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ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, Customer Care
DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer satisfaction inevitably maximizes the long-term profitability of an enterprise.Service assurance can involve  … 
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CRM Multimedia (View All Report Types)
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Master the 3 Challenges of Modern Sales
sponsored by Oracle Corporation
VIDEO: Learn how you can master 3 leading sales challenges to drive revenue: pipeline development, sales productivity, and sales intelligence. Uncover the latest strategies that can help your sales reps hit their targets.
Posted: 24 May 2016 | Premiered: 08 Mar 2016

Oracle Corporation

Five Drivers of the Successful Modern Sales Force
sponsored by Oracle Corporation
VIDEO: Today's customers are more connected, more empowered, and have more choice than ever before, so it's essential you find new ways to target prospects. Discover what a successful, modern sales force looks like, and unveil 5 ways to reach the connected, informed buyer.
Posted: 23 May 2016 | Premiered: 21 Nov 2014

Oracle Corporation

New Year, New Focus: How Customer Context Improves Customer Experience
sponsored by Sitecore
WEBCAST: Consider this: 82% of customers stopped doing business with brands due to a bad experience, and 79% of customers tell others about their bad experience. Clearly, it's time to stop talking about customer centricity and do something about it.
Posted: 19 May 2016 | Premiered: May 19, 2016

Sitecore

Context Is Next: Are You Ready for the Next Wave in Marketing?
sponsored by Sitecore
WEBCAST: This webinar, presented by Scott Anderson, CMO at Sitecore, will explore how visionary context marketers are shifting their mindset and acquiring the necessary technology to understand every customer and use that intelligence to shape every experience at scale, in real-time. Tune in now.
Posted: 19 May 2016 | Premiered: Feb 2, 2016

Sitecore

How Best-in-Class Organizations Approach the Sales Workflow
sponsored by Oracle Corporation
WEBCAST: Listen to Peter Ostrow, VP & Group Director, Sales Effectiveness & Strategy, Aberdeen Group as he discusses how best-in-class organizations are improving sales workflow with the right technologies.
Posted: 18 May 2016 | Premiered: May 18, 2016

Oracle Corporation

How to Use CPQ to Help Reps Sell More, Faster
sponsored by Oracle Corporation
VIDEO: Even after extensive training, a new salesperson is likely to make mistakes in the selling, quoting, and order process. Learn how you can use modern CPQ tools to guide new, inexperienced reps through the selling process.
Posted: 17 May 2016 | Premiered: 17 May 2016

Oracle Corporation

Money Management and Consumer Expectation Drive Digital Banking
sponsored by Hewlett-Packard Enterprise
VIDEO: Discover the new digital technologies that are empowering traditional banks to keep up with their competitors and put the customer at the center of their business. Learn how you can move to a more open, agile infrastructure and integrate new technologies with legacy platforms.
Posted: 17 May 2016 | Premiered: 29 Jan 2016

Hewlett-Packard Enterprise

Kenya Airways Delivers a Unified Voice to the Customer
sponsored by Oracle Corporation
VIDEO: Julie Mandu, Customer Care Manager of Kenya Airways, discusses why seamlessly integrating a range of cloud-based CRM, sales, and marketing tools helps them to deliver a unified voice to their customers, enable visibility into the sales workflow, and more.
Posted: 17 May 2016 | Premiered: 24 Mar 2016

Oracle Corporation

Connected Manufacturing Ushers in Expanded, Digital Ecosystem
sponsored by Hewlett-Packard Enterprise
VIDEO: With the added complexity of the Internet of Things, how can you maintain visibility and control over your supply chains? Discover the biggest challenges and opportunities posed by connected manufacturing, including areas like customer data management, security, mobility, and analytics.
Posted: 16 May 2016 | Premiered: 26 Jan 2016

Hewlett-Packard Enterprise

CPQ and Oracle CRM Demo
sponsored by Oracle Corporation
WEBCAST: Discover how coupling cloud-based CPQ with Oracle CRM on-demand can deliver a more streamlined sales workflow. Learn how you can help new sales reps with guided selling tools, quickly generate accurate proposals, and much more.
Posted: 16 May 2016 | Premiered: May 16, 2016

Oracle Corporation

KEC's Success with Oracle Sales Cloud
sponsored by Oracle Corporation
WEBCAST: Suneel Aradhye, Group CIO, and Sudip Mazumder, Head of IT at KEC International Limited, discuss the benefits of using cloud-based sales software to improve the customer experience and overall sales workflow.
Posted: 16 May 2016 | Premiered: Jul 13, 2015

Oracle Corporation

The Benefits of Integrating CPQ and Salesforce CRM
sponsored by Oracle Corporation
VIDEO: Learn how you can couple cloud-based CPQ software with Salesforce CRM to streamline your sales process and help your sales reps sell with more accuracy and accountability. Watch this step-by-step demo to see how this works.
Posted: 13 May 2016 | Premiered: 13 May 2016

