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Feb 10, 2012

Business of Information Technology > Business Management >
CRM
ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, Customer Care DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer satisfaction inevitably maximizes the long-term profitability of an enterprise.Service assurance can involve … Definition continues below.
CRM Multimedia (View All Report Types)
19 Matches

TouchPoints TV: Rochelle Schard, Infor sponsored by Infor WFM Workbrain VIDEOCAST: In a special interview with TouchPoints TV, Rochelle Schard, Director of Marketing for Infor, shared her first impressions of the NRF's BIG Show. Watch this videocast now to get an insider’s look at the conference and Infor’s latest tools and tactics for workforce management (WFM). Posted: 07 Feb 2012 \| Premiered: 07 Feb 2012 TOPICS: Call Center Management \| Contact Center Management \| CRM \| CRM Software \| Workforce Management Software \| Workforce Planning

Smarter Commerce Manufacturing Interactive Guide sponsored by IBM VIRTUAL SEMINAR: Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth. Posted: 30 Jan 2012 \| Premiered: 30 Jan 2012 TOPICS: CRM \| Customer Data Integration \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Value Chain Integration \| Value Chain Management \| Value Chains

Mass Customization for Communications Service Providers Podcast sponsored by IBM PODCAST: Join author David J. Gardner for a podcast that explains the key to making mass customization more efficient. Using examples of cable service providers and McDonald’s, clients will see how they can tune their infrastructure to make exceptions less exceptional and keep profitability on track. Posted: 30 Jan 2012 \| Premiered: 30 Jan 2012 TOPICS: CRM \| Customer Data Management \| Customer Service \| Infrastructure Management \| Infrastructure Services

Cognos Business Intelligence for Report Authors sponsored by IBM VIRTUAL SEMINAR: Utilize a complete set of enterprise reports that are easy to build, maintain, secure and deploy, all delivered in a collaborative authoring environment and based on the fundamental principle of "author once — consume anywhere." Posted: 24 Jan 2012 \| Premiered: 24 Jan 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Best Practices \| CRM Software \| Customer Retention \| Customer Service \| Customer Service Best Practices

IBM Cognos Collaboration with Lotus Connection sponsored by IBM VIRTUAL SEMINAR: See how to use built-in collaboration and social networking tools to connect people and insights and achieve better business results. Posted: 24 Jan 2012 \| Premiered: 24 Jan 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| Collaboration \| CRM \| CRM Analytics \| Social Networking \| Web 2.0

Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing sponsored by Infor CRM VIDEO: This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns. Posted: 20 Jan 2012 \| Premiered: 20 Jan 2012 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| Customer Data Integration \| Dashboards \| Data Analytics \| Email Marketing \| Marketing

Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor sponsored by Infor CRM VIDEO: Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty. Posted: 20 Jan 2012 \| Premiered: 20 Jan 2012 TOPICS: CRM \| CRM Analytics Software \| Customer Data Integration \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Dashboards

Adapt your contact center for increased customer satisfaction sponsored by inContact VIDEO: This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. Posted: 20 Jan 2012 \| Premiered: 20 Jan 2012 TOPICS: Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| IVR

Demo: IBM SPSS Customer Analytics Overview sponsored by IBM VIDEOCAST: Predictive analytics gives you the insights you need to create more effective, persuasive and profitable marketing and sales efforts to improve customer loyalty. Watch this short videocast to learn how IBM SPSS helps harness the power of information so you can make the most out of every customer relationship. Posted: 17 Jan 2012 \| Premiered: 17 Jan 2012 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| Customer Data Integration \| Customer Data Management \| Customer Retention \| Predictive Analytics \| Predictive Analytics Software

Video: Customer Lifetime Value for IT sponsored by IBM VIDEOCAST: With technology underpinning much of the customer experience, IT and marketing must adopt new technologies to innovate and grow revenues. Watch this videocast now to learn how IBM SPSS Predictive Analytics enables marketers while reducing the burden on IT. Posted: 17 Jan 2012 \| Premiered: 17 Jan 2012 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| Customer Data Integration \| Customer Data Management \| Customer Retention \| Predictive Analytics \| Predictive Analytics Software

