All resources sponsored by:

inContact

12 Matches
Best Practices in Cloud Contact Center Security & Compliance
sponsored by inContact
WHITE PAPER:This paper examines current economic and business trends impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions. Take a brief multiple-choice survey to get your copy.
Posted: 05 Aug 2021 | Published: 05 Aug 2021
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TOPICS:  Call Centers

Solving for the Human Side of AI- How AI impacts Business Transformation
sponsored by inContact
EBOOK:With the advancement of AI comes huge opportunities for your contact center to up its game and deliver better customer experiences with fewer resources. But there’s still one key element you need to focus on: human engagement. Download this Aberdeen eBook—after a brief survey—for tips on balancing AI and live agents in your contact center.
Posted: 05 Aug 2021 | Published: 05 Aug 2021
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TOPICS:  Call Centers

The ROI of Real- Time Agent Guidance
sponsored by inContact
RESEARCH CONTENT:Download this Aberdeen report—after a brief multiple-choice survey—to learn how using AI capabilities to deliver agent guidance in real-time helps contact centers maximize agent performance, create happy customers, and much more.
Posted: 05 Aug 2021 | Published: 05 Aug 2021
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TOPICS:  Call Centers

Tips for Building the Best Chatbot
sponsored by inContact
EBOOK:Chatbots scale quite easily, and can handle hundreds of conversations at a time. That makes them the perfect candidates for tasks with a predictable and well-defined conversation flow. Take a brief survey to access this white paper—which offers a cheat sheet and an essential checklist to help you get started with chatbots.
Posted: 05 Aug 2021 | Published: 05 Aug 2021
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TOPICS:  Call Centers

CXone AI & Automation
sponsored by inContact
EBOOK:It’s time to say goodbye to mundane tasks and start solving customer issues faster with a modern solution, like CXone Automation and Artificial Intelligence. Learn about CXone and how you can get started with it in this eBook. Complete a brief survey to get your copy.
Posted: 05 Aug 2021 | Published: 05 Aug 2021
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TOPICS:  Call Centers

DSW connects its global contact centers with the CXone cloud platform
sponsored by inContact
CASE STUDY:When footwear and accessories retailer, DSW, outgrew its outdated on-premises contact center system, they turned to CXone. Take a brief survey to access the full case study and see how CXone helped DSW achieve 90% customer satisfaction.
Posted: 05 Aug 2021 | Published: 05 Aug 2021
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TOPICS:  Call Centers

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis
sponsored by inContact
WHITE PAPER:Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO).
Posted: 06 May 2011 | Published: 06 May 2011
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A contact center manager's guide to integrating self-service
sponsored by inContact
EBOOK:Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook.
Posted: 04 May 2011 | Published: 04 May 2011
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Ensuring brand-building customer experiences with inContact ECHO survey software
sponsored by inContact
WHITE PAPER:This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices.
Posted: 04 Jan 2011 | Published: 04 Jan 2011
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY:This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010
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E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK:In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010
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Executive Insight: Multi-Sourcing in the Call Center
sponsored by inContact
WHITE PAPER:This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better".
Posted: 20 Feb 2009 | Published: 20 Feb 2009
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