and reduce costs. Posted: 02 May 2007 \| Published: 01 May 2007 TOPICS: CRM \| Document Management \| Document Management Software \| ERP \| Fax Machines \| Fax Server Hardware \| Fax Software

Why CRM? The Business Case for Customer Relationship Management sponsored by Oracle Corporation WHITE PAPER: Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction. Posted: 02 Mar 2007 \| Published: 01 Jul 2006 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Service \| Lead Generation \| Routing \| Sales and Marketing Software \| Sales Channels \| Sales Force Automation \| TCO

Attain True Market Leadership in a Customer-Driven Age sponsored by Oracle Corporation WHITE PAPER: In today's demanding business environment you either lead or you fall behind. So what defines leadership in an environment where business models shift all the time and CEOs have 90 days to please shareholders or face their wrath? Posted: 02 Mar 2007 \| Published: 01 Feb 2007 TOPICS: CRM \| CRM Analytics Software \| Customer Data Management \| Customer Data Management Software \| Sales and Marketing Software \| Sales Force Automation \| Sales Information Systems \| Sales Representatives

Ten Critical Success Factors for CRM: Lessons Learned from Successful Implementations sponsored by Oracle Corporation WHITE PAPER: Customer relationship management (CRM) deployments can be complex and difficult. This white paper provides a checklist of the ten critical success factors for organizations to follow to avoid common pitfalls as they design and deploy their CRM system. Posted: 16 Jan 2007 \| Published: 01 Aug 2006 TOPICS: Business IT Alignment \| CRM \| CRM Best Practices \| Information Technology End Users \| ROI \| Systems Design and Development \| Vendor Selection