Oracle Corporation

Tamer Group Drives Growth with Sales Intelligence
sponsored by Oracle Corporation
VIDEO: Tamer Group, a leading pharmaceutical organization in Saudi Arabia, discusses how the analytics function of a cloud-based sales tool helps them drive growth. Plus, learn how the mobile app increases sales productivity and effectiveness.
Posted: 13 May 2016 | Premiered: 13 May 2016

Oracle Corporation

Avaya Simplifies Business Processes with Cloud App Integration
sponsored by Oracle Corporation
VIDEO: Learn how Avaya, a leader in providing business communication software, simplified and accelerated the integration of their SaaS CRM apps with other business apps in the cloud and on premise. Discover their story, and how SaaS app integration helped them optimize costs and reduce customization.
Posted: 13 May 2016 | Premiered: 22 Mar 2016

Oracle Corporation

Increase Sales Productivity and Close Deals Faster with CPQ
sponsored by Oracle Corporation
WEBCAST: Learn how to increase sales productivity and close deals faster with CPQ, how Brocade used CPQ to help new reps sell faster, and how integrating CPQ and ERP systems can reduce costs and errors.
Posted: 13 May 2016 | Premiered: May 13, 2016

Oracle Corporation

Oracle Webcenter Podcast
sponsored by Oracle Corporation
PODCAST: Discover how a cloud platform can unite content, social, and mobile engagement with simplified line of business automation, as well as microsites and communities for an integrated next-generation workplace.
Posted: 13 May 2016 | Premiered: May 4, 2016

Oracle Corporation

Driving a Connected, More Productive Next-Gen Workplace
sponsored by Oracle Corporation
WEBCAST: Discover how a cloud platform can unite content, social, and mobile engagement with simplified line of business automation, as well as microsites and communities for an integrated next-generation workplace.
Posted: 13 May 2016 | Premiered: May 4, 2016

Oracle Corporation

Car Manufacturers Transform into Mobility Service Providers with IoT Data
sponsored by Hewlett-Packard Enterprise
VIDEO: This brief video reveals how car manufacturers can provide highly personalized offers to users with Internet of Things data. Discover how you can monitor performance and updates products already in the field to ensure an optimal customer experience.
Posted: 12 May 2016 | Premiered: 09 Feb 2016

Hewlett-Packard Enterprise

8 Ways Big Data and Analytics Can Make You a Better Marketer
sponsored by Oracle Corporation
WEBCAST: How can you capitalize on customer data to deliver optimal experiences and stay ahead of the competition? This brief video reveals an analytics strategy that can help marketers boost performance and drive greater revenue.
Posted: 11 May 2016 | Premiered: May 11, 2016

Oracle Corporation

Thompson Reuters Decreases Quote Time to 30 Minutes
sponsored by Oracle Corporation
VIDEO: Thomson Reuters explains how a cloud CPQ tool helped them ensure everyone was using the same sales approval processes and automated quoting tools. Learn how this strategy helped to decrease their quote time from 3-7 days to 30 minutes by eliminating the need for manual quotes.
Posted: 10 May 2016 | Premiered: 11 Apr 2014

Oracle Corporation

IDEXX Eliminates 30-Page Proposals to 3 Pages with Cloud CPQ
sponsored by Oracle Corporation
VIDEO: IDEXX Laboratories explains how modern, cloud CPQ software accelerated their sales processes and eliminated errors in paperwork. Discover how this strategy eliminated 30 page proposals to 3 pages, and much more.
Posted: 10 May 2016 | Premiered: 11 Apr 2014

Oracle Corporation

Case Study: Cutting Steps From Quote to Order in Half with Cloud CPQ
sponsored by Oracle Corporation
VIDEO: IT company NEC explains how a cloud-based CPQ tool provides them with strong configuration capabilities to standardize their quoting processes, increase sales productivity, and reduce errors. Learn how they cut the number of steps from quote to order in half, and much more.
Posted: 10 May 2016 | Premiered: 11 Apr 2014

Oracle Corporation

Cloud CPQ Helps Navitor Price and Manage Products Efficiently
sponsored by Oracle Corporation
WEBCAST: Commercial printing company Navitor reveals the product pricing and quoting support they received from a cloud-based CPQ tool throughout their implementation. See why they chose this CPQ strategy over other alternatives.
Posted: 09 May 2016 | Premiered: Apr 11, 2014

Oracle Corporation

Case Study: Creating a Sales Culture Focused on Standards and Efficiency
sponsored by Oracle Corporation
VIDEO: Learn how Kronos is using Oracle CPQ Cloud to shorten sales cycles, win opportunities, and save millions. Discover how their sales processes went from the wild west to a culture focused on standards and efficiency.
Posted: 05 May 2016 | Premiered: 04 Mar 2015

Oracle Corporation

Solving Today's Top Customer Service Demands Across Channels
sponsored by Dimension Data
VIDEO: Dynamic changes are making customer service more complex than ever before. In this video, explore how an integrated, omni-channel contact center can solve today's top customer service demands and technology challenges.
Posted: 03 May 2016 | Premiered: 08 Dec 2015

Dimension Data
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CRM DEFINITION (continued): …  quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. QA is sometimes expressed together with QC as a single expression, quality assurance and control (QA/QC). Service level management involves the monitoring and management of the quality … 
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