sponsored by Oracle Corporation
Posted:  16 Jan 2007
Published:  01 Aug 2006
Format:  PDF
Length:  12  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:
Customer relationship management (CRM) solutions are implemented to drive revenue growth, productivity and customer satisfaction. However, instead of the benefits they were hoping to achieve, many organizations have encountered problems during deployment ranging from cost overruns and integration challenges to poor user acceptance.

This white paper provides a checklist of the ten critical success factors for organizations to follow as they design and deploy their systems. If you are involved in a CRM rollout or expect to be soon, by adhering to these guidelines you will avoid the common pitfalls of CRM implementations and be in a position to realize a significant return on your CRM investment.





BROWSE RELATED RESOURCES
Business IT Alignment | CRM | CRM Best Practices | Information Technology End Users | ROI | Systems Design and Development | Vendor Selection

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