Video: LotusLive Suite sponsored by IBM VIDEOCAST: Watch this videocast to learn how IBM LotusLive provides a secure, robust and integrated communication environment to help you manage email, projects, remote teams and global clients. Take advantage of these collaborative tools so your employees can be more productive — regardless of device or geographic location. Posted: 17 Jan 2012 \| Premiered: 17 Jan 2012 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Enterprise Content Management \| Enterprise Content Management Software \| Enterprise Information Management (EIM)

Strategy update: Using Customer Experience Management solutions to ensure single view of the customer and improve service sponsored by Tealeaf PODCAST: In this podcast, get an executive-level overview of CEM methodologies and solutions that companies use to gather this data into a single location, allowing agents to serve customers faster and more accurately. Posted: 13 Jan 2012 \| Premiered: 13 Jan 2012 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Retention \| Customer Satisfaction \| Data Analytics \| Data Management

Gain competitive advantage by using Customer Experience Management Solutions to extend brand value sponsored by Tealeaf PODCAST: In this podcast, industry expert Rebecca Wettemann discusses how companies can balance customer experiences and brand promotion without creating conflict. Posted: 30 Dec 2011 \| Premiered: 30 Dec 2011 TOPICS: Business Intelligence \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Data Analytics

Utilize analytics to drive customer satisfaction and retention sponsored by Infor CRM WEBCAST: Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers. Posted: 19 Dec 2011 \| Premiered: 19 Dec 2011 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Integration \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| eCommerce \| eCommerce Software \| Online Marketing \| Sales \| Sales and Marketing Software \| Web 2.0

Business Analytics Clients Build a Smarter Planet sponsored by IBM VIDEO: This brief video shoes how predictive analytics benefits Arvato Services, Yamaha Motor Europe, Banco Itau Argentina, Avis Europe and other organizations. For example, Avis Europe uses IBM predictive analytics to drive highly personalized e-mail campaigns based on detailed customer profiles. Posted: 18 Nov 2011 \| Premiered: 18 Nov 2011 TOPICS: Business Intelligence \| CRM \| Customer Data Integration \| Customer Data Management \| Customer Retention \| Predictive Analytics \| Predictive Analytics Software \| Predictive Performance Management

Redefine Collaboration Across Any Device sponsored by Cisco Systems, Inc. WEBCAST: View this demo to see how your company can resolve customer complaints and strengthen relationships by quickly uniting stakeholders through smartphones, desktops, PCs, video conferencing, and email across multiple platforms. Learn more about transforming your work and productivity with collaboration. Posted: 03 Aug 2011 \| Premiered: 03 Aug 2011 TOPICS: Collaboration \| CRM \| Customer Satisfaction \| Mobile CRM \| Mobile Device Management \| Mobile IP \| Unified Messaging \| Unified Messaging Systems

Stop throwing away marketing dollars, key steps for online customer retention sponsored by Tealeaf WEBCAST: This webcast explains how without the right tools, organizations lack insight into why particular customers abandon or transactions fail, and the actionable data to be able to re-engage them. But with the right tools and strategies in place, companies can increase revenue and customer satisfaction at the same time. Posted: 04 Nov 2010 \| Premiered: 04 Nov 2010 TOPICS: CRM \| CRM Analytics \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Reporting Software

Accela Video Whitepaper: Differentiate Your Company with Complete CRM sponsored by Oracle Corporation VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. Posted: 05 Apr 2010 \| Premiered: 05 Apr 2010 TOPICS: Business Intelligence \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Self-Service \| Customer Service \| Social Networking \| Web 2.0

BPM 101: What Is Business Performance Management and What Are the Benefits? sponsored by SearchCRM WEBCAST: This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits. Posted: 20 Nov 2005 \| Premiered: 20 Nov 2005 TOPICS: Aerospace and Defense Industry \| Business Performance Management \| Business Performance Management Software \| CRM \| Retail Trade Industry \| ROI \| Systems Integration \| Telecommunications Industry \| Transportation Industry \| Vendor Selection

19 Matches

CRM DEFINITION (continued): … quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. QA is sometimes expressed together with QC as a single expression, quality assurance and control (QA/QC). Service level management involves the monitoring and management of the quality …

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