Digital Experience Management: the next stage for customer experience efforts

Digital Experience Management: the next stage for customer experience efforts

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The interactions that customers and employees have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up and intensified this trend. Digital Experience Management can be most usefully seen as another turn of the CRM (customer relationship management) screw, but in a context where digital channels are increasingly dominant. In this e-guide, discover the next stage for customer experience efforts.

Vendor:
ComputerWeekly.com
Posted:
Jul 12, 2021
Published:
Aug 25, 2020
Format:
PDF
Type:
eGuide
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