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Jun 19, 2013
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Business of Information Technology >
Business Management >
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ALSO CALLED:
eCRM,
Client Relationship Management,
Dealing with Customers,
Relationship Management,
CRO,
Enterprise CRM,
Customer Relationship Management,
Relationship Marketing,
Customer Relationship Optimization,
Customer Relations,
Customer Care
DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer satisfaction inevitably maximizes the long-term profitability of an enterprise.Service assurance can involve
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Definition continues below.
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CRM Multimedia
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Video case study: Neiman Marcus empowers workforce with e-learning
sponsored by Cornerstone OnDemand
WEBCAST:
In this video case study, learn how the right e-learning strategy allowed luxury merchandise company Neiman Marcus to equip its workforce with the training and tools it needed to drive greater productivity, better customer support, and more.
Posted: 22 May 2013 | Premiered: May 22, 2013
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Podcast: Tap into More: Find Ways to Drive Value from Oracle Investments
sponsored by AT&T Corp
PODCAST:
Download this podcast today to learn how HMS took a strategic view of its PeopleSoft investments and hear a discussion about how you can drive the most from your application investments.
Posted: 21 May 2013 | Premiered: May 21, 2013
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Win Loyalty and Boost Sales with SAP Mobile Solutions
sponsored by SAP America, Inc.
WEBCAST:
This brief video provides real-world applications of a mobile SAP strategy for retail establishments, and highlights how associates can win customer loyalty, boost sales, and accelerate transaction processing.
Posted: 07 May 2013 | Premiered: May 7, 2013
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Keep the Lights on with SAP Mobile Solutions
sponsored by SAP America, Inc.
WEBCAST:
In this brief webcast, get a first-hand look at how SAP mobile technologies can benefit utility providers, not only just in managing and servicing mission-critical assets, but in the way you interact with customers.
Posted: 06 May 2013 | Premiered: May 6, 2013
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Big Data Means All Your Data: Integration is Key
sponsored by TIBCO Software Inc.
WEBCAST:
Join Mike Gualtieri, Principal Analyst at Forrester, for this webcast exploring the importance of integration in your big data initiatives. Gain insight on the 3 key big data management activities you need to consider, important technologies, how to overcome key integration challenges, and more.
Posted: 08 Apr 2013 | Premiered: Apr 8, 2013
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Integration in the Age of the Customer
sponsored by TIBCO Software Inc.
WEBCAST:
In this on demand webinar explore the impact of cloud initiatives and new customer relationships on integration strategy. Continue on to learn what you should take into account when preparing your integration initiatives.
Posted: 05 Apr 2013 | Premiered: Feb 28, 2013
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Video: Evolving to Social Intelligence
sponsored by Hewlett-Packard Company
VIDEO:
This brief video offers insight into how traditional CRM and traditional intelligence prototype customers based on transactions, but leave out the important aspect of social intelligence. Find out how connecting social and enterprise intelligence will give you a more complete view of the customer.
Posted: 02 Apr 2013 | Premiered: 02 Apr 2013
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Creating Brand Advocates – Connected intelligence & Brand Advocates
sponsored by Hewlett-Packard Company
VIDEO:
In this helpful video, learn how to move past traditional CRM and reach out to customers who are social influencers through things like Twitter, Facebook, and blogs. Learn how to transform these influential customers into brand advocates who will help others emotionally connect with your brand.
Posted: 01 Apr 2013 | Premiered: 01 Apr 2013
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Video: Everest uses Enterprise Cloud Services for Microsoft Dynamics CRM
sponsored by Hewlett-Packard Company
WEBCAST:
In this on-demand webcast, Mark Duffey, President and CEO of the first nationwide funeral planning and concierge service company, Everest, discusses his move to CRM in the cloud.By easily migrating to software-as-a-service (SaaS), Everest was able to provide more immediate information to their clients and save 60% in costs.
Posted: 01 Apr 2013 | Premiered: Apr 1, 2013
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Tap into More: Find Ways to Drive Value from Oracle Investments
sponsored by AT&T Corp
WEBCAST:
Join this webinar to learn how HMS (the nation's leader in healthcare cost containment solutions) took a strategic look at its PeopleSoft investment with a view to enhancing the system's performance and efficiency to ensure a better bang for their HR buck.
Posted: 29 Mar 2013 | Premiered: May 1, 2013, 14:00 EDT (18:00 GMT)
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Increase Your Visibility for Supply Chain Optimization with Mobile Apps
sponsored by Kony
WEBCAST:
Check out this webcast now to learn about the mobile application approach to increasing visibility for supply chain optimization.
Posted: 26 Mar 2013 | Premiered: Dec 11, 2012
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Bank Anytime, Anywhere with SAP Mobile Solutions
sponsored by SAP America, Inc.
VIDEO:
This brief video shows how SAP mobile tools will help your customers bank anytime, anywhere. Learn how you can transform your banking business by taking the branch to the customer. Personalize their experience and empower your employees to partner with them and become their trusted advisors.
