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| Business of Information Technology > Business Management > |
CRM
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ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, and Customer Care
DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer
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| 1 - 10 of 82 Matches | |
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The Evolution of Integration
| sponsored by Talend
WHITE PAPER:
Over the recent years, data integration has been growing from simple data movement to complex transformation functions, and modern data integration technology now enables organizations to deploy data integration technology.
Posted: 24 Jul 2008 | Published: 01 Jan 2007
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The Return on Investment of Open Source Data Integration
| sponsored by Talend
WHITE PAPER:
Cost is often viewed as one of the major reasons to adopt open source technologies. This ROI Study looks in detail at all project costs; it helps IT organizations to assess the ROI of open source and to compare it with alternative options.
Posted: 24 Jul 2008 | Published: 01 Jul 2008
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Business Agility in a World of Brick and Mortar
| sponsored by CMiC
WHITE PAPER:
Being agile in business means having the ability to react quickly to a constantly changing landscape of customer demands, financial climates, competitors, and technologies.
Posted: 23 Jul 2008 | Published: 22 Jul 2008
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Web 2.0: Tips for Recruiting in a New Landscape
| sponsored by iCIMS
WHITE PAPER:
Many of the new social media tools can be leveraged by recruiters in order to aid in their recruitment efforts and gain a competitive advantage. This white paper explains how.
Posted: 17 Jul 2008 | Published: 17 Jul 2008
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Video Telephony: Completing the Picture of Unified Communications Effectiveness
| sponsored by TANDBERG
WHITE PAPER:
Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.
Posted: 15 Jul 2008 | Published: 01 Jun 2008
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The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager
| sponsored by Teleformix
WHITE PAPER:
Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN.
Posted: 11 Jul 2008 | Published: 01 Jul 2007
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The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions
| sponsored by Teleformix
WHITE PAPER:
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: 11 Jul 2008 | Published: 01 Jul 2007
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2007 Asset Management Operations and Compensation Survey
| sponsored by Advent Software, Inc.
WHITE PAPER:
This Asset Management Operations and Compensation Survey conducted by Advent Users Group and Advent Software was taken by over one hundred investment firms. Technology, operations and compensation were the three key areas covered in the survey.
Posted: 10 Jul 2008 | Published: 01 Jul 2008
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Six Secrets for Effectively Managing a Customer Support Organization
| sponsored by EnterpriseWizard Inc.
WHITE PAPER:
Effectively managing support for even a simple product is difficult and managing support for a complex product is even tougher. This paper discusses the challenges involved in managing customer support and the key strategies for dealing with them.
Posted: 10 Jul 2008 | Published: 10 Jul 2008
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Outsourcing Systems Management
| sponsored by OnForce, Inc.
WHITE PAPER:
This whitepaper is based on an OnForce/TechTarget webcast entitled "Outsourcing Systems Management". The demand for outsourcing is discussed from the perspective of a business but not from a technology perspective.
Posted: 10 Jul 2008 | Published: 01 Jul 2008
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CRM DEFINITION (continued): … satisfaction inevitably maximizes the long-term profitability of an enterprise. Service assurance can involve quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality …
CRM definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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