Rheem Mobilizes Field Service
sponsored by Kony
CASE STUDY:
This brief case study illustrates how Rheem Australia, a water heater technology and manufacturing company, selected a third-party mobile technology to replace their outdated radio network and deliver a mobile strategy to enable field technicians to process SAP transactions from mobile devices anywhere, at any time.
Posted: 07 May 2013 | Published: 07 May 2013
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Aberdeen Field Service 2012: Mobile Tools for the Right Technician
sponsored by SAP America, Inc.
RESEARCH CONTENT:
A strategic mobile deployment plan is at the heart of a successful field service organization. Read this report from the Aberdeen Group to learn the secrets to success from companies that achieved excellence in day-to-day execution, strategic planning, and workforce management.
Posted: 20 Mar 2013 | Published: 31 Jul 2012
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Webinar - Six Reasons Why You Need A Mobile Capture Strategy
sponsored by Kofax, Inc.
WEBCAST:
As many organisations attempt to streamline their business processes, many are turning to capture in various areas of their business.This webcast explores the benefits of mobile capture as the final step in your capture strategy. Continue on for six reasons why you need a mobile capture strategy.
Posted: 06 Mar 2013 | Premiered: Dec 31, 2012
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Overcoming CIO Challenges in Global Mobility Management
sponsored by BlackBerry
WHITE PAPER:
This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology.
Posted: 19 Feb 2010 | Published: 01 Jul 2009
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Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones
sponsored by BlackBerry
CASE STUDY:
Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.
Posted: 25 Feb 2009 | Published: 25 Feb 2009
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Six Steps for Successfully Buying Customer and Service Management Software
sponsored by High 5 Software
WHITE PAPER:
Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.
Posted: 19 May 2008 | Published: 26 Nov 2007
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Network Optimization: Achieving Success and Profitability in Field Service
sponsored by SERVICEPower
WHITE PAPER:
A key element and requirement for optimization is the ability to manage field resources.
Posted: 28 Feb 2008 | Published: 01 Jan 2005
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