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Contact Center Software

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DEFINITION: Software that routes, queues and otherwise manages each of the contact center's channels very much like call center software routes calls.
Contact Center Software Multimedia (View All Report Types)
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Rescue + Mitel: Answering the Call for Smarter Support
sponsored by LogMeIn Rescue
VIDEO: In this webcast, learn how Joe Inocencio (staff technical escalation engineer/incident manager at Mitel) is using a remote support tool to drive education to their customers, and improve CX.
Posted: 04 Feb 2018 | Premiered: 30 Jan 2018

LogMeIn Rescue

The Importance of Collaboration Within Organizations
sponsored by BT
WEBCAST: Discover how your organization can utilize collaboration tools to determine a common ground for more efficient collaboration in the digital space.
Posted: 08 Jan 2018 | Premiered: Jan 8, 2018


Analyst Webinar: Is Your Contact Center an Asset or Road Block to Digital Transformation?
sponsored by Genesys
WEBCAST: Join Art Schoeller, Vice President and Principal Analyst at Forrester Research, to learn how to determine if your contact center is strategic or hindering to your enterprise's digital transformation journey.
Posted: 25 Aug 2017 | Premiered: Aug 22, 2017, 01:00 EDT (05:00 GMT)


Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013


Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011

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