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Dec 2, 2009

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CRM
ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, Customer Care DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer satisfaction inevitably maximizes the long-term profitability of an enterprise.Service assurance can involve … Definition continues below.
CRM Multimedia (View All Report Types)
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Finding the Way Home: How to Design Your At-Home Agent Framework sponsored by inContact WEBCAST: Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results. Posted: 01 Dec 2009 \| Premiered: 01 Dec 2009 TOPICS: Call Center Services \| Call Center Software \| Call Centers \| CRM \| Remote Access Protocols \| Remote Network Management \| Software as a Service \| Telecommunications Infrastructure \| Telecommuting \| VoIP

Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies sponsored by Pivotal CRM, a CDC Software solution PODCAST: This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system. Posted: 18 Nov 2009 \| Premiered: 18 Nov 2009 TOPICS: Application Development \| Application Infrastructure \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Microsoft Exchange \| Microsoft Office \| Microsoft Outlook \| Office Applications Software

Introduction to Microsoft Dynamics CRM Online sponsored by Microsoft WEBCAST: This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Retention \| Customer Service \| Customer Support Software \| Sales \| Sales and Marketing Software

Increase Workforce Productivity Using Microsoft Dynamics CRM and Windows Mobile sponsored by Microsoft WEBCAST: In this presentation, we explain how Microsoft can help your employees be more nimble, productive, and responsive to your customers by providing them with access to the critical information they need to make decisions. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: Collaboration \| CRM \| CRM Software \| Mobile CRM \| Mobile Workers \| Productivity

Drive Real-World Business Processes with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST: Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: CRM \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Sales and Marketing Software

Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM sponsored by Microsoft WEBCAST: Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: Collaboration \| CRM \| CRM Software \| Customer Data Management \| Customer Loyalty \| Microsoft Office \| Microsoft Outlook

Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2 sponsored by Microsoft WEBCAST: Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: CRM \| CRM Software \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Productivity \| Sales \| Sales and Marketing Software

Improve Customer Relationships Using the 2007 Office System sponsored by Microsoft WEBCAST: This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: Collaboration \| CRM \| CRM Software \| Customer Interaction Services \| Customer Service \| Microsoft Office \| Productivity \| Sales

Taking Relationship Management to a New Level with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST: Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: CRM \| CRM Software \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Sales \| TCO

Professional Basketball Team Expands Customer Base with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST: This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Service \| Customer Service Best Practices \| Sales \| Sales and Marketing Software

Grow Your Business with the Visibility to Capture More Sales Opportunities sponsored by Microsoft WEBCAST: In part one of this webcast series, we show you how the productivity of your sales teams can be dramatically increased by utilizing the enhancements in the newly released Microsoft Dynamics CRM 4.0. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: CRM \| CRM Software \| Productivity \| ROI \| Sales \| Sales and Marketing Software

Grow Your Business with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST: View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: CRM \| CRM Software \| Customer Data Management \| Customer Service \| Lead Management \| Sales \| Sales and Marketing Software \| Sales Force Automation \| Sales Representatives

Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting sponsored by Microsoft WEBCAST: View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: Business Process Automation \| Collaboration \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Reporting Software \| Sales and Marketing Software

Do Extraordinary Things Everyday with Microsoft Dynamics CRM! sponsored by Microsoft WEBCAST: In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: CRM \| CRM Software \| Customer Data Management \| Customer Profiles \| Customer Satisfaction \| Customer Service \| Sales and Marketing Software

Transforming Customer Service into a Strategic Asset sponsored by Microsoft WEBCAST: View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: Business Intelligence \| CRM \| CRM Software \| Customer Service \| Knowledge Management \| Knowledge Management Software \| Reporting Software

Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0 sponsored by Microsoft WEBCAST: View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: Business Intelligence \| CRM \| CRM Services \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Productivity \| Sales \| Sales Force Automation \| Sales Representatives

Increase Sales Productivity by Creating a Connected and Collaborative Sales Force sponsored by Microsoft WEBCAST: Find out how you can get the sales solution of the future today. In this webcast, you learn how creating a connected, collaborative sales team can help you win new business, as well as keep the business you already have. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: Business Intelligence \| Collaboration \| CRM \| CRM Software \| Productivity \| Sales \| Sales and Marketing Software \| Sales Information Systems \| Sales Representatives

Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM sponsored by Microsoft WEBCAST: Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Profiles

Using Webinars to Engage Prospects sponsored by Citrix Online WEBCAST: View this on-demand Webinar to hear Ken Molay, president of Webinar Success, share tips to help you prepare and deliver Webinars that build enthusiasm among prospects, leading to easier sales communications and higher conversion percentages. Posted: 21 Aug 2009 \| Premiered: 21 Aug 2009 TOPICS: B2B \| CRM \| Customer Interaction Services \| Customer Service \| Lead Management \| Marketing \| Webcasts

The Virtual Presenter's Series: Start Right. Design Right. Present Right. sponsored by Citrix Online WEBCAST: View this on-demand Webinar series with Roger Courville, Webinar expert and author of the new book, The Virtual Presenter's Handbook, for a 3-part Webinar series on how to plan, design, and present your own Web events like a pro. Posted: 21 Aug 2009 \| Premiered: 21 Aug 2009 TOPICS: CRM \| Customer Service \| Customer Service Best Practices \| Lead Generation \| Marketing \| Web Conferences \| Web Services \| Webcasts

Video White Paper: Seven Tips for Profiting from Lean Times with CRM sponsored by Oracle Corporation VIDEO: The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth. Posted: 10 Jun 2009 \| Premiered: 10 Jun 2009 TOPICS: Business Intelligence \| CRM \| Customer Loyalty \| Customer Satisfaction \| Customer Service Best Practices \| Economic Environment \| Sales

Turning Results into Rewards: Survey Analysis and Reporting sponsored by SPSS Inc. Worldwide Headquarters WEBCAST: Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference. Posted: 04 May 2009 \| Premiered: 04 May 2009 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Service Best Practices \| Surveys

Boost ROI with Faster, Easier, VISUAL Analytics sponsored by SPSS Inc. Worldwide Headquarters WEBCAST: Join us at this live webcast and learn how you can:<ul> <li>Use RFM analysis to quickly rank customers for high-return marketing</li> <li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li> <li>and more</li></ul> Posted: 04 May 2009 \| Premiered: 04 May 2009 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Effective Strategies for Capturing the Voice of the Customer sponsored by SPSS Inc. Worldwide Headquarters WEBCAST: This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. Posted: 04 May 2009 \| Premiered: 04 May 2009 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Data Collection \| Data Management

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast sponsored by Cast Iron Systems PODCAST: Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. Posted: 04 Mar 2009 \| Premiered: 04 Mar 2009 TOPICS: Application Hosting \| Application Infrastructure \| CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Oracle (Product) \| Sales \| Software Infrastructure

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CRM DEFINITION (continued): … quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. QA is sometimes expressed together with QC as a single expression, quality assurance and control (QA/QC). Service level management involves the monitoring and management of the quality …

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