Posted: 22 Mar 2013 | Premiered: 22 Mar 2013
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Webcast: Tuning Your Revenue Engine
sponsored by Revitas, Inc.
WEBCAST:
As part of a series on "Tuning Your Revenue Engine," this webcast explores solutions to revenue leakages by integrating contracting and incentive systems.
Posted: 05 Mar 2013 | Premiered: Feb 12, 2013
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How Smart Insurance Carriers are Turning Information Complexity into a Distinct Competitive Advantage
sponsored by Kofax, Inc.
WEBCAST:
This comprehensive webcast explores how advanced information capture and case management capabilities can address new market demands and create better engagements throughout the customer lifecycle.
Posted: 05 Mar 2013 | Premiered: Mar 5, 2013
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Webinar - Revenue Management Best-Practices for Manufacturing & Technology Organizations
sponsored by Revitas, Inc.
WEBCAST:
This webcast explores best practices for revenue management, including explorations of enterprise revenue dynamics and ways to eliminate waste, error, and associated revenue leaks.
Posted: 05 Mar 2013 | Premiered: Feb 25, 2013
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Maximize Revenue, Minimize Risk by Automating ERP Incentive Management
sponsored by Revitas, Inc.
WEBCAST:
Incentive programs can add value to your bottom line, but they also present challenges to efficient and error-free records. In this webcast, discover what a third-party incentive management system can do for your company.
Posted: 05 Mar 2013 | Premiered: Dec 31, 2012
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Webinar - Customer Engagement in 2013; The Mobile and Web Data Acquisition Imperative
sponsored by Kofax, Inc.
WEBCAST:
Access this in-depth webinar to learn the current customer engagement industry trends, customer requirements, and goals of those in the insurance sector.Continue on to explore the business drivers and strategic responses surrounding the top ten technology initiatives for insurance.
Posted: 05 Mar 2013 | Premiered: Nov 28, 2012
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Fight data chaos with better business process automation.
sponsored by Kofax, Inc.
VIDEO:
This helpful webcast explores a technology that can capture incoming documents and information to automate downstream business processes quickly, efficiently and cost effectively, resulting in faster and more accurate customer transactions and improve customer service.
Posted: 22 Feb 2013 | Premiered: 24 Jan 2013
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Learn how Kofax makes it easier to onboard new customers.
sponsored by Kofax, Inc.
VIDEO:
Access this brief video to explore the benefits of a business process management technology that will enable you to onboard new customers more efficiently. Find out how you can benefit from advanced information capture, mobile technology and business process management technologies.
Posted: 21 Feb 2013 | Premiered: 31 Aug 2012
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Are Your Business Processes Letting You Down?
sponsored by Kofax, Inc.
VIDEO:
Access this brief video to find out how you can increase your ability to respond with agility- and in the process make new customers, retain existing ones, and handle new requests with ease.
Posted: 21 Feb 2013 | Premiered: 14 May 2012
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Video: Everest uses Enterprise Cloud Services for Microsoft Dynamics CRM
sponsored by Hewlett-Packard Limited
WEBCAST:
In this on-demand webcast, Mark Duffey, President and CEO of the first nationwide funeral planning and concierge service company, Everest, discusses his move to CRM in the cloud.By easily migrating to software-as-a-service (SaaS), Everest was able to provide more immediate information to their clients and save 60% in costs.
Posted: 04 Feb 2013 | Premiered: Feb 4, 2013
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Video: Evolving to Social Intelligence
sponsored by Hewlett-Packard Limited
VIDEO:
This brief video offers insight into how traditional CRM and traditional intelligence prototype customers based on transactions, but leave out the important aspect of social intelligence. Find out how connecting social and enterprise intelligence will give you a more complete view of the customer.
Posted: 21 Jan 2013 | Premiered: 27 Sep 2012
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Creating Brand Advocates -- Connected Intelligence & Brand Advocates.
sponsored by Hewlett-Packard Limited
VIDEO:
In this helpful video, learn how to move past traditional CRM and reach out to customers who are social influencers through things like Twitter, Facebook, and blogs. Learn how to transform these influential customers into brand advocates who will help others emotionally connect with your brand.
Posted: 21 Jan 2013 | Premiered: 04 Nov 2012
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The Business Value of CX: Attracting New Customers
sponsored by Oracle Corporation UK Ltd
VIDEO:
You depend on customers to drive business growth.The key to retaining customers and attracting new ones resides in your ability to understand your customer's wants and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more on how to deliver a superior customer experience.
Posted: 19 Dec 2012 | Premiered: 19 Dec 2012
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The Business Value of CX: Deliver a Great Customer Experience
sponsored by Oracle Corporation UK Ltd
VIDEO:
With products, services, even prices all looking the same in today's market, the only way you can set your business apart from the competition is through the type of customer experience you provide. Download this brief video to learn how to provide a customer experience that exceeds your consumers expectations.
Posted: 19 Dec 2012 | Premiered: 19 Dec 2012
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CRM DEFINITION (continued): … quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. QA is sometimes expressed together with QC as a single expression, quality assurance and control (QA/QC). Service level management involves the monitoring and management of the quality … |
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